5G Experience Report United Arab Emirates September 2021

United Arab Emirates

5G Experience Report
September 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

du wins the 5G Download Speed award

In our first report on 5G Experience in the United Arab Emirates, du wins our 5G Download Speed award, as our users on this network enjoyed the fastest average 5G download speeds of 325.3 Mbps. Etisalat places second with a score of 284.1 Mbps, which was 41.2 Mbps behind the victorious du.

du and Etisalat jointly win 5G Video Experience

du and Etisalat share the 5G Video Experience award as they have locked into a statistical draw. Both operators place in the Excellent category, having scored in excess of 75 points. 5G Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over operators’ 5G networks.

Etisalat wins both 5G Games and Voice App Experience

Our users on Etisalat had the best 5G Games Experience, as the operator scored 77.6 points, ahead of du which scored 63.8 points. Similarly, Etisalat also wins 5G Voice App Experience with a score of 81.4 points, followed by du at 77.5 points. Opensignal’s 5G Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s 5G network, while 5G Voice App Experience measures the quality of experience for over-the-top (OTT) voice services.

du takes home the 5G Availability award as its users spend the most time connected to 5G

du is the first operator to win the 5G Availability award in the United Arab Emirates — our users spent 17.3% of their time with an active 5G connection using du, and that was almost twice the amount of time our Etisalat users had an active 5G connection. In fact, Etisalat places second with a score of 9.5%. Opensignal’s 5G Availability shows the proportion of time Opensignal users with a 5G device and subscription had a 5G connection.

Etisalat claims the 5G Upload Speed award

Contrary to what we observed on 5G Download Speed, Etisalat wins the 5G Upload Speed award with the highest score of 28 Mbps. du, on the other hand, scored 21.9 Mbps in 5G Upload Speed — 6.1 Mbps slower than Etisalat. Upload speed is an important measure that has different benefits for users compared with download speed. For example, when users share photos or videos to social media sites or when they send documents by email they rely on the average upload speed.

Introduction

The United Arab Emirates (UAE) places among the global 5G leaders in multiple of our 5G categories. In our latest benchmark of the global 5G Experience we observed the UAE claim the fourth position in 5G Download Speed, as it was one of only four markets where our users experienced average 5G download speeds above 300 Mbps. The UAE also placed 8th in 5G Peak Download Speed, with a score of 703.7 Mbps, while placing 10th in 5G Upload Speed having scored 25.7 Mbps. Besides, the UAE also featured among the top 15 markets globally for 5G Video Experience, 5G Availability and 5G Reach.

In Opensignal’s first 5G Experience report on the United Arab Emirates, du and Etisalat both win multiple awards. Etisalat wins 5G Games Experience, 5G Voice App Experience and 5G Upload Speed, while du wins 5G Download Speed and 5G Availability, which means that du users were able to connect to 5G more frequently than those on its competitor’s network. The two operators share the win in 5G Video Experience and they both place in the Excellent (75 or above) category.

Etisalat and du started selling 5G-capable handsets between May and June 2019 and have continued rolling out their 5G networks since then. The Telecommunications Regulatory Authority (TRA) of the United Arab Emirates last year allocated 24-27GHz millimetre wave (mmWave) spectrum to Etisalat and du looking to make the UAE the first country in the Middle East with a live mmWave 5G network. However, du and rival Etisalat launched their existing 5G services on 3.5 GHz spectrum and this use of spectrum explains the greatly improved 5G experience compared with older 4G network technology.

In this report, we've analyzed the 5G experience of our users gathered in the 90 day period starting June 1, 2021, and ending August 29, 2021, to see how du and Etisalat measure up.

Opensignal Awards Table

5G Mobile Experience Awards, United Arab Emirates
September 2021, United Arab Emirates Report
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Availability
5G Upload Speed
Download Image
Mobile Experience Awards Winners
September 2021, United Arab Emirates
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Availability
5G Upload Speed
Mobile Experience Awards Draws
September 2021, United Arab Emirates
5G Video Experience
Download Image

Overview

Click on metric labels below for a quick preview
5G Video Experience
in 0-100 points
du
80.4
Etisalat
77.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

5G Video Experience

5G Video Experience
in 0-100 points
du
80.4
Etisalat
77.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Games Experience

5G Games Experience
in 0-100 points
du
63.8
Etisalat
77.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Voice App Experience

5G Voice App Experience
in 0-100 points
du
77.5
Etisalat
81.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Download Speed

5G Download Speed
in Mbps
du
325.3
Etisalat
284.1
0 82.5 165 247.5 330
The brackets represent confidence intervals.
Download Image

5G Availability

5G Availability
in %
du
17.3
Etisalat
9.5
0 5 10 15 20
The brackets represent confidence intervals.
Download Image

5G Upload Speed

5G Upload Speed
in Mbps
du
21.9
Etisalat
28.0
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

Subscribe to our newsletter and get our latest reports and analyses delivered right to your inbox every 2 weeks. We will not share your email address with third parties.

Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.

This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

Subscribe to our Newsletter

and receive Opensignal reports in your email

About our Newsletter