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Claro is the winner of the Download Speed Experience award with a score of 16.8 Mbps. The operator commanded a lead of 2.9 Mbps over second-placed Movistar. Claro has dislodged Entel from the top spot as Entel was the winner of the award in our previous two reports.
After sharing the Video Experience award with Entel in our last two reports, the statistical tie between the two operators has finally been broken. Movistar is the sole winner with a score of 58.5 points and a lead of at least 2.4 points over its rivals. Movistar last won the award outright in February 2020.
Entel and Movistar are joint winners of the Upload Speed Experience award, with statistically tied scores of 7.6 Mbps and 7.8 Mbps, respectively. This is the first time that Entel has had to share this award since Opensignal launched the award in Peru in February 2019.
Claro, Entel and Movistar are joint winners of the Voice App Experience award, with statistically tied scores of 68.3, 68.1 and 69.4 points, respectively. Competition for this award has been fierce historically — while Movistar was the sole winner in our last report, it and Entel were statistically tied in both of the reports we published in 2020.
Our awards table has seen a great deal of upheaval, as only the winners of two out of seven of our awards are unchanged since our last report. Entel and Movistar continue to be joint winners for Games Experience and Claro remains the only Peruvian operator to have won the 4G Coverage Experience award. Competition over our awards has been fierce, with four of the awards now held by more than one operator due to scores that are so close that they are statistical ties, up from the two awards in our previous report.
Mobile market developments have been equally frantic with many changes over recent months. In May, Peru’s Agency for the Promotion of Private Investment announced a public tender for 2x30 MHz in the 1700/2100 MHz band (AWS-3) and 30 MHz in the 2300 MHz range, with significant rural coverage obligations. In addition, the Ministry of Transport and Communications (MTC) has earmarked 470-698 MHz in the TV White Space (TVWS) band to increase rural broadband coverage and allocated 1200 MHz in the 26 GHz mmWave band for future 5G use.
In April, MTC authorized 5G non-standalone access (NSA) mobile services. In their statements welcoming the news, both Claro and Entel said that they already had gone live with 5G coverage — in some areas of metropolitan Lima and in Surquillo, respectively.
One month earlier, the ministry granted permission to Claro and Entel to provide fixed wireless access (FWA) 5G services using their 3.5 GHz spectrum holdings and both operators launched their FWA services in the same month.
In our latest look at the Peruvian mobile network experience, we've analyzed data across the period starting April 1, 2021, and ending June 29, 2021, covering all four national operators — Bitel, Claro, Entel and Movistar.
| Mobile Experience Awards Peru | ||||
|---|---|---|---|---|
August 2021,
Peru Report
|
B
Bitel
|
C
Claro
|
E
Entel
|
M
Movistar
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
August 2021,
Peru
|
|---|---|
|
Video Experience
|
M
Movistar
|
|
Download Speed Experience
|
C
Claro
|
|
4G Coverage Experience
|
C
Claro
|
|
Mobile Experience Awards Draws
|
August 2021, Peru
|
|---|---|
|
Games Experience
|
E
Entel
M
Movistar
|
|
Voice App Experience
|
C
Claro
E
Entel
M
Movistar
|
|
Upload Speed Experience
|
E
Entel
M
Movistar
|
|
4G Availability
|
E
Entel
M
Movistar
|
|
Video Experience
Additional Metrics |
B
Bitel
|
C
Claro
|
E
Entel
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 45.4 (± 1.56) | 60.0 (± 0.90) | 58.9 (± 1.35) | 61.4 (± 0.95) |
|
3G Video Experience
| 32.4 (± 2.85) | 40.9 (± 3.32) | 37.2 (± 4.26) | 44.5 (± 3.57) |
| 4G Video Experience | in 0-100 points |
|
B
Bitel
|
45 (± 1.56) |
|
C
Claro
|
60 (± 0.90) |
|
E
Entel
|
59 (± 1.35) |
|
M
Movistar
|
61 (± 0.95) |
| 3G Video Experience | in 0-100 points |
|
B
Bitel
|
32 (± 2.85) |
|
C
Claro
|
41 (± 3.32) |
|
E
Entel
|
37 (± 4.26) |
|
M
Movistar
|
44 (± 3.57) |
|
Games Experience
Additional Metrics |
B
Bitel
|
C
Claro
|
E
Entel
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 35.0 (± 0.27) | 37.3 (± 0.42) | 38.4 (± 0.72) | 38.0 (± 0.55) |
|
3G Games Experience
| 32.8 (± 0.41) | 29.0 (± 0.53) | 30.9 (± 0.70) | 31.3 (± 0.57) |
| 4G Games Experience | in 0-100 points |
|
B
Bitel
|
35 (± 0.27) |
|
C
Claro
|
37 (± 0.42) |
|
E
Entel
|
38 (± 0.72) |
|
M
Movistar
|
38 (± 0.55) |
| 3G Games Experience | in 0-100 points |
|
B
Bitel
|
33 (± 0.41) |
|
C
Claro
|
29 (± 0.53) |
|
E
Entel
|
31 (± 0.70) |
|
M
Movistar
|
31 (± 0.57) |
|
Voice App Experience
Additional Metrics |
B
Bitel
|
C
Claro
|
E
Entel
|
M
Movistar
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 66.1 (± 0.89) | 71.5 (± 0.70) | 70.6 (± 0.94) | 71.5 (± 0.70) |
|
3G Voice App Experience
| 63.9 (± 1.42) | 54.9 (± 1.96) | 57.3 (± 2.10) | 59.0 (± 2.02) |
| 4G Voice App Experience | in 0-100 points |
|
B
Bitel
|
66 (± 0.89) |
|
C
Claro
|
72 (± 0.70) |
|
E
Entel
|
71 (± 0.94) |
|
M
Movistar
|
72 (± 0.70) |
| 3G Voice App Experience | in 0-100 points |
|
B
Bitel
|
64 (± 1.42) |
|
C
Claro
|
55 (± 1.96) |
|
E
Entel
|
57 (± 2.10) |
|
M
Movistar
|
59 (± 2.02) |
|
Download Speed Experience
Additional Metrics |
B
Bitel
|
C
Claro
|
E
Entel
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 5.8 (± 0.26) | 19.8 (± 0.55) | 14.1 (± 0.53) | 15.7 (± 0.48) |
|
3G Download Speed
| 2.9 (± 0.19) | 4.6 (± 0.30) | 4.3 (± 0.38) | 5.5 (± 0.33) |
| 4G Download Speed | in Mbps |
|
B
Bitel
|
6 (± 0.26) |
|
C
Claro
|
20 (± 0.55) |
|
E
Entel
|
14 (± 0.53) |
|
M
Movistar
|
16 (± 0.48) |
| 3G Download Speed | in Mbps |
|
B
Bitel
|
3 (± 0.19) |
|
C
Claro
|
5 (± 0.30) |
|
E
Entel
|
4 (± 0.38) |
|
M
Movistar
|
5 (± 0.33) |
|
Upload Speed Experience
Additional Metrics |
B
Bitel
|
C
Claro
|
E
Entel
|
M
Movistar
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 2.7 (± 0.14) | 7.1 (± 0.20) | 9.0 (± 0.37) | 9.0 (± 0.25) |
|
3G Upload Speed
| 0.7 (± 0.05) | 1.4 (± 0.12) | 1.2 (± 0.12) | 1.5 (± 0.16) |
| 4G Upload Speed | in Mbps |
|
B
Bitel
|
3 (± 0.14) |
|
C
Claro
|
7 (± 0.20) |
|
E
Entel
|
9 (± 0.37) |
|
M
Movistar
|
9 (± 0.25) |
| 3G Upload Speed | in Mbps |
|
B
Bitel
|
1 (± 0.05) |
|
C
Claro
|
1 (± 0.12) |
|
E
Entel
|
1 (± 0.12) |
|
M
Movistar
|
2 (± 0.16) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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