Mobile Network Experience Report Sri Lanka February 2022

Sri Lanka

Mobile Network Experience Report
February 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key Findings

Dialog breaks out of statistical ties for Games Experience and Voice App Experience

In the last report, Dialog and Mobitel shared two of our experiential awards — Games Experience and Voice App Experience. However, Dialog gains an edge over Mobitel and wins both awards outright this time. Dialog also defended its outright win of the third experiential award — Video Experience.

Our users on all networks in Sri Lanka saw increases in their average download and upload speeds

Dialog has successfully defended both Download Speed Experience and Upload Speed Experience awards. Our users on this network saw the fastest average download speeds of 10.1 Mbps, the only operator to hit the 10 Mbps mark this time. However, Opensignal users on all Sri Lanka networks saw significant surges of average download speeds on their networks, ranging from 0.5 Mbps (11.7%) on Hutch to 2.5 Mbps (55.5%) on Airtel. The Upload Speed Experience award saw a similar story — Dialog wins it outright, with a score of 5.3 Mbps, and all the Sri Lankan operators improved their average upload speeds scores, with Airtel quadrupling its score from 0.6 to 2.4 Mbps.

The 4G Coverage Experience award goes to Dialog

Dialog wins the 4G Coverage Experience outright, with a score of 8.7 points on a 10-point scale — one point ahead of second-placed Mobitel. The three established 4G operators — Dialog, Hutch and Mobitel — saw increases in their scores ranging from 0.2 to 0.4 points, meaning that our users on these networks were able to connect to 4G in more locations than in the previous report.

Airtel wins the 4G Availability award outright

Airtel triumphs in 4G Availability with a score of 81.8%, dethroning both previous joint winners — Dialog and Mobitel. It was the only network in Sri Lanka on which our users connected to 4G services more than 80% of their time. However, the extent of Airtel’s 4G network is limited, as the operator scored only 3.1 points for the 4G Coverage Experience, compared to the other operators' scores that were in the 4.4-8.7 range.

Sri Lankan operators saw their score mostly improve across all metrics

Compared to the previous report, our users on all Sri Lanka’s operators saw noticeable improvements in their mobile network experience. All operators saw their scores significantly improve in Download Speed Experience, Upload Speed Experience and 4G Coverage Experience. This shows the improving resilience of Sri Lanka’s operators and their gradual recovery from previous declines in mobile network experience due to the COVID-19 pandemic and increased demand for mobile data.

Introduction

In the fifth report on the mobile network experience in Sri Lanka, we see notable changes in the awards table. Dialog’s award count has changed from four outright and three joint wins to six sole victories. The operator broke out of the statistical ties it was in with Mobitel for the Games Experience and Voice App Experience awards and, as a result, claims these outright.

Airtel wins outright the only remaining award not claimed by Dialog this time — 4G Availability. This is an impressive feat, as Airtel only launched commercial 4G services in July 2021 — but plans further expansion of its 4G network. Mobitel loses all of its three joint wins secured in the previous reports and ends up with no awards this time around — while Hutch is yet to win an award in the reports.

The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) plans to run a 5G spectrum auction, although the regulator is yet to share any further details. As we highlighted in our insight note, Sri Lankan operators need more spectrum to build a strong mobile experience and meet the growing demand for mobile data. TRCSL expects 5G roll-outs to happen in the country in 2022 and 2023.

The regulator also coordinates the national expansion of rural broadband coverage, targeting the end of 2022 for completion. The Telecommunication Fund has committed to cover 50% of the costs of new towers deployed — while the current roll-outs are focused on 4G networks, they will also be future-proofed for 5G compatibility.

In this report, we have analyzed the mobile network experience for Sri Lanka's four operators, Airtel, Dialog, Hutch and Mobitel — over the 90 days starting October 1, 2021 and ending December 29, 2021.

Opensignal Awards Table

Mobile Experience Awards, Sri Lanka
February 2022, Sri Lanka Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2022, Sri Lanka
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Airtel
51.2
Dialog
58.7
Hutch
39.3
Mobitel
43.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Dialog defends the Video Experience award that it won outright for the first time in the previous report, after taking it away from Mobitel. Dialog wins with a score of 58.7 points — 7.5 points ahead of second-placed Airtel. Dialog is the only operator in Sri Lanka to place in the Good (55<65) category, while Airtel and Mobitel are rated as Fair (40<55).

Both Airtel and Dialog are listed as Global Rising Stars for Video Experience in our recent Global Awards report. This means they were among the operators on which networks our users saw the largest percentage improvements in Video Experience scores in the world.

Video Experience
in 0-100 points
Airtel
51.2
Dialog
58.7
Hutch
39.3
Mobitel
43.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
51.8 (± 2.15) 61.7 (± 0.69) 44.4 (± 2.36) 45.9 (± 0.99)
3G Video Experience
48.2 (± 5.43) 44.8 (± 1.85) 29.4 (± 3.00) 34.8 (± 2.37)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Video Experience in 0-100 points
52 (± 2.15)
62 (± 0.69)
44 (± 2.36)
46 (± 0.99)
3G Video Experience in 0-100 points
48 (± 5.43)
45 (± 1.85)
29 (± 3.00)
35 (± 2.37)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Opensignal’s Video Experience metric quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. To calculate video experience, we are directly measuring video streams from end-user devices and using an ITU-based approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

Games Experience

In the last report, Dialog and Mobitel jointly won the Games Experience award. This time, Dialog breaks out of the statistical tie, thanks to an increase in score of 2.9 points, with Mobitel’s score remaining statistically unchanged. Dialog wins the Games Experience award outright, with a score of 40.1 points. It placed in the Poor category (40<65), while Sri Lanka’s other operators landed in the category below — Very Poor (below 40). Our users on Airtel’s network saw the highest increase in the Games Experience score — 4.9 points (15.3%).

Games Experience
in 0-100 points
Airtel
36.9
Dialog
40.1
Hutch
35.5
Mobitel
36.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
37.8 (± 0.91) 43.2 (± 0.73) 36.7 (± 0.77) 37.6 (± 0.41)
3G Games Experience
34.6 (± 0.86) 34.3 (± 0.36) 33.8 (± 0.57) 34.3 (± 0.37)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Games Experience in 0-100 points
38 (± 0.91)
43 (± 0.73)
37 (± 0.77)
38 (± 0.41)
3G Games Experience in 0-100 points
35 (± 0.86)
34 (± 0.36)
34 (± 0.57)
34 (± 0.37)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Opensignal’s Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Voice App Experience

Similar to the Games Experience award, Dialog also wins the Voice App Experience award, after sharing it with Mobitel in the previous report. All operators in Sri Lanka placed in the Poor (66<74) category — with Hutch and Airtel moving up from the Very Poor (60<66) category. Airtel saw the most significant improvement in its score — 7.6 points (12.7%).

Voice App Experience
in 0-100 points
Airtel
67.6
Dialog
71.3
Hutch
66.6
Mobitel
69.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
68.3 (± 1.17) 72.6 (± 0.44) 67.6 (± 1.13) 70.4 (± 0.56)
3G Voice App Experience
64.2 (± 2.41) 65.2 (± 1.02) 64.6 (± 1.88) 65.3 (± 1.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Voice App Experience in 0-100 points
68 (± 1.17)
73 (± 0.44)
68 (± 1.13)
70 (± 0.56)
3G Voice App Experience in 0-100 points
64 (± 2.41)
65 (± 1.02)
65 (± 1.88)
65 (± 1.19)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger etc. — using a model derived from an International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

Download Speed Experience

Dialog wins the Download Speed Experience award for the second consecutive time, after prying it out of Mobitel’s hands in the previous report. Our users on Dialog’s network saw the fastest average download speeds of 10.1 Mbps, the only operator to hit the 10 Mbps mark this time, after an increase of 1.6 Mbps (18.2%). Our users on all Sri Lanka networks saw a significant boost in the average download speeds on their networks: 0.5 Mbps (11.7%) for Hutch, 0.8 Mbps (10.4%) for Mobitel and 2.5 Mbps (55.2%) for Airtel.

Download Speed Experience
in Mbps
Airtel
7.1
Dialog
10.1
Hutch
4.7
Mobitel
8.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
7.5 (± 0.35) 11.2 (± 0.16) 5.6 (± 0.24) 9.6 (± 0.23)
3G Download Speed
5.3 (± 0.39) 4.9 (± 0.16) 2.9 (± 0.14) 5.5 (± 0.29)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Download Speed in Mbps
7 (± 0.35)
11 (± 0.16)
6 (± 0.24)
10 (± 0.23)
3G Download Speed in Mbps
5 (± 0.39)
5 (± 0.16)
3 (± 0.14)
5 (± 0.29)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Looking at average 4G download speeds, Dialog is in the lead with a score of 11.2 Mbps, 1.6 Mbps ahead of Mobitel.

Upload Speed Experience

Dialog remains unbeatable in Upload Speed Experience, winning the award outright for the fifth consecutive time with a score of 5.3 Mbps. Similar to Download Speed Experience, all the Sri Lankan operators saw improvements in their average upload speeds scores. Our users on Airtel’s network enjoyed the most impressive boost of 1.8 Mbps — a fourfold increase since the previous report. Dialog and Mobitel each saw increases in their average upload speeds of 1 Mbps, while our Hutch users saw an improvement in their average uplod speeds of 0.4 Mbps (20.9%).

Upload Speed Experience
in Mbps
Airtel
2.4
Dialog
5.3
Hutch
2.1
Mobitel
3.4
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
2.7 (± 0.11) 6.0 (± 0.10) 2.9 (± 0.16) 3.8 (± 0.11)
3G Upload Speed
1.1 (± 0.15) 1.8 (± 0.10) 0.7 (± 0.05) 1.7 (± 0.16)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
4G Upload Speed in Mbps
3 (± 0.11)
6 (± 0.10)
3 (± 0.16)
4 (± 0.11)
3G Upload Speed in Mbps
1 (± 0.15)
2 (± 0.10)
1 (± 0.05)
2 (± 0.16)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Thanks to its impressive improvement in Upload Speed Experience, Airtel featured among Global Rising Stars in our recent Global Awards report — placing first in the Asia Pacific region and fourth globally. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more important to users.

4G Availability

Airtel wins the 4G Availability award with a score of 81.8%, dethroning both previous joint winners — Dialog and Mobitel. It was the only network in Sri Lanka on which our users connected to 4G services more than 80% of their time. Dialog and Mobitel are in a statistical tie for second place, with scores of 78.8% and 77.2%, respectively. Hutch lagged behind its competitors, with our users on this network connecting to 4G services less than 70% of the time. It was, however, recognized as one of the Global Rising Stars for 4G Availability in Opensignal’s latest Global Awards report.

4G Availability
% of time
Airtel
81.8
Dialog
78.8
Hutch
68.5
Mobitel
77.2
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
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Opensignal’s 4G Availability shows the average proportion of time that our users spend with a 4G or better connection on each operator's network. It is not a measure of geographic coverage or the geographic extent of a network.

4G Coverage Experience

Dialog wins the 4G Coverage Experience award outright, with a score of 8.7 points on a 10-point scale — one point ahead of second-placed Mobitel. Our users on Sri Lanka’s networks were able to connect to 4G in more locations than in the previous report. The winner saw an increase in its score of 0.2 points, while the other established 4G operators — Hutch and Mobitel — saw boosts of 0.4 points each in their scores. Having launched 4G services only recently, Airtel scored 3.1 points in 4G Coverage Experience — 1.3 points behind third-placed Hutch.

4G Coverage Experience
in 0-10 points
Airtel
3.1
Dialog
8.7
Hutch
4.4
Mobitel
7.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Opensignal’s 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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