Mobile Network Experience Report Chile August 2021

Chile

Mobile Network Experience Report
August 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Our Entel users saw the fastest average download speeds

Entel is the outright winner of the Download Speed Experience award. This is in contrast to our our last report, when the operator was statistically tied with Claro and shared the award. This time, Entel had a lead of at least 0.8 Mbps (6.2%) over Claro and WOM, which were statistically tied for second place.

WOM is a joint winner for three awards

In addition to retaining sole possession of the Upload Speed Experience award, WOM has added three joint wins to its tally — Video Experience, Voice App Experience and 4G Availability. WOM statistically ties with Entel — previously the sole winner — for both the Video Experience and 4G Availability awards. It also replaces Movistar as a joint winner alongside Entel for Voice App Experience.

Entel retains its grip on the Games Experience award

Entel remains the only Chilean operator to win the Games Experience award, since we introduced it back in August 2020. Its rivals have some catching up to do, given that the operator wins the award with a score of 41.8, giving it a lead of 4.2 points (11.2%) over second-placed WOM. In addition, Entel’s experience is in a higher category to the other three national operators — the others placed in the Very Poor (under 40) category. There remains considerable room for improvement in terms of Chileans’ experience when playing multiplayer mobile games over cellular connections.

WOM takes home the Upload Speed Experience award for the second time in a row

Our WOM users have once again seen the fastest average upload speeds in Chile — clocking up a score of 8.7 Mbps. WOM’s lead is impressive, as this was 1.9 Mbps (28.2%) faster than second-placed Entel’s score of 6.8 Mbps. WOM has now won the award outright twice in a row, after sharing it with Entel in our August 2020 report.

Introduction

Entel remains the dominant force in the Opensignal awards, winning three awards outright — Games Experience, Download Speed Experience and 4G Coverage Experience. It remains the only Chilean operator to win the Games Experience and 4G Coverage Experience awards. Entel also is a joint winner in three categories — Video Experience, Voice App Experience and 4G Availability. On the other hand, WOM has emerged a strong contender, racking up one outright win for Upload Speed Experience and sharing all three joint wins with Entel. In contrast, neither Claro or Movistar have been able to win any awards this time around.

Following the auction of 3.5 GHz spectrum, which concluded back in February, Chilean operators have been busy preparing for 5G rollout. Entel has signed a three-year deal with Ericsson, under which Ericsson will supply 5G technology, including dynamic spectrum sharing and Massive MIMO radios that are designed to operate with mmWave and mid-band (3.5 GHz) spectrum. Meanwhile, Movistar has signed a similar deal with Nokia — Nokia will provide equipment from its AirScale portfolio for the launch of Movistar’s 5G network and to upgrade the operator’s 4G network. In other countries, Opensignal has seen that 5G offers users a greatly improved mobile experience and these moves bring the day forward when Chileans will enjoy the same boost from 5G.

Turning to other news, Claro has bought 2x15 MHz of 3.5 GHz spectrum from Entel for $10.75 million. Entel needed to sell off some of its 3.5 GHz spectrum as after the auction in February its spectrum holdings in that band exceeded the limit of 105 MHz by 25 MHz. Claro did not succeed in winning any 3.5 GHz spectrum in the auction.

In this report, we’ve analyzed the mobile network experience for Chile’s four national operators, Entel, Movistar, Claro and WOM, over the 90-day period starting May 1, 2021, and ending July 29, 2021.

Opensignal Awards Table

Mobile Experience Awards, Chile
August 2021, Chile Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
August 2021, Chile
Games Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
August 2021, Chile
Video Experience
Voice App Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Claro
55.5
Entel
57.7
Movistar
51.6
WOM
56.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Claro
55.5
Entel
57.7
Movistar
51.6
WOM
56.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
64.3 (± 1.27) 61.8 (± 0.59) 57.2 (± 0.91) 62.3 (± 0.86)
3G Video Experience
38.4 (± 2.50) 43.4 (± 1.71) 37.1 (± 2.21) 37.9 (± 2.29)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
64 (± 1.27)
62 (± 0.59)
57 (± 0.91)
62 (± 0.86)
3G Video Experience in 0-100 points
38 (± 2.50)
43 (± 1.71)
37 (± 2.21)
38 (± 2.29)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Claro
35.2
Entel
41.8
Movistar
34.9
WOM
37.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
38.0 (± 0.53) 47.1 (± 0.88) 37.0 (± 0.32) 43.2 (± 0.88)
3G Games Experience
31.6 (± 0.47) 34.8 (± 0.29) 30.5 (± 0.38) 31.2 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
38 (± 0.53)
47 (± 0.88)
37 (± 0.32)
43 (± 0.88)
3G Games Experience in 0-100 points
32 (± 0.47)
35 (± 0.29)
31 (± 0.38)
31 (± 0.39)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Claro
68.1
Entel
72.1
Movistar
69.1
WOM
71.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
72.4 (± 0.65) 73.6 (± 0.44) 72.2 (± 0.53) 74.9 (± 0.51)
3G Voice App Experience
59.9 (± 1.47) 66.7 (± 0.89) 61.0 (± 1.15) 61.5 (± 1.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
72 (± 0.65)
74 (± 0.44)
72 (± 0.53)
75 (± 0.51)
3G Voice App Experience in 0-100 points
60 (± 1.47)
67 (± 0.89)
61 (± 1.15)
61 (± 1.19)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Claro
12.7
Entel
13.5
Movistar
9.4
WOM
12.6
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
17.0 (± 0.72) 15.9 (± 0.32) 11.3 (± 0.32) 15.0 (± 0.38)
3G Download Speed
4.3 (± 0.22) 5.0 (± 0.15) 4.2 (± 0.17) 4.2 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Download Speed in Mbps
17 (± 0.72)
16 (± 0.32)
11 (± 0.32)
15 (± 0.38)
3G Download Speed in Mbps
4 (± 0.22)
5 (± 0.15)
4 (± 0.17)
4 (± 0.17)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Claro
5.4
Entel
6.8
Movistar
5.5
WOM
8.7
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
7.5 (± 0.27) 8.3 (± 0.19) 7.0 (± 0.20) 10.9 (± 0.24)
3G Upload Speed
1.4 (± 0.10) 1.3 (± 0.06) 1.6 (± 0.09) 1.3 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2021 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.27)
8 (± 0.19)
7 (± 0.20)
11 (± 0.24)
3G Upload Speed in Mbps
1 (± 0.10)
1 (± 0.06)
2 (± 0.09)
1 (± 0.08)
Mobile Network Experience Report | August 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Claro
67.2
Entel
77.9
Movistar
73.5
WOM
78.2
0 20 40 60 80
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Claro
7.2
Entel
8.3
Movistar
7.9
WOM
7.5
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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