Mobile Network Experience Report Sweden June 2021

Sweden

Mobile Network Experience Report
June 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

All Swedish operators rate Excellent in Video Experience and 3 wins the award

3 is the winner of our Video Experience award with a score of 77.7 (on a scale of 0-100), while Tele2, Telenor and Telia shared the second place with statistically tied scores of 75.4, 75.5 and 75.8 points, respectively. Our users in Sweden enjoyed an Excellent Video Experience (75 and above) — the highest possible rating — on all four national operators. This means our users had a very consistent experience across video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.

Tele2, Telia and 3 share the lead in Games Experience

Our users in Sweden enjoyed a statistically similar Games Experience on Tele2, Telia and 3, as the three operators share the win with their respective scores of 76.1, 75 and 74.3 (on a scale of 0-100). Telenor scored 71.5 points in Games Experience, which was 2.8-4.6 points lower compared to the three joint winners. Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Telia is Sweden’s fastest mobile operator both in download and upload

Our users observed the fastest Download Speed Experience of 45.1 Mbps on Telia’s network. 3 placed second with a score of 41.3 Mbps, while Tele2 and Telenor followed at some distance with their respective scores of 33.5 Mbps and 31.4 Mbps. Telia also wins our Upload Speed Experience award with a score of 12.3 Mbps, while our users on the other three mobile operators on average experienced upload speeds of 9.8-10.1 Mbps.

Telia wins 4G Coverage Experience and shares 4G Availability with Tele2

Telia leads in both of our measures of a mobile network’s extent by winning 4G Coverage Experience with a score of 9.3 (on a scale of 0-10) and sharing our 4G Availability award with Tele2, as the two operators statistically tie with scores of 95% and 94.6%, respectively. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have a 4G connection, while 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Tele2 and 3 jointly win Voice App Experience

Although the four operators were separated by only one point on a 100-point scale, Tele2 and 3 jointly win the Voice App Experience award with 82.5 and 81.7 points respectively, while Telenor and Telia both scored 81.5 points. All Swedish mobile operators placed in the Good category (80-87). Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger etc.

Introduction

Our first analysis of the mobile experience at the operator-level in Sweden reveals a varied picture with three of the four national operators winning — or sharing the win — in at least three of our seven mobile experience categories. Telia solely wins Download Speed Experience, Upload Speed Experience and 4G Coverage Experience, while sharing the victory in Games Experience and 4G Availability. 3 leads in Video Experience and jointly wins Games Experience and Voice App Experience. Tele2 is a joint winner in Games Experience, Voice App Experience and 4G Availability.

All four major mobile network operators in Sweden launched their commercial 5G services between May and October 2020, and subsequently secured additional 5G spectrum at the 2.3GHz - 3.5GHz auction which concluded on a single day in January 2021.

In this report we have looked at the 90-day data period beginning February 1, 2021 and ending May 1, 2021, and measured the user experience across all our key metrics for Sweden’s four leading operators — 3, Tele2, Telenor and Telia. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.

Opensignal Awards Table

Mobile Experience Awards, Sweden
June 2021, Sweden Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2021, Sweden
Video Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
June 2021, Sweden
Games Experience
Voice App Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
3
77.7
Tele2
75.4
Telenor
75.5
Telia
75.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
3
77.7
Tele2
75.4
Telenor
75.5
Telia
75.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
3
74.3
Tele2
76.1
Telenor
71.5
Telia
75.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
3
81.7
Tele2
82.5
Telenor
81.5
Telia
81.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
3
41.3
Tele2
33.5
Telenor
31.4
Telia
45.1
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
3
10.1
Tele2
9.8
Telenor
9.8
Telia
12.3
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
3
91.2
Tele2
94.6
Telenor
91.2
Telia
95.0
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
3
6.7
Tele2
8.6
Telenor
8.5
Telia
9.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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