Mobile Network Experience Report Malaysia September 2021

Malaysia

Mobile Network Experience Report
September 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Samuel Fenwick Senior Analyst

Key findings

Maxis reclaims the Video Experience and Games Experience awards

Last year our Maxis users had the best experience when streaming video and playing multiplayer games over mobile connections in both our 2020 reports, but in our April 2021 report, it lost the Video Experience award to DiGi and had to share the glory for Games Experience with U Mobile. This time around, Maxis again wins both awards outright. In this report, Maxis commands a slender 0.5 point lead over DiGi for Video Experience, but fairs better on Games Experience with a lead of around 4.6 points over U Mobile and DiGi, which are statistically tied for second place.

Unifi wins the 4G Availability award outright

In our last report, Unifi statistically tied with Celcom, which up until that point had been the sole winner of the 4G Availability award since April 2019. The proportion of time that our Unifi users spent connected to 4G increased by an impressive 2.6 points to 92.2%. Meanwhile Celcom’s score was statistically unchanged compared to our previous report. In addition, Unifi is the only operator with a score of 90% or more and commands a lead of 2.7 percentage points over Celcom and Maxis, both statistically tied for second place. Maxis saw the second highest increase in 4G Availability, which rose by 1.7 percentage points to reach 89.5%. While Unifi is the victor in terms of 4G Availability, Celcom has held onto the 4G Coverage Experience award — which measures the proportion of locations where our users observed a 4G signal relative to all the locations they visited.

DiGi eases up on the throttle, winning Download Speed Experience again, but cedes ground to Maxis

Operators’ Download Speed Experience scores have changed little since our last report — by less than 1 Mbps — except second-placed Maxis. DiGi remains the outright winner of the Download Speed Experience award, as our users on its network continue to observe the fastest overall download speeds. However, the operator’s score fell by 0.9 Mbps, causing DiGi’s lead to drop from 1.4 Mbps to 0.5 Mbps. In addition, our U Mobile and Unifi users saw their speeds increase by 0.9 Mbps.

Maxis cuts into U Mobile’s lead on Upload Speed Experience

Our U Mobile users continued to observe the fastest overall upload speeds — thereby extending the operator’s winning streak to three reports in a row. However, ex-winner Maxis has heavily cut into U Mobile’s lead. In our last report, U Mobile commanded a 1.4 Mbps (24.1%) lead over second-placed DiGi, but now — due to a 1.5 Mbps increase in Maxis’ score — U Mobile’s lead has dropped to 0.8 Mbps (12.9%) and Maxis has taken DiGi’s spot.

U Mobile holds onto our Voice App Experience award

U Mobile once again wins our Voice App Experience outright. This means that Malaysian users on U Mobile’s network perceived the best experience while using over-the-top (OTT) voice apps over a mobile network. However, the Voice App Experience reported by our users in Malaysia has declined slightly across the board — between 08 points on Maxis and two points on U Mobile’s network. Celcom and DiGi’s scores dipped by 1.8 points, while a 1.6 points drop in Unifi’s score was enough to place it in the Poor category — down from Acceptable.

Introduction

As per the Jendela plan, Maxis, Celcom, DiGi and U Mobile have planned to gradually retire 3G usage by the end of 2021. While DiGi has started shutting down its 3G, Celcom claims to be on track for the 2021 deadline. Around that time Celcom believes it will be able to launch 5G services — these will rely on the Digital Nasional Berhad (DNB) — Malaysia’s national wholesale 5G network. Ericsson will handle the end-to-end development of the DNB at a total cost of MYR11 billion ($2.6 billion). Initially, the DNB 5G network will likely be available first in the national and administrative capitals of Kuala Lumpur and Putrajaya by the end of 2021, before expanding nationwide by 2023.

Malaysia’s decision to set up a single wholesale 5G network instead of allowing its operators to build their own ones recently prompted the GSMA to share a number of recommendations from a report that it commissioned from DT Economics. The report noted that single wholesale networks in some other markets have suffered from failed deployments, slow rollout, poor service quality and profitability challenges.

In August, the Malaysian Communications and Multimedia Commission (MCMC) revised its Mandatory Standards for Quality of Service (MSQoS) for wireless and fixed broadband, and public cellular networks. One of the biggest changes is the requirement for operators to provide their users with download speeds of at least 2.5 Mbps 90% of the time for connections made via both FDD (Frequency Division Duplex) and TDD (Time Division Duplex) technology. Reportedly, major telcos disagreed on these standards for mobile data services.

However, as can be seen in our report, there is much more to the mobile experience than just speeds alone — Opensignal’s experiential metrics (Video Experience, Games Experience and Voice App Experience) indicate our users’ quality of experience when streaming video, playing multiplayer mobile games and using voice apps on smartphones over mobile connections. While download speeds are important, these aspects of the mobile experience are also affected by other considerations including technical parameters such as jitter, latency and packet loss — together with the configuration of operators’ core networks and how these hook up to the content delivery networks such as YouTube.

In this report, we've analyzed our data gathered in the 90 days starting on June 1, 2021 and ending on August 29, 2021 to compare the mobile network experience of our users on Malaysia’s five national operators: Celcom, Maxis, DiGi, U Mobile and Unifi. We have delved deeper into 13 states and two federal territories, comparing the results of these five operators along with those of 4G-only network provider Yes.

Opensignal Awards Table

Mobile Experience Awards, Malaysia
September 2021, Malaysia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2021, Malaysia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Celcom
52.2
DiGi
57.5
Maxis
58.0
U Mobile
56.5
Unifi
55.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Maxis has retaken the Video Experience award, after losing it to DiGi in our previous report and commands a modest 0.5 point lead over DiGi. Our users still observed a Good (55-65) Video Experience on four out of five operators, with the exception being Celcom, which placed in the Fair (40-55) category instead.

A Good Video Experience rating indicates that users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times may have been slow and stalling may have occurred, especially at higher resolutions. A Fair Video Experience on the other hand means that our users did not have a good experience either when streaming higher resolution videos (very slow loading times and prolonged stalling) or with some video streaming providers. However, their experience on lower resolution videos from some providers might have been sufficient.

Opensignal’s Video Experience quantifies video streaming quality by measuring real-world video streams using dedicated video streaming tests to reflect users’ true experience over an operator’s mobile network. The calculation takes picture quality, video loading time and stall rate into account and combines these measurements using an ITU-based approach to reflect the perceived video experience as reported by real people.

Video Experience
in 0-100 points
Celcom
52.2
DiGi
57.5
Maxis
58.0
U Mobile
56.5
Unifi
55.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
54.3 (± 0.17) 62.6 (± 0.17) 61.5 (± 0.19) 60.2 (± 0.17) 57.9 (± 0.34)
3G Video Experience
36.5 (± 0.58) 36.8 (± 0.63) 34.6 (± 0.67) 33.9 (± 0.64) 32.8 (± 1.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
54 (± 0.17)
63 (± 0.17)
62 (± 0.19)
60 (± 0.17)
58 (± 0.34)
3G Video Experience in 0-100 points
37 (± 0.58)
37 (± 0.63)
35 (± 0.67)
34 (± 0.64)
33 (± 1.15)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Games Experience

In our last report, Maxis and U Mobile shared the Games Experience award, but this time around Maxis has managed to win the award outright. This marks a return to the operator’s previous form as Maxis was the sole winner of the award in both of our 2020 reports. This time Maxis commanded a lead of 4.4 and 4.8 points over U Mobile and DiGi, respectively, which are statistically tied for second place. That said, all five operators have seen their scores decline since our previous report — by 2.8-7.4 points (5.2-13%). Maxis owes its victory to its score being more resilient than the rest in percentage terms.

Opensignal's Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research, quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions.

Games Experience
in 0-100 points
Celcom
48.6
DiGi
49.6
Maxis
54.3
U Mobile
49.9
Unifi
47.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
53.3 (± 0.26) 58.8 (± 0.27) 61.7 (± 0.27) 55.7 (± 0.27) 49.5 (± 0.59)
3G Games Experience
34.6 (± 0.13) 34.4 (± 0.11) 33.4 (± 0.12) 34.7 (± 0.11) 37.4 (± 0.43)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
53 (± 0.26)
59 (± 0.27)
62 (± 0.27)
56 (± 0.27)
50 (± 0.59)
3G Games Experience in 0-100 points
35 (± 0.13)
34 (± 0.11)
33 (± 0.12)
35 (± 0.11)
37 (± 0.43)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Voice App Experience

U Mobile has successfully defended the Voice App Experience award, after breaking a statistical tie with Unifi to win it outright in our previous report. All national operators have seen their scores fall slightly — by 0.8-2 points — since last time. DiGi and Maxis are statistically tied for second-place, a change from our last report, when DiGi was the only operator to be directly behind U Mobile. U Mobile’s lead has fallen slightly — from one point last time around to 0.7-0.8 points.

Despite all operators scoring lower than last time, the only change in category terms is that Unifi has joined Celcom in the Poor (66-74) category. The other three operators have kept their Acceptable (74-80) ratings. An Acceptable Voice App Experience means that perceptible call quality impairments were experienced by some users. Short duration of clicking sounds or distortion could be heard, and/or the volume may not have been sufficiently loud. However, listeners were generally able to comprehend without repetition.

Voice App Experience
in 0-100 points
Celcom
71.3
DiGi
74.0
Maxis
74.1
U Mobile
74.8
Unifi
73.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
72.3 (± 0.11) 76.4 (± 0.10) 76.0 (± 0.09) 76.3 (± 0.11) 73.5 (± 0.20)
3G Voice App Experience
64.0 (± 0.31) 64.4 (± 0.31) 61.4 (± 0.35) 65.6 (± 0.35) 69.9 (± 0.61)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
72 (± 0.11)
76 (± 0.10)
76 (± 0.09)
76 (± 0.11)
74 (± 0.20)
3G Voice App Experience in 0-100 points
64 (± 0.31)
64 (± 0.31)
61 (± 0.35)
66 (± 0.35)
70 (± 0.61)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Download Speed Experience

DiGi remains the outright winner of the Download Speed Experience, for the second report in a row. Little has changed since our previous report, with the average download speeds seen by our Malaysian users changing by less than 1 Mbps across four national operators. That said, DiGi’s score fell by 0.9 Mbps, while second-placed Maxis’ remained unchanged, causing DiGi’s lead to drop from 1.4 Mbps to 0.5 Mbps. In addition, our U Mobile and Unifi users saw their speeds increase by 0.9 Mbps.

Download Speed Experience
in Mbps
Celcom
7.5
DiGi
12.4
Maxis
11.9
U Mobile
10.5
Unifi
10.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
8.1 (± 0.05) 14.6 (± 0.07) 13.3 (± 0.08) 11.7 (± 0.08) 10.6 (± 0.09)
3G Download Speed
2.9 (± 0.03) 3.5 (± 0.04) 3.1 (± 0.04) 2.7 (± 0.04) 2.7 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Download Speed in Mbps
8 (± 0.05)
15 (± 0.07)
13 (± 0.08)
12 (± 0.08)
11 (± 0.09)
3G Download Speed in Mbps
3 (± 0.03)
3 (± 0.04)
3 (± 0.04)
3 (± 0.04)
3 (± 0.05)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

When we split our users’ experience by mobile technology generation, the same story holds true. They observed the fastest average 4G and 3G speeds on DiGi’s network (14.6 Mbps and 3.5 Mbps, respectively) and the second fastest speeds for both technologies with Maxis.

Upload Speed Experience

U Mobile is once again the sole winner of the Upload Speed Experience award — and its winning streak now extends across three reports in a row. However, ex-winner Maxis has heavily cut into U Mobile’s lead. In our previous report, U Mobile commanded a 1.4 Mbps (24.1%) lead over second-placed DiGi, but now — due to a 1.5 Mbps increase in Maxis’ score — U Mobile’s lead has dropped to 0.8 Mbps (12.9%) and Maxis has taken DiGi’s spot.

Splitting our users’ experience by mobile technology generation, our 4G results largely mirror those seen for Upload Speed Experience, with our U Mobile users reporting the fastest average 4G upload speeds, followed by those on Maxis’ network.

Upload speeds are becoming increasingly important in mobile services, with changing usage patterns and consumption habits. Mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are moving away from content consumption to content creation, which gives operators with the fastest upload speeds a distinct advantage.

Upload Speed Experience
in Mbps
Celcom
4.1
DiGi
5.4
Maxis
6.3
U Mobile
7.1
Unifi
2.4
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
4.5 (± 0.03) 6.5 (± 0.04) 7.1 (± 0.05) 8.1 (± 0.04) 2.5 (± 0.03)
3G Upload Speed
1.1 (± 0.02) 0.9 (± 0.02) 1.0 (± 0.02) 1.0 (± 0.01) 1.6 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Upload Speed in Mbps
4 (± 0.03)
7 (± 0.04)
7 (± 0.05)
8 (± 0.04)
3 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.02)
1 (± 0.02)
1 (± 0.01)
2 (± 0.04)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

4G Availability

Unifi is the outright winner of the 4G Availability award, after statistically tying with Celcom in our last report for the top spot. Up until then Celcom had been the sole winner of the 4G Availability award since April 2019. Unifi’s victory is mostly due to the proportion of time that our users on its network spent connected to 4G increasing by an impressive 2.6 percentage points since our last report to 92.2%. Unifi was the only operator with a score of 90% or more and commanded a lead of 2.7 percentage points over Celcom and Maxis, which are tied for second place. Our Maxis users saw the second highest increase in their 4G Availability, with its score rising by 1.7 percentage points to hit 89.5%.

4G Availability
% of time
Celcom
89.5
DiGi
83.8
Maxis
89.5
U Mobile
87.1
Unifi
92.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Coverage Experience

Celcom is once again the winner of the 4G Coverage Experience award — taking its winning streak to four reports in a row — and remains the only Malaysian operator to hold the award. The operator has also hit the nine point mark (on a scale of 0-10) — which means that our users on its network observed a 4G signal on average in nine of 10 locations they visited. DiGi and Maxis remain statistically tied for second-place, this time with scores of 8.3 and 8.2 on a 10 point scale. Our Malaysia users across all networks saw their 4G Coverage Experience improve since the last report, except Unifi which did not see any change. While U Mobile users saw the greatest increase of 0.2 points, Celcom DiGi and Maxis’ score improved by 0.1 points.

Opensignal’s 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

4G Coverage Experience
in 0-10 points
Celcom
9.0
DiGi
8.3
Maxis
8.2
U Mobile
7.2
Unifi
6.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Regional Analysis

Our regional analysis assessed how the mobile network experience varies across 13 states and two federal territories of Malaysia. Our results highlight how Malaysia's six network operators, including Yes, stack up on our six primary measures of mobile network experience regionally.

Starting with Video Experience, Maxis has the strongest showing with outright wins in Kelantan, Melaka and Sabah, coupled with joint wins in eight more regions. While U Mobile had the second highest number of outright wins — coming first in Pahang and Perlis, it has only two joint wins to its name this time round. In contrast, DiGi came top only in Negeri Sembilan, but like Maxis tied for first place in eight regions. Interestingly, the only region in which our users reported having a Very Good (65-75) Video Experience was Putrajaya — but only on Maxis and DiGi’s networks. In the majority of the regions we analyzed, our DiGi, Maxis and U Mobile users had at least a Good (55-65) Video Experience. Regional operator Yes trailed behind its national counterparts as our users on its network observed a Fair (40-55) Video Experience in 14 regions and a Poor (under 40) one in Putrajaya.

Moving onto Games Experience, Maxis’ success at the national level is mirrored regionally. In our last report, the operator won outright in three regions — Kuala Lumpur, Negeri Sembilan and Selangor. In addition to successfully defending its awards in these regions, it has picked up three more outright wins — in Johor, Sabah and Sarawak. The operator also picked up eight joint wins. Celcom was the only other operator to secure an outright win — claiming the prize in Terengganu. Our users’ Games Experience placed in the highest observed category — Fair (65-75) in two regions: Kuala Lumpur and Putrajaya — on Celcom, DiGi and Maxis’ networks.

U Mobile — the winner of the national Voice App Experience award — racked up the most wins at the regional level for the experience of our users when using voice apps over mobile networks. It wins outright in Kedah, Pahang, Perlis and Terengganu; while also sharing the award with other operators in a further eight regions. Maxis was the only other operator to walk away with outright wins — coming first in Kuala Lumpur and Selangor — and it also tied with DiGi for first place in Putrajaya, and with DiGi, U Mobile and Unifi in Sarawak. However, DiGi racked up seven joint wins and was the operator to have the second highest number of regions where our users had an Acceptable (74-80) Voice App Experience — nine, after U Mobile’s 12.

DiGi still racks up the most number of regional wins for Download Speed Experience, but its haul has shrunk from that seen in our previous report. Last time, the operator won outright in 12 regions and also picked up two joint wins. Now, it is the sole winner in seven regions and a joint winner in a further five. Maxis continues to hold the award in Kuala Lumpur, has also picked up an outright win in Selangor, and doubled its collection of joint wins from two to four. U Mobile was the only other operator to win outright regionally, in Terengganu. Our users saw the fastest regional download speeds — 20.6 Mbps — on Maxis’ network in Kuala Lumpur.

U Mobile still reigns supreme at the regional level in terms of Upload Speed Experience, by virtue of its 12 outright wins (the same number that we saw in our last report), but it now only ties for first place in one region — Putrajaya — down from the two joint wins that it had last time. Maxis was the only other operator to win any awards outright for this measure of the mobile experience, winning in Kuala Lumpur with the highest observed score at the regional level — 10.9 Mbps — and in Selangor.

Yes, largely by virtue of being Malaysia’s sole 4G-only operator, came top for 4G Availability in 13 out of 15 regions. However, Unifi tied for first place with Yes in Sarawak, while Celcom, Maxis and Unifi shared the victory in Putrajaya. Yes users spent 90% or more of their time connected to 4G, in 14 regions while Celcom and Unifi users did the same in eight and seven regions, respectively.

Select any region or city below to display individual breakdown

Johor

Video Experience
in Johor
in 0-100 points
Celcom
52.4
DiGi
57.7
Maxis
57.6
U Mobile
56.9
Yes
45.0
Unifi
56.5
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Games Experience
in Johor
in 0-100 points
Celcom
48.2
DiGi
50.7
Maxis
52.6
U Mobile
50.4
Yes
42.9
Unifi
50.0
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Voice App Experience
in Johor
in 0-100 points
Celcom
71.6
DiGi
74.5
Maxis
73.4
U Mobile
75.2
Yes
70.7
Unifi
74.7
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Download Speed Experience
in Johor
in Mbps
Celcom
7.3
DiGi
12.4
Maxis
11.2
U Mobile
9.7
Yes
8.3
Unifi
10.5
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Upload Speed Experience
in Johor
in Mbps
Celcom
3.9
DiGi
5.0
Maxis
5.5
U Mobile
7.6
Yes
2.0
Unifi
2.7
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4G Availability
in Johor
% of time
Celcom
90.3
DiGi
80.5
Maxis
87.0
U Mobile
87.9
Yes
98.3
Unifi
91.6
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Kedah

Video Experience
in Kedah
in 0-100 points
Celcom
48.1
DiGi
52.9
Maxis
54.6
U Mobile
55.3
Yes
41.7
Unifi
50.9
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Games Experience
in Kedah
in 0-100 points
Celcom
43.4
DiGi
44.8
Maxis
47.7
U Mobile
48.3
Yes
39.4
Unifi
43.3
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Voice App Experience
in Kedah
in 0-100 points
Celcom
69.6
DiGi
72.5
Maxis
71.7
U Mobile
74.7
Yes
68.2
Unifi
70.9
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Download Speed Experience
in Kedah
in Mbps
Celcom
5.6
DiGi
10.3
Maxis
9.0
U Mobile
8.9
Yes
7.0
Unifi
8.1
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Upload Speed Experience
in Kedah
in Mbps
Celcom
3.5
DiGi
4.1
Maxis
5.0
U Mobile
6.6
Yes
1.7
Unifi
1.8
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4G Availability
in Kedah
% of time
Celcom
89.8
DiGi
80.4
Maxis
87.0
U Mobile
85.6
Yes
98.4
Unifi
87.6
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Kelantan

Video Experience
in Kelantan
in 0-100 points
Celcom
45.9
DiGi
51.4
Maxis
53.2
U Mobile
50.5
Yes
40.2
Unifi
49.7
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Games Experience
in Kelantan
in 0-100 points
Celcom
43.3
DiGi
40.2
Maxis
43.3
U Mobile
41.8
Yes
38.1
Unifi
43.5
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Voice App Experience
in Kelantan
in 0-100 points
Celcom
68.8
DiGi
69.8
Maxis
70.4
U Mobile
72.0
Yes
66.5
Unifi
70.9
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Download Speed Experience
in Kelantan
in Mbps
Celcom
5.1
DiGi
9.6
Maxis
8.4
U Mobile
8.3
Yes
5.5
Unifi
7.3
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Upload Speed Experience
in Kelantan
in Mbps
Celcom
2.8
DiGi
3.3
Maxis
4.3
U Mobile
5.4
Yes
1.5
Unifi
1.9
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4G Availability
in Kelantan
% of time
Celcom
85.2
DiGi
73.5
Maxis
83.5
U Mobile
81.1
Yes
98.0
Unifi
87.1
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Kuala Lumpur

Video Experience
in Kuala Lumpur
in 0-100 points
Celcom
62.1
DiGi
64.0
Maxis
64.5
U Mobile
58.6
Yes
48.2
Unifi
62.4
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Games Experience
in Kuala Lumpur
in 0-100 points
Celcom
66.2
DiGi
65.4
Maxis
71.9
U Mobile
58.9
Yes
50.1
Unifi
58.5
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Voice App Experience
in Kuala Lumpur
in 0-100 points
Celcom
76.3
DiGi
77.9
Maxis
79.8
U Mobile
76.7
Yes
73.0
Unifi
76.4
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Download Speed Experience
in Kuala Lumpur
in Mbps
Celcom
15.2
DiGi
15.0
Maxis
20.6
U Mobile
11.4
Yes
9.1
Unifi
12.2
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Upload Speed Experience
in Kuala Lumpur
in Mbps
Celcom
7.8
DiGi
8.5
Maxis
10.9
U Mobile
8.7
Yes
2.3
Unifi
3.0
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4G Availability
in Kuala Lumpur
% of time
Celcom
94.7
DiGi
91.1
Maxis
95.7
U Mobile
90.3
Yes
97.9
Unifi
95.0
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Melaka

Video Experience
in Melaka
in 0-100 points
Celcom
55.4
DiGi
58.7
Maxis
60.3
U Mobile
56.8
Yes
45.1
Unifi
57.4
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Games Experience
in Melaka
in 0-100 points
Celcom
53.6
DiGi
54.7
Maxis
56.9
U Mobile
52.6
Yes
42.0
Unifi
47.0
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Voice App Experience
in Melaka
in 0-100 points
Celcom
73.1
DiGi
75.7
Maxis
74.1
U Mobile
75.8
Yes
71.2
Unifi
73.4
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Download Speed Experience
in Melaka
in Mbps
Celcom
8.3
DiGi
12.6
Maxis
12.6
U Mobile
9.6
Yes
8.0
Unifi
11.1
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Upload Speed Experience
in Melaka
in Mbps
Celcom
4.0
DiGi
5.5
Maxis
5.7
U Mobile
7.4
Yes
1.9
Unifi
2.5
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4G Availability
in Melaka
% of time
Celcom
92.9
DiGi
85.9
Maxis
89.8
U Mobile
87.8
Yes
98.6
Unifi
93.3
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Negeri Sembilan

Video Experience
in Negeri Sembilan
in 0-100 points
Celcom
53.3
DiGi
59.7
Maxis
58.2
U Mobile
55.1
Yes
46.1
Unifi
55.8
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Games Experience
in Negeri Sembilan
in 0-100 points
Celcom
48.4
DiGi
52.3
Maxis
55.4
U Mobile
49.8
Yes
44.1
Unifi
48.3
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Voice App Experience
in Negeri Sembilan
in 0-100 points
Celcom
71.8
DiGi
74.8
Maxis
74.0
U Mobile
74.9
Yes
71.7
Unifi
73.7
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Download Speed Experience
in Negeri Sembilan
in Mbps
Celcom
7.9
DiGi
14.3
Maxis
10.8
U Mobile
11.6
Yes
8.0
Unifi
9.8
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Upload Speed Experience
in Negeri Sembilan
in Mbps
Celcom
4.2
DiGi
5.4
Maxis
5.1
U Mobile
6.6
Yes
1.9
Unifi
2.7
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4G Availability
in Negeri Sembilan
% of time
Celcom
87.8
DiGi
81.9
Maxis
88.7
U Mobile
85.5
Yes
99.1
Unifi
89.1
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Pahang

Video Experience
in Pahang
in 0-100 points
Celcom
51.5
DiGi
57.6
Maxis
56.9
U Mobile
59.4
Yes
49.7
Unifi
53.4
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Games Experience
in Pahang
in 0-100 points
Celcom
52.8
DiGi
50.8
Maxis
53.4
U Mobile
53.2
Yes
44.5
Unifi
48.5
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Voice App Experience
in Pahang
in 0-100 points
Celcom
72.6
DiGi
74.7
Maxis
73.7
U Mobile
76.2
Yes
72.6
Unifi
73.2
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Download Speed Experience
in Pahang
in Mbps
Celcom
7.0
DiGi
14.2
Maxis
11.2
U Mobile
13.7
Yes
9.0
Unifi
9.0
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Upload Speed Experience
in Pahang
in Mbps
Celcom
3.9
DiGi
5.2
Maxis
5.4
U Mobile
7.0
Yes
2.1
Unifi
2.2
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4G Availability
in Pahang
% of time
Celcom
88.8
DiGi
77.9
Maxis
85.7
U Mobile
82.8
Yes
97.7
Unifi
88.7
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Perak

Video Experience
in Perak
in 0-100 points
Celcom
52.2
DiGi
57.8
Maxis
57.9
U Mobile
55.7
Yes
48.4
Unifi
54.6
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Games Experience
in Perak
in 0-100 points
Celcom
49.3
DiGi
51.7
Maxis
53.0
U Mobile
50.5
Yes
40.5
Unifi
48.7
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Voice App Experience
in Perak
in 0-100 points
Celcom
71.5
DiGi
74.5
Maxis
73.4
U Mobile
74.8
Yes
70.1
Unifi
73.0
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Download Speed Experience
in Perak
in Mbps
Celcom
6.8
DiGi
13.2
Maxis
11.2
U Mobile
10.5
Yes
8.2
Unifi
10.0
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Upload Speed Experience
in Perak
in Mbps
Celcom
3.7
DiGi
5.4
Maxis
5.5
U Mobile
6.5
Yes
1.9
Unifi
2.2
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4G Availability
in Perak
% of time
Celcom
90.5
DiGi
83.2
Maxis
88.0
U Mobile
86.0
Yes
98.4
Unifi
88.2
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Perlis

Video Experience
in Perlis
in 0-100 points
Celcom
53.2
DiGi
55.4
Maxis
54.4
U Mobile
59.6
Yes
50.4
Unifi
54.3
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Games Experience
in Perlis
in 0-100 points
Celcom
50.7
DiGi
47.6
Maxis
49.0
U Mobile
52.2
Yes
39.4
Unifi
44.9
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Voice App Experience
in Perlis
in 0-100 points
Celcom
71.8
DiGi
73.5
Maxis
72.1
U Mobile
75.5
Yes
69.9
Unifi
71.4
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Download Speed Experience
in Perlis
in Mbps
Celcom
7.7
DiGi
10.2
Maxis
9.7
U Mobile
10.5
Yes
8.9
Unifi
7.9
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Upload Speed Experience
in Perlis
in Mbps
Celcom
4.3
DiGi
3.9
Maxis
5.0
U Mobile
7.0
Yes
1.9
Unifi
2.1
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4G Availability
in Perlis
% of time
Celcom
92.7
DiGi
78.6
Maxis
88.1
U Mobile
89.3
Yes
99.7
Unifi
87.3
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Pulau Pinang

Video Experience
in Pulau Pinang
in 0-100 points
Celcom
56.2
DiGi
59.5
Maxis
59.5
U Mobile
58.3
Yes
44.3
Unifi
58.4
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Games Experience
in Pulau Pinang
in 0-100 points
Celcom
52.4
DiGi
55.5
Maxis
56.4
U Mobile
52.0
Yes
41.3
Unifi
46.8
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Voice App Experience
in Pulau Pinang
in 0-100 points
Celcom
72.9
DiGi
75.7
Maxis
74.4
U Mobile
75.6
Yes
69.8
Unifi
73.5
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Download Speed Experience
in Pulau Pinang
in Mbps
Celcom
9.0
DiGi
13.0
Maxis
11.3
U Mobile
10.7
Yes
7.6
Unifi
10.5
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Upload Speed Experience
in Pulau Pinang
in Mbps
Celcom
5.0
DiGi
6.0
Maxis
6.8
U Mobile
7.9
Yes
1.9
Unifi
2.7
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4G Availability
in Pulau Pinang
% of time
Celcom
93.3
DiGi
88.4
Maxis
92.9
U Mobile
89.5
Yes
97.3
Unifi
92.4
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Putrajaya

Video Experience
in Putrajaya
in 0-100 points
Celcom
64.0
DiGi
66.9
Maxis
65.4
U Mobile
61.5
Unifi
60.6
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Games Experience
in Putrajaya
in 0-100 points
Celcom
70.7
DiGi
68.8
Maxis
68.0
U Mobile
62.1
Unifi
59.4
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Voice App Experience
in Putrajaya
in 0-100 points
Celcom
77.0
DiGi
79.6
Maxis
77.8
U Mobile
77.4
Unifi
77.2
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Download Speed Experience
in Putrajaya
in Mbps
Celcom
16.9
DiGi
18.6
Maxis
16.6
U Mobile
13.9
Unifi
13.8
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Upload Speed Experience
in Putrajaya
in Mbps
Celcom
9.2
DiGi
8.7
Maxis
8.5
U Mobile
8.4
Unifi
3.3
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4G Availability
in Putrajaya
% of time
Celcom
95.4
DiGi
91.5
Maxis
93.3
U Mobile
88.6
Unifi
92.7
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Sabah

Video Experience
in Sabah
in 0-100 points
Celcom
44.1
DiGi
51.8
Maxis
53.0
U Mobile
51.5
Yes
42.4
Unifi
49.9
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Games Experience
in Sabah
in 0-100 points
Celcom
39.4
DiGi
40.7
Maxis
42.1
U Mobile
40.4
Yes
37.7
Unifi
39.4
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Voice App Experience
in Sabah
in 0-100 points
Celcom
67.5
DiGi
71.1
Maxis
69.7
U Mobile
72.0
Yes
68.4
Unifi
68.5
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Download Speed Experience
in Sabah
in Mbps
Celcom
5.4
DiGi
9.9
Maxis
10.3
U Mobile
7.7
Yes
6.2
Unifi
7.8
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Upload Speed Experience
in Sabah
in Mbps
Celcom
2.9
DiGi
4.9
Maxis
5.3
U Mobile
6.2
Yes
1.6
Unifi
1.8
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4G Availability
in Sabah
% of time
Celcom
79.7
DiGi
82.0
Maxis
82.1
U Mobile
77.8
Yes
95.8
Unifi
88.7
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Sarawak

Video Experience
in Sarawak
in 0-100 points
Celcom
45.6
DiGi
56.7
Maxis
56.2
U Mobile
51.2
Yes
43.1
Unifi
54.1
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Games Experience
in Sarawak
in 0-100 points
Celcom
39.5
DiGi
43.8
Maxis
45.5
U Mobile
40.8
Yes
39.9
Unifi
43.6
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Voice App Experience
in Sarawak
in 0-100 points
Celcom
68.1
DiGi
72.9
Maxis
72.1
U Mobile
73.1
Yes
70.2
Unifi
71.6
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Download Speed Experience
in Sarawak
in Mbps
Celcom
5.5
DiGi
13.6
Maxis
12.4
U Mobile
8.1
Yes
7.5
Unifi
10.0
Download Image
Upload Speed Experience
in Sarawak
in Mbps
Celcom
3.3
DiGi
5.5
Maxis
5.8
U Mobile
6.3
Yes
2.0
Unifi
2.1
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4G Availability
in Sarawak
% of time
Celcom
81.2
DiGi
81.3
Maxis
83.3
U Mobile
78.6
Yes
93.2
Unifi
89.0
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Selangor

Video Experience
in Selangor
in 0-100 points
Celcom
57.0
DiGi
60.4
Maxis
60.2
U Mobile
57.3
Yes
43.4
Unifi
57.8
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Games Experience
in Selangor
in 0-100 points
Celcom
57.7
DiGi
57.2
Maxis
63.5
U Mobile
52.6
Yes
44.6
Unifi
51.9
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Voice App Experience
in Selangor
in 0-100 points
Celcom
73.6
DiGi
75.7
Maxis
77.4
U Mobile
75.1
Yes
69.5
Unifi
74.7
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Download Speed Experience
in Selangor
in Mbps
Celcom
10.5
DiGi
13.5
Maxis
14.4
U Mobile
11.4
Yes
6.8
Unifi
10.7
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Upload Speed Experience
in Selangor
in Mbps
Celcom
5.2
DiGi
6.5
Maxis
8.0
U Mobile
7.4
Yes
1.9
Unifi
2.7
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4G Availability
in Selangor
% of time
Celcom
92.9
DiGi
88.7
Maxis
93.9
U Mobile
89.0
Yes
98.4
Unifi
95.1
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Terengganu

Video Experience
in Terengganu
in 0-100 points
Celcom
49.7
DiGi
56.3
Maxis
54.5
U Mobile
57.2
Yes
45.2
Unifi
54.3
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Games Experience
in Terengganu
in 0-100 points
Celcom
53.0
DiGi
48.0
Maxis
49.5
U Mobile
48.9
Yes
41.3
Unifi
49.7
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Voice App Experience
in Terengganu
in 0-100 points
Celcom
72.0
DiGi
73.7
Maxis
72.6
U Mobile
75.1
Yes
69.8
Unifi
73.1
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Download Speed Experience
in Terengganu
in Mbps
Celcom
6.5
DiGi
11.7
Maxis
10.1
U Mobile
13.1
Yes
7.6
Unifi
9.6
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Upload Speed Experience
in Terengganu
in Mbps
Celcom
3.9
DiGi
4.6
Maxis
5.1
U Mobile
6.8
Yes
1.9
Unifi
2.2
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4G Availability
in Terengganu
% of time
Celcom
89.6
DiGi
80.2
Maxis
85.5
U Mobile
83.6
Yes
99.1
Unifi
91.3
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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