Spain

Movistar is once again the sole winner of the Video Experience award, this time with a score of 71 points on a 100 point scale. The operator has now won the award outright for the seventh report in a row and remains undefeated in this category. Its rivals had scores in the 65.9-67.7 point range and Movistar commanded a lead of 3.3 points over second-placed Yoigo.

All four Spanish operators earned Very Good (65<75) ratings. This means that our users experienced generally fast loading times and only occasional stalling but their experience might have been somewhat inconsistent across video providers and resolutions.

Movistar and Vodafone are joint winners of the Games Experience award, with statistically tied scores of 68.9 and 68 points on a 100 point scale. This means that our Spanish users had their best experience playing multiplayer mobile games on the two operators’ networks. This is a change from the last report, when Movistar won the award outright. Meanwhile, Orange and Yoigo are in joint third place with scores in the 64.3-65 point range.

Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter. Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience is the second experiential category in which Movistar has been forced to share the award with Vodafone. The two operators both placed in the Good category (80<87), with statistically tied scores of 80.5 and 80 points, respectively, on a 100 point scale. Orange and Yoigo earned Acceptable (74<80) ratings, with scores of 78.5 and 79.4 points, respectively.

A Good Voice App Experience means that many of our users were satisfied when using over-the-top voice apps on mobile connections, but some experienced minor quality impairments.

An Acceptable rating indicates that listeners were generally able to comprehend without repetition, but some users experienced perceptible call quality impairments such as clicking sounds and distortion of short duration.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

Movistar once again wins the Download Speed Experience award, this time with a score of 38.9 Mbps, up 6.3 Mbps (19.3%). As second-placed Orange’s score increased by a smaller amount — 4.8 Mbps (16.7%) — Movistar’s lead increased by 1.5 Mbps to 5.2 Mbps. Vodafone and Yoigo remain someway behind Movistar and Orange, with scores of 23.2 Mbps and 27.3 Mbps, respectively.

However, when we look at the overall experience of just our 5G users a different story emerges. Our 5G users had their fastest average download speeds on Vodafone’s network — 120.1 Mbps — while the slowest speeds were seen on Movistar — 75.8 Mbps. In addition, Vodafone wins the 5G Download Speed award in the companion report, which analyzes the experience of our users only when they were connected to 5G.

Despite seeing the smallest increase in the average upload speeds observed by our users, Movistar remains the sole winner of the Upload Speed Experience award — with a winning score of 12.5 Mbps. However, its lead declined from 2.6 Mbps to around 2.2 Mbps. Orange and Vodafone share second place, with statistically tied scores of 10.1 Mbps and 10.5 Mbps, respectively. All four operators’ scores have risen significantly from the last report, with our Yoigo users reporting the largest increase — a rise of 1.7 Mbps (23%) — followed by those on Orange’s network — 1.2 Mbps (13.3%).

Vodafone wins the 4G Availability award outright with a score of 89.1%, which gives it a lead of around 1.3 percentage points over Movistar and Orange — the two operators have statistically tied for second place with scores of 87.9% and 87.7%, respectively. In the previous report, Orange and Vodafone were joint winners, but this time Vodafone has been able to pull ahead of Orange.

Orange and Movistar are joint winners of the 4G Coverage Experience award, with scores of 9.5 points on a 10 point scale. They are followed by Vodafone in third place with a score of 9.2 points, while Yoigo is some way behind and in last place with 6.9 points.

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e.all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.