Mobile Network Experience Report France May 2021

France

Mobile Network Experience Report
May 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Orange wins the Download Speed Experience award by a vast margin

With an average speed of 48.6 Mbps, our Orange users experienced much faster speeds than using any other operator. SFR and Free Mobile are a long way behind in second place with scores of 30.8 Mbps and 30.4 Mbps respectively, with Bouygues trailing on 27.5 Mbps. Orange has increased its winning margin from the last report by approximately 1.7 Mbps. Notably, all four operators recorded higher Download Speed Experience scores, although Orange saw the biggest increase rising from 42.8 Mbps last time to 48.6 Mbps now.

For Video Experience, Orange rises to Excellent quality for the first time

Orange's Video Experience score has increased to 76.3 up from 73.7 in the last report, meaning that it has moved from Very Good (65-75 on a 100 point scale) into the Excellent category (75 or above). This result means users had a very consistent experience with fast loading times and non-existent stalling. The Video Experience on Bouygues, SFR and Free Mobile rated as Very Good by comparison. Video Experience quantifies the quality of video streamed to mobile devices using an ITU-based approach that connects technical measurements of real-world video streams to users' perceived video experience.

Orange is the clear winner of the Games Experience and Voice App Experience awards

In Opensignal's remaining experiential awards — which quantify the multiplayer gaming experience and communication using over-the-top voice apps such as Whatsapp or Skype — Orange wins both awards outright. For Games Experience Orange scored 70.1 ahead of SFR's score of 64, Bouygues' 63.5 and Free Mobile's 62.7. On Voice App Experience, there is little difference between Bouygues, Free Mobile and SFR as they scored 78.3, 78 and 78.7 respectively, but Orange is clearly ahead with 80.3 on the 100 point scale.

Bouygues and SFR jointly win the 4G Availability award

The only category Orange does not win is 4G Availability which represents the time users spend connected to a 4G service. While 5G has launched in France, the type of 5G that operators have deployed to date — non-standalone access — requires a smartphone connection to 4G for 5G to operate. Therefore, a win for 4G Availability indicates Bouygues and SFR have a stronger 4G foundation for their 5G services than their rivals. However, Opensignal users connect to 4G in the most locations with Orange, and Orange wins the Opensignal 4G Coverage Experience award with a score of 8.8 on a 10 point scale.

Introduction

Mobile network experience continues to be dominated by Orange as it wins all but one of Opensignal's awards in this report. However, the arrival of 5G opens opportunities for other operators to jump ahead with their mobile experience by using the latest mobile technology and brand new 5G spectrum capacity.

France was one of the last countries in Western Europe to launch 5G services at the end of 2020. In this report, we include measurements from French 5G users in our awards.

In other countries, we have seen 5G enable an enormous improvement in mobile experience compared with existing 4G services. However, there are ongoing concerns in France over the potential adverse effects of 5G on health , which threaten to delay this improvement in mobile experience from reaching French mobile users. Yet in markets with considerably more 5G deployed these issues have not been seen or proven and the World Health Organization (WHO) confirmed that exposure to wireless technologies showed no causal links to negative impact on human health. Fortunately, despite the concerns expressed in France, the national health and safety agency Anses, has found no health risks around 5G in France either.

In France, there have also been unsubstantiated concerns that 5G will worsen greenhouse emissions. However, other operators have found 5G is up to 90% more energy efficient than 4G technology.

Opensignal will continue to assess the real-world mobile network experience and monitor how quickly French users see improvements as 5G rolls out and becomes mainstream in France.

Opensignal Awards Table

Mobile Experience Awards, France
May 2021, France Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
May 2021, France
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
May 2021, France
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Bouygues
72.1
Free Mobile
67.6
Orange
76.3
SFR
71.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Bouygues
72.1
Free Mobile
67.6
Orange
76.3
SFR
71.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Bouygues
63.5
Free Mobile
62.7
Orange
70.1
SFR
64.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Bouygues
78.3
Free Mobile
78.0
Orange
80.3
SFR
78.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Bouygues
27.5
Free Mobile
30.4
Orange
48.6
SFR
30.8
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Bouygues
7.8
Free Mobile
6.0
Orange
9.8
SFR
7.7
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
Bouygues
91.6
Free Mobile
81.3
Orange
89.4
SFR
91.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Bouygues
8.4
Free Mobile
7.5
Orange
8.8
SFR
8.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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