In our analysis of the mobile experience in six of Switzerland’s largest cities — Basel, Bern, Geneva, Lausanne, Lugano and Zurich — Swisscom’s dominance at the national level is reflected at the city level. The operator wins 16 of the 36 awards that were available outright, including all six of the awards for Download Speed Experience and five for Upload Speed Experience. The only city where Swisscom does not win outright on Upload Speed Experience is Basel, where it statistically ties with Salt. In contrast, both Salt and Sunrise do not win any city-level awards outright, though they pick up 12 and nine joint wins, respectively.
Swisscom wins outright in Video Experience in three cities — Bern, Geneva and Zurich — and is a joint winner alongside Salt in Basel and Lugano. Sunrise and Swisscom are joint winners in Lausanne. Our Swisscom users reported an Excellent Video Experience in all six cities. Salt was just one city away from achieving the same feat, as it obtained Excellent ratings in all but Geneva where it placed in the Very Good (65-75) category instead. Sunrise fared somewhat worse, with a 50/50 split between Excellent and Very Good ratings across the six cities.
The city-level contest over Games Experience was more competitive with Swisscom racking up just a single outright win in Bern. However, the operator is a joint winner in the remaining five cities, alongside Salt in four cities and Sunrise in Geneva. Our Swisscom users in Basel, Bern and Zurich enjoyed an Excellent Games Experience (85 or above) — our highest rating — while the operator’s scores in the remaining cities placed in the next category down — Good (75-85). Meanwhile our Salt users reported a Good Games Experience in all six cities, while Sunrise placed in the same category in four cities, with the exceptions being Basel and Lugano, where it received Fair (65-75) ratings instead.
No operator wins a city-level award for Voice App Experience outright, but Swisscom is a joint winner in all six cities. Salt isn’t far from the same mark, being a joint winner in five cities — the exception being Bern, where Sunrise and Swisscom are joint winners. In addition to Bern, Sunrise is a joint winner in Geneva where our users observed a three-way tie between the operators. Our Swisscom and Salt users had a Good (80-87) Voice App Experience in all six cities, in line with their national ratings. However Sunrise had an even split at the city-level between Good and Acceptable (74-80) ratings.
Swisscom dominates at the city-level in terms of Download Speed Experience, winning outright in all six cities. The average speeds observed by our Swisscom users ranged from 54.1 Mbps in Geneva to 64.1 Mbps in Basel. Sunrise’s city-level scores were above 40 Mbps in five cities, except Lugano where our Sunrise users reported average download speeds of 32.7 Mbps. In contrast, Salt scored 40 Mbps or more in only three cities — Basel (40 Mbps), Bern (42.9 Mbps) and Zurich (43.1 Mbps).
Nearly the same story played out for Upload Speed Experience. Swisscom is the outright winner in all but Basel, where it is a joint winner with Salt. In addition, in all six cities, our Swisscom users observed average upload speeds of 20 Mbps or higher. In contrast, our Salt users reported speeds of between 18.7 and 11.7 Mbps and their counterparts on Sunrise observed speeds between 17.3 Mbps and 11.1 Mbps.
Turning finally to 4G Availability, Swisscom is an outright winner in Lausanne and a joint winner with Sunrise in the remaining five cities. Our users in all six cities on both operators’ networks spent more than 90% of their time connected to 4G. Swisscom also surpassed the 95% mark in four cities (the exceptions being Geneva and Zurich — though the latter was close with a score of 94.8%) and Sunrise did the same in Basel and Geneva. The proportion of time that our Salt users spent connected to 4G ranged from 90.2% in Bern to 84.5% in Lugano.
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