Mobile Network Experience Report Colombia January 2022

Colombia

Mobile Network Experience Report
January 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key Findings

Tigo wins the Download Speed Experience for the third consecutive time

Our users on Tigo’s network saw the fastest average download speeds in Colombia, clocking in at 17.3 Mbps — 5.2 Mbps (42.9%) ahead of second-placed Claro. Tigo wins the Download Speed Experience award for the third time in a row and remains unbeatable since our January 2021 report. However, Claro whittled away Tigo’s lead, bringing it down from the 6.8 Mbps (61.3%) as seen in the previous report. The newcomer WOM takes third place, with a score of 11.5 Mbps.

Claro reigns supreme 4G Coverage Experience awards

Claro holds the 4G Coverage Experience award in a firm grasp and claims the award for the fifth time in a row, this time with a score of 6.5 points on a 10-point scale. Opensignal’s 4G Coverage Experience metric is a measure of how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Tigo defends its experiential award triplet

Tigo wins all three of our experiential awards — Games Experience, Video Experience and Voice App Experience — for the second report in a row. The operator wins both the Video Experience and Voice Experience awards outright for the third time in a row. Movistar and WOM are in a statistical tie for second place for the Video Experience award and Claro is the runner-up in the two remaining experiential categories.

Tigo remains the only operator with a score above 90% in 4G Availability

Tigo has been showing stunning progress in its 4G Availability scores in the previous reports. The operator hit the 80% mark in our July 2020 report, the 85% mark in our January 2021 report and then the 90% mark in the previous report. This time, Tigo wins the 4G Availability award again and its score increased by 1.9 percentage points. Our 4G users on Tigo were, on average, connected to 4G services on their network 92.9% of the time.

Users on all of Colombia’s established networks enjoyed increases in their average upload speeds

As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity. Our users on all established Colombian networks — Claro, Movistar and Tigo — experienced boosts in their average upload speeds, ranging from 0.8 to 1.3 Mbps. Tigo wins the Upload Speed Experience award for the third time in a row and widens its lead over second-placed Movistar to 2.4 Mbps (40.8%) up from the 2 Mbps (39.4%) seen in the previous report.

Introduction

Our award table saw no changes since the last report — Tigo wins all but one of the awards outright. The only exception is 4G Coverage Experience, which Claro successfully defends and claims outright for the fifth time in a row. Tigo increased its lead over its competitors in Upload Speed Experience and 4G Availability categories, but its lead in Download Speed Experience over Claro declined. For the first time, we have directly compared the mobile network experience of our users on WOM, a new player in the Colombian mobile market, against the experience of users on other established Colombian networks.

WOM announced in August 2021 that it signed up one million subscribers since it launched in April 2021. The operator attracted new customers by offering plans, which undercut its competitors’ prices by 40%. With a new aggressive player in the market, managing subscriber churn will become an even greater challenge for the established mobile operators in Colombia. Maintaining high quality of mobile network experience will remain crucial to retain existing customers and attract new ones.

While Colombia’s Ministry of Information Technologies and Communications (MinTIC) has not yet scheduled an auction of 5G spectrum , in November the regulator announced plans for public consultation on increasing spectrum caps for the frequencies below 3 GHz — up to 50 MHz in the frequency range below 1 GHz and to 95 MHz in the 1710MHz-2690MHz range. The regulator is also considering applying an 80 MHz spectrum cap for the 3300MHz-3700MHz frequencies and intends to make all 400 MHz in this range available for 5G services. Earlier this year, in October, MinTIC renewed Claro and Movistar’s 1900 MHz spectrum licenses, while requiring the operators to update their technology and improve their coverage and quality of services.

In this report, we've analyzed the mobile network experience for Colombia's established national operators — Claro, Movistar and Tigo — and a new market entrant WOM, over a period of 90 days beginning September 1 and ending November 29, 2021, to see how they fared.

Opensignal Awards Table

Mobile Experience Awards, Colombia
January 2022, Colombia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
January 2022, Colombia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Claro
49.0
Movistar
52.7
Tigo
60.6
WOM
53.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Tigo wins the Video Experience award for the third time in a row, with a score of 60.6 points — 7.3-7.9 points ahead of WOM and Movistar, which were in a statistical tie for second place. The winner was the only operator to place in the Good (65<75) category.

Video Experience
in 0-100 points
Claro
49.0
Movistar
52.7
Tigo
60.6
WOM
53.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
55.6 (± 0.42) 59.3 (± 0.60) 63.5 (± 0.45) 61.6 (± 0.98)
3G Video Experience
31.4 (± 0.93) 33.2 (± 1.36) 38.5 (± 1.70) 31.4 (± 2.66)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
4G Video Experience in 0-100 points
56 (± 0.42)
59 (± 0.60)
64 (± 0.45)
62 (± 0.98)
3G Video Experience in 0-100 points
31 (± 0.93)
33 (± 1.36)
39 (± 1.70)
31 (± 2.66)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Opensignal’s Video Experience metric quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. To calculate video experience, we are directly measuring video streams from end-user devices and using an ITU-based approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

Games Experience

In the previous report, Tigo successfully broke out of a statistical tie it was in with Claro and claimed the Games Experience award outright. This time, Tigo defended this award, with a score of 47.3 points. Claro placed second again, 6.3 points behind the winner, but 1.4 points ahead of WOM.

Games Experience
in 0-100 points
Claro
41.0
Movistar
37.9
Tigo
47.3
WOM
39.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
51.0 (± 0.38) 43.2 (± 0.49) 52.9 (± 0.53) 51.5 (± 1.31)
3G Games Experience
33.4 (± 0.12) 32.5 (± 0.21) 33.4 (± 0.29) 31.8 (± 0.38)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
4G Games Experience in 0-100 points
51 (± 0.38)
43 (± 0.49)
53 (± 0.53)
52 (± 1.31)
3G Games Experience in 0-100 points
33 (± 0.12)
33 (± 0.21)
33 (± 0.29)
32 (± 0.38)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Opensignal’s Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer gaming experience.

Voice App Experience

Tigo completes our experiential awards triplet by claiming our Voice App Experience award outright. The operator finishes first in this category for the third consecutive time, with a score of 76.3 points — 4.3 points ahead of second-placed Claro. Tigo was the only operator that rated Acceptable (74<80) for Voice App Experience — however, when looking at our 4G Voice App Experience metric,, users on all operators in Colombia enjoyed an Acceptable voice app experience on their 4G connections. An Acceptable rating means that users were generally able to comprehend without repetition, but some of them experienced perceptible call quality impairments such as clicking sounds or distortion of short duration.

Voice App Experience
in 0-100 points
Claro
72.1
Movistar
71.5
Tigo
76.3
WOM
70.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
75.0 (± 0.18) 74.6 (± 0.29) 77.9 (± 0.23) 77.4 (± 0.53)
3G Voice App Experience
64.2 (± 0.38) 62.6 (± 0.69) 64.8 (± 0.79) 52.2 (± 1.32)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
4G Voice App Experience in 0-100 points
75 (± 0.18)
75 (± 0.29)
78 (± 0.23)
77 (± 0.53)
3G Voice App Experience in 0-100 points
64 (± 0.38)
63 (± 0.69)
65 (± 0.79)
52 (± 1.32)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from an International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

Download Speed Experience

This is the third consecutive report in which Tigo has triumphed in the Download Speed Experience category, this time with a score of 17.3 Mbps — a decline of 0.6 Mbps (3.3%) compared with the previous report. As our users on second-placed Claro saw an increase in their average download speeds of one Mbps, the runner-up narrowed the gap between it and the winner from 6.8 (61.3%) to 5.2 Mbps (42.9%). Newcomer WOM takes third place, with a score of 11.5 Mbps. Movistar’s score of 10 Mbps was statistically unchanged from the last report.

Download Speed Experience
in Mbps
Claro
12.1
Movistar
10.0
Tigo
17.3
WOM
11.5
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
15.0 (± 0.14) 12.3 (± 0.15) 18.7 (± 0.19) 14.5 (± 0.29)
3G Download Speed
4.4 (± 0.09) 3.4 (± 0.08) 6.4 (± 0.25) 3.6 (± 0.18)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
4G Download Speed in Mbps
15 (± 0.14)
12 (± 0.15)
19 (± 0.19)
15 (± 0.29)
3G Download Speed in Mbps
4 (± 0.09)
3 (± 0.08)
6 (± 0.25)
4 (± 0.18)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

In terms of 4G download speeds, our users on Tigo experienced the fastest average download speeds of 18.7 Mbps. Movistar and Tigo users saw declines in average 4G download speeds, of 0.5 and 2.1 Mbps respectively, while Claro users observed an increase of 1 Mbps. In addition, our users on WOM networks enjoyed average 4G download speeds of 14.5 Mbps, which led to a statistical tie with Claro for second place. These changes resulted in Tigo’s lead over second-placed competitors decrease from 6.9 to around four Mbps.

Upload Speed Experience

Tigo secures both of our speed awards for the third time in a row — and wins the Upload Speed Experience award with a score of 8.4 Mbps. Our users on all established Colombian networks — Claro, Movistar and Tigo — enjoyed increases in their average upload speeds. Thanks to a speed boost of 1.2 Mbps (17.2%), Tigo increased its lead over runner-up Movistar to 2.4 Mbps (40.8%) up from the 2 Mbps (39.4%) seen in the previous report. However, our users on Claro saw the highest increase in their average upload speeds of 1.3 Mbps (28.1%), which helped the operator to decrease the gap separating it from second-placed Movistar from 0.6 to 0.2 Mbps. In its first appearance in our Upload Speed Experience category, WOM lagged behind its competitors with a score of 4.9 Mbps.

Upload Speed Experience
in Mbps
Claro
5.7
Movistar
6.0
Tigo
8.4
WOM
4.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
7.3 (± 0.07) 7.7 (± 0.10) 9.3 (± 0.10) 6.4 (± 0.16)
3G Upload Speed
1.6 (± 0.05) 0.9 (± 0.04) 1.9 (± 0.11) 1.0 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
4G Upload Speed in Mbps
7 (± 0.07)
8 (± 0.10)
9 (± 0.10)
6 (± 0.16)
3G Upload Speed in Mbps
2 (± 0.05)
1 (± 0.04)
2 (± 0.11)
1 (± 0.09)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Looking at 4G Upload Speed, our users on all established Colombian networks experienced boosts in their average upload speeds, ranging from 0.6 to 1.5 Mbps. Tigo saw the fastest average 4G upload speeds of 9.3 Mbps, 1.6 Mbps ahead of Movistar. Again, our users on Claro’s network saw the highest boost in their upload speeds, of 1.5 Mbps (26%), bringing the gap between it and Movistar down from 1.2 to 0.4 Mbps.

4G Availability

In the previous report, Tigo became the first operator in Colombia to hit the 90% milestone in 4G Availability. This time it improved its score by 1.9 percentage points and defends its hold on the 4G Availability award once again. Our 4G users on Tigo were, on average, connected to 4G services on their network 92.9% of the time. Movistar pulled ahead of Claro, thanks to an increase in its score of 1.1 percentage points, combined with Claro’s score declining by 3.3 percentage points — and Movistar is in a statistical tie for second place with the new market entrant, WOM, As a result of these changes, Tigo’s lead increased from 10.3 to around 12.9 percentage points.

4G Availability
% of time
Claro
77.4
Movistar
80.5
Tigo
92.9
WOM
79.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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Opensignal’s 4G Availability metric shows the average proportion of time that our users spend with a 4G connection on each operator's network.

4G Coverage Experience

Claro holds the 4G Coverage Experience in a firm grasp, winning it for the fifth report in a row, this time with a score of 6.5 points on a 10-point scale. Both Claro and Movistar saw modest increases in their scores by 0.1 points — however, Tigo’s score rose by 0.4 points. As a result, Tigo overtakes Movistar for second place and is now 1.4 points behind the leader. WOM trailed behind with a score of 3.1 points — however, the operator only launched in April 2021 and is still in the process of rolling-out its network.

4G Coverage Experience
in 0-10 points
Claro
6.5
Movistar
4.9
Tigo
5.0
WOM
3.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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