Mobile Network Experience Report Colombia July 2021

Colombia

Mobile Network Experience Report
July 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

Tigo confirms its supremacy in the Download and Upload Speed Experience Awards

In our last report, Tigo snatched both Opensignal speed awards away from its competitors. This time, the operator has successfully defended both awards, as our users on its network enjoyed average download speeds of 17.9 Mbps and upload speeds of 7.2 Mbps. Tigo increased its lead over its competitors in both awards — with our users seeing speeds 6.8 Mbps (61.3%) faster in Download Speed Experience ahead of second-placed Claro and to 2 Mbps (39.4%) faster in Upload Speed Experience compared with Movistar.

Tigo now solely claims the Games Experience award

Opensignal’s Games Experience is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network and how their experience is affected by mobile network conditions including latency, packet loss or jitter. In the previous report, Tigo shared the Games Experience award with Claro as our users on both networks enjoyed a statistically similar experience. However, this time, Tigo successfully wins the Games Experience award outright, with a score of 45.8 points (in a 100-point scale) — which is now 6.9 points ahead of the previous joint winner Claro.

Video and Voice App Experience awards successfully defended by Tigo

In January Tigo successfully dethroned the July 2020 winners of these awards — Movistar and Claro respectively with impressive score improvements. Now, Tigo has continued the upward trend and has further improved its scores by 0.4-0.6 points, while its competitors saw declines in their scores. This resulted in Tigo increasing its lead over its second-placed rival to 9.3 points in Video Experience and to 4.2 points for Voice App Experience. Tigo is the only operator in Colombia to place in the Very Good (65-75) category for Video Experience.

Claro wins the 4G Coverage Experience award for the fourth consecutive time

We saw several changes of winners in our awards table for Colombia in our previous reports. However, Claro’s reign in the 4G Coverage Experience category remains undisputed, as the operator wins the award for the fourth time in a row. Claro achieved a score of 6.3 points (on a 0-10 scale) — 0.2 higher than in our previous report. This allowed the operator to extend its lead over second-placed Movistar from 1.4 to 1.5 points. Opensignal’s 4G Coverage Experience metric is a measure of how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Tigo hits 90% threshold on 4G Availability

Tigo continues its impressive march, consistently hitting new milestones in the 4G Availability category. The operator achieved the 80% threshold in our July 2020 report and then 85% in our January 2021 report. This time, after an astounding increase of 5.3 percentage points, Tigo again wins the 4G Availability award after surpassing the 90% mark and achieving a score of 91%. This means that our 4G users on Tigo were, on average, connected to 4G services on their network 91% of the time. Second-placed Claro achieved 80.8% of 4G Availability, 10.3 percentage points behind Tigo.

Introduction

In our previous report we saw Tigo win five out of our seven Mobile Network Experience awards outright and share an additional joint victory with Claro for Games Experience. This was truly an impressive feat, considering that the operator didn’t win any awards at all in our July 2020 report. This time, Tigo continues to dominate our award table even more — the operator successfully broke the statistical tie with Claro for the Games Experience award that existed in the previous report and secured this award as a sole winner. On top of that, Tigo defended its titles in five previously claimed categories, i.e. Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, 4G Availability. Claro keeps hold of its 4G Coverage Experience award for the fourth time in a row, winning it in every Mobile Network Experience report since we introduced this award.

New mobile operator WOM launched its services in April 2021 (too late to be included in this report) — after completing interconnection agreements with other players in the market. While WOM claims to have deployed its own network in 120 municipalities, the internal roaming agreements allow the newcomer to offer services in 765 municipalities. Partners tempted the potential subscribers to migrate to its network with two months of free services, followed by a discount applied for the next several months. The operator expects to achieve 79% 4G population coverage by the end of 2021 and nationwide coverage within three years from the launch.

Colombian operators are working to expand 4G coverage to rural areas of the country. In June 2021, WOM claimed to have invested US$50m to cover 525 underserved rural locations with its 700MHz 4G network. In May 2021 Tigo Colombia announced that it will be the first operator in Latin America to roll out Open Radio Access Network (O-RAN), to deliver 4G service coverage at 362 rural sites.

Movistar has invested in additional wireless spectrum with the hope of boosting its mobile experience in future. Movistar purchased 70 MHz of spectrum in the 4G-capable 2.6 GHz band from the satellite TV provider DirecTV Colombia. This transaction will increase Movistar’s spectrum holdings and improve its network capacity and its ability to support the growing mobile data traffic in Colombia.

In this report, we have analyzed the mobile network experience for Colombia's three key operators, Claro, Movistar, and Tigo, over the 90 days starting March 1, 2021 and ending May 29, 2021.

Opensignal Awards Table

Mobile Experience Awards, Colombia
July 2021, Colombia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2021, Colombia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Claro
52.5
Movistar
56.1
Tigo
65.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Tigo snatched the Video Experience award away from Movistar in our last report, after an impressive improvement in its score. This time, our users on Tigo’s network saw a small increase of 0.4 points, increasing to 65.5 points. This places the operator in the Very Good (65-75) category, which means generally fast loading times and occasional stalling but the experience might have been somewhat inconsistent across users and/or video providers/resolutions. Other Colombian operators saw declines in their scores — previously second-placed Claro’s result slipped by 7.1 points (11.9%), while Movistar saw a decrease of 2.5 points (4.2%). Movistar stayed in the Good category (55-65) with its score of 56.1, but Claro’s score of 52.5 moved the operator down to the Fair category (40-55) — and behind Movistar’s back, to third place in the country. These declines contributed to Tigo’s increased lead over the second-placed operator (previously Claro, currently Movistar), from 5.5 to 9.3 points

Video Experience
in 0-100 points
Claro
52.5
Movistar
56.1
Tigo
65.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
60.7 (± 0.33) 63.9 (± 0.43) 70.7 (± 0.38)
3G Video Experience
30.8 (± 0.87) 37.8 (± 1.07) 41.9 (± 1.31)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
61 (± 0.33)
64 (± 0.43)
71 (± 0.38)
3G Video Experience in 0-100 points
31 (± 0.87)
38 (± 1.07)
42 (± 1.31)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Looking at our users’ experience broken down by mobile technology generation, our Tigo users enjoyed a Very Good (65-75) 4G Video Experience, while Claro and Movistar rated as Good (55-65). Both these operators moved down one category from Very Good, compared to our January 2021 report. Video Experience quantifies users’ perceived quality of video streamed to mobile devices on a scale from 0 to 100 by measuring real-world video streams over an operator's network. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

Games Experience

After sharing the award with Claro in our last report, Tigo edged out its competitor to win the Games Experience award outright, with a score of 45.8 points. Claro achieved 39 points, ahead of Movistar’s score of 36.3.

Games Experience
in 0-100 points
Claro
39.0
Movistar
36.3
Tigo
45.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
46.5 (± 0.29) 39.8 (± 0.29) 56.7 (± 0.48)
3G Games Experience
32.9 (± 0.11) 32.5 (± 0.16) 32.1 (± 0.26)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
46 (± 0.29)
40 (± 0.29)
57 (± 0.48)
3G Games Experience in 0-100 points
33 (± 0.11)
32 (± 0.16)
32 (± 0.26)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Opensignal’s Games Experience analyzes how mobile network conditions — including latency, packet loss and jitter — impact the real-time multiplayer mobile gameplay over operators’ networks. It considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Fortnite, Pro Evolution Soccer and Arena of Valor — played around the world.

Voice App Experience

Similarly to the Video Experience award, Tigo claimed the Voice App Experience award in our previous report, prying it out of Claro’s hands — and this time, it also managed to modestly improve its score, by 0.6 points to 75.6 points. This placed Tigo in the Acceptable (74-80) category — users were generally able to comprehend without repetition, but experienced perceptible call quality impairments and may have heard clicking sounds or distortion.

Tigo’s competitors experienced declines in their scores — Claro by 2.9 points, Movistar by 1.9 points. Both of them ranked in the Poor (66-74) category, which means the status quo for Movistar but a relegation for Claro, down from Acceptable in our previous report.

Voice App Experience
in 0-100 points
Claro
71.3
Movistar
70.2
Tigo
75.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
74.3 (± 0.16) 73.2 (± 0.27) 78.6 (± 0.21)
3G Voice App Experience
63.5 (± 0.38) 63.3 (± 0.53) 61.9 (± 0.77)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
74 (± 0.16)
73 (± 0.27)
79 (± 0.21)
3G Voice App Experience in 0-100 points
63 (± 0.38)
63 (± 0.53)
62 (± 0.77)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from an International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

Download Speed Experience

Opensignal users in Colombia enjoyed the fastest average download speeds on Tigo’s network (17.9 Mbps), for the second time in a row — ahead of Claro (11.1 Mbps) and Movistar (10 Mbps). However, our users on all Colombian operators experienced slight declines in average download speeds. Tigo and Movistar’s scores decreased by 1 Mbps (5.1%) and 1.1 Mbps (10.1%) respectively, but Claro saw a more significant drop of 3.6 Mbps (24.3%) — which led to Tigo increasing its lead over second-placed Claro from 4.2 to 6.8 Mbps.

Download Speed Experience
in Mbps
Claro
11.1
Movistar
10.0
Tigo
17.9
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
14.0 (± 0.12) 12.8 (± 0.15) 20.9 (± 0.22)
3G Download Speed
3.4 (± 0.05) 3.3 (± 0.06) 4.3 (± 0.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Download Speed in Mbps
14 (± 0.12)
13 (± 0.15)
21 (± 0.22)
3G Download Speed in Mbps
3 (± 0.05)
3 (± 0.06)
4 (± 0.12)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

In terms of 4G download speeds, our users on Tigo experienced average download speeds of 20.9 Mbps. It was the only network that exceeded the 20 Mbps threshold, compared to 14 Mbps on Claro’s and 12.8 Mbps on Movistar’s networks. All operators saw declines in 4G average download speeds, ranging from 1.6 to 4.7 Mbps

Upload Speed Experience

Tigo wins the Upload Speed Experience award for the second time in a row. Our users on Tigo experienced average upload speeds of 7.2 Mbps, which is 1.2 Mbps (20%) faster than in our previous report. This helped Tigo to establish its lead over second-placed Movistar to 2 Mbps (39.4%). Our users on Movistar’s network saw a slight increase in average upload speeds of 0.1 Mbps, while those on Claro’s network saw a decline of 0.5 Mbps, down to 4.5 Mbps.

Upload Speed Experience
in Mbps
Claro
4.5
Movistar
5.1
Tigo
7.2
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
5.8 (± 0.07) 7.0 (± 0.09) 8.6 (± 0.11)
3G Upload Speed
1.1 (± 0.03) 0.7 (± 0.02) 0.7 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.07)
7 (± 0.09)
9 (± 0.11)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.02)
1 (± 0.03)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

We saw similar trends when looking by network generation. In 4G Download Speed, our Tigo users enjoyed an increase of 1 Mbps, up to 8.6 Mbps, while our users on Claro’s network experienced a decline of 0.6 Mbps, down to 5.8 Mbps. The average 4G upload speed on Movistar as experienced by our users remained unchanged at 7 Mbps.

4G Availability

This is the third report in a row in which Tigo has hit a milestone for 4G Availability. The operator crossed the 80% mark in our July 2020 report, followed by passing the 85% mark in January 2021. The operator did not slow down and this time around, after an impressive boost of 5.3 percentage points, Tigo hit the 90% milestone and achieved a score of 91% or 10.3 percentage points ahead of the second-placed Claro (80.8%). Movistar saw an increase of 1.6 percentage points and is very close to hitting the 80% threshold with its score of 79.3%.

4G Availability
% of time
Claro
80.8
Movistar
79.3
Tigo
91.0
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Availability shows the proportion of time users with a 4G device and subscription have a 4G connection. It measures what proportion of time people have a 4G network connection in the places they most commonly frequent, something often missed by traditional coverage metrics.

4G Coverage Experience

Claro is victorious for the 4G Coverage Experience award for the fourth time in a row — it has won the award outright ever since we introduced it in our Mobile Network Experience report on Colombia in January 2020. Claro scored 6.3 points — 0.2 more than in our previous report — and widened its lead over second-placed Movistar from 1.4 to 1.5 points. Tigo saw an increase of 0.3 points and with its score of 4.7 is just 0.1 points behind Movistar.

4G Coverage Experience
in 0-10 points
Claro
6.3
Movistar
4.8
Tigo
4.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. It measures the mobile coverage experience in all the locations that matter most to everyday users.

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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