Opensignal’s Business Mobile Network Experience Reports are the definitive independent view of the true mobile network experience in business locations
Telekom and Vodafone are joint winners of the Group Video Calling Business Experience award due to a statistical tied scores. Group video calls have become more important to businesses due in part to the COVID-19 pandemic and the resulting shift to remote working. Opensignal’s methodology takes into account the fact that the quality of users in business locations’ experience is heavily influenced by that of the user with the worst experience.
Telekom is the outright winner of the Download Speed Business Experience award with a score of 56.7 Mbps. The operator commanded a lead of 9 Mbps over second-placed Vodafone, as our users in business locations on the latter’s network reported average speeds of 47.7 Mbps. O2 was further behind with a score of 30.9 Mbps. Download Speed Business Experience matters most to companies with employees that frequently need to download large files quickly and while on the move.
Opensignal’s users in business locations observed their fastest average upload speeds when using Telekom’s network. The operator clocked up an impressive 14.5 Mbps, 3.1 Mbps faster than second-placed Vodafone’s score of 11.4 Mbps. O2 followed behind, with a score of 10.9 Mbps. Upload speeds are particularly important to businesses with employees that spend a lot of time in the field and need to regularly transfer large images and videos to the cloud.
The winner of the Availability Business Experience award is Telekom, thanks to its score of 94.7%. This means that our users in business locations on its network spent nearly 95% of their time connected to either 4G or 5G. Vodafone is in second place with a score of 93.5%, followed by O2 with 92.8%. Given the superior connectivity typically enjoyed by users on 4G and 5G connections compared with legacy network technologies, Availability Business Experience is an important measure.
When we analyze the experience of using mobile voice over internet protocol (VoIP) apps, Vodafone wins the Voice App Business Experience award with a score of 81.2 points on a 100 point scale. In addition, it is the only operator to place in the Good (80-87) category. Both Telekom and O2 placed one category lower — Acceptable (74-80). Opensignal's Voice App Business Experience measures the quality of experience for over-the-top (OTT) voice services — examples of these include WhatsApp, Skype, Facebook Messenger and FaceTime — as observed by users in business locations.
