Mobile Network Experience Report Indonesia December 2021

Indonesia

Mobile Network Experience Report
December 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key Findings

Telkomsel wins Opensignal's Video Experience award for the sixth time in a row

Telkomsel has been the outright winner of Opensignal's Video Experience award in Indonesia since the first time we introduced this measure in our July 2019 report and continues to lead with a score of 62.4 points (on a 100-point scale). Telkomsel's Video Experience places in the Good category (55<65), alongside Indosat, XL and 3, while Smartfren is the only exception which places in the Fair category (40<55).

3 remains top in Games Experience and Voice App Experience

3 wins two of Opensignal’s experiential awards — Games Experience and Voice App Experience — with scores of 68.2 and 77.8 points, respectively, on a scale of 0 to 100 — ahead of second-placed Telkomsel. This means that our Indonesian users continue to enjoy the top experience while playing multiplayer mobile games and using over-the-top (OTT) voice apps when connected to 3's mobile network in Indonesia. While 3's score in both categories dipped slightly by 0.7-1.2 points, Telkomsel's scores, in contrast, have improved by four points in Games Experience and 0.8 points in Voice App Experience, since the last report, narrowing its gap by approximately half. Despite these changes, 3 continues to hold a substantial lead of 6.6 points in Games Experience, but a relatively modest one in the Voice App Experience category where we saw a close competition between all five operators — only 3.2 points separate the highest and the lowest scores.

Indonesia's 4G Availability surpasses the 90% milestone across all operators

4G Availability indicates the average proportion of time Opensignal users spend connected to 4G on each operator's network. Since the last report, our Indonesian users have seen their 4G Availability improve across most networks. Our users on Indosat's network saw the highest growth of 1.2 percentage points, followed by a single percentage point increase on Telkomsel, which was good enough to push Telkomsel's score beyond the 90% mark. At the same time, users on XL and 3 also saw slight but statistically significant improvements of 0.4 points. This means users on Indonesia's all five networks were able to connect to 4G services at least 90% of the time.

Telkomsel users continue to see the fastest average download and upload speeds in Indonesia

Telkomsel wins both the Download Speed Experience and Upload Speed Experience awards, as our users on its network enjoyed the fastest average download of 16.3 Mbps and upload speeds of 8.1 Mbps. However, second-placed XL and Indosat are close behind with fractionally lower scores (0.8-0.9 Mbps), in Download Speed Experience and Upload Speed Experience, respectively. Since the last report, our XL users saw the greatest improvement of 2.9 Mbps in Download Speed Experience, while those users on Indosat reported the biggest growth of 1.4 Mbps in Upload Speed Experience — 0.1 Mbps greater improvement compared to Telkomsel in both the categories.

Introduction

A glimpse at our latest award table suggests that Telkomsel continues to be the dominant operator in Indonesia, but a lot of competition is brewing under the surface. Once again, Telkomsel wins all four out of seven awards outright that it had won last time — Video Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience. However, the operator's dominance on mobile network experience in Indonesia is at risk, as its nearest rivals in two of these categories are closing in. Since the previous report, Telkomsel’s users have seen significant growth in both the speed metrics but comparatively our XL and Indosat users saw slightly greater improvement in Download Speed Experience and Upload Speed Experience, respectively. As a result, both the operators are within 1 Mbps of challenging Telkomsel on these respective measures.

On the other hand, Telkomsel is just one point away from challenging 3 for the top spot in Voice App Experience. In addition, Telkomsel has also reduced 3's lead on Games Experience by nearly a half since the last report, but 3 is still significantly ahead (6.6 points) in terms of the scores.

Turning to 4G Availability, our users across all Indonesian networks saw increases in the proportion of their time spent connected to 4G, except Smartfren. Our users of these four networks also reported a 0.1 point increase in 4G Coverage Experience, a measure of how mobile subscribers experience 4G coverage on an operator's network, with Telkomsel leading the scoreboard with a score of 8.5 points on a 10-point scale.

In terms of other important changes, 5G has arrived in Indonesia. While Telkomsel was reportedly the first operator to have launched commercial 5G services in limited parts of the country, Indosat has announced the rollout of 5G services in Makassar, Solo, Jakarta, and Surabaya. XL also claimed to have launched its 5G service in Medan, Depok, South Jakarta, Bandung, Yogyakarta and Surabaya and revealed plans to expand the network beyond Java – targeting other cities including Medan, Banjarmasin and Makassar. Meanwhile, other national operators — 3 and Smartfren — are still preparing their networks to adopt the new technology.

While 5G is still at a nascent stage, insufficient access to 5G spectrum remains one of the critical challenges across operators in Indonesia. And to overcome the spectrum crunch, Indonesian operators and regulators are working together — either by repurposing some or all of the spectrum they are currently using for 3G and/or 4G networks or through network consolidations. To throw some light on the various strategies, in our recent insight, we found that Telkomsel has been refarming the 3G spectrum in the 2.1 GHz band to accelerate 4G and future implementations of 5G, and more recently, Kominfo has announced the completion of refarming of the 2.3 GHz band. Furthermore, Kominfo has also approved the proposed merger of 3 and Indosat, although with conditions that include Indosat's obligation to return 10 MHz of the spectrum in the 2.1 GHz band. In addition, Smartfren and XL have also been reportedly looking for options and are open to consolidation.

While 5G is one of the key areas of focus for Indonesian operators, 4G plays a vital role because that's the network consumers spend most of their time connected to and will also be an essential foundation for the smooth transition to next-generation 5G networks.

In this latest report, we've analyzed the mobile network experience for Indonesia's five national operators — 3, Indosat, Smartfren, Telkomsel and XL, over a 90-day period starting August 1, 2021, and ending October 29, 2021. 5G measurements contribute to the overall results. Along with our national analysis, we've also examined the operators' scores in 10 regions of Indonesia.

Opensignal Awards Table

Mobile Experience Awards, Indonesia
December 2021, Indonesia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
December 2021, Indonesia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
3
58.0
Indosat
58.9
Smartfren
48.8
Telkomsel
62.4
XL
58.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Telkomsel achieves an outright win in Video Experience for the sixth time in a row; the operator's score this time is 62.4 points on a 100-point scale — 3.4 points ahead of second-placed Indosat. Our users on Indosat, XL and 3 reported lower scores of 58.9, 58.7 and 58 points, respectively, while the experience of Smartfren users continues to lag with a substantially lower score of 48.8. By virtue of this, Smartfren is the only operator to place in the Fair (40<55) category while the Video Experience on other operators’ networks rated Good (55<65) .

Opensignal's Video Experience directly assesses video streams from end-user devices and uses an International Telecommunication Union (ITU)-based approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world's largest video content providers.

Video Experience
in 0-100 points
3
58.0
Indosat
58.9
Smartfren
48.8
Telkomsel
62.4
XL
58.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
59.8 (± 0.22) 61.0 (± 0.15) 48.8 (± 0.29) 64.9 (± 0.09) 61.4 (± 0.16)
3G Video Experience
43.7 (± 0.81) 35.4 (± 0.87) 44.1 (± 0.39) 37.3 (± 0.87)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
60 (± 0.22)
61 (± 0.15)
49 (± 0.29)
65 (± 0.09)
61 (± 0.16)
3G Video Experience in 0-100 points
44 (± 0.81)
35 (± 0.87)
44 (± 0.39)
37 (± 0.87)
Mobile Network Experience Report | December 2021 | © Opensignal Inc.

Games Experience

Our users in Indonesia once again reported the best Games Experience on 3's network, distinguishing 3 as the only Indonesian operator to have won the Games Experience award since we introduced it in July 2020. However, since our last report, we recorded a slight decline of 1.2 points on 3, while second-placed Telkomsel's score grew by 4 points. As a result, the gap between the two operators in Games Experience has narrowed by approximately a half — from 11.7 points (20.4%) to 6.6 points (10.6%). Meanwhile, our users on Smartfren reported the greatest improvement of 8.7 points and those on XL reported the smallest upswing of 2.9 points in Games Experience, unlike our Indosat users, who reported a decline of 3.2 points in Games Experience.

Games Experience
in 0-100 points
3
68.2
Indosat
52.4
Smartfren
58.4
Telkomsel
61.6
XL
56.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
73.7 (± 0.19) 56.6 (± 0.20) 58.4 (± 0.36) 66.3 (± 0.13) 61.1 (± 0.26)
3G Games Experience
36.5 (± 0.25) 33.3 (± 0.13) 36.9 (± 0.13) 34.9 (± 0.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
74 (± 0.19)
57 (± 0.20)
58 (± 0.36)
66 (± 0.13)
61 (± 0.26)
3G Games Experience in 0-100 points
36 (± 0.25)
33 (± 0.13)
37 (± 0.13)
35 (± 0.14)
Mobile Network Experience Report | December 2021 | © Opensignal Inc.

With these scores, 3's Games Experience places in the Fair (65<75) category, while other operators rate lower. Our Games Experience measures real-world mobile network conditions to assess users' multiplayer mobile gaming experience across different cellular networks. 3's score placed in the Fair category, meaning that most users on its network deemed the experience average; it also indicates that the gameplay experience was generally controllable, with the majority of users noticing a delay between their actions and the outcomes in the game. Conversely, lower scores mean users' experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.

Voice App Experience

3 remains the outright winner of the Voice App Experience award. At the same time, the competition has intensified as users see small improvements in the quality of experience using over-the-top (OTT) voice apps across the majority of networks. Our users on 3' s network reported the highest score of 77.8 points (on a 100-points scale), but 3's lead has diminished marginally since the last report due to a dip of 0.7 points, compared to all its rivals who saw varying degrees of improvement in their Voice App Experience — from 0.2 points on Indosat to 2.8 points on Smartfren. These improvements also mean that the scores of all five networks placed in the Acceptable experience category (74<80) and were separated by 3.2 points instead of the 5.3 points seen last time around.

Voice App Experience
in 0-100 points
3
77.8
Indosat
74.8
Smartfren
75.5
Telkomsel
76.9
XL
74.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
78.9 (± 0.09) 75.8 (± 0.08) 75.5 (± 0.13) 78.0 (± 0.05) 75.7 (± 0.10)
3G Voice App Experience
69.6 (± 0.44) 63.6 (± 0.40) 68.9 (± 0.18) 66.0 (± 0.38)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.09)
76 (± 0.08)
76 (± 0.13)
78 (± 0.05)
76 (± 0.10)
3G Voice App Experience in 0-100 points
70 (± 0.44)
64 (± 0.40)
69 (± 0.18)
66 (± 0.38)
Mobile Network Experience Report | December 2021 | © Opensignal Inc.

An Acceptable rating means users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion. Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger. — using a model derived from the International ITU-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality.

Download Speed Experience

Our Indonesian users have once again observed the top average download speeds on Telkomsel's network. The operator wins Opensignal's Download Speed Experience award, this time, with a score of 16.3 Mbps, but its closest rival XL is just 0.8 Mbps behind. While our users on both networks saw their average speeds grow beyond the 15 Mbps mark, it was our XL users who saw the biggest improvement of 2.9 Mbps (in absolute terms) since the last report, followed closely by those on Telkomsel (2.8 Mbps). Our users on Smartfren and Indosat also reported improvements — of 2.6 Mbps and 1.2 Mbps, respectively. By contrast, our users on 3 saw their download speeds fall marginally by 0.2 to 10.9 Mbps.

Download Speed Experience
in Mbps
3
10.9
Indosat
13.2
Smartfren
8.9
Telkomsel
16.3
XL
15.5
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
11.7 (± 0.05) 14.1 (± 0.06) 8.9 (± 0.06) 17.7 (± 0.05) 16.9 (± 0.07)
3G Download Speed
5.1 (± 0.06) 3.5 (± 0.05) 5.9 (± 0.05) 4.2 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2021 | © Opensignal Limited
4G Download Speed in Mbps
12 (± 0.05)
14 (± 0.06)
9 (± 0.06)
18 (± 0.05)
17 (± 0.07)
3G Download Speed in Mbps
5 (± 0.06)
3 (± 0.05)
6 (± 0.05)
4 (± 0.06)
Mobile Network Experience Report | December 2021 | © Opensignal Inc.

These changes mean the Download Speed Experience on Telkomsel is 5.3% faster than XL, 22.9% faster than Indosat, 49% faster than 3 and a blistering 83.4% faster than last-placed Smartfren.

Upload Speed Experience

This time, we saw a greater variation in Indonesia's Upload Speed Experience as users across all five networks reported improvements in their average upload speeds since the last report. Telkomsel holds on to the award for this category with its current score of 8.1 Mbps, but its lead has slipped from 1.1 Mbps to 0.9 Mbps, while Indosat and XL trail behind with scores of 7.2 Mbps and 6.7 Mbps, respectively. Since the last report, our Indosat, Telkomsel and XL users reported upload speeds that were 1.4 Mbps,1.3 Mbps and 1.2 Mbps faster, respectively. In comparison, 3 and Smartfren users saw smaller improvements of 0.9 Mbps and 0.4 Mbps, respectively.

Upload Speed Experience
in Mbps
3
5.9
Indosat
7.2
Smartfren
1.7
Telkomsel
8.1
XL
6.7
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
6.5 (± 0.03) 7.7 (± 0.04) 1.7 (± 0.01) 8.9 (± 0.03) 7.4 (± 0.03)
3G Upload Speed
1.4 (± 0.03) 1.2 (± 0.03) 2.0 (± 0.03) 1.6 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2021 | © Opensignal Limited
4G Upload Speed in Mbps
7 (± 0.03)
8 (± 0.04)
2 (± 0.01)
9 (± 0.03)
7 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.03)
2 (± 0.03)
2 (± 0.04)
Mobile Network Experience Report | December 2021 | © Opensignal Inc.

Upload speeds are becoming an increasingly important aspect of user experience because smartphone users now engage more on social media apps — creating and sharing high-resolution images and videos — and are moving away from content consumption to content creation.

4G Availability

Smartfren wins the 4G Availability award, once again. It's not surprising that our users spent the highest proportion of time connected to 4G or better services compared to users on any other Indonesian network, as Smarfren only offers 4G. That said, our users reported improvement in 4G Availability across a majority of networks. Compared to the previous report, the greatest improvement was seen by Indosat users (1.2 percentage points), followed by those on Telkomsel (1 percentage point), while their peers on 3 and XL both saw 4G availability rise by 0.4 points. Smartfren's score was statistically unchanged since last time.

4G Availability
% of time
3
94.3
Indosat
93.2
Smartfren
98.1
Telkomsel
90.3
XL
91.7
0 25 50 75 100
The brackets represent confidence intervals.
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4G Coverage Experience

Little has changed since the last report regarding 4G Coverage Experience Telkomsel again occupies first place with a score of 8.6 points (out of 10) in 4G Coverage Experience. Our users on each of Indonesia's national networks, except Smartfren, saw a slight increase of 0.1 points in their scores this time.

4G Coverage Experience
in 0-10 points
3
4.6
Indosat
6.2
Smartfren
5.0
Telkomsel
8.6
XL
6.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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While Opensignal's 4G Availability measures the proportion of time users spent connected to 4G, our 4G Coverage Experience metric measures how mobile subscribers experience 4G coverage on an operator's network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Regional Analysis

In our analysis of regional Video Experience, the national winner, Telkomsel, achieves outright wins in six regions and collects a joint win with 3 in Sulawesi. Meanwhile, 3 wins outright in Kalimantan, Lesser Sunda Islands and Sumatra. In addition, it was noteworthy that our users on Telkomsel's network in Banten and the capital region of Jakarta Raya enjoyed a Very Good Video Experience — one rating better than Telkomsel's national Video Experience. This was also the case for 3 users in the Lesser Sunda Islands region.

Looking at the regional analysis of our other two experiential metrics, 3's national dominance reflects in our regional results for both categories. The operator collected outright wins in seven out of 10 regions and a joint win with Telkomsel in Banten on Games Experience. And on Voice App Experience, 3 wins outright in five regions and shares two further wins with Telkomsel in Sulawesi and in Yogyakarta — where we saw a three-way split for the top spot.

Telkomsel dominated in our regional analysis in both Download Speed Experience and Upload Speed Experience by winning outright 13 out of 20 awards and jointly winning another one with Indosat in Sulawesi. Meanwhile, XL also won 4 awards outright for Download Speed Experience, by holding top spot in Jawa Timur and the Lesser Sunda Islands, and gaining two outright wins in Kalimantan and Sumatra. It is noteworthy that across all regions and operators, our Telkomsel users in the capital region of Jakarta Raya enjoyed the top average download and upload speeds of 21 Mbps and 11 Mbps, respectively.

Select any region or city below to display individual breakdown

Banten

Video Experience
in Banten
in 0-100 points
3
56.1
Indosat
59.4
Smartfren
56.3
Telkomsel
67.4
XL
61.9
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Games Experience
in Banten
in 0-100 points
3
68.8
Indosat
53.6
Smartfren
61.8
Telkomsel
69.3
XL
59.6
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Voice App Experience
in Banten
in 0-100 points
3
77.6
Indosat
75.5
Smartfren
76.0
Telkomsel
78.7
XL
74.4
Download Image
Download Speed Experience
in Banten
in Mbps
3
9.9
Indosat
12.7
Smartfren
11.9
Telkomsel
19.4
XL
16.2
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Upload Speed Experience
in Banten
in Mbps
3
6.1
Indosat
7.9
Smartfren
1.8
Telkomsel
9.9
XL
7.2
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4G Availability
in Banten
% of time
3
93.8
Indosat
95.2
Smartfren
98.5
Telkomsel
93.1
XL
93.1
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Jakarta Raya

Video Experience
in Jakarta Raya
in 0-100 points
3
59.2
Indosat
63.1
Smartfren
56.3
Telkomsel
69.7
XL
64.5
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Games Experience
in Jakarta Raya
in 0-100 points
3
71.4
Indosat
57.0
Smartfren
66.0
Telkomsel
73.0
XL
64.2
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Voice App Experience
in Jakarta Raya
in 0-100 points
3
78.5
Indosat
76.6
Smartfren
77.6
Telkomsel
79.8
XL
76.1
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Download Speed Experience
in Jakarta Raya
in Mbps
3
11.1
Indosat
15.4
Smartfren
11.7
Telkomsel
21.0
XL
18.4
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Upload Speed Experience
in Jakarta Raya
in Mbps
3
6.6
Indosat
9.2
Smartfren
2.1
Telkomsel
11.0
XL
8.3
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4G Availability
in Jakarta Raya
% of time
3
95.6
Indosat
95.4
Smartfren
98.6
Telkomsel
93.6
XL
93.6
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Jawa Barat

Video Experience
in Jawa Barat
in 0-100 points
3
56.0
Indosat
57.7
Smartfren
50.0
Telkomsel
64.1
XL
59.2
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Games Experience
in Jawa Barat
in 0-100 points
3
67.8
Indosat
48.7
Smartfren
61.2
Telkomsel
68.5
XL
54.3
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Voice App Experience
in Jawa Barat
in 0-100 points
3
77.4
Indosat
74.2
Smartfren
76.1
Telkomsel
78.8
XL
73.3
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Download Speed Experience
in Jawa Barat
in Mbps
3
10.2
Indosat
12.0
Smartfren
8.8
Telkomsel
17.1
XL
15.4
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Upload Speed Experience
in Jawa Barat
in Mbps
3
6.1
Indosat
7.5
Smartfren
1.7
Telkomsel
9.3
XL
7.4
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4G Availability
in Jawa Barat
% of time
3
94.6
Indosat
94.6
Smartfren
98.3
Telkomsel
93.2
XL
92.8
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Jawa Tengah

Video Experience
in Jawa Tengah
in 0-100 points
3
55.9
Indosat
57.7
Smartfren
43.0
Telkomsel
61.5
XL
52.9
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Games Experience
in Jawa Tengah
in 0-100 points
3
64.2
Indosat
52.7
Smartfren
52.2
Telkomsel
58.9
XL
54.0
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Voice App Experience
in Jawa Tengah
in 0-100 points
3
77.5
Indosat
74.2
Smartfren
74.0
Telkomsel
76.3
XL
75.5
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Download Speed Experience
in Jawa Tengah
in Mbps
3
10.3
Indosat
13.1
Smartfren
7.1
Telkomsel
15.3
XL
10.4
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Upload Speed Experience
in Jawa Tengah
in Mbps
3
5.1
Indosat
6.9
Smartfren
1.5
Telkomsel
7.4
XL
4.3
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4G Availability
in Jawa Tengah
% of time
3
93.3
Indosat
92.5
Smartfren
97.8
Telkomsel
89.5
XL
89.2
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Jawa Timur

Video Experience
in Jawa Timur
in 0-100 points
3
61.9
Indosat
61.9
Smartfren
50.6
Telkomsel
62.8
XL
60.2
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Games Experience
in Jawa Timur
in 0-100 points
3
69.8
Indosat
57.3
Smartfren
56.9
Telkomsel
60.7
XL
59.6
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Voice App Experience
in Jawa Timur
in 0-100 points
3
79.0
Indosat
76.2
Smartfren
75.4
Telkomsel
76.4
XL
77.0
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Download Speed Experience
in Jawa Timur
in Mbps
3
11.2
Indosat
14.8
Smartfren
9.3
Telkomsel
16.7
XL
17.7
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Upload Speed Experience
in Jawa Timur
in Mbps
3
5.5
Indosat
7.2
Smartfren
1.6
Telkomsel
8.1
XL
6.5
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4G Availability
in Jawa Timur
% of time
3
93.1
Indosat
93.5
Smartfren
98.0
Telkomsel
91.0
XL
90.2
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Kalimantan

Video Experience
in Kalimantan
in 0-100 points
3
61.3
Indosat
53.1
Smartfren
49.6
Telkomsel
60.0
XL
57.3
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Games Experience
in Kalimantan
in 0-100 points
3
68.1
Indosat
47.9
Smartfren
57.7
Telkomsel
52.1
XL
58.5
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Voice App Experience
in Kalimantan
in 0-100 points
3
77.7
Indosat
71.9
Smartfren
75.4
Telkomsel
73.9
XL
75.2
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Download Speed Experience
in Kalimantan
in Mbps
3
13.7
Indosat
11.2
Smartfren
8.3
Telkomsel
15.9
XL
16.8
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Upload Speed Experience
in Kalimantan
in Mbps
3
7.1
Indosat
5.5
Smartfren
1.6
Telkomsel
6.5
XL
7.0
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4G Availability
in Kalimantan
% of time
3
95.0
Indosat
85.2
Smartfren
97.7
Telkomsel
83.9
XL
90.8
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Lesser Sunda Islands

Video Experience
in Lesser Sunda Islands
in 0-100 points
3
68.5
Indosat
63.8
Smartfren
51.1
Telkomsel
63.2
XL
61.3
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Games Experience
in Lesser Sunda Islands
in 0-100 points
3
72.2
Indosat
56.8
Smartfren
56.9
Telkomsel
60.2
XL
64.9
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Voice App Experience
in Lesser Sunda Islands
in 0-100 points
3
79.8
Indosat
76.1
Smartfren
75.7
Telkomsel
76.2
XL
78.3
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Download Speed Experience
in Lesser Sunda Islands
in Mbps
3
14.6
Indosat
17.4
Smartfren
9.8
Telkomsel
16.8
XL
18.5
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Upload Speed Experience
in Lesser Sunda Islands
in Mbps
3
6.5
Indosat
7.2
Smartfren
1.6
Telkomsel
9.6
XL
7.8
Download Image
4G Availability
in Lesser Sunda Islands
% of time
3
94.0
Indosat
94.1
Smartfren
98.7
Telkomsel
91.2
XL
91.4
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Sulawesi

Video Experience
in Sulawesi
in 0-100 points
3
59.6
Indosat
58.2
Smartfren
46.1
Telkomsel
59.9
XL
52.9
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Games Experience
in Sulawesi
in 0-100 points
3
63.9
Indosat
49.2
Smartfren
57.0
Telkomsel
49.7
XL
50.3
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Voice App Experience
in Sulawesi
in 0-100 points
3
75.0
Indosat
73.6
Smartfren
76.0
Telkomsel
73.6
XL
73.1
Download Image
Download Speed Experience
in Sulawesi
in Mbps
3
12.8
Indosat
15.3
Smartfren
8.7
Telkomsel
15.1
XL
13.9
Download Image
Upload Speed Experience
in Sulawesi
in Mbps
3
5.7
Indosat
6.0
Smartfren
1.5
Telkomsel
5.3
XL
6.1
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4G Availability
in Sulawesi
% of time
3
93.7
Indosat
92.2
Smartfren
98.1
Telkomsel
87.7
XL
89.7
Download Image

Sumatra

Video Experience
in Sumatra
in 0-100 points
3
59.2
Indosat
55.6
Smartfren
40.5
Telkomsel
57.7
XL
55.0
Download Image
Games Experience
in Sumatra
in 0-100 points
3
69.9
Indosat
50.3
Smartfren
55.3
Telkomsel
61.8
XL
47.1
Download Image
Voice App Experience
in Sumatra
in 0-100 points
3
77.9
Indosat
73.9
Smartfren
73.9
Telkomsel
76.9
XL
70.8
Download Image
Download Speed Experience
in Sumatra
in Mbps
3
11.4
Indosat
12.7
Smartfren
7.5
Telkomsel
14.1
XL
15.9
Download Image
Upload Speed Experience
in Sumatra
in Mbps
3
5.9
Indosat
5.2
Smartfren
1.4
Telkomsel
7.3
XL
7.1
Download Image
4G Availability
in Sumatra
% of time
3
94.3
Indosat
89.3
Smartfren
97.7
Telkomsel
88.9
XL
90.5
Download Image

Yogyakarta

Video Experience
in Yogyakarta
in 0-100 points
3
57.5
Indosat
60.2
Smartfren
44.7
Telkomsel
64.1
XL
58.7
Download Image
Games Experience
in Yogyakarta
in 0-100 points
3
66.8
Indosat
59.3
Smartfren
58.3
Telkomsel
64.9
XL
61.3
Download Image
Voice App Experience
in Yogyakarta
in 0-100 points
3
78.1
Indosat
76.5
Smartfren
75.9
Telkomsel
77.8
XL
77.5
Download Image
Download Speed Experience
in Yogyakarta
in Mbps
3
11.0
Indosat
14.5
Smartfren
7.7
Telkomsel
17.9
XL
13.8
Download Image
Upload Speed Experience
in Yogyakarta
in Mbps
3
6.5
Indosat
6.8
Smartfren
1.7
Telkomsel
8.9
XL
5.2
Download Image
4G Availability
in Yogyakarta
% of time
3
94.3
Indosat
91.0
Smartfren
98.0
Telkomsel
91.4
XL
90.8
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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