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Pelephone is the sole winner of our Video Experience award with a score of 62.1 (on a scale of 0-100), ahead of Partner, Cellcom and Hot Mobile which tie in second place having scored between 59.6 and 60 points. Pelephone’s lead on its competitors increased from at least 1.7 points in our previous report to at least 2.1 points now. All four operators achieved a Good Video Experience rating (55-65 points).
Hot Mobile now shares the Games Experience award with Cellcom as the two operators scores of 53.3 and 50.8 points, respectively, are statistically tied. In our previous report, Hot Mobile shared the victory with Golan Telecom, which we have stopped reporting on. Pelephone and Partner this time scored 48.7 and 46.3 points, respectively. Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.
Pelephone is the only Israeli operator with a Download Speed Experience score above 20 Mbps, winning the award with 22.4 Mbps. Cellcom, Hot Mobile and Partner share second place with their respective scores of 18.4 Mbps, 17.8 Mbps and 18.2 Mbps. This time Pelephone is also the outright winner of the Upload Speed Experience award with a score of 8.9 Mbps, having previously shared it with Golan Telecom. Cellcom, Hot Mobile and Partner follow behind with scores of 8.3, 7.3 and 7.1 Mbps, respectively.
Hot Mobile is once again the only Israeli operator to exceed the 80% mark in 4G Availability, winning the award with a score of 82.1%. Pelephone places second with 79%, while Cellcom and Partner tie for third place with 74.9%. 4G Availability shows the proportion of time users with a 4G device and subscription spend with a 4G or better connection.
Our fourth report on the Israeli mobile market shows once again fierce competition for our mobile experience awards as all operators secured one or more victories across our seven award categories. Cellcom is a joint winner in Games Experience and Voice App Experience. Hot Mobile maintains its hold onto the 4G Availability award, shares Games Experience and is a joint winner in Voice App Experience. Partner is the only Israeli operator to have ever won our 4G Coverage Experience award. Pelephone is the third joint winner in Voice App Experience while being the sole winner of the Video Experience, Download Speed Experience and Upload Speed Experience awards.
As multiple operators launched 5G services in the country last year, the Ministry of Communications continues to promote the rollout of 5G cellular technology in the country by setting incentive conditions for the deployment and operation of new 5G sites to companies that met the 5G tender objectives. Moreover, the watchdog has now established a staggered outline for the shutdown of 2G and 3G networks by 31 December 2025, as the industry moves towards 5G.
In this report, we've analyzed the mobile network experience of Israel's four national operators — Cellcom, Hot Mobile, Partner and Pelephone — over a period of 90 days beginning on September 1 and ending on November 29, 2021, to see how they fared. We have stopped reporting on Golan Telecom as the operator was acquired by Cellcom and now operates as a MVNO. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.
| Mobile Experience Awards Israel | ||||
|---|---|---|---|---|
December 2021,
Israel Report
|
C
Cellcom
|
H
Hot Mobile
|
P
Partner
|
P
Pelephone
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
December 2021,
Israel
|
|---|---|
|
Video Experience
|
P
Pelephone
|
|
Download Speed Experience
|
P
Pelephone
|
|
Upload Speed Experience
|
P
Pelephone
|
|
4G Availability
|
H
Hot Mobile
|
|
4G Coverage Experience
|
P
Partner
|
|
Mobile Experience Awards Draws
|
December 2021, Israel
|
|---|---|
|
Games Experience
|
C
Cellcom
H
Hot Mobile
|
|
Voice App Experience
|
C
Cellcom
H
Hot Mobile
P
Pelephone
|
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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