Poland

Mobile Network Experience Report

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

T-Mobile gets a hold of the Video Experience award for the first time

Orange was the sole recipient of the Video Experience award since May 2020, when we published our first report on Mobile Network Experience in Poland. After three consecutive wins for this operator, the tables have turned as T-Mobile outright wins the award this time, with a modest lead of 1.3 points over now second-place Orange. Both T-Mobile and Orange placed in Very Good (65-75) category, meaning generally fast loading times and only occasional stalling for users — while our Plus and Play users had a Good (55-65) Video Experience on their networks.

Orange and T-Mobile hit the 30 Mbps milestone in Download Speed Experience

Orange stays unbeatable for our Download Speed Experience award since our first report, and wins it outright for the fourth time in a row. Our users on all Polish networks saw their average download speed increase by 3.2-5 Mbps compared to our previous report. With Plus clocking in at 23.7 Mbps, our users experienced their average download speeds exceeding 20 Mbps on all Polish operators for the first time. Even more, both Orange and T-Mobile have crossed the 30 Mbps threshold, with scores of 32.9 and 31.4 Mbps respectively. These operators also jointly win the other of our speed awards, for Upload Speed Experience, for the second time in a row.

Orange wins both 4G extent awards for the fourth time in a row

4G Availability and 4G Coverage Experience remain in Orange’s domain since we introduced these awards in our first Mobile Network Experience report on Poland. Our 4G Availability metric shows the average proportion of time Opensignal users spend with a 4G or better connection on each operator's network. This means our 4G users were, on average, connected to 4G or better services on Orange’s network 87% of the time. Opensignal’s 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. Orange wins this award with a score of 9.1 points on a 10-point scale, but the runner-up Plus is the second operator in Poland to score nine points for this metric for the first time.

T-Mobile and Orange remained locked in statistical ties for Games Experience and Voice App Experience awards

For the second time in a row, T-Mobile and Orange share our two remaining experiential awards — Games Experience and Voice App Experience. Orange, Play and T-Mobile all placed in the Fair (65-75) category for Games Experience — users found the experience ‘average’. In most cases, the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game. The majority of players reported that they noticed a delay between their actions and the outcomes in the game. In terms of Voice App Experience, our users on Orange and T-Mobile’s network found it Good (80-87) — many of them were satisfied but some experienced minor quality impairments

Our 5G users in Polish networks see the uplift in their mobile network quality

For the first time in our reports on Poland, we include additional 5G Users metrics, that reflect the overall experience of only those smartphone users that have both a 5G tariff plan and a 5G-capable smartphone. Looking at these metrics, our 5G users in Poland see much faster average download and upload speeds compared to those seen across all our users. All Polish mobile operators exceeded the 50 Mbps milestone for the average download speeds seen by our 5G users on their networks, with Orange and T-Mobile nearly at 60 Mbps and Plus clocking up an impressive 81.5 Mbps, more than 20 Mbps ahead of its competitors. Our 5G users in Poland also experienced significantly faster average upload speeds and saw improvements in our experiential metrics. All Polish operators saw statistically significant improvements in scores for Video Experience — 5G Users and Games Experience — 5G Users.

Introduction

In Opensignal's fourth mobile network experience report on Poland, we see little changes in our award table, which is still firmly divided between Orange and T-Mobile. T-Mobile claimed its only outright victory after snatching the Video Experience award away from Orange. This means Orange doesn’t win in every category, either outright or joint, like it did our previous report. The operator still keeps a firm grip on its three awards — Download Speed Experience, 4G Availability and 4G Coverage Experience — and remains unrivaled for these since our first report. On top of that, we saw persisting statistical ties between Orange and T-Mobile in the remaining categories — Games Experience, Voice App Experience and Upload Speed Experience — as both operators jointly win these awards for the second time in a row.

To provide a greater understanding of the mobile experience, we also publish additional metrics looking at the experience of 5G users in Poland. This differs from our mobile network experience awards because instead of representing the experience for all users, these additional metrics reflect the overall experience of only those smartphone users that have both a 5G tariff plan and a 5G smartphone model taking into account the amount of time these users spent connected to 4G and 5G. We saw significant uplifts in terms of average download and upload speeds as experienced by our 5G users in Poland, along with Video Experience and Games Experience.

After acquiring Play in 2020, the French telco group iliad is expanding its operations in Poland into the fixed broadband market. The group inked a deal with Liberty Global to purchase UPC Poland for PLN 7 billion ($1.8 billion) and expects to close the transaction in the first half of 2022. Owning both Play and UPC will help Iliad to establish a converged business and disrupt the Polish telecommunications market with multiplay offers and solutions. Noteworthy, Play’s mobile competitors Orange and Plus are already part of converged businesses, within Orange Poland and the Polsat Plus Group, respectively.

Polish mobile operators are actively refarming 2100 MHz spectrum to 4G services. Orange confirmed repurposing 15 MHz in this band to 4G connectivity, now using 50 MHz to boost its 4G services. Also, T-Mobile plans to phase out its 3G networks on 900 MHz and 2100 MHz frequencies and reuse the latter band for enhancing its 4G services, especially in areas where its 5G coverage is limited.

In this report, we've analyzed the mobile network experience for Poland's national operators — Orange, Play, Plus and T-Mobile, over a period of 90 days beginning August 1 and ending October 29, 2021, to see how they fared. 5G measurements contributed to the overall scores. Alongside this analysis, we have also published a companion report — Poland 5G Experience Report — which analyzes the experience of our 5G users when connected to 5G technology.

Opensignal Awards Table

Mobile Experience Awards, Poland
, Poland Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
, Poland
Video Experience
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
, Poland
Games Experience
Voice App Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Orange
66.1
Play
63.7
Plus
60.9
T-Mobile
67.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Orange
66.1
Play
63.7
Plus
60.9
T-Mobile
67.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
Video Experience – 5G Users
73.7 (± 1.83) 72.2 (± 1.10) 69.5 (± 1.43) 72.9 (± 1.50)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | | © Opensignal Limited
Video Experience – 5G Users in 0-100 points
74 (± 1.83)
72 (± 1.10)
70 (± 1.43)
73 (± 1.50)
Mobile Network Experience Report | | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Orange
70.0
Play
66.5
Plus
64.9
T-Mobile
69.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
Games Experience – 5G Users
75.2 (± 2.06) 74.4 (± 1.39) 70.2 (± 1.76) 72.8 (± 2.60)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | | © Opensignal Limited
Games Experience – 5G Users in 0-100 points
75 (± 2.06)
74 (± 1.39)
70 (± 1.76)
73 (± 2.60)
Mobile Network Experience Report | | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Orange
80.3
Play
79.8
Plus
79.0
T-Mobile
80.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
Voice App Experience – 5G Users
81.3 (± 0.89) 81.6 (± 0.51) 79.8 (± 0.68) 81.5 (± 0.78)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | | © Opensignal Limited
Voice App Experience – 5G Users in 0-100 points
81 (± 0.89)
82 (± 0.51)
80 (± 0.68)
81 (± 0.78)
Mobile Network Experience Report | | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Orange
32.9
Play
29.0
Plus
23.7
T-Mobile
31.4
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
Download Speed Experience – 5G Users
59.4 (± 3.22) 53.5 (± 2.04) 81.5 (± 3.85) 59.3 (± 3.51)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | | © Opensignal Limited
Download Speed Experience – 5G Users in Mbps
59 (± 3.22)
53 (± 2.04)
81 (± 3.85)
59 (± 3.51)
Mobile Network Experience Report | | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Orange
8.6
Play
7.5
Plus
7.0
T-Mobile
8.8
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
Upload Speed Experience – 5G Users
15.3 (± 1.23) 12.1 (± 0.63) 12.2 (± 0.63) 15.9 (± 0.99)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | | © Opensignal Limited
Upload Speed Experience – 5G Users in Mbps
15 (± 1.23)
12 (± 0.63)
12 (± 0.63)
16 (± 0.99)
Mobile Network Experience Report | | © Opensignal Inc.

4G Availability

4G Availability
% of time
Orange
87.0
Play
84.1
Plus
76.8
T-Mobile
82.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Orange
9.1
Play
8.9
Plus
9.0
T-Mobile
8.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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