Recently, Egyptian regulator NTRA has taken several measures to improve the quality of service (QoS) in the country that include approvals for rolling out new base stations and use of VoLTE services, and enabling users to shift networks for free within 24 hours via Mobile Number Portability (MNP) service. However, NTRA has not yet moved on to exploring users’ quality of experience (QoE).
In this report, we've analyzed data gathered in the 90 days from June 1, 2021, to August 29, 2021, to compare the mobile network experience of our users on Egypt’s four national operators — Etisalat, Orange, Vodafone and WE — on seven different measures: Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience, along with three experiential measures — Video Experience, Voice App Experience and Games Experience.
Our latest look at the Egyptian mobile networks experience shows something of a two-horse race starting to develop in the market. While WE is the outright winner of the Video Experience and Download Speed Experience awards, Vodafone wins the 4G Availability and 4G Coverage Experience awards. Both operators also jointly win our Games Experience and Voice Experience awards. In addition, WE also jointly wins the Upload Speed Experience award with Etisalat, which was statistically tied with Orange last time around.