Mobile Network Experience Report India September 2021

India

Mobile Network Experience Report
September 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Jio is the new winner of the Video Experience award

Jio, which placed third in our last report, came top in Video Experience, with an impressive 6.8 points improvement reported by our users on its network and slight declines reported by our Airtel and Vi users of 1.2 points and 1.8 points respectively. As a result, Jio not only edges into the lead in a very close run race, with less than two points separating the scores of three national operators on this measure but also upgrades its Video Experience rating from Fair (40-55) to Good (55-65). Meanwhile, Airtel and Vi's scores continue to place in the Good category. This means our Indian smartphone users on three out of four national networks enjoyed a Good Video Experience.

Vi keeps holds both our speed awards — but Airtel and Jio are very close

Vi users reported the fastest Download Speed Experience and Upload Speed Experience of 12.8 Mbps and 4.3 Mbps, respectively. But our users on Airtel and Jio see the greatest improvements on both the speed measures, allowing both operators to reduce the gap between them and Vi, since our last report. As a result, Vi's lead over second-placed Airtel dropped from 1.4 Mbps to 0.4 Mbps in Download Speed Experience and from 0.9 Mbps to 0.5 Mbps on Upload Speed Experience. Jio's scores have improved dramatically. Our Jio users saw their average download speeds rise by 5 Mbps (70.2%) to 12.1 Mbps and saw average upload speeds increase by 0.8 Mbps (31.6%) to 3.3 Mbps. With these scores, Jio remains third-placed on both the measures, just, but has narrowed the gap to 0.7 Mbps or 1 Mbps of the winner in each speed category.

Airtel users enjoy the best multiplayer gaming and voice app communications experience in India

Airtel once again wins the Games Experience and Voice App Experience awards, this time with scores of 57.2 points and 76.8 points, respectively, on a 100 point scale. This means that our users on Airtel's network perceived the best experience while playing multiplayer mobile games and using over-the-top (OTT) voice apps when connected to a mobile network in India. While Airtel's scores for both these experiential measures dipped slightly by 1.0-1.3 points, Jio's scores improved by 6.6 points on Games Experience and 1.1 points on Voice App Experience to narrow the gap.

Once again, Jio wins the 4G Availability and 4G Coverage Experience awards outright

Jio continues to lead in both of our measures of 4G access by winning the 4G Availability award with a score of 99.3% and the 4G Coverage Experience award with a score of 9.4 points (out of 10) — improvements of 0.2 percentage points and 0.1 points, respectively, since our last report. Our 4G Availability metric shows the proportion of time that users with a 4G device and subscription had a 4G connection. Meanwhile, 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Introduction

The Indian mobile landscape continues to grow increasingly competitive as operators are trying to offer the best experience to their users. In our last report, Airtel won three out of seven award categories. However, in our latest look at India, we see Jio’s experience improves significantly and pull ahead in the number of Opensignal awards it wins. Jio wins three awards outright — it holds on to our awards for 4G Availability and 4G Coverage Experience, and also takes the Video Experience award from Airtel with a winning margin of 0.9 points. This change resulted from a 6.8 point improvement reported by our Jio users compared to a 1.2 point decline reported by Airtel users.

India's three largest mobile operators — Airtel, Jio and Vi — found themselves in a closely run race on five award categories. Only 0.4-2.5 points separate all three operators' scores on three experiential measures (Video Experience, Games Experience and Voice App Experience) and just 0.3-0.7 Mbps separate their scores in both the speed measures (Download Speed Experience and Upload Speed Experience).

This boost in Jio's mobile network experience scores is likely because the operator has started using additional spectrum in the 800 MHz (3GPP bands 5), 1800 MHz and 2300 MHz bands, which it won in the auction earlier this year, to boost capacity on existing 4G networks. Last month, Jio also bought more spectrum in the 800 MHz band from Bharti Airtel in three circles.

Airtel has also started using the newly acquired spectrum, which is likely a reason our Airtel users have reported improvements on speed measures. On the other hand, Vi has been losing customers which may have reduced pressure on its network.. Airtel and Vi won two awards each. Our Indian users observed the best Games Experience and Voice App Experience when connected to Airtel's nework and the fastest average download and upload speeds on Vi's network.

Among other developments in the market, the Indian government recently announced that 5G spectrum auctions are likely to be conducted early next year and has handed out spectrum to the telcos to conduct 5Gi trials. India 5Gi is an indigenously developed sub-standard of 5G , which has been recently approved by the ITU. However, Indian telecom operators have raised concerns regarding interoperability and the high cost of network deployment where 5Gi deployment is concerned. Reportedly, Airtel and Vi are trialing 5G non-standalone access (NSA), while Jio is testing 5G standalone access (SA).

For this report, we've gathered data across the 90 day period starting on June 1, 2021 and ending on August 29, 2021 to see how the four national operators — Airtel, BSNL, Jio and Vi — stack up, both at a national level and circle level; covering all 22 telecom circles in the country.

Opensignal Awards Table

Mobile Experience Awards, India
September 2021, India Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2021, India
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Airtel
59.2
BSNL
37.4
Jio
60.1
Vi
58.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Our users on Jio saw their Video Experience improve by 6.8 points to 60.1 points (on a scale of 0-100), while those on Airtel saw their scores decline by 1.2 points. As a result, Jio places in the Good category (55-65) alongside Airtel and wins the Video Experience award with a lead of 0.9 points. On the other hand, BSNL users also saw their Video Experience decline by 1.2 points, and those on Vi reported a greater decline of 1.8 points. While Vi is the third operator in the Good category, BSNL remains the only one in the Poor category.

Video Experience
in 0-100 points
Airtel
59.2
BSNL
37.4
Jio
60.1
Vi
58.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
59.2 (± 0.04) 42.4 (± 0.70) 60.1 (± 0.04) 59.8 (± 0.07)
3G Video Experience
45.3 (± 1.71) 35.5 (± 0.42) 40.2 (± 0.43)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
59 (± 0.04)
42 (± 0.70)
60 (± 0.04)
60 (± 0.07)
3G Video Experience in 0-100 points
45 (± 1.71)
36 (± 0.42)
40 (± 0.43)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Opensignal's Video Experience directly assesses video streams from end-user devices and uses an International Telecommunication Union (ITU)-based approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world's largest video content providers.

A Good rating indicates that users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times may have been slow, and stalling may have occurred, especially at higher resolutions. As we descend to lower ratings, loading times lengthen, and users encounter more stops and stutters in video streams, most notably at higher resolutions. A Poor Video Experience indicates prolonged loading times, and that frequent stalling was common.

Games Experience

Airtel remains the outright winner of Opensignal's Games Experience award this time with a score of 57.2 points (on a 100-point scale), while Vi and Jio are close behind with scores of 56.5 and 54.7, respectively. BSNL continued to lag with a significantly lower score of 37.1 points. However, our Airtel and Vi users reported declines of 1.3-1.6 points, and those on Jio and BSNL reported improvements of 6.6 and 0.3 points, respectively. These changes mean Airtel users continue to enjoy a better Games Experience and the operator’s lead over second-placed Vi has expanded slightly from 0.5 to 0.7 points. However, Airtel’s lead over Jio has contracted from 10.4 to 2.5 points.

Games Experience
in 0-100 points
Airtel
57.2
BSNL
37.1
Jio
54.7
Vi
56.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
57.2 (± 0.05) 42.3 (± 0.31) 54.7 (± 0.05) 59.2 (± 0.07)
3G Games Experience
35.9 (± 0.27) 36.1 (± 0.10) 35.6 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
57 (± 0.05)
42 (± 0.31)
55 (± 0.05)
59 (± 0.07)
3G Games Experience in 0-100 points
36 (± 0.27)
36 (± 0.07)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Opensignal's Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research, quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience

Airtel remains the outright winner of our Voice App Experience award, this time with a score of 78.6 points (out of 100). However, the operator's lead over second-placed Vi (which scored 76.2 points) has decreased slightly on this measure since our last report — from one point to 0.6 points. This is due to a one-point dip reported by our Airtel users and 0.6 point decline reported by our Vi users. Meanwhile, Jio's score improved by 1.1 points to 75.8 points, and it, Airtel and Vi have remained in the Acceptable category (74-80).

Voice App Experience
in 0-100 points
Airtel
76.8
BSNL
69.4
Jio
75.8
Vi
76.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
76.8 (± 0.02) 71.8 (± 0.20) 75.8 (± 0.02) 76.9 (± 0.03)
3G Voice App Experience
68.3 (± 0.60) 68.5 (± 0.22) 67.4 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
77 (± 0.02)
72 (± 0.20)
76 (± 0.02)
77 (± 0.03)
3G Voice App Experience in 0-100 points
68 (± 0.60)
69 (± 0.22)
67 (± 0.17)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — for example, mobile voice apps such as WhatsApp, Skype or Facebook Messenger — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a 100 point scale.

Download Speed Experience

Our Indian users have once again observed the highest average download speeds on Vi's network, with a Download Speed Experience of 12.8 Mbps. While our Vi users saw their average download speeds increase by 0.9 Mbps since our last report, their counterparts on Airtel and Jio were the only ones who saw greater improvements in Download Speed Experience.

Our Airtel users saw their average speeds grow by 1.9 Mbps to 12.4 Mbps and our Jio users experienced a boost of 5 Mbps with speeds averaging 12.1 Mbps. As a result, Vi's lead over Airtel had shrunk from 1.4 Mbps to 0.4 Mbps, while that over Jio has declined by a significant 4.1 Mbps to 0.7 Mbps. If this continues, Vi could soon be challenged by one of two close rival operators. However, BSNL continues to lag way behind, with users reporting significantly lower download speeds (3.4 Mbps), on average, compared to other national operators.

Download Speed Experience
in Mbps
Airtel
12.4
BSNL
3.4
Jio
12.1
Vi
12.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
12.4 (± 0.02) 4.2 (± 0.06) 12.1 (± 0.02) 13.4 (± 0.03)
3G Download Speed
5.0 (± 0.19) 3.1 (± 0.03) 4.0 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Download Speed in Mbps
12 (± 0.02)
4 (± 0.06)
12 (± 0.02)
13 (± 0.03)
3G Download Speed in Mbps
5 (± 0.19)
3 (± 0.03)
4 (± 0.03)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

When we look at Download Speed Experience by technology, the 4G Download Speed results mirrored our overall scores; our Vi users saw the highest average download speeds of 13.4 Mbps, while Airtel and Jio follow behind with scores of 12.4 Mbps and 12.1 Mbps, respectively.

Upload Speed Experience

We saw tight competition in Upload Speed Experience as well, with only 0.5-1.0 Mbps separating the big three operators — Airtel, Jio and Vi. While Vi held on to our Upload Speed Experience award with a score of 4.3 Mbps, its lead fell by 0.4 Mbps to 0.5 Mbps, Airtel and Jio followed closely behind with scores of 3.8 Mbps and 3.2 Mbps, respectively. Since our last report, our Airtel and Jio users reported improvements in their average upload speeds — 0.3 Mbps and 0.8 Mbps, respectively — unlike Vi users, who saw their average speeds decline by 0.2 Mbps.

Upload Speed Experience
in Mbps
Airtel
3.8
BSNL
1.2
Jio
3.3
Vi
4.3
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
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Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
3.8 (± 0.01) 1.8 (± 0.03) 3.3 (± 0.01) 4.5 (± 0.01)
3G Upload Speed
1.5 (± 0.09) 1.0 (± 0.01) 1.2 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Upload Speed in Mbps
4 (± 0.01)
2 (± 0.03)
3 (± 0.01)
5 (± 0.01)
3G Upload Speed in Mbps
1 (± 0.09)
1 (± 0.01)
1 (± 0.01)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Usually, download speeds receive more attention, but upload speeds are also becoming an increasing aspect of users' mobile network experience, with changing usage patterns and consumption habits. For example, mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — which gives operators with the fastest upload speeds a distinct advantage.

4G Availability

India's 4G-only operator Jio once again claims our 4G Availability award. The average proportion of time that our Jio users spent connected to 4G has increased by a small amount — 0.2 percentage points — since our last report to reach an impressive score of 99.3%. Meanwhile, Airtel and Vi's 4G Availability scores have both grown by 0.4 percentage points to 97.8% and 89.6%, respectively. Finally, BSNL's 4G Availability score improved by 0.7 percentage points to 61.8%.

4G Availability
% of time
Airtel
97.8
BSNL
61.8
Jio
99.3
Vi
89.6
0 25 50 75 100
The brackets represent confidence intervals.
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4G Coverage Experience

Jio also remains top on 4G Coverage Experience. The operator's score increased slightly by 0.1 points to 9.4 points and now leads over second-placed Airtel by 1.6 points — down from 1.8 seen in the previous report due to a greater increase of 0.2 points to 7.8 points reported by our Airtel users. Meanwhile, Vi and BSNL's scores increased by 0.1 points, with scores of 6.2 and 2.6 points respectively.

4G Coverage Experience
in 0-10 points
Airtel
7.8
BSNL
2.6
Jio
9.4
Vi
6.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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While Opensignal's 4G Availability measures the proportion of time users spent connected to 4G, our 4G Coverage Experience metric measures how mobile subscribers experience 4G coverage on an operator's network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Regional Analysis

Our regional analysis delves deeper to assess how mobile network experience varies across the 22 telecom circles of India. Our results highlight how our users' experience on India's four national networks – Airtel, BSNL, Jio and Vi – compare, depending on the circles they are located in and the type of service offered by operators in those circles.

In our analysis of regional Video Experience, the national winner of Video Experience, Jio, achieves outright wins in 11 circles and jointly wins in a further three circles — alongside Airtel in Gujarat and Jammu and Kashmir, and alongside Vi in Kolkata (metro circle). It was noteworthy that across all regions, our Jio users in Haryana were the only ones to enjoy a Very Good (65-75) Video Experience — one rating higher compared to the national Video Experience of Jio users. The remaining regional awards for this measure were spread between Airtel and Vi. While Airtel wins in Bihar, Maharashtra, and Uttar Pradesh (West), Vi solely tops in Assam, Madhya Pradesh, Mumbai (metro circle) and West Bengal.

Airtel's national dominance on Games Experience is reflected in our regional results; the operator wins in 10 circles outright and collects joint wins in a further three circles with Vi: Karnataka, North-East and Orissa. Vi also wins in six regions outright, while Jio wins in the remaining three circles, including Delhi (metro circle), Haryana, and Punjab.

In regional Voice App Experience — the experience of our users when using voice apps over mobile networks — the national winner Airtel collects the most outright wins at the regional level. It wins outright in 12 circles: Bihar, Gujarat, Himachal Pradesh, Jammu and Kashmir, Kerela, Karnataka, Madhya Pradesh, Maharashtra, Punjab, Rajasthan and Uttar Pradesh (both East and West). The operator also shares joint wins with other operators in a further two circles.

Vi still takes home the lion’s share of regional wins for Download Speed Experience, but its share of outright wins has dropped since the previous Opensignal report. The operator wins in 10 circles outright for regional Download Speed Experience compared to 13 circles last time around. Meanwhile, Jio collects six outright wins, and Airtel is the sole winner in five circles, including Uttar Pradesh (West), where Airtel users enjoyed the fastest regional download speeds of 16.5 Mbps. And in Upload Speed Experience, Vi users saw the fastest average speeds in 15 circles, while their peers on Airtel and Jio saw the same in four and three circles, respectively.

Turning to 4G Availability, Jio tops in all 22 circles, largely because Jio offers 4G-only services, unlike other national operators. That said, our Airtel users experienced more than 96% 4G Availability in each of the circles — up by 0.9 percentage points since our last report.

Select any region or city below to display individual breakdown

Andhra Pradesh

Video Experience
in Andhra Pradesh
in 0-100 points
Airtel
59.7
BSNL
39.3
Jio
62.8
Vi
56.5
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Games Experience
in Andhra Pradesh
in 0-100 points
Airtel
58.0
BSNL
36.7
Jio
57.0
Vi
51.5
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Voice App Experience
in Andhra Pradesh
in 0-100 points
Airtel
76.2
BSNL
67.4
Jio
76.4
Vi
75.0
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Download Speed Experience
in Andhra Pradesh
in Mbps
Airtel
12.8
BSNL
3.7
Jio
13.9
Vi
9.6
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Upload Speed Experience
in Andhra Pradesh
in Mbps
Airtel
5.4
BSNL
1.2
Jio
3.1
Vi
3.2
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4G Availability
in Andhra Pradesh
% of time
Airtel
97.8
BSNL
66.0
Jio
99.4
Vi
90.0
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Assam

Video Experience
in Assam
in 0-100 points
Airtel
51.9
BSNL
42.2
Jio
55.6
Vi
59.9
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Games Experience
in Assam
in 0-100 points
Airtel
42.9
BSNL
35.7
Jio
39.9
Vi
49.9
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Voice App Experience
in Assam
in 0-100 points
Airtel
72.2
BSNL
67.4
Jio
70.5
Vi
74.6
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Download Speed Experience
in Assam
in Mbps
Airtel
9.1
BSNL
4.2
Jio
10.0
Vi
14.0
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Upload Speed Experience
in Assam
in Mbps
Airtel
2.1
BSNL
1.5
Jio
2.0
Vi
5.6
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4G Availability
in Assam
% of time
Airtel
98.3
BSNL
71.0
Jio
99.3
Vi
85.4
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Bihar

Video Experience
in Bihar
in 0-100 points
Airtel
58.8
BSNL
41.3
Jio
56.1
Vi
52.9
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Games Experience
in Bihar
in 0-100 points
Airtel
54.6
BSNL
37.3
Jio
49.6
Vi
46.8
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Voice App Experience
in Bihar
in 0-100 points
Airtel
76.7
BSNL
69.4
Jio
75.1
Vi
74.8
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Download Speed Experience
in Bihar
in Mbps
Airtel
13.3
BSNL
3.9
Jio
11.3
Vi
9.5
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Upload Speed Experience
in Bihar
in Mbps
Airtel
4.0
BSNL
1.4
Jio
2.9
Vi
3.9
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4G Availability
in Bihar
% of time
Airtel
96.6
BSNL
63.2
Jio
99.3
Vi
85.1
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Delhi

Video Experience
in Delhi
in 0-100 points
Airtel
61.1
Jio
64.9
Vi
61.6
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Games Experience
in Delhi
in 0-100 points
Airtel
62.2
Jio
64.4
Vi
58.7
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Voice App Experience
in Delhi
in 0-100 points
Airtel
77.6
Jio
78.9
Vi
78.0
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Download Speed Experience
in Delhi
in Mbps
Airtel
11.3
Jio
13.9
Vi
13.7
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Upload Speed Experience
in Delhi
in Mbps
Airtel
2.5
Jio
4.7
Vi
3.4
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4G Availability
in Delhi
% of time
Airtel
98.5
Jio
99.4
Vi
91.9
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Gujarat

Video Experience
in Gujarat
in 0-100 points
Airtel
60.7
BSNL
42.5
Jio
60.9
Vi
59.7
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Games Experience
in Gujarat
in 0-100 points
Airtel
65.6
BSNL
44.1
Jio
62.7
Vi
62.7
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Voice App Experience
in Gujarat
in 0-100 points
Airtel
78.5
BSNL
73.6
Jio
77.7
Vi
77.8
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Download Speed Experience
in Gujarat
in Mbps
Airtel
11.2
BSNL
4.3
Jio
11.7
Vi
12.6
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Upload Speed Experience
in Gujarat
in Mbps
Airtel
4.7
BSNL
1.7
Jio
3.3
Vi
5.0
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4G Availability
in Gujarat
% of time
Airtel
98.3
BSNL
63.2
Jio
99.5
Vi
92.1
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Haryana

Video Experience
in Haryana
in 0-100 points
Airtel
58.4
BSNL
37.2
Jio
65.1
Vi
58.2
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Games Experience
in Haryana
in 0-100 points
Airtel
56.6
BSNL
38.0
Jio
59.2
Vi
56.9
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Voice App Experience
in Haryana
in 0-100 points
Airtel
77.1
BSNL
71.3
Jio
77.7
Vi
76.2
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Download Speed Experience
in Haryana
in Mbps
Airtel
12.2
BSNL
3.3
Jio
15.6
Vi
11.8
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Upload Speed Experience
in Haryana
in Mbps
Airtel
2.8
BSNL
1.3
Jio
4.2
Vi
4.6
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4G Availability
in Haryana
% of time
Airtel
98.2
BSNL
59.2
Jio
99.4
Vi
89.9
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Himachal Pradesh

Video Experience
in Himachal Pradesh
in 0-100 points
Airtel
58.2
BSNL
34.8
Jio
59.1
Vi
52.6
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Games Experience
in Himachal Pradesh
in 0-100 points
Airtel
59.6
BSNL
35.9
Jio
56.2
Vi
51.8
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Voice App Experience
in Himachal Pradesh
in 0-100 points
Airtel
77.7
BSNL
67.5
Jio
76.8
Vi
76.2
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Download Speed Experience
in Himachal Pradesh
in Mbps
Airtel
10.9
BSNL
2.8
Jio
10.6
Vi
7.7
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Upload Speed Experience
in Himachal Pradesh
in Mbps
Airtel
3.2
BSNL
0.9
Jio
4.1
Vi
4.4
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4G Availability
in Himachal Pradesh
% of time
Airtel
98.3
Jio
99.2
Vi
78.7
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Jammu and Kashmir

Video Experience
in Jammu and Kashmir
in 0-100 points
Airtel
60.9
BSNL
34.6
Jio
60.3
Vi
53.9
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Games Experience
in Jammu and Kashmir
in 0-100 points
Airtel
56.2
BSNL
33.8
Jio
49.8
Vi
40.1
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Voice App Experience
in Jammu and Kashmir
in 0-100 points
Airtel
76.2
BSNL
66.0
Jio
74.7
Vi
72.7
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Download Speed Experience
in Jammu and Kashmir
in Mbps
Airtel
13.1
BSNL
3.9
Jio
12.2
Vi
9.6
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Upload Speed Experience
in Jammu and Kashmir
in Mbps
Airtel
3.1
BSNL
1.0
Jio
3.4
Vi
2.8
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4G Availability
in Jammu and Kashmir
% of time
Airtel
97.5
BSNL
51.3
Jio
99.0
Vi
70.2
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Karnataka

Video Experience
in Karnataka
in 0-100 points
Airtel
59.2
BSNL
37.1
Jio
60.9
Vi
55.0
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Games Experience
in Karnataka
in 0-100 points
Airtel
57.3
BSNL
35.7
Jio
54.8
Vi
57.9
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Voice App Experience
in Karnataka
in 0-100 points
Airtel
77.7
BSNL
67.4
Jio
75.8
Vi
77.0
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Download Speed Experience
in Karnataka
in Mbps
Airtel
13.3
BSNL
3.5
Jio
13.3
Vi
10.0
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Upload Speed Experience
in Karnataka
in Mbps
Airtel
4.0
BSNL
1.1
Jio
3.1
Vi
4.8
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4G Availability
in Karnataka
% of time
Airtel
97.9
BSNL
57.0
Jio
99.2
Vi
92.9
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Kerala

Video Experience
in Kerala
in 0-100 points
Airtel
56.2
BSNL
27.9
Jio
59.2
Vi
53.3
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Games Experience
in Kerala
in 0-100 points
Airtel
49.5
BSNL
34.9
Jio
44.5
Vi
45.3
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Voice App Experience
in Kerala
in 0-100 points
Airtel
74.4
BSNL
65.4
Jio
71.7
Vi
73.6
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Download Speed Experience
in Kerala
in Mbps
Airtel
9.2
BSNL
2.2
Jio
12.1
Vi
9.7
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Upload Speed Experience
in Kerala
in Mbps
Airtel
2.3
BSNL
0.9
Jio
2.1
Vi
2.5
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4G Availability
in Kerala
% of time
Airtel
96.1
BSNL
56.6
Jio
99.2
Vi
83.3
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Kolkata

Video Experience
in Kolkata
in 0-100 points
Airtel
59.9
BSNL
42.7
Jio
62.5
Vi
62.0
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Games Experience
in Kolkata
in 0-100 points
Airtel
53.1
BSNL
39.4
Jio
59.8
Vi
63.8
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Voice App Experience
in Kolkata
in 0-100 points
Airtel
75.8
BSNL
71.6
Jio
78.1
Vi
78.3
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Download Speed Experience
in Kolkata
in Mbps
Airtel
13.2
BSNL
3.6
Jio
12.1
Vi
15.5
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Upload Speed Experience
in Kolkata
in Mbps
Airtel
2.8
BSNL
1.4
Jio
4.3
Vi
4.1
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4G Availability
in Kolkata
% of time
Airtel
97.7
BSNL
58.5
Jio
99.4
Vi
94.2
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Madhya Pradesh

Video Experience
in Madhya Pradesh
in 0-100 points
Airtel
61.0
BSNL
37.7
Jio
59.8
Vi
62.0
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Games Experience
in Madhya Pradesh
in 0-100 points
Airtel
59.5
BSNL
38.9
Jio
56.0
Vi
57.4
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Voice App Experience
in Madhya Pradesh
in 0-100 points
Airtel
77.5
BSNL
71.1
Jio
76.0
Vi
76.4
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Download Speed Experience
in Madhya Pradesh
in Mbps
Airtel
11.7
BSNL
3.7
Jio
12.3
Vi
15.9
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Upload Speed Experience
in Madhya Pradesh
in Mbps
Airtel
4.4
BSNL
1.2
Jio
3.0
Vi
4.5
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4G Availability
in Madhya Pradesh
% of time
Airtel
98.1
BSNL
62.3
Jio
99.3
Vi
89.0
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Maharashtra

Video Experience
in Maharashtra
in 0-100 points
Airtel
57.8
BSNL
38.6
Jio
57.5
Vi
55.3
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Games Experience
in Maharashtra
in 0-100 points
Airtel
63.0
BSNL
38.0
Jio
53.7
Vi
55.0
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Voice App Experience
in Maharashtra
in 0-100 points
Airtel
77.3
BSNL
69.6
Jio
74.4
Vi
74.7
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Download Speed Experience
in Maharashtra
in Mbps
Airtel
10.9
BSNL
3.6
Jio
10.3
Vi
11.9
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Upload Speed Experience
in Maharashtra
in Mbps
Airtel
4.8
BSNL
1.4
Jio
3.1
Vi
3.2
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4G Availability
in Maharashtra
% of time
Airtel
97.0
BSNL
57.4
Jio
99.1
Vi
87.1
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Mumbai

Video Experience
in Mumbai
in 0-100 points
Airtel
59.8
Jio
62.5
Vi
62.9
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Games Experience
in Mumbai
in 0-100 points
Airtel
64.9
Jio
66.0
Vi
69.0
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Voice App Experience
in Mumbai
in 0-100 points
Airtel
76.7
Jio
77.3
Vi
78.4
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Download Speed Experience
in Mumbai
in Mbps
Airtel
10.1
Jio
12.3
Vi
13.8
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Upload Speed Experience
in Mumbai
in Mbps
Airtel
3.6
Jio
4.2
Vi
5.1
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4G Availability
in Mumbai
% of time
Airtel
98.0
Jio
99.3
Vi
95.5
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North-East

Video Experience
in North-East
in 0-100 points
Airtel
48.0
BSNL
39.5
Jio
53.9
Vi
50.8
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Games Experience
in North-East
in 0-100 points
Airtel
38.8
BSNL
34.8
Jio
37.2
Vi
39.2
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Voice App Experience
in North-East
in 0-100 points
Airtel
68.4
BSNL
63.1
Jio
67.5
Vi
68.6
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Download Speed Experience
in North-East
in Mbps
Airtel
8.1
BSNL
3.5
Jio
9.2
Vi
10.3
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Upload Speed Experience
in North-East
in Mbps
Airtel
1.9
BSNL
1.5
Jio
2.2
Vi
4.8
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4G Availability
in North-East
% of time
Airtel
97.0
BSNL
70.8
Jio
98.6
Vi
79.9
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Orissa

Video Experience
in Orissa
in 0-100 points
Airtel
58.9
BSNL
37.3
Jio
58.2
Vi
59.8
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Games Experience
in Orissa
in 0-100 points
Airtel
51.7
BSNL
35.3
Jio
49.0
Vi
51.6
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Voice App Experience
in Orissa
in 0-100 points
Airtel
75.9
BSNL
66.0
Jio
74.4
Vi
76.2
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Download Speed Experience
in Orissa
in Mbps
Airtel
12.4
BSNL
3.3
Jio
11.4
Vi
13.4
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Upload Speed Experience
in Orissa
in Mbps
Airtel
2.7
BSNL
1.1
Jio
2.8
Vi
4.2
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4G Availability
in Orissa
% of time
Airtel
97.6
BSNL
61.4
Jio
99.2
Vi
80.8
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Punjab

Video Experience
in Punjab
in 0-100 points
Airtel
58.1
BSNL
34.7
Jio
63.0
Vi
55.6
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Games Experience
in Punjab
in 0-100 points
Airtel
56.5
BSNL
38.2
Jio
57.3
Vi
53.9
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Voice App Experience
in Punjab
in 0-100 points
Airtel
76.9
BSNL
71.6
Jio
76.7
Vi
76.1
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Download Speed Experience
in Punjab
in Mbps
Airtel
12.7
BSNL
3.1
Jio
12.9
Vi
11.2
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Upload Speed Experience
in Punjab
in Mbps
Airtel
3.7
BSNL
1.1
Jio
3.9
Vi
5.7
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4G Availability
in Punjab
% of time
Airtel
98.2
BSNL
60.5
Jio
99.4
Vi
90.9
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Rajasthan

Video Experience
in Rajasthan
in 0-100 points
Airtel
60.2
BSNL
38.6
Jio
60.7
Vi
57.6
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Games Experience
in Rajasthan
in 0-100 points
Airtel
62.8
BSNL
38.4
Jio
57.6
Vi
57.6
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Voice App Experience
in Rajasthan
in 0-100 points
Airtel
78.4
BSNL
71.7
Jio
76.6
Vi
76.5
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Download Speed Experience
in Rajasthan
in Mbps
Airtel
14.3
BSNL
3.4
Jio
12.2
Vi
11.1
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Upload Speed Experience
in Rajasthan
in Mbps
Airtel
4.7
BSNL
1.1
Jio
4.1
Vi
4.0
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4G Availability
in Rajasthan
% of time
Airtel
98.3
BSNL
59.0
Jio
99.3
Vi
89.7
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Tamil Nadu

Video Experience
in Tamil Nadu
in 0-100 points
Airtel
61.4
BSNL
32.1
Jio
62.8
Vi
58.4
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Games Experience
in Tamil Nadu
in 0-100 points
Airtel
54.7
BSNL
35.6
Jio
55.8
Vi
58.1
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Voice App Experience
in Tamil Nadu
in 0-100 points
Airtel
75.9
BSNL
65.5
Jio
76.1
Vi
76.5
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Download Speed Experience
in Tamil Nadu
in Mbps
Airtel
11.7
BSNL
3.0
Jio
13.7
Vi
10.9
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Upload Speed Experience
in Tamil Nadu
in Mbps
Airtel
3.4
BSNL
1.1
Jio
3.0
Vi
4.8
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4G Availability
in Tamil Nadu
% of time
Airtel
98.1
BSNL
61.8
Jio
99.3
Vi
89.5
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Uttar Pradesh East

Video Experience
in Uttar Pradesh East
in 0-100 points
Airtel
54.8
BSNL
38.7
Jio
58.3
Vi
57.1
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Games Experience
in Uttar Pradesh East
in 0-100 points
Airtel
47.7
BSNL
37.4
Jio
46.5
Vi
49.7
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Voice App Experience
in Uttar Pradesh East
in 0-100 points
Airtel
74.2
BSNL
70.6
Jio
73.6
Vi
73.8
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Download Speed Experience
in Uttar Pradesh East
in Mbps
Airtel
10.5
BSNL
3.6
Jio
10.8
Vi
14.4
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Upload Speed Experience
in Uttar Pradesh East
in Mbps
Airtel
2.7
BSNL
1.2
Jio
3.1
Vi
3.9
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4G Availability
in Uttar Pradesh East
% of time
Airtel
97.3
BSNL
59.3
Jio
99.3
Vi
83.6
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Uttar Pradesh West

Video Experience
in Uttar Pradesh West
in 0-100 points
Airtel
63.9
BSNL
42.1
Jio
61.4
Vi
58.2
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Games Experience
in Uttar Pradesh West
in 0-100 points
Airtel
59.5
BSNL
38.4
Jio
54.3
Vi
57.1
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Voice App Experience
in Uttar Pradesh West
in 0-100 points
Airtel
78.2
BSNL
72.4
Jio
75.9
Vi
76.3
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Download Speed Experience
in Uttar Pradesh West
in Mbps
Airtel
16.5
BSNL
4.0
Jio
12.5
Vi
15.0
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Upload Speed Experience
in Uttar Pradesh West
in Mbps
Airtel
4.9
BSNL
1.2
Jio
2.9
Vi
5.2
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4G Availability
in Uttar Pradesh West
% of time
Airtel
98.2
BSNL
62.3
Jio
99.3
Vi
89.4
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West Bengal

Video Experience
in West Bengal
in 0-100 points
Airtel
54.3
BSNL
39.8
Jio
56.5
Vi
58.0
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Games Experience
in West Bengal
in 0-100 points
Airtel
41.2
BSNL
34.8
Jio
43.7
Vi
49.9
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Voice App Experience
in West Bengal
in 0-100 points
Airtel
71.8
BSNL
65.2
Jio
72.9
Vi
74.2
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Download Speed Experience
in West Bengal
in Mbps
Airtel
11.3
BSNL
3.2
Jio
9.7
Vi
16.2
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Upload Speed Experience
in West Bengal
in Mbps
Airtel
2.0
BSNL
1.1
Jio
2.6
Vi
4.1
Download Image
4G Availability
in West Bengal
% of time
Airtel
97.3
BSNL
61.9
Jio
99.3
Vi
84.4
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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