Vietnam’s operators have made steady progress across the majority of our measures of the mobile experience, with average download speeds increasing by 0.2-4.2 Mbps and our users observing improvements on three out of four operators’ networks in terms of 4G Availability. However, our Vinaphone users were the only ones to see an improvement in their Video Experience since our last report.
More changes are in store for the Vietnamese mobile experience, given that the country’s Ministry of Information and Communications is expecting to approve 5G services in mid 2021. Three of the country’s operators — Vinaphone, MobiFone and Viettel Mobile — have been commercially trialing 5G.
Meanwhile Viettel Mobile has continued its success in terms of real-time multiplayer mobile gaming as it remains the only operator to have won our Games Experience award, which we introduced in our September 2020 report.
Measured on a scale of 0-100, the Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Vietnam’s operators were recently recognised for both their performance in terms of mobile network experience at the global level and for their rate of improvement in this regard in our recent Global Mobile Network Experience Awards 2021 report. Viettel Mobile is a Global Leader for Voice App Experience and a Global High Performer for Games Experience, while MobiFone is a Global High Performer for Voice App Experience. In addition, MobiFone, Viettel Mobile and Vietnamobile are Global Rising Stars in one or more categories. MobiFone is a Global Rising Star for Download Speed Experience, Upload Speed Experience and 4G Availability; while Vietnamobile is one for Video Experience and Voice App Experience. Finally, Viettel Mobile is a Global Rising Star for Download Speed Experience.
In this report we examined the mobile network experience of the four nationwide mobile network operators in Vietnam: MobiFone, Vinaphone, Viettel Mobile and Vietnamobile, over a period of 90 days ending January 29, 2021, to see how they fared.