Competition between Bulgaria’s operators over our awards has intensified since our last report to the extent that this time there is only one outright win, down from the four seen in our previous report. Vivacom previously won the awards for both Games Experience and Voice App Experience outright for two reports in a row, but is now a joint winner alongside A1. Conversely, A1 was the sole winner of the Download Speed Experience award in our previous three reports but an impressive 11.2 Mps (33.2%) increase in Vivacom’s score has created a statistical tie and the two operators are therefore joint winners. Looking at our awards table, Vivacom remains ahead as it is a joint winner for six awards and it is still the outright winner of the 4G Availability award.
While Telenor continues to have the smallest haul of awards, it is now a joint winner for Video Experience alongside Vivacom and A1 and remains a joint winner for 4G Coverage Experience with Vivacom. In addition, our users on Telenor’s network have observed the largest improvements across our three experiential metrics (Video Experience, Games Experience and Voice App Experience) and Upload Speed Experience since our last report.
In early April, Bulgaria’s Communications Regulation Commission (CRC) completed its auction of 5G spectrum in the 3.6GHz band. Each of the country’s three national operators obtained 100MHz of spectrum.
Telenor launched its 5G network on June 10. The operator stated at the time that its 5G service is now available in more than 60 locations across the country, including the capital Sofia, Burgas, Varna and Plovdiv, together with major cities and seaside resorts. Both A1 and Vivacom have a head-start on 5G, given that they launched their 5G networks in November and September, respectively.
In this report, we’ve analyzed the mobile experience of our Bulgarian users across all three national operators — A1, Telenor and Vivacom — over the 90 day period starting March 1, 2021 and ending May 29, 2021. Our results include measurements from 5G devices.