In our previous report we saw Tigo win five out of our seven Mobile Network Experience awards outright and share an additional joint victory with Claro for Games Experience. This was truly an impressive feat, considering that the operator didn’t win any awards at all in our July 2020 report. This time, Tigo continues to dominate our award table even more — the operator successfully broke the statistical tie with Claro for the Games Experience award that existed in the previous report and secured this award as a sole winner. On top of that, Tigo defended its titles in five previously claimed categories, i.e. Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, 4G Availability. Claro keeps hold of its 4G Coverage Experience award for the fourth time in a row, winning it in every Mobile Network Experience report since we introduced this award.
New mobile operator WOM launched its services in April 2021 (too late to be included in this report) — after completing interconnection agreements with other players in the market. While WOM claims to have deployed its own network in 120 municipalities, the internal roaming agreements allow the newcomer to offer services in 765 municipalities. Partners tempted the potential subscribers to migrate to its network with two months of free services, followed by a discount applied for the next several months. The operator expects to achieve 79% 4G population coverage by the end of 2021 and nationwide coverage within three years from the launch.
Colombian operators are working to expand 4G coverage to rural areas of the country. In June 2021, WOM claimed to have invested US$50m to cover 525 underserved rural locations with its 700MHz 4G network. In May 2021 Tigo Colombia announced that it will be the first operator in Latin America to roll out Open Radio Access Network (O-RAN), to deliver 4G service coverage at 362 rural sites.
Movistar has invested in additional wireless spectrum with the hope of boosting its mobile experience in future. Movistar purchased 70 MHz of spectrum in the 4G-capable 2.6 GHz band from the satellite TV provider DirecTV Colombia. This transaction will increase Movistar’s spectrum holdings and improve its network capacity and its ability to support the growing mobile data traffic in Colombia.
In this report, we have analyzed the mobile network experience for Colombia's three key operators, Claro, Movistar, and Tigo, over the 90 days starting March 1, 2021 and ending May 29, 2021.