Mobile Network Experience Report Spain February 2022

Spain

Mobile Network Experience Report
February 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key Findings

Vodafone wins the 4G Availability award outright

Our users spent the most amount of time connected to 4G or better on Vodafone’s network. But in the last report Vodafone shared the award with Orange due to a statistical tie. Now, Vodafone wins this time, while Movistar and Orange are in joint second place with statistically tied scores of 87.9% and 87.7%, respectively — around 1.3 points behind the front-runner.

Vodafone and Movistar jointly win the Games Experience award

Movistar has gone from winning the Games Experience award outright in the last report to now sharing the prize with Vodafone, as our users did not observe a statistical difference in their experience when playing multiplayer mobile games on the two operators’ networks. Similarly, Orange and Yoigo are in joint third place with scores in the 64.3-65 point range.

Vodafone draws level with Movistar on Voice App Experience

As with Games Experience, Movistar has gone from winning the Voice App Experience award outright in the last report, to having to share it with Vodafone. The two operators both placed in the Good category (80<87), while Orange and Yoigo earned Acceptable (74<80) ratings. A Good Voice App Experience means that many of our users were satisfied when using over-the-top voice apps on mobile connections, but some experienced minor quality impairments.

Average download speeds have risen by 1-6.3 Mbps

While Movistar remains the outright winner of the Download Speed Experience award, our users reported significant increases in their average download speeds regardless of their choice of nationwide operator. Our Movistar users observed the largest increase in absolute terms — 6.3 Mbps (19.3%), followed by those on second-placed Orange’s network — 4.8 Mbps (16.7%). As a result of these changes, Movistar’s lead has risen by 1.5 Mbps to 5.2 Mbps, and Orange’s score has risen back above the 30 Mbps mark.

Introduction

While Movistar continues to dominate the awards table, its haul is down from the last report — when it won five awards outright, including all three of our experiential awards. This time, Movistar shares the Games Experience and Voice App Experience awards with Vodafone. Vodafone has also become the sole winner of the 4G Availability award, but in the companion report — which analyzes the experience of our users when connected to 5G networks — Vodafone is behind its rivals on both Opensignal’s measures of the extent of 5G networks: 5G Availability and 5G Reach. Conversely, while Movistar is the winner of the Download Speed Experience award in this report, Vodafone wins the 5G Download Speed award. This highlights both the importance of considering multiple measures of the mobile experience and the way in which 5G is shaking up the mobile experience of our Spanish users.

In this report, we’ve analyzed the mobile experience of our Spanish users across all four national operators — Movistar, Orange, Vodafone and Yoigo — over the 90 day period starting September 1, 2021 and ending November 29, 2021. Our results include measurements from 5G devices.

Opensignal Awards Table

Mobile Experience Awards, Spain
February 2022, Spain Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2022, Spain
Video Experience
Download Speed Experience
Upload Speed Experience
4G Availability
Mobile Experience Awards Draws
February 2022, Spain
Games Experience
Voice App Experience
4G Coverage Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Movistar
71.0
Orange
66.0
Vodafone
65.9
Yoigo
67.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Movistar is once again the sole winner of the Video Experience award, this time with a score of 71 points on a 100 point scale. The operator has now won the award outright for the seventh report in a row and remains undefeated in this category. Its rivals had scores in the 65.9-67.7 point range and Movistar commanded a lead of 3.3 points over second-placed Yoigo.

All four Spanish operators earned Very Good (65<75) ratings. This means that our users experienced generally fast loading times and only occasional stalling but their experience might have been somewhat inconsistent across video providers and resolutions.

Video Experience
in 0-100 points
Movistar
71.0
Orange
66.0
Vodafone
65.9
Yoigo
67.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
Video Experience – 5G Users
75.7 (± 3.80) 76.0 (± 1.01) 72.7 (± 2.92) 73.5 (± 1.70)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Video Experience – 5G Users in 0-100 points
76 (± 3.80)
76 (± 1.01)
73 (± 2.92)
74 (± 1.70)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Games Experience

Movistar and Vodafone are joint winners of the Games Experience award, with statistically tied scores of 68.9 and 68 points on a 100 point scale. This means that our Spanish users had their best experience playing multiplayer mobile games on the two operators’ networks. This is a change from the last report, when Movistar won the award outright. Meanwhile, Orange and Yoigo are in joint third place with scores in the 64.3-65 point range.

Games Experience
in 0-100 points
Movistar
68.9
Orange
64.3
Vodafone
68.0
Yoigo
65.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
Games Experience – 5G Users
69.9 (± 1.23) 68.9 (± 1.27) 72.8 (± 1.27) 69.4 (± 1.68)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Games Experience – 5G Users in 0-100 points
70 (± 1.23)
69 (± 1.27)
73 (± 1.27)
69 (± 1.68)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter. Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience

Voice App Experience is the second experiential category in which Movistar has been forced to share the award with Vodafone. The two operators both placed in the Good category (80<87), with statistically tied scores of 80.5 and 80 points, respectively, on a 100 point scale. Orange and Yoigo earned Acceptable (74<80) ratings, with scores of 78.5 and 79.4 points, respectively.

A Good Voice App Experience means that many of our users were satisfied when using over-the-top voice apps on mobile connections, but some experienced minor quality impairments.

An Acceptable rating indicates that listeners were generally able to comprehend without repetition, but some users experienced perceptible call quality impairments such as clicking sounds and distortion of short duration.

Voice App Experience
in 0-100 points
Movistar
80.5
Orange
78.5
Vodafone
80.0
Yoigo
79.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
Voice App Experience – 5G Users
80.3 (± 0.50) 79.6 (± 0.53) 81.6 (± 0.41) 80.6 (± 0.65)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Voice App Experience – 5G Users in 0-100 points
80 (± 0.50)
80 (± 0.53)
82 (± 0.41)
81 (± 0.65)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

Download Speed Experience

Movistar once again wins the Download Speed Experience award, this time with a score of 38.9 Mbps, up 6.3 Mbps (19.3%). As second-placed Orange’s score increased by a smaller amount — 4.8 Mbps (16.7%) — Movistar’s lead increased by 1.5 Mbps to 5.2 Mbps. Vodafone and Yoigo remain someway behind Movistar and Orange, with scores of 23.2 Mbps and 27.3 Mbps, respectively.

However, when we look at the overall experience of just our 5G users a different story emerges. Our 5G users had their fastest average download speeds on Vodafone’s network — 120.1 Mbps — while the slowest speeds were seen on Movistar — 75.8 Mbps. In addition, Vodafone wins the 5G Download Speed award in the companion report, which analyzes the experience of our users only when they were connected to 5G.

Download Speed Experience
in Mbps
Movistar
38.9
Orange
33.7
Vodafone
23.2
Yoigo
27.3
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
Download Speed Experience – 5G Users
75.8 (± 1.92) 107.3 (± 3.90) 120.1 (± 6.03) 89.2 (± 5.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Download Speed Experience – 5G Users in Mbps
76 (± 1.92)
107 (± 3.90)
120 (± 6.03)
89 (± 5.33)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Upload Speed Experience

Despite seeing the smallest increase in the average upload speeds observed by our users, Movistar remains the sole winner of the Upload Speed Experience award — with a winning score of 12.5 Mbps. However, its lead declined from 2.6 Mbps to around 2.2 Mbps. Orange and Vodafone share second place, with statistically tied scores of 10.1 Mbps and 10.5 Mbps, respectively. All four operators’ scores have risen significantly from the last report, with our Yoigo users reporting the largest increase — a rise of 1.7 Mbps (23%) — followed by those on Orange’s network — 1.2 Mbps (13.3%).

Upload Speed Experience
in Mbps
Movistar
12.5
Orange
10.1
Vodafone
10.5
Yoigo
9.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
Upload Speed Experience – 5G Users
17.3 (± 0.58) 18.5 (± 0.79) 17.0 (± 0.71) 17.4 (± 1.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Upload Speed Experience – 5G Users in Mbps
17 (± 0.58)
19 (± 0.79)
17 (± 0.71)
17 (± 1.12)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

4G Availability

Vodafone wins the 4G Availability award outright with a score of 89.1%, which gives it a lead of around 1.3 percentage points over Movistar and Orange — the two operators have statistically tied for second place with scores of 87.9% and 87.7%, respectively. In the previous report, Orange and Vodafone were joint winners, but this time Vodafone has been able to pull ahead of Orange.

4G Availability
% of time
Movistar
87.9
Orange
87.7
Vodafone
89.1
Yoigo
82.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

Orange and Movistar are joint winners of the 4G Coverage Experience award, with scores of 9.5 points on a 10 point scale. They are followed by Vodafone in third place with a score of 9.2 points, while Yoigo is some way behind and in last place with 6.9 points.

4G Coverage Experience
in 0-10 points
Movistar
9.5
Orange
9.5
Vodafone
9.2
Yoigo
6.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e.all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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