Canada Business Mobile Network Experience Report


November 2021

Opensignal’s Business Mobile Network Experience Reports are the definitive independent view of the true mobile network experience in business locations

Independent
Real-world experience
Scientific analysis
Author
Sam Fenwick
Senior Analyst

Key Findings

Users in business locations saw the fastest download speeds on Bell and Telus’s networks

Bell and Telus are joint winners of the Download Speed Business Experience award with statistically tied scores of 89.1 Mbps and 86 Mbps, respectively. Rogers is in third place with a score of 64.8 Mbps, approximately 22.7 Mbps behind the two front-runners. Download Speed Business Experience matters most to companies with employees that frequently need to download large files quickly and while on the move.

Bell and Telus are joint winners of the Upload Speed Business Experience award

Opensignal’s users in business locations observed their fastest average upload speeds when using Bell and Telus’s networks. The operators clocked up impressive — but statistically tied — scores of 14 Mbps and 14.3 Mbps, respectively. Rogers followed behind, with a score of 13.1 Mbps, approximately 1.1 Mbps behind the two winners. Upload speeds are particularly important to businesses with employees that spend a lot of time in the field and need to regularly transfer large images and videos to the cloud.

Telus users in business locations had the best experience when using voice apps

When we analyze the experience of using mobile voice over internet protocol (VoIP) apps, Telus is the outright winner of the Voice App Business Experience award with a score of 79.7 points on a 100 point scale. However, all three operators placed in the Acceptable (74<80) category. This means that listeners were generally able to comprehend without repetition, but some users experienced perceptible call quality impairments. Opensignal's Voice App Business Experience measures the quality of experience for over-the-top (OTT) voice services — examples of these include WhatsApp, Skype, Facebook Messenger and FaceTime — as observed by users in business locations. 

Bell and Telus come top for group video calling

Due to a statistical tie, Bell and Telus are joint winners of the Group Video Calling Business Experience award with scores around 80.5 points on a 100 point scale. Rogers was some way behind with a score of 64 points. Group video calls have become more important to businesses due in part to the COVID-19 pandemic and the resulting shift to remote working. As workers move around more, or return to their normal workplace, more users will need to join group video calls using a smartphone while mobile.  

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