Mobile Network Experience Report Peru August 2021

Peru

Mobile Network Experience Report
August 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Our Claro users saw the highest average download speeds

Claro is the winner of the Download Speed Experience award with a score of 16.8 Mbps. The operator commanded a lead of 2.9 Mbps over second-placed Movistar. Claro has dislodged Entel from the top spot as Entel was the winner of the award in our previous two reports.

Movistar wins the Video Experience award outright

After sharing the Video Experience award with Entel in our last two reports, the statistical tie between the two operators has finally been broken. Movistar is the sole winner with a score of 58.5 points and a lead of at least 2.4 points over its rivals. Movistar last won the award outright in February 2020.

Entel and Movistar share the Upload Speed Experience award

Entel and Movistar are joint winners of the Upload Speed Experience award, with statistically tied scores of 7.6 Mbps and 7.8 Mbps, respectively. This is the first time that Entel has had to share this award since Opensignal launched the award in Peru in February 2019.

Claro and Entel join Movistar on the winners’ podium for Voice App Experience

Claro, Entel and Movistar are joint winners of the Voice App Experience award, with statistically tied scores of 68.3, 68.1 and 69.4 points, respectively. Competition for this award has been fierce historically — while Movistar was the sole winner in our last report, it and Entel were statistically tied in both of the reports we published in 2020.

Introduction

Our awards table has seen a great deal of upheaval, as only the winners of two out of seven of our awards are unchanged since our last report. Entel and Movistar continue to be joint winners for Games Experience and Claro remains the only Peruvian operator to have won the 4G Coverage Experience award. Competition over our awards has been fierce, with four of the awards now held by more than one operator due to scores that are so close that they are statistical ties, up from the two awards in our previous report.

Mobile market developments have been equally frantic with many changes over recent months. In May, Peru’s Agency for the Promotion of Private Investment announced a public tender for 2x30 MHz in the 1700/2100 MHz band (AWS-3) and 30 MHz in the 2300 MHz range, with significant rural coverage obligations. In addition, the Ministry of Transport and Communications (MTC) has earmarked 470-698 MHz in the TV White Space (TVWS) band to increase rural broadband coverage and allocated 1200 MHz in the 26 GHz mmWave band for future 5G use.

In April, MTC authorized 5G non-standalone access (NSA) mobile services. In their statements welcoming the news, both Claro and Entel said that they already had gone live with 5G coverage — in some areas of metropolitan Lima and in Surquillo, respectively.

One month earlier, the ministry granted permission to Claro and Entel to provide fixed wireless access (FWA) 5G services using their 3.5 GHz spectrum holdings and both operators launched their FWA services in the same month.

In our latest look at the Peruvian mobile network experience, we've analyzed data across the period starting April 1, 2021, and ending June 29, 2021, covering all four national operators — Bitel, Claro, Entel and Movistar.

Opensignal Awards Table

Mobile Experience Awards, Peru
August 2021, Peru Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
August 2021, Peru
Video Experience
Download Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
August 2021, Peru
Games Experience
Voice App Experience
Upload Speed Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Bitel
41.9
Claro
56.2
Entel
54.9
Movistar
58.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Bitel
41.9
Claro
56.2
Entel
54.9
Movistar
58.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
45.4 (± 1.56) 60.0 (± 0.90) 58.9 (± 1.35) 61.4 (± 0.95)
3G Video Experience
32.4 (± 2.85) 40.9 (± 3.32) 37.2 (± 4.26) 44.5 (± 3.57)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
45 (± 1.56)
60 (± 0.90)
59 (± 1.35)
61 (± 0.95)
3G Video Experience in 0-100 points
32 (± 2.85)
41 (± 3.32)
37 (± 4.26)
44 (± 3.57)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Bitel
34.4
Claro
35.2
Entel
36.2
Movistar
36.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
35.0 (± 0.27) 37.3 (± 0.42) 38.4 (± 0.72) 38.0 (± 0.55)
3G Games Experience
32.8 (± 0.41) 29.0 (± 0.53) 30.9 (± 0.70) 31.3 (± 0.57)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
35 (± 0.27)
37 (± 0.42)
38 (± 0.72)
38 (± 0.55)
3G Games Experience in 0-100 points
33 (± 0.41)
29 (± 0.53)
31 (± 0.70)
31 (± 0.57)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Bitel
65.5
Claro
68.3
Entel
68.1
Movistar
69.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
66.1 (± 0.89) 71.5 (± 0.70) 70.6 (± 0.94) 71.5 (± 0.70)
3G Voice App Experience
63.9 (± 1.42) 54.9 (± 1.96) 57.3 (± 2.10) 59.0 (± 2.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
66 (± 0.89)
72 (± 0.70)
71 (± 0.94)
72 (± 0.70)
3G Voice App Experience in 0-100 points
64 (± 1.42)
55 (± 1.96)
57 (± 2.10)
59 (± 2.02)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Bitel
5.0
Claro
16.8
Entel
12.3
Movistar
14.0
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
5.8 (± 0.26) 19.8 (± 0.55) 14.1 (± 0.53) 15.7 (± 0.48)
3G Download Speed
2.9 (± 0.19) 4.6 (± 0.30) 4.3 (± 0.38) 5.5 (± 0.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Download Speed in Mbps
6 (± 0.26)
20 (± 0.55)
14 (± 0.53)
16 (± 0.48)
3G Download Speed in Mbps
3 (± 0.19)
5 (± 0.30)
4 (± 0.38)
5 (± 0.33)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Bitel
2.1
Claro
5.9
Entel
7.6
Movistar
7.8
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
2.7 (± 0.14) 7.1 (± 0.20) 9.0 (± 0.37) 9.0 (± 0.25)
3G Upload Speed
0.7 (± 0.05) 1.4 (± 0.12) 1.2 (± 0.12) 1.5 (± 0.16)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Upload Speed in Mbps
3 (± 0.14)
7 (± 0.20)
9 (± 0.37)
9 (± 0.25)
3G Upload Speed in Mbps
1 (± 0.05)
1 (± 0.12)
1 (± 0.12)
2 (± 0.16)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Bitel
79.1
Claro
81.5
Entel
84.0
Movistar
83.9
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Bitel
5.2
Claro
5.8
Entel
4.9
Movistar
5.5
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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