Mobile Network Experience Report Argentina June 2021

Argentina

Mobile Network Experience Report
June 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Personal’s lead on speed has shrunk

While Personal remains the outright winner of the Upload Speed Experience award — it lost much of its lead that it gained over second-placed Claro in our last report. Personal went from having a 0.6 Mbps (9.9%) lead a year ago to a 1.8 Mbps (27.4%) lead in our previous report. This time round, Personal’s margin of victory over Claro is a much narrower — but still respectable — 1.1 Mbps (18%). This change has occurred as Personal’s score declined by 0.7 Mbps (8.8%) since our last report, while Claro’s fell by just 0.1 Mbps. A similar story played out for Download Speed Experience, with Personal’s lead over Claro falling from 6.5 Mbps (36%) to 5.3 Mbps (28.8%), due to a 1.1 Mbps drop in Personal’s score while Claro’s was essentially unchanged.

Claro and Personal tie on Games Experience

In our previous two reports, Claro won the Games Experience award outright, but this time a 0.8 point dip in Claro’s score coupled with a 0.1 point increase in Personal’s has triggered a statistical tie between the two operators and as a result they are joint winners for this award. However, our Movistar users saw the largest improvement in their experience when playing mobile games over a cellular connection — the operator’s score rose by 3.2 points to 49.3 points. That said, with more than 10 points behind the winners, it still has a lot of ground to make up before it can realistically challenge either of the two front-runners.

Personal defends the Video Experience Award but Claro is narrowing the gap

In our two previous reports, Personal was the outright winner of the Video Experience award by a margin of 2.8-2.9 points. While the operator continues to win outright, its lead over second-placed Claro has more than halved, falling to just 1.3 points. This change occurred due to a one-point increase in Claro’s score since our previous report and a 0.5 point drop in Personal’s. Movistar has fared worse as its Video Experience score fell by 9.2 points, causing it to fall into the Fair (40-55) category down from Good (55-65). Meanwhile, Claro and Personal have retained their Very Good (65-75) ratings.

Introduction

Personal remains the dominant force as far as our awards table is concerned — the operator wins five of our seven awards outright, which it also held in our last two reports. In addition, this time it is crowned for joint victory for Games Experience alongside Claro, the previous sole winner. This leaves Claro with just a single outright win, instead of two — as it retains the Voice App Experience award. Personal’s grip on multiple mobile network experience awards is impressive. The operator has been the sole winner of our Download Speed Experience award since our December 2016 report and is the only winner of both our Video Experience and Upload Speed Experience awards since Opensignal first launched them in Argentina two years ago. In addition, Personal has won every 4G Availability award outright since December 2017 and is the only operator to win the 4G Coverage Experience award. Personal is still the only Argentinean operator with a 4G Availability score above 90%.

In this report, we've analyzed the mobile network experience of Argentina’s three national operators — Claro, Movistar and Personal — in the 90 day period starting February 1, 2021 and ending May 1, 2021, to see how they measure up. As Personal launched its 5G network using dynamic spectrum sharing (DSS) in Buenos Aires and Rosario (with five sites apiece) in early February, we have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.

Finally, ENACOM, the country’s national communications agency ran a week-long 5G trial at its headquarters in Buenos Aires in mid-March to explore how the technology could benefit Argentina’s industrial, educational and entertainment sectors.

Opensignal Awards Table

Mobile Experience Awards, Argentina
June 2021, Argentina Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2021, Argentina
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
June 2021, Argentina
Games Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Claro
71.8
Movistar
53.0
Personal
73.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Claro
71.8
Movistar
53.0
Personal
73.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
75.8 (± 0.16) 55.8 (± 0.34) 74.8 (± 0.16)
3G Video Experience
55.7 (± 0.87) 40.9 (± 1.59) 56.5 (± 1.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
76 (± 0.16)
56 (± 0.34)
75 (± 0.16)
3G Video Experience in 0-100 points
56 (± 0.87)
41 (± 1.59)
57 (± 1.10)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Claro
61.8
Movistar
49.3
Personal
61.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
72.8 (± 0.25) 56.7 (± 0.53) 66.2 (± 0.33)
3G Games Experience
35.1 (± 0.14) 35.1 (± 0.19) 34.5 (± 0.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
73 (± 0.25)
57 (± 0.53)
66 (± 0.33)
3G Games Experience in 0-100 points
35 (± 0.14)
35 (± 0.19)
34 (± 0.19)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Claro
78.1
Movistar
73.4
Personal
76.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
81.1 (± 0.12) 75.0 (± 0.23) 77.4 (± 0.16)
3G Voice App Experience
66.1 (± 0.39) 66.2 (± 0.48) 65.0 (± 0.61)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.12)
75 (± 0.23)
77 (± 0.16)
3G Voice App Experience in 0-100 points
66 (± 0.39)
66 (± 0.48)
65 (± 0.61)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Claro
18.3
Movistar
15.5
Personal
23.6
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
21.2 (± 0.11) 17.6 (± 0.14) 25.3 (± 0.15)
3G Download Speed
6.9 (± 0.10) 6.3 (± 0.14) 6.9 (± 0.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Download Speed in Mbps
21 (± 0.11)
18 (± 0.14)
25 (± 0.15)
3G Download Speed in Mbps
7 (± 0.10)
6 (± 0.14)
7 (± 0.14)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Claro
6.3
Movistar
4.6
Personal
7.5
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
7.5 (± 0.05) 5.3 (± 0.07) 8.1 (± 0.06)
3G Upload Speed
1.5 (± 0.04) 1.5 (± 0.05) 1.7 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.05)
5 (± 0.07)
8 (± 0.06)
3G Upload Speed in Mbps
2 (± 0.04)
2 (± 0.05)
2 (± 0.06)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Claro
83.1
Movistar
84.0
Personal
93.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Claro
7.8
Movistar
6.7
Personal
8.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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