Mobile Network Experience Report Belgium September 2021

Belgium

Mobile Network Experience Report
September 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Orange wins the Upload Speed Experience award

Our users observed the fastest average upload speeds on Orange’s network — 12.9 Mbps — making the operator the outright winner of the Upload Speed Experience award. Orange shared the award with Proximus in our last report, but this time it commands a clear lead of 1.3 Mbps (11%).

Proximus draws level with Telenet on Download Speed Experience

In our last report, Telenet was the clear winner in terms of the average download speeds observed by our Belgian users. This time around, things are not so clear-cut as Telenet and Proximus statistically tie with scores of 41 and 38.7 Mbps, respectively. However, Orange is not far behind with a score of 36.7 Mbps.

Orange and Proximus share the 4G Availability award

Our users spent the most amount of time connected to 4G (or better) on Orange and Proximus’s networks, as the two operators are joint winners of the 4G Availability award. Orange and Proximus users spent 91.4-92.7% of their time connected to 4G or 5G, while Telenet is in last place with a score of 90.5%.

Telenet replaces Orange in the tie for Video Experience

It has now been two reports since a single Belgian operator won our Video Experience award outright. Last time, Orange and Proximus shared the glory, but in this report Telenet has swapped places with Orange. That said, just 1.4 points separate the three operators.

Orange and Proximus share the Games Experience award for the second time in a row

Our users continue to observe no statistical difference when playing multiplayer smartphone games over cellular connections between Orange and Proximus’ networks. The joint winners were roughly 5.7-7.7 points ahead of Telenet. The last operator to win the Games Experience award outright was Orange back in our September 2020 report.

Introduction

Competition for our awards remains fierce, as out of seven awards only two have been won by a single operator — down from three in our last report. Proximus continues to have the largest haul, as it remains the outright winner of the 4G Coverage Experience award and is a joint winner in five out of seven categories. However, it is no longer the outright winner of the 4G Availability award, due to a statistical tie with Orange. Speaking of Orange, it is the only other operator to win an award outright — claiming the Upload Speed Experience award, after statistically tying with Proximus last time around.

The Belgian Institute for Postal Services and Telecommunications (BIPT) launched a consultation in July regarding its upcoming auction of new frequencies for 5G along with expiring licences in bands already used for 2G and 3G. The auction has been extensively delayed due to clashes between federal and regional governments over how the proceeds should be split.

Meanwhile, Proximus has completed its acquisition of Mobile Vikings, an MVNO, along with the JIM mobile brand, which together had more than 300,000 customers.

In this report, we’ve analyzed the mobile network experience for Belgium’s three national operators, Orange, Proximus and Telenet, over the 90-day period starting May 1, 2021 and ending July 29, 2021. Our 5G users contributed to the overall mobile network experience measures covered in this report.

Opensignal Awards Table

Mobile Experience Awards, Belgium
September 2021, Belgium Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2021, Belgium
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
September 2021, Belgium
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Orange
73.9
Proximus
75.3
Telenet
74.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Orange
73.9
Proximus
75.3
Telenet
74.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Orange
75.6
Proximus
73.6
Telenet
67.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Orange
80.3
Proximus
80.3
Telenet
79.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Orange
36.7
Proximus
38.7
Telenet
41.0
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Orange
12.9
Proximus
11.6
Telenet
10.6
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
Orange
91.4
Proximus
92.7
Telenet
90.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Orange
9.8
Proximus
9.9
Telenet
9.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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