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T-Mobile’s grip on our Download Speed Experience award has weakened as it is statistically tied with KPN in this report but previously T-Mobile had won the award outright since March 2018. KPN’s Download Speed Experience score increased by a massive 11.3 Mbps (21.1%), which outweighed the 4.4 Mbps (7.2%) rise in T-Mobile’s. Impressively, our users observed average download speeds above 60 Mbps on all three operators’ networks, with two operators — KPN and T-Mobile — having Download Speed Experience scores above 65 Mbps. While Vodafone missed out on an award this time, its score rose by a remarkable 11.1 Mbps (21.4%) and was only 1.9-2.4 Mbps behind that of its rivals.
T-Mobile’s four report long winning streak on Upload Speed Experience has come to an end thanks to a 2 Mbps (13.9%) increase in the average upload speeds observed by our KPN users and a 1.4 Mbps (8.2%) drop in those seen by their T-Mobile counterparts. KPN won the Upload Speed Experience award by a lead of 0.6 Mbps (4.1%) over second-placed T-Mobile. However, the largest improvement since our last report was seen by our Vodafone users who saw their average upload speeds increase by 2.2 Mbps (17.9%).
For the second time in a row, no operator was able to win our Games Experience award outright. In real-time multiplayer mobile gaming our users observed a three-way tie between KPN, T-Mobile and Vodafone.
The Netherlands’ operators have edged closer to perfect scores for 4G Availability, as their scores have risen by 1.9-2.2 percentage points since our last report, increasing to 97-98.2%. There remains no outright winner for the 4G Availability award, with T-Mobile and Vodafone remaining joint winners.
While all of the Netherlands’ operators were still locked in a statistical tie for Voice App Experience — and therefore remain joint winners for this award — our users on their networks have seen improvements of 2.9-3.3 points since our last report. While KPN, T-Mobile and Vodafone remain in the Good category, if they can maintain this pace then they should be able to move up into the next Voice App Experience category in a few reports’ time.
Judging by our award table, the Netherlands’ mobile network experience network is becoming increasingly competitive. The number of awards that have joint winners has risen to four out of seven — up from the three seen in our previous report — thanks to the statistical tie on Download Speed Experience between KPN and T-Mobile that exists in our current data collection period. However, KPN has a slight edge over its rivals as far as our awards table is concerned, given that it has two outright wins (Upload Speed Experience and 4G Coverage Experience) and three joint wins (Games Experience, Voice App Experience and Download Speed Experience) to its name, while T-Mobile — the operator with the second largest haul — has only one outright win and four joint wins.
Back in October, T-Mobile announced that it has delayed the date when it will cease providing 2G services to consumer mobile users from 15 November 2020 to 1 June 2021, to free up spectrum for 4G/5G services.
In this report, we've analyzed our data gathered in the 90 days to January 29 2021 to see how the Netherlands’ three national operators — KPN, T-Mobile and Vodafone — stack up. This is the first report in which we have treated T-Mobile and Tele2 as a single entity (T-Mobile) following the completion of their merger in early January 2019. Our overall metrics include measurements from our 5G users. We have also published a companion report — Netherlands 5G User Experience Report March 2021 — which analyzes the experience of our 5G users.
| Mobile Experience Awards Netherlands | |||
|---|---|---|---|
March 2021,
Netherlands Report
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K
KPN
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T
T-Mobile
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V
Vodafone
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Video Experience
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Games Experience
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Voice App Experience
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Download Speed Experience
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Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
March 2021,
Netherlands
|
|---|---|
|
Video Experience
|
T
T-Mobile
|
|
Upload Speed Experience
|
K
KPN
|
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4G Coverage Experience
|
K
KPN
|
|
Mobile Experience Awards Draws
|
March 2021, Netherlands
|
|---|---|
|
Games Experience
|
K
KPN
T
T-Mobile
V
Vodafone
|
|
Voice App Experience
|
K
KPN
T
T-Mobile
V
Vodafone
|
|
Download Speed Experience
|
K
KPN
T
T-Mobile
|
|
4G Availability
|
T
T-Mobile
V
Vodafone
|
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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