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WE wins our Download Experience award for the second time in a row, as our users on its network observed download speeds of 14.9 Mbps, on average — an increase of 1.4 Mbps since the last report. Our Etisalat users also saw their average speeds improve by 0.5 Mbps to 13.2 Mbps. In contrast, Orange and Vodafone’s Download Speed Experience score declined by 0.2-0.3 Mbps to 12.5 Mbps and 10.3 Mbps, respectively. As a result, the Download Speed Experience of our WE users is 1.8 Mbps (13.5%) faster than second-placed Etisalat and a staggering 4.6 Mbps (44.7%) faster than last-placed Vodafone.
4G Availability assesses the average proportion of time users spend with a 4G connection on each operator's network. Vodafone wins the 4G Availability award, with a score of 82.8%, which means that our users on Vodafone’s network were connected to 4G more than eight out of 10 times. Orange places second, with a score of 77.8% — five percentage points lower than Vodafone, while WE and Etisalat scores are less than a percentage point shy of the 75% mark.
Vodafone once again wins our 4G Coverage Experience award, the operator’s impressive score of nine points this time comes ahead of second-placed Etisalat by a small margin of 0.7 points and Orange by 1.8 points. Meanwhile, WE is further away with 4.6 points. Opensignal’s 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
WE won both the Games Experience and Voice App Experience awards in our previous report. However, this time Vodafone and WE are in a statistical tie for the first place on both of these measures of mobile experience. Opensignal’s Games Experience analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions, including latency, packet loss and jitter, to determine the impact on gameplay and the overall multiplayer Games Experience. On the other hand, Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger.
In our previous report, Orange and WE were the joint winners of the Video Experience award with statistically tied scores. But this time, WE solely takes the top spot with a score of 63.6 points (out of 100) — around two points higher than Orange — due to a 0.6 point dip reported by our users on WE, compared to a greater decline of 2.4 points observed by their peers on Orange. This was also the case for our users on Vodafone and Etisalat, who saw decreases of 2.4 points and 1.1 points, respectively, and reported Video Experience scores just below 60 points. However, the Video Experience ratings were unaffected by these declines, with all four national operators continuing to place in the Good Video Experience category (55-65).
Recently, Egyptian regulator NTRA has taken several measures to improve the quality of service (QoS) in the country that include approvals for rolling out new base stations and use of VoLTE services, and enabling users to shift networks for free within 24 hours via Mobile Number Portability (MNP) service. However, NTRA has not yet moved on to exploring users’ quality of experience (QoE).
In this report, we've analyzed data gathered in the 90 days from June 1, 2021, to August 29, 2021, to compare the mobile network experience of our users on Egypt’s four national operators — Etisalat, Orange, Vodafone and WE — on seven different measures: Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience, along with three experiential measures — Video Experience, Voice App Experience and Games Experience.
Our latest look at the Egyptian mobile networks experience shows something of a two-horse race starting to develop in the market. While WE is the outright winner of the Video Experience and Download Speed Experience awards, Vodafone wins the 4G Availability and 4G Coverage Experience awards. Both operators also jointly win our Games Experience and Voice Experience awards. In addition, WE also jointly wins the Upload Speed Experience award with Etisalat, which was statistically tied with Orange last time around.
| Mobile Experience Awards Egypt | ||||
|---|---|---|---|---|
September 2021,
Egypt Report
|
E
Etisalat
|
O
Orange
|
V
Vodafone
|
W
WE
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
September 2021,
Egypt
|
|---|---|
|
Video Experience
|
W
WE
|
|
Download Speed Experience
|
W
WE
|
|
4G Availability
|
V
Vodafone
|
|
4G Coverage Experience
|
V
Vodafone
|
|
Mobile Experience Awards Draws
|
September 2021, Egypt
|
|---|---|
|
Games Experience
|
V
Vodafone
W
WE
|
|
Voice App Experience
|
V
Vodafone
W
WE
|
|
Upload Speed Experience
|
E
Etisalat
W
WE
|
|
Video Experience
Additional Metrics |
E
Etisalat
|
O
Orange
|
V
Vodafone
|
W
WE
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 64.9 (± 0.47) | 66.6 (± 0.50) | 62.5 (± 0.34) | 68.9 (± 0.70) |
|
3G Video Experience
| 47.6 (± 1.13) | 53.8 (± 1.14) | 48.0 (± 0.80) | 52.1 (± 1.91) |
| 4G Video Experience | in 0-100 points |
|
E
Etisalat
|
65 (± 0.47) |
|
O
Orange
|
67 (± 0.50) |
|
V
Vodafone
|
62 (± 0.34) |
|
W
WE
|
69 (± 0.70) |
| 3G Video Experience | in 0-100 points |
|
E
Etisalat
|
48 (± 1.13) |
|
O
Orange
|
54 (± 1.14) |
|
V
Vodafone
|
48 (± 0.80) |
|
W
WE
|
52 (± 1.91) |
|
Games Experience
Additional Metrics |
E
Etisalat
|
O
Orange
|
V
Vodafone
|
W
WE
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 40.0 (± 0.34) | 40.3 (± 0.44) | 47.0 (± 0.35) | 50.5 (± 1.01) |
|
3G Games Experience
| 30.9 (± 0.20) | 32.3 (± 0.20) | 34.1 (± 0.16) | 32.9 (± 0.31) |
| 4G Games Experience | in 0-100 points |
|
E
Etisalat
|
40 (± 0.34) |
|
O
Orange
|
40 (± 0.44) |
|
V
Vodafone
|
47 (± 0.35) |
|
W
WE
|
51 (± 1.01) |
| 3G Games Experience | in 0-100 points |
|
E
Etisalat
|
31 (± 0.20) |
|
O
Orange
|
32 (± 0.20) |
|
V
Vodafone
|
34 (± 0.16) |
|
W
WE
|
33 (± 0.31) |
|
Voice App Experience
Additional Metrics |
E
Etisalat
|
O
Orange
|
V
Vodafone
|
W
WE
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 72.9 (± 0.29) | 70.7 (± 0.35) | 75.5 (± 0.18) | 77.4 (± 0.33) |
|
3G Voice App Experience
| 58.6 (± 0.66) | 61.3 (± 0.66) | 66.9 (± 0.47) | 63.4 (± 0.96) |
| 4G Voice App Experience | in 0-100 points |
|
E
Etisalat
|
73 (± 0.29) |
|
O
Orange
|
71 (± 0.35) |
|
V
Vodafone
|
76 (± 0.18) |
|
W
WE
|
77 (± 0.33) |
| 3G Voice App Experience | in 0-100 points |
|
E
Etisalat
|
59 (± 0.66) |
|
O
Orange
|
61 (± 0.66) |
|
V
Vodafone
|
67 (± 0.47) |
|
W
WE
|
63 (± 0.96) |
|
Download Speed Experience
Additional Metrics |
E
Etisalat
|
O
Orange
|
V
Vodafone
|
W
WE
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 16.8 (± 0.18) | 16.4 (± 0.20) | 12.3 (± 0.11) | 18.7 (± 0.32) |
|
3G Download Speed
| 5.9 (± 0.13) | 6.4 (± 0.14) | 5.3 (± 0.09) | 6.6 (± 0.26) |
| 4G Download Speed | in Mbps |
|
E
Etisalat
|
17 (± 0.18) |
|
O
Orange
|
16 (± 0.20) |
|
V
Vodafone
|
12 (± 0.11) |
|
W
WE
|
19 (± 0.32) |
| 3G Download Speed | in Mbps |
|
E
Etisalat
|
6 (± 0.13) |
|
O
Orange
|
6 (± 0.14) |
|
V
Vodafone
|
5 (± 0.09) |
|
W
WE
|
7 (± 0.26) |
|
Upload Speed Experience
Additional Metrics |
E
Etisalat
|
O
Orange
|
V
Vodafone
|
W
WE
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 8.0 (± 0.11) | 6.6 (± 0.11) | 5.5 (± 0.06) | 7.9 (± 0.19) |
|
3G Upload Speed
| 1.0 (± 0.04) | 1.1 (± 0.05) | 1.3 (± 0.04) | 1.3 (± 0.09) |
| 4G Upload Speed | in Mbps |
|
E
Etisalat
|
8 (± 0.11) |
|
O
Orange
|
7 (± 0.11) |
|
V
Vodafone
|
5 (± 0.06) |
|
W
WE
|
8 (± 0.19) |
| 3G Upload Speed | in Mbps |
|
E
Etisalat
|
1 (± 0.04) |
|
O
Orange
|
1 (± 0.05) |
|
V
Vodafone
|
1 (± 0.04) |
|
W
WE
|
1 (± 0.09) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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