In our April Saudi Arabia report STC won all seven awards. This time we have seen a reshuffle of the winners in our awards table, as Mobily wins Games Experience and Voice App Experience, while Zain wins the 4G Availability award. STC successfully defended the remaining four awards — Video Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience.
In the second half of this year Mobily announced it did not reach an agreement to merge its tower infrastructure with Zain under a new entity, which was intended to provide wholesale infrastructure services to the two companies. This plan had previously been given in-principle approval by Saudi Arabia’s Communications and Information Technology Commission (CITC).
However, CITC has completed the first two phases of its domestic roaming initiative that was initially launched in the Asir region earlier this year, enabling mobile users to connect to any available network in the event of a lack of connection on their own provider’s network. The initiative is targeting the implementation of national roaming across the rest of the country by the end of 2021.
In this report, we have analyzed the mobile network experience on the three national mobile operators — Mobily, STC and Zain — at the national level in the 90 days starting July 1, 2021 and ending on September 28, 2021. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric. We have also published a companion report — Saudi Arabia 5G Experience Report — which analyzes the experience of our 5G users when connected to 5G.