Mobile Network Experience Report Pakistan July 2021

Pakistan

Mobile Network Experience Report
July 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Zong wins Opensignal’s Video Experience award for the third time in a row

Zong has a tight grip on the Video Experience award, as the operator has been able to win it consistently since our second operator-level report on Pakistan. Zong’s winning score of 58.4 points (out of 100) this time beat the second-placed Jazz by 4.5 points, which means that Zong’s lead has grown by 1.5 points, since the last report. However, as Pakistan’s Video Experience has declined across the board, this change in Zong’s lead is due to a greater decline seen by our Jazz users. While Jazz’s score declined by 1.9 points, the scores of other operators dipped between 0.2 and 0.7 points. Zong is the only operator in the Good (55-65) category.

Zong wins our Download Speed Experience award outright

Zong is now the sole winner of our Download Speed Experience award after statistically tying for first place with Jazz in our last report. Our Zong users enjoyed the fastest Download Speed Experience of 11.5 Mbps in Pakistan — 0.8 Mbps faster than those seen by Jazz users (10.7 Mbps). Meanwhile, Telenor and Ufone users’ speeds averaged below 5 Mbps.

Zong and Jazz jointly win the Upload Speed Experience award

Zong won the Upload Speed Experience award outright in our previous two reports — however, this time, the operator shares it with Jazz. This is because Zong’s Upload Experience score dropped by 0.7 Mbps (13.7%) to 4.3 Mbps, while Jazz’s increased by a modest 0.1 Mbps (2.3%) to 4.5 Mbps, compared to the last report. Telenor and Ufone’s scores lagged significantly. Our Telenor users also reported a 0.3 Mbps (17.3%) increase while those on Ufone saw their speeds dip by 0.1 Mbps (8%).

Zong holds on to the 4G Availability and 4G Coverage Experience awards

Zong successfully defended the top spot on our measure of 4G Availability — the average percentage of time that our 4G users spent connected to 4G services. However, our users on its network saw their 4G Availability decline by 2.2 percentage points to 85.9%, followed by those on second-placed Jazz (a drop of 0.7 percentage points) with a score of 82.5%. As a result, the gap between Zong and Jazz’s 4G Availability score has shrunk from 4.9 percentage points to 3.4 percentage points, compared to our previous report. Conversely, our Jazz, Telenor and Zong users reported a 0.1 point improvement in 4G Coverage Experience, while Ufone’s score remained unchanged since the last report. Zong is also the outright winner of our 4G Coverage Experience award, with a score of 5.9 points (out of 10). 4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator's network relative to locations visited by users of all network operators.

Jazz, Ufone and Zong end up in a three-way split in Games Experience

Playing multiplayer mobile games over wireless networks is challenging for our users in Pakistan. All four operators closely match in our measure of Games Experience, with less than one point separating their scores — between 33.4 and 34.1 points (out of 100). Opensignal’s Games Experience analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience. Lower scores mean users' experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.

Introduction

A quick look at our latest award table shows that Zong remains the dominant operator when it comes to mobile network experience in Pakistan. The operator wins four of Opensignal’s awards outright — down from the five seen in our last report — and also claims three joint wins. While Zong continues to solely lead in Video Experience, 4G Availability and 4G Coverage Experience, it now wins the Download Speed Experience award, which it shared with Jazz in the last report. However, this time Zong has to share the Games and Upload Speed Experience awards with other operators. Jazz has forced a statistical tie with Zong for the Upload Speed Experience award. This means another shared victory for these operators this time around, next to the Voice App Experience, for which Jazz and Zong remain in a dead heat. Jazz and Ufone have also forced a statistical tie with Zong in Games Experience, which means all three operators are joint winners of this award category.

In this report, we've analyzed our data gathered in the 90 days (from April 1, 2021, to June 29, 2021) to compare the mobile network experience of Pakistan’s four national operators: Jazz, Telenor, Ufone and Zong. As this period includes the re-introduction of restriction measures in response to the third COVID-19 wave, it also indicates to what degree Pakistan’s mobile experience has weathered the resulting changes in our users’ data consumption habits and locations.

The 4G Availability in Pakistan has declined across all four national networks. The average download speeds observed by our users across three networks — Jazz, Zong and Ufone — dipped between 5.1% and 12.2%, and those seen by our Telenor users increased by 5.7%, while our users’ average upload speeds fell between 8%, on Ufone, and 13.7%, on Zong’s network, and increased slightly for those on Jazz and Telenor’s networks.

Voice App Experience, Video Experience and 4G Availability scores were affected across the board. However, 4G Coverage Experience improved by 0.1 points across three networks, except Ufone. Overall the mobile experience in Pakistan has been largely resilient, given the mobile data consumption per user has increased significantly since 2020 — 7 GB/month to 8 GB/month.

Opensignal Awards Table

Mobile Experience Awards, Pakistan
July 2021, Pakistan Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2021, Pakistan
Video Experience
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
July 2021, Pakistan
Games Experience
Voice App Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Jazz
53.8
Telenor
40.4
Ufone
48.8
Zong
58.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Jazz
53.8
Telenor
40.4
Ufone
48.8
Zong
58.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
58.4 (± 0.86) 45.7 (± 1.61) 56.1 (± 2.35) 63.5 (± 0.93)
3G Video Experience
39.3 (± 2.61) 28.2 (± 3.47) 43.5 (± 2.78) 39.4 (± 3.63)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
58 (± 0.86)
46 (± 1.61)
56 (± 2.35)
64 (± 0.93)
3G Video Experience in 0-100 points
39 (± 2.61)
28 (± 3.47)
43 (± 2.78)
39 (± 3.63)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Jazz
34.1
Telenor
33.4
Ufone
33.9
Zong
34.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
35.1 (± 0.16) 34.4 (± 0.25) 36.2 (± 0.75) 35.2 (± 0.23)
3G Games Experience
30.7 (± 0.35) 31.1 (± 0.48) 32.2 (± 0.53) 29.7 (± 0.50)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
35 (± 0.16)
34 (± 0.25)
36 (± 0.75)
35 (± 0.23)
3G Games Experience in 0-100 points
31 (± 0.35)
31 (± 0.48)
32 (± 0.53)
30 (± 0.50)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Jazz
66.2
Telenor
63.5
Ufone
63.6
Zong
65.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
68.2 (± 0.53) 65.2 (± 0.76) 68.4 (± 1.42) 68.4 (± 0.60)
3G Voice App Experience
59.5 (± 1.31) 59.5 (± 1.66) 60.0 (± 1.61) 56.0 (± 1.74)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
68 (± 0.53)
65 (± 0.76)
68 (± 1.42)
68 (± 0.60)
3G Voice App Experience in 0-100 points
59 (± 1.31)
59 (± 1.66)
60 (± 1.61)
56 (± 1.74)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Jazz
10.7
Telenor
4.1
Ufone
4.7
Zong
11.5
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
12.9 (± 0.29) 4.6 (± 0.16) 5.6 (± 0.22) 13.5 (± 0.29)
3G Download Speed
3.7 (± 0.15) 2.9 (± 0.16) 4.0 (± 0.14) 4.0 (± 0.29)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Download Speed in Mbps
13 (± 0.29)
5 (± 0.16)
6 (± 0.22)
14 (± 0.29)
3G Download Speed in Mbps
4 (± 0.15)
3 (± 0.16)
4 (± 0.14)
4 (± 0.29)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Jazz
4.5
Telenor
2.3
Ufone
1.6
Zong
4.3
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
5.5 (± 0.13) 2.9 (± 0.08) 2.1 (± 0.11) 5.1 (± 0.12)
3G Upload Speed
1.2 (± 0.10) 0.9 (± 0.05) 1.2 (± 0.06) 1.5 (± 0.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.13)
3 (± 0.08)
2 (± 0.11)
5 (± 0.12)
3G Upload Speed in Mbps
1 (± 0.10)
1 (± 0.05)
1 (± 0.06)
1 (± 0.14)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Jazz
82.5
Telenor
78.9
Ufone
64.5
Zong
85.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Jazz
5.2
Telenor
5.1
Ufone
2.3
Zong
5.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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