Mobile Network Experience Report Egypt September 2021

Egypt

Mobile Network Experience Report
September 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Our users on WE enjoy the fastest Download Speed Experience in Egypt

WE wins our Download Experience award for the second time in a row, as our users on its network observed download speeds of 14.9 Mbps, on average — an increase of 1.4 Mbps since the last report. Our Etisalat users also saw their average speeds improve by 0.5 Mbps to 13.2 Mbps. In contrast, Orange and Vodafone’s Download Speed Experience score declined by 0.2-0.3 Mbps to 12.5 Mbps and 10.3 Mbps, respectively. As a result, the Download Speed Experience of our WE users is 1.8 Mbps (13.5%) faster than second-placed Etisalat and a staggering 4.6 Mbps (44.7%) faster than last-placed Vodafone.

Our users on Vodafone were connected to 4G services more than 80% of the time

4G Availability assesses the average proportion of time users spend with a 4G connection on each operator's network. Vodafone wins the 4G Availability award, with a score of 82.8%, which means that our users on Vodafone’s network were connected to 4G more than eight out of 10 times. Orange places second, with a score of 77.8% — five percentage points lower than Vodafone, while WE and Etisalat scores are less than a percentage point shy of the 75% mark.

Vodafone holds the top spot for 4G Coverage Experience

Vodafone once again wins our 4G Coverage Experience award, the operator’s impressive score of nine points this time comes ahead of second-placed Etisalat by a small margin of 0.7 points and Orange by 1.8 points. Meanwhile, WE is further away with 4.6 points. Opensignal’s 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

WE and Vodafone are joint winners of the Games Experience and Voice App Experience awards

WE won both the Games Experience and Voice App Experience awards in our previous report. However, this time Vodafone and WE are in a statistical tie for the first place on both of these measures of mobile experience. Opensignal’s Games Experience analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions, including latency, packet loss and jitter, to determine the impact on gameplay and the overall multiplayer Games Experience. On the other hand, Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger.

WE is the outright winner of Opensignal’s Video Experience award

In our previous report, Orange and WE were the joint winners of the Video Experience award with statistically tied scores. But this time, WE solely takes the top spot with a score of 63.6 points (out of 100) — around two points higher than Orange — due to a 0.6 point dip reported by our users on WE, compared to a greater decline of 2.4 points observed by their peers on Orange. This was also the case for our users on Vodafone and Etisalat, who saw decreases of 2.4 points and 1.1 points, respectively, and reported Video Experience scores just below 60 points. However, the Video Experience ratings were unaffected by these declines, with all four national operators continuing to place in the Good Video Experience category (55-65).

Introduction

Recently, Egyptian regulator NTRA has taken several measures to improve the quality of service (QoS) in the country that include approvals for rolling out new base stations and use of VoLTE services, and enabling users to shift networks for free within 24 hours via Mobile Number Portability (MNP) service. However, NTRA has not yet moved on to exploring users’ quality of experience (QoE).

In this report, we've analyzed data gathered in the 90 days from June 1, 2021, to August 29, 2021, to compare the mobile network experience of our users on Egypt’s four national operators — Etisalat, Orange, Vodafone and WE — on seven different measures: Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience, along with three experiential measures — Video Experience, Voice App Experience and Games Experience.

Our latest look at the Egyptian mobile networks experience shows something of a two-horse race starting to develop in the market. While WE is the outright winner of the Video Experience and Download Speed Experience awards, Vodafone wins the 4G Availability and 4G Coverage Experience awards. Both operators also jointly win our Games Experience and Voice Experience awards. In addition, WE also jointly wins the Upload Speed Experience award with Etisalat, which was statistically tied with Orange last time around.

Opensignal Awards Table

Mobile Experience Awards, Egypt
September 2021, Egypt Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2021, Egypt
Video Experience
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
September 2021, Egypt
Games Experience
Voice App Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Etisalat
59.2
Orange
61.6
Vodafone
58.3
WE
63.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Etisalat
59.2
Orange
61.6
Vodafone
58.3
WE
63.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
64.9 (± 0.47) 66.6 (± 0.50) 62.5 (± 0.34) 68.9 (± 0.70)
3G Video Experience
47.6 (± 1.13) 53.8 (± 1.14) 48.0 (± 0.80) 52.1 (± 1.91)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
65 (± 0.47)
67 (± 0.50)
62 (± 0.34)
69 (± 0.70)
3G Video Experience in 0-100 points
48 (± 1.13)
54 (± 1.14)
48 (± 0.80)
52 (± 1.91)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Etisalat
35.5
Orange
35.7
Vodafone
40.0
WE
39.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
40.0 (± 0.34) 40.3 (± 0.44) 47.0 (± 0.35) 50.5 (± 1.01)
3G Games Experience
30.9 (± 0.20) 32.3 (± 0.20) 34.1 (± 0.16) 32.9 (± 0.31)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
40 (± 0.34)
40 (± 0.44)
47 (± 0.35)
51 (± 1.01)
3G Games Experience in 0-100 points
31 (± 0.20)
32 (± 0.20)
34 (± 0.16)
33 (± 0.31)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Etisalat
68.2
Orange
67.0
Vodafone
73.1
WE
73.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
72.9 (± 0.29) 70.7 (± 0.35) 75.5 (± 0.18) 77.4 (± 0.33)
3G Voice App Experience
58.6 (± 0.66) 61.3 (± 0.66) 66.9 (± 0.47) 63.4 (± 0.96)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
73 (± 0.29)
71 (± 0.35)
76 (± 0.18)
77 (± 0.33)
3G Voice App Experience in 0-100 points
59 (± 0.66)
61 (± 0.66)
67 (± 0.47)
63 (± 0.96)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Etisalat
13.2
Orange
12.5
Vodafone
10.3
WE
14.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
16.8 (± 0.18) 16.4 (± 0.20) 12.3 (± 0.11) 18.7 (± 0.32)
3G Download Speed
5.9 (± 0.13) 6.4 (± 0.14) 5.3 (± 0.09) 6.6 (± 0.26)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Download Speed in Mbps
17 (± 0.18)
16 (± 0.20)
12 (± 0.11)
19 (± 0.32)
3G Download Speed in Mbps
6 (± 0.13)
6 (± 0.14)
5 (± 0.09)
7 (± 0.26)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Etisalat
5.7
Orange
4.4
Vodafone
4.3
WE
5.8
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
8.0 (± 0.11) 6.6 (± 0.11) 5.5 (± 0.06) 7.9 (± 0.19)
3G Upload Speed
1.0 (± 0.04) 1.1 (± 0.05) 1.3 (± 0.04) 1.3 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.11)
7 (± 0.11)
5 (± 0.06)
8 (± 0.19)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.05)
1 (± 0.04)
1 (± 0.09)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Etisalat
74.5
Orange
77.8
Vodafone
82.8
WE
74.3
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Etisalat
8.3
Orange
7.2
Vodafone
9.0
WE
4.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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