Our award table saw no changes since the last report — Tigo wins all but one of the awards outright. The only exception is 4G Coverage Experience, which Claro successfully defends and claims outright for the fifth time in a row. Tigo increased its lead over its competitors in Upload Speed Experience and 4G Availability categories, but its lead in Download Speed Experience over Claro declined. For the first time, we have directly compared the mobile network experience of our users on WOM, a new player in the Colombian mobile market, against the experience of users on other established Colombian networks.
WOM announced in August 2021 that it signed up one million subscribers since it launched in April 2021. The operator attracted new customers by offering plans, which undercut its competitors’ prices by 40%. With a new aggressive player in the market, managing subscriber churn will become an even greater challenge for the established mobile operators in Colombia. Maintaining high quality of mobile network experience will remain crucial to retain existing customers and attract new ones.
While Colombia’s Ministry of Information Technologies and Communications (MinTIC) has not yet scheduled an auction of 5G spectrum , in November the regulator announced plans for public consultation on increasing spectrum caps for the frequencies below 3 GHz — up to 50 MHz in the frequency range below 1 GHz and to 95 MHz in the 1710MHz-2690MHz range. The regulator is also considering applying an 80 MHz spectrum cap for the 3300MHz-3700MHz frequencies and intends to make all 400 MHz in this range available for 5G services. Earlier this year, in October, MinTIC renewed Claro and Movistar’s 1900 MHz spectrum licenses, while requiring the operators to update their technology and improve their coverage and quality of services.
In this report, we've analyzed the mobile network experience for Colombia's established national operators — Claro, Movistar and Tigo — and a new market entrant WOM, over a period of 90 days beginning September 1 and ending November 29, 2021, to see how they fared.