Mobile Network Experience Report Israel December 2021

Israel

Mobile Network Experience Report
December 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key Findings

Pelephone increases its lead in Video Experience

Pelephone is the sole winner of our Video Experience award with a score of 62.1 (on a scale of 0-100), ahead of Partner, Cellcom and Hot Mobile which tie in second place having scored between 59.6 and 60 points. Pelephone’s lead on its competitors increased from at least 1.7 points in our previous report to at least 2.1 points now. All four operators achieved a Good Video Experience rating (55-65 points).

Hot Mobile ties with Cellcom for Games Experience

Hot Mobile now shares the Games Experience award with Cellcom as the two operators scores of 53.3 and 50.8 points, respectively, are statistically tied. In our previous report, Hot Mobile shared the victory with Golan Telecom, which we have stopped reporting on. Pelephone and Partner this time scored 48.7 and 46.3 points, respectively. Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Pelephone wins both Download Speed Experience and Upload Speed Experience

Pelephone is the only Israeli operator with a Download Speed Experience score above 20 Mbps, winning the award with 22.4 Mbps. Cellcom, Hot Mobile and Partner share second place with their respective scores of 18.4 Mbps, 17.8 Mbps and 18.2 Mbps. This time Pelephone is also the outright winner of the Upload Speed Experience award with a score of 8.9 Mbps, having previously shared it with Golan Telecom. Cellcom, Hot Mobile and Partner follow behind with scores of 8.3, 7.3 and 7.1 Mbps, respectively.

Hot Mobile holds onto the 4G Availability award scoring above 80%

Hot Mobile is once again the only Israeli operator to exceed the 80% mark in 4G Availability, winning the award with a score of 82.1%. Pelephone places second with 79%, while Cellcom and Partner tie for third place with 74.9%. 4G Availability shows the proportion of time users with a 4G device and subscription spend with a 4G or better connection.

Introduction

Our fourth report on the Israeli mobile market shows once again fierce competition for our mobile experience awards as all operators secured one or more victories across our seven award categories. Cellcom is a joint winner in Games Experience and Voice App Experience. Hot Mobile maintains its hold onto the 4G Availability award, shares Games Experience and is a joint winner in Voice App Experience. Partner is the only Israeli operator to have ever won our 4G Coverage Experience award. Pelephone is the third joint winner in Voice App Experience while being the sole winner of the Video Experience, Download Speed Experience and Upload Speed Experience awards.

As multiple operators launched 5G services in the country last year, the Ministry of Communications continues to promote the rollout of 5G cellular technology in the country by setting incentive conditions for the deployment and operation of new 5G sites to companies that met the 5G tender objectives. Moreover, the watchdog has now established a staggered outline for the shutdown of 2G and 3G networks by 31 December 2025, as the industry moves towards 5G.

In this report, we've analyzed the mobile network experience of Israel's four national operators — Cellcom, Hot Mobile, Partner and Pelephone — over a period of 90 days beginning on September 1 and ending on November 29, 2021, to see how they fared. We have stopped reporting on Golan Telecom as the operator was acquired by Cellcom and now operates as a MVNO. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.

Opensignal Awards Table

Mobile Experience Awards, Israel
December 2021, Israel Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
December 2021, Israel
Video Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
December 2021, Israel
Games Experience
Voice App Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Cellcom
59.8
Hot Mobile
59.6
Partner
60.0
Pelephone
62.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Cellcom
59.8
Hot Mobile
59.6
Partner
60.0
Pelephone
62.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience

Games Experience
in 0-100 points
Cellcom
50.8
Hot Mobile
53.3
Partner
46.3
Pelephone
48.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience

Voice App Experience
in 0-100 points
Cellcom
76.2
Hot Mobile
76.6
Partner
75.5
Pelephone
75.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Download Speed Experience

Download Speed Experience
in Mbps
Cellcom
18.4
Hot Mobile
17.8
Partner
18.2
Pelephone
22.4
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
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Upload Speed Experience

Upload Speed Experience
in Mbps
Cellcom
8.3
Hot Mobile
7.3
Partner
7.1
Pelephone
8.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
Cellcom
74.9
Hot Mobile
82.1
Partner
74.9
Pelephone
79.0
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Cellcom
9.6
Hot Mobile
9.2
Partner
9.8
Pelephone
9.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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