Mobile Network Experience Report Israel June 2021

Israel

Mobile Network Experience Report
June 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

Pelephone edges out Partner on Video Experience and wins the award

Pelephone is the sole winner of our Video Experience award with a score of 68.1 (on a scale of 0-100), after sharing the victory with Partner in our previous report. Our users on Pelephone, Partner and Cellcom enjoyed a Very Good Video Experience (65-75 points) — while Golan Telecom and Hot Mobile achieved a Good rating (55-65 points).

Hot Mobile shares the lead in Games Experience with Golan Telecom

Our users in Israel enjoyed a statistically similar Games Experience on Hot Mobile and Golan Telecom, as the two operators share the win with their respective scores of 58.5 and 55.3 (on a scale of 0-100). Cellcom, Partner and Pelephone scored 54.8, 52.5 and 51.1, respectively. Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Pelephone is now fastest in the Download Speed Experience but shares the Upload award with Golan Telecom

While in our previous report Pelephone shared the Download Speed Experience award with Partner, in this report Pelephone solely wins the award with a score of 23.4 Mbps. Partner is the only other Israeli mobile operator with a score above 20 Mbps, while the other three scored between 17.7 Mbps and 19.1 Mbps. Similarly to our previous report, Pelephone and Golan Telecom share the Upload Speed Experience award, having improved their respective scores to 9.6 Mbps and 9.1 Mbps, up from 8.5 Mbps and 8.1 Mbps. Notably, our users on all five Israeli operators saw their average download and upload speeds improve in the past six months.

Partner leads in 4G Coverage Experience and Hot Mobile claims the 4G Availability award

Partner wins the 4G Coverage Experience award again, this time with a score of 9.8 (on a scale of 0-10), and a lead of just below 0.2 points on second-placed Pelephone. Hot Mobile wins our 4G Availability award with a score of 84% — the only Israeli operator to pass the 80% mark this time, as the other four operators scored 73.1-77.6%. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have a 4G connection, while 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Introduction

Our third report on the Israeli mobile market shows the fierce competition for our mobile experience awards. All operators secured at least a joint win in one of our seven award categories. Partner and Hot Mobile win the awards outright for 4G Coverage Experience and 4G Availability respectively for the third time in a row. Pelephone edges out Partner in both Video Experience and Download Speed Experience, and is now the sole winner of the two awards after sharing them with Partner in our previous report. Finally, Games Experience, Voice App Experience and Upload Speed Experience remain contested by multiple operators, with Golan Telecom sharing the victory in all three categories, while Cellcom makes an appearance for the first time in our award table by jointly winning Voice App Experience.

As multiple operators launched 5G services in the country last year, the government is reportedly now planning its next sale of 5G-suitable frequencies that should include mmWave spectrum to boost the economy via new technologies.

In this report, we have looked at the 90-day data period beginning March 1, 2021 and ending May 29, 2021, and measured the user experience across all our key metrics on Israel’s five national operators’ networks — Cellcom, Golan Telecom, Hot Mobile, Partner and Pelephone. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.

Opensignal Awards Table

Mobile Experience Awards, Israel
June 2021, Israel Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2021, Israel
Video Experience
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
June 2021, Israel
Games Experience
Voice App Experience
Upload Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Cellcom
66.4
Golan Telecom
63.9
Hot Mobile
59.3
Partner
66.4
Pelephone
68.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Cellcom
66.4
Golan Telecom
63.9
Hot Mobile
59.3
Partner
66.4
Pelephone
68.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Cellcom
54.8
Golan Telecom
55.3
Hot Mobile
58.5
Partner
52.5
Pelephone
51.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Cellcom
78.4
Golan Telecom
78.5
Hot Mobile
79.0
Partner
77.7
Pelephone
77.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Cellcom
19.1
Golan Telecom
17.9
Hot Mobile
17.7
Partner
20.2
Pelephone
23.4
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Cellcom
8.8
Golan Telecom
9.1
Hot Mobile
7.6
Partner
7.6
Pelephone
9.6
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
Cellcom
73.1
Golan Telecom
73.1
Hot Mobile
84.0
Partner
75.9
Pelephone
77.6
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Cellcom
9.5
Golan Telecom
8.6
Hot Mobile
9.2
Partner
9.8
Pelephone
9.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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