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3 is the winner of our Video Experience award with a score of 77.7 (on a scale of 0-100), while Tele2, Telenor and Telia shared the second place with statistically tied scores of 75.4, 75.5 and 75.8 points, respectively. Our users in Sweden enjoyed an Excellent Video Experience (75 and above) — the highest possible rating — on all four national operators. This means our users had a very consistent experience across video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.
Our users in Sweden enjoyed a statistically similar Games Experience on Tele2, Telia and 3, as the three operators share the win with their respective scores of 76.1, 75 and 74.3 (on a scale of 0-100). Telenor scored 71.5 points in Games Experience, which was 2.8-4.6 points lower compared to the three joint winners. Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.
Our users observed the fastest Download Speed Experience of 45.1 Mbps on Telia’s network. 3 placed second with a score of 41.3 Mbps, while Tele2 and Telenor followed at some distance with their respective scores of 33.5 Mbps and 31.4 Mbps. Telia also wins our Upload Speed Experience award with a score of 12.3 Mbps, while our users on the other three mobile operators on average experienced upload speeds of 9.8-10.1 Mbps.
Telia leads in both of our measures of a mobile network’s extent by winning 4G Coverage Experience with a score of 9.3 (on a scale of 0-10) and sharing our 4G Availability award with Tele2, as the two operators statistically tie with scores of 95% and 94.6%, respectively. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have a 4G connection, while 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Although the four operators were separated by only one point on a 100-point scale, Tele2 and 3 jointly win the Voice App Experience award with 82.5 and 81.7 points respectively, while Telenor and Telia both scored 81.5 points. All Swedish mobile operators placed in the Good category (80-87). Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger etc.
Our first analysis of the mobile experience at the operator-level in Sweden reveals a varied picture with three of the four national operators winning — or sharing the win — in at least three of our seven mobile experience categories. Telia solely wins Download Speed Experience, Upload Speed Experience and 4G Coverage Experience, while sharing the victory in Games Experience and 4G Availability. 3 leads in Video Experience and jointly wins Games Experience and Voice App Experience. Tele2 is a joint winner in Games Experience, Voice App Experience and 4G Availability.
All four major mobile network operators in Sweden launched their commercial 5G services between May and October 2020, and subsequently secured additional 5G spectrum at the 2.3GHz - 3.5GHz auction which concluded on a single day in January 2021.
In this report we have looked at the 90-day data period beginning February 1, 2021 and ending May 1, 2021, and measured the user experience across all our key metrics for Sweden’s four leading operators — 3, Tele2, Telenor and Telia. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.
| Mobile Experience Awards Sweden | ||||
|---|---|---|---|---|
June 2021,
Sweden Report
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3
3
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T
Tele2
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T
Telenor
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T
Telia
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Video Experience
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Games Experience
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Voice App Experience
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Download Speed Experience
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Upload Speed Experience
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4G Availability
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4G Coverage Experience
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|
Mobile Experience Awards Winners
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June 2021,
Sweden
|
|---|---|
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Video Experience
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3
3
|
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Download Speed Experience
|
T
Telia
|
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Upload Speed Experience
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T
Telia
|
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4G Coverage Experience
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T
Telia
|
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Mobile Experience Awards Draws
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June 2021, Sweden
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|---|---|
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Games Experience
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3
3
T
Tele2
T
Telia
|
|
Voice App Experience
|
3
3
T
Tele2
|
|
4G Availability
|
T
Tele2
T
Telia
|
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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