Mobile Network Experience Report Canada February 2022

Canada

Mobile Network Experience Report
February 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key Findings

Bell improves in Download Speed Experience to jointly win the award with Telus

Last time around, our Telus users saw the fastest average download speeds in Canada. However, in this report, there is no statistically significant difference between the overall download speeds seen by our Bell and Telus users. While both operators' scores have improved notably, Bell users reported the greatest boost of 9.3 Mbps (13.3%), compared to a 6.9 Mbps (9.4%) rise seen by our Telus users. As a result, both operators are joint winners of the Download Speed Experience award with a score of around 80 Mbps, on average — at least 34.9% faster than Rogers' score of 58.7 Mbps.

4G Availability in Canada exceeded 93% on all three carriers

Canada's 4G Availability has improved across the board. Our Bell users reported an upswing of 1.6 percentage points, while those on Telus and Rogers saw an increase of 1.1 points and 0.8 points, respectively. With these increases, all three operators scored above 93%. All three operators were very close, but Bell and Rogers remain the joint winners of the 4G Availability award.

Canadian operators are very close in 4G Coverage Experience

Similar to 4G Availability, we see a small difference between the three operators' scores on 4G Coverage Experience. Once again, Bell and Telus jointly win the 4G Coverage Experience award with identical scores of 9.7 points (out of 10), while Rogers follows closely with 8.7 points. 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Telus is top for overall multiplayer mobile gaming experience in Canada

In 2021, Telus was a joint winner for the Games Experience award across both the February and August reports. But in the current report, Telus is the outright winner with a score of 72.3 points (out of 100) — 2-2.5 points ahead of Bell and Rogers, which are statistically tied for second place. Despite previous joint winner Rogers improving by one point since our last report Telus surged ahead by 3.5 points to take the outright win. This change was triggered by a 3.5 points improvement observed by our Telus users compared to a single-point improvement reported by our users on the previous joint winner Rogers' network.

Telus successfully defends Video Experience and Voice App Experience

Telus once again leads in the quality of experience for over-the-top (OTT) voice services — on mobile apps such as WhatsApp, Skype and Facebook Messenger. The operator wins the Voice App Experience award with 79 points (out of 100) — 1.1 points to 1.5 points ahead of Bell and Rogers. These scores mean that all three operators placed in the Acceptable (74<80) Voice App Experience category. Telus also held onto the Video Experience award with a score of 70.4 points that placed it in the Very Good category (65<75), alongside Bell and Rogers.

Introduction

Opensignal’s latest report shows that Telus remains the dominant operator in Canada when it comes to overall mobile network experience across all technologies. Out of the seven awards for the taking, Telus wins four awards outright and jointly wins a further two. The differences, compared to the previous report, are that Telus is now the outright winner of the Games Experience award, and it now shares the top spot for Download Speed Experience alongside Bell. It is noteworthy that even though Bell and Telus' Download Speed Experience scores are identical, Telus is the leader of the pack when it comes to Opensignal’s experiential awards — Games Experience, Video Experience and Voice App Experience. This highlights that while download speeds are important, they cannot be used to infer a user's quality of experience when using over-the-top (OTT) voice services, and while streaming videos or playing multiplayer mobile games connected to mobile networks.

While 5G may be the critical area of focus for Canadian operators, 4G continues to play a vital role because that's the network consumers spend most of their time connected to. To examine the 5G experience in detail, Opensignal has again published a companion 5G report that examines the experience of users when connecting with 5G technology. In this 5G report, Rogers wins three 5G awards outright and two 5G awards jointly, while its rivals — Bell and Telus — also jointly win a further three 5G awards.

In this report, we are also publishing supporting metrics on the overall experience of just 5G users. These results reflect the experience of just 5G users — those users that have both a 5G smartphone and a 5G tariff plan — across all generations of mobile technology, taking into account the proportion of time 5G users spend connected to 3G, 4G and 5G networks.

Opensignal Awards Table

Mobile Experience Awards, Canada
February 2022, Canada Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2022, Canada
Video Experience
Games Experience
Voice App Experience
Upload Speed Experience
Mobile Experience Awards Draws
February 2022, Canada
Download Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Bell
68.7
Rogers
66.2
Telus
70.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Our users continue to enjoy the best Video Experience on Telus. The operator wins the Video Experience award with 70.4 points (out of 100), this time with a lead of 4.3 points over Rogers and 1.7 points over Bell. With these scores, all three operators placed in the Very Good category (65<75), which means that Canadian users generally experienced fast loading times and only occasional stalling while streaming videos online over a smartphone.

Video Experience
in 0-100 points
Bell
68.7
Rogers
66.2
Telus
70.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Additional Metrics
in 0-100 points
Video Experience – 5G Users
72.8 (± 0.59) 68.7 (± 0.88) 74.4 (± 0.53)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Video Experience – 5G Users in 0-100 points
73 (± 0.59)
69 (± 0.88)
74 (± 0.53)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Games Experience

Telus is now the sole winner of Opensignal's Games Experience award, and with this win, Telus has become the first operator to achieve an outright victory on this measure since we introduced it in the August 2020 mobile network experience report. Compared to the previous report, the Games Experience on Telus has improved by 3.5 points compared to a one-point increase on Roger's. As a result, Telus breaks through the statistical tie it held with Rogers last time and now commands a lead of two points over it with a score of 72.3 (out of 100). Our Bell users also saw their scores improve by 2.7 points to 69.8 points.

Bell, Telus and Rogers have all placed in the Fair (75<85) category for Games Experience.

Games Experience
in 0-100 points
Bell
69.8
Rogers
70.3
Telus
72.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
Games Experience – 5G Users
71.6 (± 0.89) 76.2 (± 0.90) 74.1 (± 0.84)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Games Experience – 5G Users in 0-100 points
72 (± 0.89)
76 (± 0.90)
74 (± 0.84)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Opensignal's Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's cellular network. It analyzes how mobile network conditions, including latency, packet loss, and jitter, affect the multiplayer mobile gaming experience.

Voice App Experience

Telus continues to lead the Voice App Experience category in Canada and secures the award with a score of 79 points (on a 100-point scale), this time, 1.1-1.5 points ahead of Bell and Rogers which are tied in second place. All three operators rated Acceptable (74<80) for the Voice App Experience.

Voice App Experience
in 0-100 points
Bell
77.9
Rogers
77.5
Telus
79.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
Voice App Experience – 5G Users
78.4 (± 0.40) 80.0 (± 0.38) 79.9 (± 0.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Voice App Experience – 5G Users in 0-100 points
78 (± 0.40)
80 (± 0.38)
80 (± 0.33)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger. — using a model derived from the International ITU-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality.

Download Speed Experience

Bell and Telus are joint winners of the overall Download Speed Experience award with statistically tied scores bordering around the 80 Mbps mark — due to impressive improvements of 9.3 Mbps and 6.9 Mbps, respectively, since the last report. This sprint saw both the operators move further ahead of Rogers, as our users on its network experienced speeds at least 20.5 Mbps slower than their peers on Bell and Telus.

Download Speed Experience
in Mbps
Bell
79.2
Rogers
58.7
Telus
80.8
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
Download Speed Experience – 5G Users
117.4 (± 2.12) 75.5 (± 1.40) 119.7 (± 2.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Download Speed Experience – 5G Users in Mbps
117 (± 2.12)
75 (± 1.40)
120 (± 2.03)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

Upload Speed Experience

In a close run race, all three Canadian operators competed fiercely for the Upload Speed Experience award but Telus continues to remain the outright winner. Our users on Telus' network saw the fastest average upload speeds of 12.2 Mbps and recorded an improvement of 1.3 Mbps since last time. Meanwhile, our Rogers and Bell users saw greater improvements of 1.4 Mbps and 1.5 Mbps, respectively, with statistically tied scores of 11.5 Mbps.

Upload Speed Experience
in Mbps
Bell
11.5
Rogers
11.5
Telus
12.2
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
Upload Speed Experience – 5G Users
13.8 (± 0.27) 15.3 (± 0.37) 14.4 (± 0.31)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2022 | © Opensignal Limited
Upload Speed Experience – 5G Users in Mbps
14 (± 0.27)
15 (± 0.37)
14 (± 0.31)
Mobile Network Experience Report | February 2022 | © Opensignal Inc.

4G Availability

While all three operator's 4G Availability scores have risen since the last report, Bell and Rogers continue to lead on this measure in Canada with statistically tied scores of 93.9% and 93.5%, respectively — just marginally ahead of Rogers' score of 93.3%. This means that our Canadian users, on average, were connected to 4G services or better more than 93% of the time.

Since the last report, Bell's 4G Availability score has grown by 1.6 percentage points, while Telus and Rogers' scores improved by 1.1 points and 0.8 points, respectively. Often, we see a seasonal effect on the mobile experience in Canada and other countries.

4G Availability
% of time
Bell
93.9
Rogers
93.5
Telus
93.3
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Coverage Experience

Very little has changed since the last report in terms of the 4G Coverage Experience. Bell and Telus jointly win a close-run race for the 4G Coverage Experience award with an identical score of 9.7 points (out of 10), while Rogers follows closely with 8.7 points. Opensignal's 4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator's network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

4G Coverage Experience
in 0-10 points
Bell
9.7
Rogers
8.7
Telus
9.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Regional Analysis

In the regional analysis, we have assessed how the mobile network experience differs across Canada's major provinces on the three national carriers – Bell, Rogers and Telus. We have also compared regional players, such as Videotron and Freedom Mobile, depending on the region.

Looking at Video Experience, Telus bagged five wins this time. The operator continues to share the top spot with Bell in British Columbia and Manitoba and collected an outright victory in Alberta. Regional operator Freedom Mobile and Telus are tied in Ontario, while Videotron reigns superior in Quebec with 73 points — more than three points ahead of Telus. Rogers also collected a joint win in Atlantic provinces where we saw a three-way split between the national operators.

Moving onto Games Experience, the national award winner Telus collected five regional wins, including three joint wins with Bell and Rogers in Alberta, Atlantic Provinces and British Columbia. Telus and Videotron were the only operators to win on Games Experience outright regionally. Telus ranked top in Manitoba, while Videotron is the sole winner in Quebec with a score of 76.8 points — which was the highest Games Experience score across all reported regions.

The regional Download Speed Experience reflected the national results. Bell and Telus each win outright in Alberta and Manitoba, respectively, and collect joint wins in the remaining regions. The fastest average overall download speeds of 94.1 Mbps across all Canadian regions were observed in Alberta on Bell's network.

Regarding regional 4G Availability, in Quebec, our users enjoyed the greatest proportion of time connected to a 4G or better service on Videotron's network. At the same time, that was the case in Manitoba on Telus' network and in British Columbia on Bell's network. Rogers also collects three joint wins — including in the Alberta and Atlantic provinces, where we saw three-way statistical ties.

Select any region or city below to display individual breakdown

Alberta

Video Experience
in Alberta
in 0-100 points
Bell
72.6
Freedom Mobile
66.7
Rogers
68.1
Telus
73.5
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Games Experience
in Alberta
in 0-100 points
Bell
69.7
Freedom Mobile
54.9
Rogers
71.9
Telus
71.7
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Voice App Experience
in Alberta
in 0-100 points
Bell
79.2
Freedom Mobile
75.8
Rogers
79.5
Telus
79.5
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Download Speed Experience
in Alberta
in Mbps
Bell
94.1
Freedom Mobile
34.2
Rogers
76.7
Telus
87.3
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Upload Speed Experience
in Alberta
in Mbps
Bell
14.4
Freedom Mobile
10.8
Rogers
14.8
Telus
14.4
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4G Availability
in Alberta
% of time
Bell
95.3
Freedom Mobile
94.6
Rogers
95.7
Telus
94.6
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Atlantic provinces

Video Experience
in Atlantic provinces
in 0-100 points
Bell
64.8
Rogers
62.9
Telus
63.8
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Games Experience
in Atlantic provinces
in 0-100 points
Bell
64.7
Rogers
60.1
Telus
66.5
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Voice App Experience
in Atlantic provinces
in 0-100 points
Bell
76.5
Rogers
75.1
Telus
77.6
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Download Speed Experience
in Atlantic provinces
in Mbps
Bell
68.1
Rogers
43.6
Telus
66.0
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Upload Speed Experience
in Atlantic provinces
in Mbps
Bell
10.0
Rogers
7.8
Telus
9.3
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4G Availability
in Atlantic provinces
% of time
Bell
93.0
Rogers
92.6
Telus
91.9
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British Columbia

Video Experience
in British Columbia
in 0-100 points
Bell
71.5
Freedom Mobile
66.6
Rogers
66.8
Telus
70.9
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Games Experience
in British Columbia
in 0-100 points
Bell
69.5
Freedom Mobile
60.2
Rogers
69.4
Telus
72.1
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Voice App Experience
in British Columbia
in 0-100 points
Bell
78.5
Freedom Mobile
77.2
Rogers
77.3
Telus
79.1
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Download Speed Experience
in British Columbia
in Mbps
Bell
79.9
Freedom Mobile
37.1
Rogers
59.8
Telus
77.4
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Upload Speed Experience
in British Columbia
in Mbps
Bell
12.7
Freedom Mobile
10.9
Rogers
12.4
Telus
12.9
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4G Availability
in British Columbia
% of time
Bell
95.0
Freedom Mobile
90.4
Rogers
93.6
Telus
92.9
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Manitoba

Video Experience
in Manitoba
in 0-100 points
Bell
67.0
Rogers
59.6
Telus
68.4
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Games Experience
in Manitoba
in 0-100 points
Bell
63.3
Rogers
59.5
Telus
68.5
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Voice App Experience
in Manitoba
in 0-100 points
Bell
77.6
Rogers
77.4
Telus
78.7
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Download Speed Experience
in Manitoba
in Mbps
Bell
70.0
Rogers
62.7
Telus
80.3
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Upload Speed Experience
in Manitoba
in Mbps
Bell
11.8
Rogers
10.1
Telus
11.4
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4G Availability
in Manitoba
% of time
Bell
87.7
Rogers
83.3
Telus
90.2
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Ontario

Video Experience
in Ontario
in 0-100 points
Bell
68.5
Freedom Mobile
69.6
Rogers
66.8
Telus
69.6
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Games Experience
in Ontario
in 0-100 points
Bell
73.0
Freedom Mobile
71.3
Rogers
72.0
Telus
74.5
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Voice App Experience
in Ontario
in 0-100 points
Bell
78.6
Freedom Mobile
77.1
Rogers
77.7
Telus
79.7
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Download Speed Experience
in Ontario
in Mbps
Bell
85.7
Freedom Mobile
35.3
Rogers
56.6
Telus
88.1
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Upload Speed Experience
in Ontario
in Mbps
Bell
11.1
Freedom Mobile
10.6
Rogers
11.2
Telus
11.5
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4G Availability
in Ontario
% of time
Bell
94.0
Freedom Mobile
90.5
Rogers
94.3
Telus
92.8
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Quebec

Video Experience
in Quebec
in 0-100 points
Bell
68.9
Rogers
66.9
Telus
69.8
Videotron
73.0
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Games Experience
in Quebec
in 0-100 points
Bell
71.7
Rogers
72.5
Telus
73.6
Videotron
76.8
Download Image
Voice App Experience
in Quebec
in 0-100 points
Bell
77.4
Rogers
77.3
Telus
78.5
Videotron
78.9
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Download Speed Experience
in Quebec
in Mbps
Bell
73.5
Rogers
56.2
Telus
74.0
Videotron
46.6
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Upload Speed Experience
in Quebec
in Mbps
Bell
11.4
Rogers
11.7
Telus
11.2
Videotron
13.3
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4G Availability
in Quebec
% of time
Bell
94.3
Rogers
93.7
Telus
93.2
Videotron
95.7
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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