Mobile Network Experience Report Croatia October 2021

Croatia

Mobile Network Experience Report
October 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

A1 joins HT as a winner of both speed awards

In our first report on Mobile Network Experience in Croatia, HT scooped both the Download Speed Experience and Upload Speed Experience awards. This time, however, the previous winner had to share its glory with A1. Our users on both networks enjoyed average download speeds exceeding 50 Mbps — about 16.1 Mbps ahead of third-placed Telemach, which clocked in at 35.2 Mbps. A1 and HT are also in a statistical tie for the Upload Speed Experience award, with scores around at 12.7 Mbps, while Telemach came close behind, with a score of 11.8 Mbps.

A1 is now the sole winner of the Video Experience award

After sharing the Video Experience award in our first report, A1 successfully broke out of the statistical tie against HT and this time wins the award outright. A1 scored 73.1 points on a 100-point scale -— less than two points ahead of HT and Telemach, which tied for second place with identical scores of 71.2 points. All Croatian operators placed in the Very Good (65-75) category, which means users saw generally fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users and/or video providers/resolutions.

HT keeps hold of the 4G Availability and 4G Coverage Experience awards

HT successfully defends both its outright wins for our 4G Availability and 4G Coverage Experience awards. Our 4G users on HT’s network were connected to 4G or better services 87.9% of the time on average — 6.9 percentage points more than users connected on second placed A1’s network. HT also retained the 4G Coverage Experience award with a score of 9.1 points on a 10-point scale. Opensignal’s 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Three operators remain in a statistical tie for Voice App Experience

As in the previous report, A1, HT and Telemach found themselves in a statistical tie for the Voice App Experience award, as this time 1.3 points separated their scores. This means A1, HT and Telemach are all joint recipients of this award — making it the only recognition garnered by Telemach this time. Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services using apps such as WhatsApp, Skype and Facebook Messenger. Calculated on a scale of 0-100, it characterizes the exact relationship between technical measurements and perceived call quality.

A1 and HT jointly win the Games Experience award again

For the second consecutive time, A1 and HT are in a statistical tie for Opensignal’s Games Experience award, scoring around 71.5 points on a 100-point scale. Opensignal’s Games Experience analyzes how mobile network conditions — including latency, packet loss and jitter — impact real-time multiplayer gameplay over mobile operators’ networks. The games tested include some of the most popular real-time multiplayer mobile game genres, such as Fortnite, Pro Evolution Soccer and Arena of Valor.

Introduction

In our second report on the mobile network experience in Croatia we observed a fierce competition in our award table between A1 and HT. These operators jointly won three awards (Games Experience, Download Speed Experience, Upload Speed Experience), while also sharing the Voice App Experience award with Telemach . A1 increased its award count from three joint victories in our last report to one outright and four shared wins this time. It broke out of the statistical tie against HT for the Video Experience award and forced two statistical ties against the same operator in our speed categories.

With the changes in the Download Speed Experience and Upload Speed Experience awards, the number of HT’s outright wins decreased from four to two. The operator retained its two outright wins for 4G Availability and 4G Coverage Experience. However, with A1 solely claiming the Video Experience award, HT lost its distinction of being a winner (either sole or joint) in every category, which it achieved in our last report.

5G is set to transform the mobile experience in Croatia as we have seen in other countries but the 5G experience is strongest if there is new wireless spectrum available. In the last six months, one of the major highlights in the mobile market was the 5G multiband spectrum auction, which finished in August 2021. The tender raised a total of HRK 359 million ($56.1 million). A1, HT and Telemach each purchased 20 MHz in the 700 MHz band. In other bands, HT obtained larger blocks of spectrum than its competitors, securing a block of 120 MHz in the 3.5 GHz band, while A1 and Telemach acquired 100 MHz each. Also, HT bought 400 MHz in the mmWave 26 GHz band — a block twice as big as the ones purchased by A1, Telemach and an Italian fixed-wireless operator EOLO. Regional 3.5 GHz licenses went to EOLO, Eco Net, Terrakom, BeeIN, Digicom and Markoja.

Following the 5G spectrum tender, A1 launched 5G in August 2021, as the second operator in Croatia after HT. The operator launched in 20 regional centers and in the capital city of Zagreb — and plans to cover 90% of the Croatian population by 2027, in a co-operation with Ericsson. HT, the 5G pioneer in the Croatian market, claims to have covered two million Croatians with its network of 600 5G base stations.

Our results in this report are based on measurements collected across the three main mobile operators in Croatia – A1, HT and Telemach – over the period of 90 days between June 1, 2021 and August 29, 2021, to see how they fared. 5G measurements contributed to the overall scores.

Opensignal Awards Table

Mobile Experience Awards, Croatia
October 2021, Croatia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
October 2021, Croatia
Video Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
October 2021, Croatia
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
A1
73.1
HT
71.2
Telemach
71.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
A1
73.1
HT
71.2
Telemach
71.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
A1
70.8
HT
72.3
Telemach
62.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
A1
80.2
HT
80.0
Telemach
78.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
A1
51.6
HT
50.9
Telemach
35.2
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
A1
12.2
HT
13.2
Telemach
11.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
A1
81.0
HT
87.9
Telemach
77.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
A1
8.3
HT
9.1
Telemach
7.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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