Poland

5G Experience Report
November 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

Plus grabs the 5G Download Speed award, scoring almost twice as fast as its competitors

There is only one sole victory in our first report on 5G experience in Poland and this honor goes to Plus, for 5G Download Speed. Plus’s average 5G download speed clocked in at 126.7 Mbps, 1.8-2 times faster than what our users saw on its competitors’ networks. This result is even more impressive, given that in our companion Mobile Network Experience report, Plus lagged behind in our Download Speed Experience category — however, it aced Download Speed Experience — 5G Users metric, with a score of 81.5 Mbps.

Mobile gamers in Poland enjoy better gaming experience when connected to 5G

Orange, Play and T-Mobile shared two of our remaining 5G experiential awards — 5G Games Experience and 5G Voice App Experience. Similar to our 5G Video Experience results, we saw the effect of 5G uplift in a series of significant increases in Poland’s operators’ Games Experience scores compared to our Mobile Network Experience report. In effect, all of them moved up one category — Orange, Play and T-Mobile all placed in the Good (75-85) category for 5G Games Experience, compared to Fair (65-75) for Games Experience in the companion report. Meanwhile, Plus landed in the Fair category for 5G Games Experience, up from Poor (40-65) for Games Experience in the companion report.

5G users in Poland connect to 5G networks 8.2-12% of the time

Our 5G Availability metric shows the proportion of time our users with a 5G device and subscription had an active 5G connection. In practice, this means Opensignal users in Poland were, on average, connected to 5G on their networks 8.2-12% of the time, depending on their mobile operator. Play, Plus and T-Mobile are the first joint winners of this award, with scores ranging from 10 to 12% of the users’ time spent connected to 5G.

Orange and T-Mobile share the 5G Upload speed award

Upload speeds are becoming more vital, as mobile internet trends move away from downloading content to sharing photos and videos and for supporting real-time communications services. Similar to our Mobile Network Experience companion report, T-Mobile and Orange jointly won the 5G Upload Speed award, with scores around 25 Mbps on average, roughly 7.7-9.5 Mbps ahead of Play and Plus.

All four Polish operators jointly win the 5G Video Experience award

After a closely fought contest, we saw only 1.7 points on a 100-point scale separating all four Polish mobile operators for one of our 5G experiential awards — 5G Video Experience. This resulted in a four-way statistical tie, which means a joint victory for everyone — Orange, Play, Plus and T-Mobile. But the true winners here are our 5G users in Poland, who experienced Excellent (75 and above) quality of 5G Video services, with fast loading times and almost non-existent stalling. Orange and T-Mobile’s placed in the Very Good (65-75) category, while Play and Plus earned a Good (55-65) rating in the Poland Mobile Network Experience. This shows that mobile users can see a real improvement in their experience when connecting to 5G.

Introduction

In our inaugural 5G Experience Report on Poland, we observed multiple joint victories and only one outright win. All four operators split the crown for 5G Video Experience, while we also saw three three-way statistical ties for 5G Games Experience, 5G Voice App Experience and 5G Availability. T-Mobile accumulated five joint wins to its name — one more than Orange and Play. While Plus collected only two joint wins, it added to its haul the only outright win in our awards table — for 5G Download Speed, beating its rivals with 1.8-2 times faster speeds as seen by our users. Our users in Poland experienced average 5G download speeds exceeding 60 Mbps on all Polish operators.

A comparison between Poland 5G Experience Report and our companion Poland Mobile Network Experience report shows how 5G deployments can massively improve mobile user experience. Our 5G users in Poland enjoyed faster download and upload speeds and saw significant enhancements in the quality of gaming and video on their mobile devices, compared to what they experienced on mobile networks overall. Opensignal recently acknowledged some of these stunning improvements over 4G connectivity seen on Polish networks — in our 5G Global Mobile Network Experience Awards 2021, we recognized Play for 5G Global Impact for Upload Speed, Games Experience and Video Experience — along with Plus for Video Experience and Orange for Upload Speed.

Polish mobile operators all launched their commercial 5G networks within the first few months of 2020. Orange, Play and T-Mobile used the 2100 MHz band for their 5G roll-outs, while Plus decided to go with the 2.6 GHz band — which would explain Plus’s winning margin over its competitors in the Download Speed Experience award. The choice for these bands to deploy 5G is dictated by necessity, as Polish operators have cannot use 700 MHz or 3.5 GHz bands for their 5G roll-outs just yet. They are still waiting for the Polish authorities to greenlight the delayed 3.5 GHz spectrum auction. As for the 700 MHz — Poland’s neighbours Belarus, Ukraine and Russia still use the 700 MHz for TV broadcast, which would potentially cause spectrum harmonization issues and lead to interferences with the 5G networks deployed on this spectrum band in Poland.

Despite these issues with 5G spectrum availability, Polish mobile operators continue with their 5G roll-outs. T-Mobile claimed to have rolled-out nearly 3,000 5G base stations and covered 25% of Poland’s population with its 5G footprint in September 2021. Meanwhile, Plus claimed to have increased its 5G coverage to more than 40% of population in August 2021 and will have 1,500 new sites rolled-out by Cellnex mainly for 5G services, over the next 10 years, as part of the tower infrastructure sale deal both companies finalized in July 2021.

In this report, we examine the 5G experience of our users on the three main mobile network operators in Poland: Orange, Play, Plus and T-Mobile, over a period of 90 days beginning August 1 and ending October 29, 2021, to see how they fared. We have also published a companion report — Poland Mobile Network Experience — which analyzes the overall experience of all our mobile users in Poland.

Opensignal Awards Table

5G Mobile Experience Awards, Poland
November 2021, Poland Report
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Availability
5G Upload Speed
Download Image
Mobile Experience Awards Winners
November 2021, Poland
5G Download Speed
Mobile Experience Awards Draws
November 2021, Poland
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Availability
5G Upload Speed
Download Image

Overview

Click on metric labels below for a quick preview
5G Video Experience
in 0-100 points
Orange
78.5
Play
78.2
Plus
78.0
T-Mobile
79.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

5G Video Experience

5G Video Experience
in 0-100 points
Orange
78.5
Play
78.2
Plus
78.0
T-Mobile
79.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Games Experience

5G Games Experience
in 0-100 points
Orange
77.9
Play
77.9
Plus
73.2
T-Mobile
77.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Voice App Experience

5G Voice App Experience
in 0-100 points
Orange
81.5
Play
82.6
Plus
80.2
T-Mobile
82.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Download Speed

5G Download Speed
in Mbps
Orange
65.7
Play
63.3
Plus
126.7
T-Mobile
70.8
0 32.5 65 97.5 130
The brackets represent confidence intervals.
Download Image

5G Availability

5G Availability
in %
Orange
8.2
Play
12.0
Plus
11.4
T-Mobile
10.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

5G Upload Speed

5G Upload Speed
in Mbps
Orange
25.4
Play
16.0
Plus
16.7
T-Mobile
24.4
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Download Image

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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