Mobile Network Experience Report Netherlands March 2021

Netherlands

Mobile Network Experience Report
March 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

KPN and T-Mobile are joint winners of the Download Speed Experience award

T-Mobile’s grip on our Download Speed Experience award has weakened as it is statistically tied with KPN in this report but previously T-Mobile had won the award outright since March 2018. KPN’s Download Speed Experience score increased by a massive 11.3 Mbps (21.1%), which outweighed the 4.4 Mbps (7.2%) rise in T-Mobile’s. Impressively, our users observed average download speeds above 60 Mbps on all three operators’ networks, with two operators — KPN and T-Mobile — having Download Speed Experience scores above 65 Mbps. While Vodafone missed out on an award this time, its score rose by a remarkable 11.1 Mbps (21.4%) and was only 1.9-2.4 Mbps behind that of its rivals.

KPN seizes the Upload Speed Experience award from T-Mobile

T-Mobile’s four report long winning streak on Upload Speed Experience has come to an end thanks to a 2 Mbps (13.9%) increase in the average upload speeds observed by our KPN users and a 1.4 Mbps (8.2%) drop in those seen by their T-Mobile counterparts. KPN won the Upload Speed Experience award by a lead of 0.6 Mbps (4.1%) over second-placed T-Mobile. However, the largest improvement since our last report was seen by our Vodafone users who saw their average upload speeds increase by 2.2 Mbps (17.9%).

The Netherlands’ operators are tied on Games Experience

For the second time in a row, no operator was able to win our Games Experience award outright. In real-time multiplayer mobile gaming our users observed a three-way tie between KPN, T-Mobile and Vodafone.

Our users in the Netherlands are spending at least 97% of their time connected to 4G

The Netherlands’ operators have edged closer to perfect scores for 4G Availability, as their scores have risen by 1.9-2.2 percentage points since our last report, increasing to 97-98.2%. There remains no outright winner for the 4G Availability award, with T-Mobile and Vodafone remaining joint winners.

All three operators have made steady progress on Voice App Experience

While all of the Netherlands’ operators were still locked in a statistical tie for Voice App Experience — and therefore remain joint winners for this award — our users on their networks have seen improvements of 2.9-3.3 points since our last report. While KPN, T-Mobile and Vodafone remain in the Good category, if they can maintain this pace then they should be able to move up into the next Voice App Experience category in a few reports’ time.

Introduction

Judging by our award table, the Netherlands’ mobile network experience network is becoming increasingly competitive. The number of awards that have joint winners has risen to four out of seven — up from the three seen in our previous report — thanks to the statistical tie on Download Speed Experience between KPN and T-Mobile that exists in our current data collection period. However, KPN has a slight edge over its rivals as far as our awards table is concerned, given that it has two outright wins (Upload Speed Experience and 4G Coverage Experience) and three joint wins (Games Experience, Voice App Experience and Download Speed Experience) to its name, while T-Mobile — the operator with the second largest haul — has only one outright win and four joint wins.

Back in October, T-Mobile announced that it has delayed the date when it will cease providing 2G services to consumer mobile users from 15 November 2020 to 1 June 2021, to free up spectrum for 4G/5G services.

In this report, we've analyzed our data gathered in the 90 days to January 29 2021 to see how the Netherlands’ three national operators — KPN, T-Mobile and Vodafone — stack up. This is the first report in which we have treated T-Mobile and Tele2 as a single entity (T-Mobile) following the completion of their merger in early January 2019. Our overall metrics include measurements from our 5G users. We have also published a companion report — Netherlands 5G User Experience Report March 2021 — which analyzes the experience of our 5G users.

Opensignal Awards Table

Mobile Experience Awards, Netherlands
March 2021, Netherlands Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
March 2021, Netherlands
Video Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
March 2021, Netherlands
Games Experience
Voice App Experience
Download Speed Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
KPN
78.4
T-Mobile
79.5
Vodafone
78.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
KPN
78.4
T-Mobile
79.5
Vodafone
78.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience

Games Experience
in 0-100 points
KPN
84.3
T-Mobile
84.5
Vodafone
85.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
KPN
83.1
T-Mobile
83.2
Vodafone
83.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
KPN
65.1
T-Mobile
65.6
Vodafone
63.2
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
KPN
16.3
T-Mobile
15.7
Vodafone
14.6
0 5 10 15 20
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
KPN
97.0
T-Mobile
98.2
Vodafone
98.1
0 25 50 75 100
The brackets represent confidence intervals.
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4G Coverage Experience

4G Coverage Experience
in 0-10 points
KPN
9.9
T-Mobile
9.8
Vodafone
9.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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