Mobile Network Experience Report Serbia February 2022

Serbia

Mobile Network Experience Report
February 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key Findings

A1 wins the Download Speed Experience award

With a score of 37.1 Mbps, our A1 users experienced the fastest average download speeds. Our mts and Telenor users saw slower speeds of 29.5 Mbps and 30.3 Mbps, respectively, that are statistically tied. A1's victory is a result of pulling ahead of rival Telenor, which jointly won this award in the last Opensignal report alongside A1 (previously called Vip).

Telenor retains the 4G Coverage Experience award, but A1 holds 4G Availability

4G Coverage Experience quantifies the locations where Opensignal users have seen 4G services. On a 1-10 scale, Telenor again wins with a score of 7.7 ahead of mts with 7.3 and A1's score of 7.2. However, when we consider the proportion of time users were able to connect to 4G or better networks — 4G Availability — A1 won comfortably with 89.6% ahead of second place mts with 84.4%.

With a score of 72.9, A1 wins Video Experience outright

Video Experience quantities the quality of mobile video streaming measured by real users. A1's score rates as Very Good (65<75) as do the scores of mts (71.3) and Telenor (70), but it is A1 that converts its previous joint win in this award category into a sole win.

mts and A1 again share the mobile gaming spoils

In Games Experience, two operators jointly win the award: mts with a score of 77.2, on a 100-point scale, and A1 with a score of 76.1. Both the winners rank as Good (75<85) in multiplayer mobile gaming meaning that gameplay is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Telenor's score of 62.3 rests in the Poor category (40<65) where most users deemed this level of experience to be unacceptable.

Introduction

Since the last report, we see draws in two categories — Download Speed Experience and Video Experience — become clear wins for just one operator. In other award categories, while the market is competitive, we continue to see joint wins between two, or in the case of Upload Speed Experience, all three operators.

As we have seen with 5G in other markets, in Serbia 5G's arrival will transform the mobile network experience and likely alter the competitive positions of each operator. However, the important upcoming auction is now expected in the middle of 2022, or perhaps later, according to the COO of regulator RATEL.

All three operators are preparing for 5G. While Telenor has deployed its first 5G base station, Telkom Srbija — mts' parent company — has secured a loan from the European Investment Bank for 5G rollout and A1 has announced Nokia as a 5G supplier for its Serbian operations.

This latest Opensignal report quantifies the mobile network experience of users based on real-world measurements taken between 1 October and 29 December 2021.

Opensignal Awards Table

Mobile Experience Awards, Serbia
February 2022, Serbia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2022, Serbia
Video Experience
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
February 2022, Serbia
Games Experience
Voice App Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
A1
72.9
mts
71.3
Telenor
70.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
A1
72.9
mts
71.3
Telenor
70.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
A1
76.1
mts
77.2
Telenor
62.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
A1
82.5
mts
81.8
Telenor
77.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
A1
37.1
mts
29.5
Telenor
30.3
0 10 20 30 40
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
A1
11.1
mts
10.9
Telenor
11.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
A1
89.6
mts
84.4
Telenor
78.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
A1
7.2
mts
7.3
Telenor
7.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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