Etisalat remains the operator to beat when it comes to mobile experience in the UAE. Once again, the operator has won all seven Opensignal awards outright. While the awards table remains unchanged since our last report, a lot has happened when we look at the underlying scores — du has been closing the gap with Etisalat on Games Experience, Voice App Experience, and Upload Speed Experience. Our users on du’s network have seen major improvements across several metrics, including Games Experience, Voice App Experience, Upload Speed Experience and 4G Availability. At the same time, our Etisalat users saw the greatest improvement in Download Speed Experience.
For this report, we include the overall experience for all smartphone users, but we also publish supporting metrics for 5G users' experience. The difference is that these 5G users results reflect the overall experience across all mobile technologies — 3G, 4G and 5G — of 5G users alone, while the overall results are the average scores across all smartphone users, whether or not they have 5G.
We recently published our first 5G Experience report in the United Arab Emirates, which assesses the mobile experience of our 5G users in the UAE when they had active 5G connections.