In the fifth report on the mobile network experience in Sri Lanka, we see notable changes in the awards table. Dialog’s award count has changed from four outright and three joint wins to six sole victories. The operator broke out of the statistical ties it was in with Mobitel for the Games Experience and Voice App Experience awards and, as a result, claims these outright.
Airtel wins outright the only remaining award not claimed by Dialog this time — 4G Availability. This is an impressive feat, as Airtel only launched commercial 4G services in July 2021 — but plans further expansion of its 4G network. Mobitel loses all of its three joint wins secured in the previous reports and ends up with no awards this time around — while Hutch is yet to win an award in the reports.
The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) plans to run a 5G spectrum auction, although the regulator is yet to share any further details. As we highlighted in our insight note, Sri Lankan operators need more spectrum to build a strong mobile experience and meet the growing demand for mobile data. TRCSL expects 5G roll-outs to happen in the country in 2022 and 2023.
The regulator also coordinates the national expansion of rural broadband coverage, targeting the end of 2022 for completion. The Telecommunication Fund has committed to cover 50% of the costs of new towers deployed — while the current roll-outs are focused on 4G networks, they will also be future-proofed for 5G compatibility.
In this report, we have analyzed the mobile network experience for Sri Lanka's four operators, Airtel, Dialog, Hutch and Mobitel — over the 90 days starting October 1, 2021 and ending December 29, 2021.