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Pelephone is the sole winner of our Video Experience award with a score of 68.1 (on a scale of 0-100), after sharing the victory with Partner in our previous report. Our users on Pelephone, Partner and Cellcom enjoyed a Very Good Video Experience (65-75 points) — while Golan Telecom and Hot Mobile achieved a Good rating (55-65 points).
Our users in Israel enjoyed a statistically similar Games Experience on Hot Mobile and Golan Telecom, as the two operators share the win with their respective scores of 58.5 and 55.3 (on a scale of 0-100). Cellcom, Partner and Pelephone scored 54.8, 52.5 and 51.1, respectively. Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.
While in our previous report Pelephone shared the Download Speed Experience award with Partner, in this report Pelephone solely wins the award with a score of 23.4 Mbps. Partner is the only other Israeli mobile operator with a score above 20 Mbps, while the other three scored between 17.7 Mbps and 19.1 Mbps. Similarly to our previous report, Pelephone and Golan Telecom share the Upload Speed Experience award, having improved their respective scores to 9.6 Mbps and 9.1 Mbps, up from 8.5 Mbps and 8.1 Mbps. Notably, our users on all five Israeli operators saw their average download and upload speeds improve in the past six months.
Partner wins the 4G Coverage Experience award again, this time with a score of 9.8 (on a scale of 0-10), and a lead of just below 0.2 points on second-placed Pelephone. Hot Mobile wins our 4G Availability award with a score of 84% — the only Israeli operator to pass the 80% mark this time, as the other four operators scored 73.1-77.6%. Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have a 4G connection, while 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Our third report on the Israeli mobile market shows the fierce competition for our mobile experience awards. All operators secured at least a joint win in one of our seven award categories. Partner and Hot Mobile win the awards outright for 4G Coverage Experience and 4G Availability respectively for the third time in a row. Pelephone edges out Partner in both Video Experience and Download Speed Experience, and is now the sole winner of the two awards after sharing them with Partner in our previous report. Finally, Games Experience, Voice App Experience and Upload Speed Experience remain contested by multiple operators, with Golan Telecom sharing the victory in all three categories, while Cellcom makes an appearance for the first time in our award table by jointly winning Voice App Experience.
As multiple operators launched 5G services in the country last year, the government is reportedly now planning its next sale of 5G-suitable frequencies that should include mmWave spectrum to boost the economy via new technologies.
In this report, we have looked at the 90-day data period beginning March 1, 2021 and ending May 29, 2021, and measured the user experience across all our key metrics on Israel’s five national operators’ networks — Cellcom, Golan Telecom, Hot Mobile, Partner and Pelephone. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each award category.
| Mobile Experience Awards Israel | |||||
|---|---|---|---|---|---|
June 2021,
Israel Report
|
C
Cellcom
|
G
Golan Telecom
|
H
Hot Mobile
|
P
Partner
|
P
Pelephone
|
Video Experience
| |||||
Games Experience
| |||||
Voice App Experience
| |||||
Download Speed Experience
| |||||
Upload Speed Experience
| |||||
4G Availability
| |||||
4G Coverage Experience
| |||||
|
Mobile Experience Awards Winners
|
June 2021,
Israel
|
|---|---|
|
Video Experience
|
P
Pelephone
|
|
Download Speed Experience
|
P
Pelephone
|
|
4G Availability
|
H
Hot Mobile
|
|
4G Coverage Experience
|
P
Partner
|
|
Mobile Experience Awards Draws
|
June 2021, Israel
|
|---|---|
|
Games Experience
|
G
Golan Telecom
H
Hot Mobile
|
|
Voice App Experience
|
C
Cellcom
G
Golan Telecom
H
Hot Mobile
|
|
Upload Speed Experience
|
G
Golan Telecom
P
Pelephone
|
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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