India

Mobile Network Experience Report
March 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Airtel wins Opensignal’s Video Experience award for the fifth time in a row

Once again, our users connected to Airtel’s network enjoyed the best Experience in India. Airtel continues to place firmly in the Good category (55-65 on a 0-100 scale) with a score of 60.3 points — a growth of 2.8 points since our last report — but Vi is snapping on its heels. Our Vi users reported the greatest improvement of six points, from 54.2 points to 60.1 points moving Vi into the Good category. Meanwhile, Jio (53.3) and BSNL (38.6) have continued to place in the Fair and Poor categories, respectively. Today, consumption of short videos online on channels like YouTube, social media, and other OTT apps contributes to more than 50% of the mobile data traffic in India, which means that Video Experience is a critical aspect of users’ mobile network experience.

Airtel users enjoy the best Games Experience in India

Airtel continues to win in India for multiplayer mobile Games Experience. Airtel’s score of 58.5 points (out of 100) is half a point higher than that of Vi, while Jio and BSNL were further away with 48.1 and 36.9 points, respectively. Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games like COD mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Airtel holds on to our Voice App Experience award

Airtel once again leads in our measure of the quality of experience for over-the-top (OTT) voice services — on mobile apps such as WhatsApp, Skype and Facebook Messenger. The operator won our Voice App Experience award with a score of 77.8 points, while Vi was close behind with 76.8 points. Our Vi and Airtel users reported upswings of 2.4 points and 2.3 points, respectively, and placed in the Acceptable Category (74-80). Our users on Jio's network saw a 1.3 points improvement which pushed its rating up from Poor to Acceptable. This means our Indian users on three out of four networks perceived an Acceptable Voice App Experience. But BSNL’s score of 69.7 continues to place in the Poor rating category, despite an increase of 3.6 points.

Vi jumps into the lead on Download Speed Experience and keeps the Upload Speed Experience award

Vi now wins both Opensignal’s mobile speed awards in India. Since our last report, our users on Vi recorded the largest increase of 0.9 Mbps in their average upload speeds and a boost of 1.8 Mbps in their average download speeds, but users connecting with other operators saw relatively lower improvements — 0.1-0.7 Mbps across both metrics. As a result of this, Vi won both our Download Speed Experience and Upload Speed Experience award with scores of 11.9 Mbps and 4.5 Mbps, respectively.

Jio remains top in 4G Availability and 4G Coverage Experience, as 4G Access grows in India

Jio has now surpassed the 99% 4G Availability milestone with a 0.5 percentage points increase since Opensignal’s last report. At the same time, Airtel’s score rose by 1.8 percentage points to 97.4%. These increases are noteworthy because both operators have limited room to improve in the proportion of time 4G smartphone users spend connected to 4G as they approach 100% so even small increases are impressive. However, Vi and BSNL’s scores increased significantly by 5.1 and 3.5 percentage points to 89.2% and 61.1%, respectively. Jio also wins our 4G Coverage Experience award with a score of 9.4 (on a 10-point scale).

Introduction

The dynamics in the Indian cellular markets have changed dramatically, since 2019, when three leading operators decided to hike prices, signaling a truce to the price wars. Recently Opensignal found that as price differentiation reduces in India, mobile network experience remains a key indicator of smartphone users switching mobile operator.

Our latest look at the Indian mobile network experience shows a highly competitive landscape, with operators striving to offer the best experience to their users in order to differentiate their services. In this report, our users across all four networks — Airtel, BSNL, Jio and Vi — reported improvements on the majority of metrics.

As a result of these changes, we saw our awards spread across three leading mobile networks — Airtel, Jio and Vi. Airtel won the largest share of awards, scooping up all three awards for our experiential metrics — Video Experience, Voice App Experience and Games Experience. Vi won awards for both Opensignal’s speed categories holding on to the Upload Speed Experience award and gaining a the Download Speed Experience award. Jio, as usual, won the 4G Availability and 4G Coverage Experience awards. However, our users experienced the largest improvements when connected to Vi’s network, which is likely due to Vi’s noteworthy 5.1 percentage points improvement in 4G Availability — which pulls up the overall scores for Vi as our Vi users are spending more time connected to higher quality 4G services rather than older and less efficient 3G technology.

India’s mobile market is changing for other reasons as well. The country’s three leading service providers — Airtel, Jio and Vi — recently acquired 4G spectrum in the 800 MHz, 1800 MHz and 2300 MHz bands worth a combined $10.6 billion; Jio acquired the largest amount of spectrum (488.35 MHz), followed by Airtel’s 355.45 MHz purchase, while Vi bought spectrum in only five circles. As a result of which Airtel now holds the largest spectrum holding (2,107 MHz) while Jio and Vi are almost neck and neck with total spectrum holding of 1717 MHz and 1768 MHz, respectively. In the future, as operators will make use of the newly acquired spectrum to add capacity and coverage, it will be interesting to see how the competition shapes up in India as existing networks will play a key role in the smooth transition to next-generation 5G networks.

In this report, we have compared the experience of our users on the country’s four main operators — Airtel, BSNL, Jio and Vi — for a period of 90 days ending January 29, 2021, to see how they fared and delved deeper into 21 of India's key telecom circles, comparing the experience users received on these four operators.

Opensignal Awards Table

Mobile Experience Awards, India
March 2021, India Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2021, India
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Airtel
60.3
BSNL
38.6
Jio
53.3
Vi
60.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Airtel wins Opensignal’s Video Experience award for the fifth time in a row; this means our Indian smartphone users continued to enjoy the best quality of mobile video streaming when connected to Airtel’s network. Airtel's overall score this time is 60.3 points on a 0-100 scale, which placed it in the Good Video Experience category (55-65). Vi also placed in this category with a score of 60.1 points — a significant improvement of six points since our last report.

The overall Video Experience in India is improving: our Airtel users reported an improvement of 2.8 points, while our user connected with BSNL reported an increase of 4.2 points. Jio’s score improved by just one point. However, BSNL (38.6) and Jio (53.3) continue to remain in the Poor and Fair categories, respectively.

Video Experience
in 0-100 points
Airtel
60.3
BSNL
38.6
Jio
53.3
Vi
60.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
60.4 (± 0.05) 44.0 (± 0.63) 53.3 (± 0.04) 62.3 (± 0.07)
3G Video Experience
39.8 (± 1.76) 36.9 (± 0.35) 38.7 (± 0.38)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
60 (± 0.05)
44 (± 0.63)
53 (± 0.04)
62 (± 0.07)
3G Video Experience in 0-100 points
40 (± 1.76)
37 (± 0.35)
39 (± 0.38)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Breaking down the Video Experience by network technology type, our 4G Video Experience ratings mirrored our overall national ratings, except that BSNL placed in the Fair category. However, 3G Video Experience remains Poor across all four networks.

Opensignal’s Video Experience quantifies video streaming quality by measuring real-world video streams using dedicated video streaming tests to reflect users’ true experience over an operator’s mobile network. The calculation takes picture quality, video loading time and stall rate into account and combines these measurements using an ITU-based approach to reflect the perceived video experience as reported by real people. A Good rating indicates that users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times may have been slow and stalling may have occurred, especially at higher resolutions.

As we descend to lower ratings, loading times lengthen, and users encounter more stops and stutters in video streams, most notably at higher resolutions. A Poor Video Experience indicates prolonged loading times, and frequent stalling is common.

Games Experience

Airtel won our Games Experience award outright with a score of 58.5 points, (on a 100-point scale), while Vi was close behind with 58 points. This means our Airtel users saw the best experience while playing multiplayer mobile games in India. But the scores reported by our Jio (48.1) and BSNL (36.9) users were significantly lower than those of users connecting on Airtel and Vi’s networks. Lower scores mean users’ experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.

Games Experience
in 0-100 points
Airtel
58.5
BSNL
36.9
Jio
48.1
Vi
58.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
58.6 (± 0.06) 40.7 (± 0.27) 48.1 (± 0.05) 61.5 (± 0.08)
3G Games Experience
36.2 (± 0.30) 36.2 (± 0.08) 36.0 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
59 (± 0.06)
41 (± 0.27)
48 (± 0.05)
62 (± 0.08)
3G Games Experience in 0-100 points
36 (± 0.30)
36 (± 0.08)
36 (± 0.07)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Opensignal’s Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research, quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience

Airtel held on to our Voice App Experience, with a score of 77.8 points (out of 100), while Vi came close to challenging Airtel with a score of 76.8 points. This was a result of the 2.4 points increase reported by our Vi users, compared to the increase of 2.3 points reported by Airtel users since our previous report. Jio users saw an 1.3 points increase which was good enough to push Jio up from the Poor to Acceptable category. However, BSNL remained in the Poor category with 69.7 points, despite the improvement of 3.6 points reported by our users connected to its network.

Voice App Experience
in 0-100 points
Airtel
77.8
BSNL
69.7
Jio
74.8
Vi
76.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
77.8 (± 0.02) 71.4 (± 0.24) 74.8 (± 0.02) 77.6 (± 0.03)
3G Voice App Experience
69.4 (± 0.62) 69.1 (± 0.20) 68.6 (± 0.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
78 (± 0.02)
71 (± 0.24)
75 (± 0.02)
78 (± 0.03)
3G Voice App Experience in 0-100 points
69 (± 0.62)
69 (± 0.20)
69 (± 0.15)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

An Acceptable rating means users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion. Likewise, a Poor rating means many users were dissatisfied and likely suffered from increased call quality impairments.

Opensignal’s Voice App Experience quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. It ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality.

Download Speed Experience

In our last report, we saw Airtel’s lead in Download Speed Experience over Vi shrink to 3.5%. And this time, Vi beats Airtel’s score by 1.4 Mbps (13.2%) and wins our Download Speed Experience award with a score of 11.9 Mbps. While our users on Vi’s network experienced a boost of 1.8 Mbps (18.4%) in their average download speeds, users on Airtel, BSNL and Jio saw their speeds increase fractionally by 0.1-0.6 Mbps. As a result of this, Airtel is in second-place with a score of 10.5 Mbps, followed by Jio’s score of 7.1 Mbps, while BSNL is in last place with 3.3 Mbps.

Download Speed Experience
in Mbps
Airtel
10.5
BSNL
3.3
Jio
7.1
Vi
11.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
10.5 (± 0.02) 4.1 (± 0.07) 7.1 (± 0.01) 12.7 (± 0.03)
3G Download Speed
3.6 (± 0.12) 3.0 (± 0.02) 3.6 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Download Speed in Mbps
11 (± 0.02)
4 (± 0.07)
7 (± 0.01)
13 (± 0.03)
3G Download Speed in Mbps
4 (± 0.12)
3 (± 0.02)
4 (± 0.02)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

When we look at Download Speed Experience by technology, the 4G Download Speed results reflected the overall scores; our Vi users saw the highest speeds with a score of 12.7 Mbps, while Airtel, Jio and BSNL followed behind with scores of 10.5 Mbps, 7.1 Mbps and 4.1 Mbps respectively. In 3G Download Speed Airtel and Vi are numerically tied with scores averaging 3.6 Mbps.

Upload Speed Experience

Our users have experienced improved upload speeds across all four networks since the last report. Our users on Vi’s network saw the most significant improvement of 0.9 Mbps (26.5%) in their Upload Speed Experience, while those on Airtel reported a 0.7 Mbps increase. As a result of this Vi once again won our Upload Speed Experience award, this time with a score of 4.5 Mbps, and enhanced its lead over Airtel’s score (3.6 Mbps) by 0.2 Mbps. Our BSNL and Jio users also saw 0.2-0.4 Mbps faster average upload speeds, but their scores lagged significantly behind at 1.2 Mbps and 2.5 Mbps, respectively.

Upload Speed Experience
in Mbps
Airtel
3.6
BSNL
1.2
Jio
2.5
Vi
4.5
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
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Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
3.6 (± 0.01) 1.8 (± 0.03) 2.5 (± 0.00) 4.8 (± 0.01)
3G Upload Speed
1.0 (± 0.06) 1.0 (± 0.01) 1.1 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Upload Speed in Mbps
4 (± 0.01)
2 (± 0.03)
3 (± 0.00)
5 (± 0.01)
3G Upload Speed in Mbps
1 (± 0.06)
1 (± 0.01)
1 (± 0.01)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Upload speeds are becoming increasingly important in mobile services, with changing usage patterns and consumption habits. Mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are moving away from content consumption to content creation, which gives operators with the fastest upload speeds a distinct advantage.

4G Availability

India’s 4G-only operator Jio once again claimed our 4G Availability award. The average proportion of time that our Jio users spent connected to 4G has increased by 0.5 percentage points since our last report to reach an impressive score of 99.2%. Airtel’s 4G Availability score has also grown by 1.8 percentage points to 97.4%. It is commendable to see such growth, given the very limited scope for improvement. However, the greatest increase of 5.1 percentage points was reported by our Vi users, who experienced 89.2% 4G Availability, while BSNL surpassed the 60% mark with a score of 61.1%.

4G Availability
% of time
Airtel
97.4
BSNL
61.1
Jio
99.2
Vi
89.2
0 25 50 75 100
The brackets represent confidence intervals.
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Additionally, the improvements that our Vi users have seen in our other metrics, is likely due to a significant improvement in 4G Availability because as users spend more time connected to the superior 4G standard, compared with the less capable and older 3G technology, users’ overall experience scores will increase. A higher 4G Availability helps to improve the overall mobile network experience of users.

4G Coverage Experience

Jio held onto our 4G Coverage Experience award with the highest score of 9.4 points (on a 10-point scale), followed by Airtel and Vi’s scores of 7.6 points and 6.1 points, respectively, while BSNL was further away with a score of 2.5 points. Our users observed the most significant growth of 0.4 points on Airtel’s network, while our users on Vi and Jio have seen improvements of 0.2 points and 0.1 points, respectively, since Opensignal’s last India report.

4G Coverage Experience
in 0-10 points
Airtel
7.6
BSNL
2.5
Jio
9.4
Vi
6.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience is a measure of how our mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our regional analysis, we assessed how the mobile network experience varies across India's 21 circles. Our results highlight how our users' experience on India's four national operators – Airtel, BSNL, Jio and Vi – compare, depending on the circles they are located in and the type of service offered by operators in those circles.

In Video Experience, the national winner Airtel wins outright in seven circles, including Gujarat where our Airtel users enjoyed a Very Good Experience — better than the national average. Airtel further collected a joint win with Vi in the Orissa circle. Meanwhile, Vi collected 11 awards outright and jointly won with Jio in the Northeast circle. Jio won one award in Himachal Pradesh.

Like our national results,Airtel dominates regional Voice App Experience. Airtel tops in 11 circles outright, including Gujarat and Madhya Pradesh circles, where our users on its network enjoyed a Good Voice App Experience. Furthermore, Airtel jointly wins with Vi in three cities: in the Delhi metro circle, North-east circle and Orissa circle.

Turning to speed, we saw Vi take home 28 (out of a possible 42 awards) while Airtel won 11 awards, for both download and upload speed categories combined. In regional Download Speed Experience Vi won outright in 13 circles, while Airtel won outright in six circles including four out of five A category circles: Andhra Pradesh, Karnataka, Maharashtra and Tamil Nadu. Additionally, both operators jointly won this category in Orissa. We saw similar results in Upload Speed Experience; Vi won outright in 15 circles, while Airtel won in five circles. In Himachal Pradesh, Jio and Vi shared the first place.

Lastly, on our analysis of regional 4G Availability, Jio won outright in all 21 circles. Meanwhile, our Airtel users experienced more than 95% 4G Availability in each of the circles and 97.7-98.3% 4G Availability in the metro circles. Our Vi users saw a wider variation in 4G Availability than Airtel and Jio — ranging from 77.4% (Himachal Pradesh) to 95% (Mumbai metro circle) — depending on the circle.

Select any region or city below to display individual breakdown

Andhra Pradesh

Video Experience
in Andhra Pradesh
in 0-100 points
Airtel
63.3
BSNL
44.0
Jio
56.4
Vi
58.9
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Games Experience
in Andhra Pradesh
in 0-100 points
Airtel
63.3
BSNL
37.7
Jio
51.0
Vi
48.4
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Voice App Experience
in Andhra Pradesh
in 0-100 points
Airtel
78.5
BSNL
70.5
Jio
75.5
Vi
75.1
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Download Speed Experience
in Andhra Pradesh
in Mbps
Airtel
13.4
BSNL
3.8
Jio
7.9
Vi
9.3
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Upload Speed Experience
in Andhra Pradesh
in Mbps
Airtel
5.8
BSNL
1.3
Jio
2.1
Vi
3.0
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4G Availability
in Andhra Pradesh
% of time
Airtel
97.4
BSNL
64.0
Jio
99.2
Vi
89.3
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Assam

Video Experience
in Assam
in 0-100 points
Airtel
54.8
BSNL
44.6
Jio
55.2
Vi
64.4
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Games Experience
in Assam
in 0-100 points
Airtel
48.2
BSNL
37.1
Jio
42.2
Vi
56.7
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Voice App Experience
in Assam
in 0-100 points
Airtel
75.2
BSNL
69.8
Jio
73.3
Vi
76.7
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Download Speed Experience
in Assam
in Mbps
Airtel
8.9
BSNL
4.1
Jio
7.6
Vi
14.0
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Upload Speed Experience
in Assam
in Mbps
Airtel
2.1
BSNL
1.4
Jio
2.2
Vi
7.3
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4G Availability
in Assam
% of time
Airtel
97.3
BSNL
66.2
Jio
99.1
Vi
83.7
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Bihar

Video Experience
in Bihar
in 0-100 points
Airtel
62.6
BSNL
38.8
Jio
52.1
Vi
49.3
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Games Experience
in Bihar
in 0-100 points
Airtel
58.7
BSNL
36.3
Jio
44.6
Vi
48.4
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Voice App Experience
in Bihar
in 0-100 points
Airtel
78.5
BSNL
68.4
Jio
74.3
Vi
75.3
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Download Speed Experience
in Bihar
in Mbps
Airtel
11.0
BSNL
3.3
Jio
7.1
Vi
7.8
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Upload Speed Experience
in Bihar
in Mbps
Airtel
3.8
BSNL
1.3
Jio
2.6
Vi
3.3
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4G Availability
in Bihar
% of time
Airtel
95.6
BSNL
62.9
Jio
99.2
Vi
87.1
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Delhi

Video Experience
in Delhi
in 0-100 points
Airtel
62.6
Jio
53.8
Vi
63.7
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Games Experience
in Delhi
in 0-100 points
Airtel
62.2
Jio
56.8
Vi
58.5
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Voice App Experience
in Delhi
in 0-100 points
Airtel
78.6
Jio
77.6
Vi
78.0
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Download Speed Experience
in Delhi
in Mbps
Airtel
10.1
Jio
6.9
Vi
11.7
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Upload Speed Experience
in Delhi
in Mbps
Airtel
2.2
Jio
2.3
Vi
3.8
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4G Availability
in Delhi
% of time
Airtel
98.3
Jio
99.3
Vi
92.2
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Gujarat

Video Experience
in Gujarat
in 0-100 points
Airtel
64.3
BSNL
42.2
Jio
51.8
Vi
63.2
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Games Experience
in Gujarat
in 0-100 points
Airtel
71.2
BSNL
44.5
Jio
48.8
Vi
64.6
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Voice App Experience
in Gujarat
in 0-100 points
Airtel
80.4
BSNL
73.4
Jio
74.8
Vi
78.4
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Download Speed Experience
in Gujarat
in Mbps
Airtel
10.5
BSNL
3.9
Jio
6.3
Vi
13.2
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Upload Speed Experience
in Gujarat
in Mbps
Airtel
4.5
BSNL
1.6
Jio
2.1
Vi
5.7
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4G Availability
in Gujarat
% of time
Airtel
98.1
BSNL
63.6
Jio
99.4
Vi
91.9
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Haryana

Video Experience
in Haryana
in 0-100 points
Airtel
57.3
BSNL
37.9
Jio
52.8
Vi
59.6
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Games Experience
in Haryana
in 0-100 points
Airtel
50.1
BSNL
37.4
Jio
44.6
Vi
56.5
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Voice App Experience
in Haryana
in 0-100 points
Airtel
75.8
BSNL
71.2
Jio
73.3
Vi
76.2
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Download Speed Experience
in Haryana
in Mbps
Airtel
8.9
BSNL
3.1
Jio
6.6
Vi
11.4
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Upload Speed Experience
in Haryana
in Mbps
Airtel
2.9
BSNL
1.3
Jio
2.4
Vi
4.8
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4G Availability
in Haryana
% of time
Airtel
97.5
BSNL
62.2
Jio
99.2
Vi
89.8
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Himachal Pradesh

Video Experience
in Himachal Pradesh
in 0-100 points
Airtel
56.7
BSNL
39.1
Jio
59.9
Vi
52.1
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Games Experience
in Himachal Pradesh
in 0-100 points
Airtel
58.7
BSNL
37.2
Jio
56.7
Vi
51.5
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Voice App Experience
in Himachal Pradesh
in 0-100 points
Airtel
78.1
BSNL
70.5
Jio
77.7
Vi
76.4
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Download Speed Experience
in Himachal Pradesh
in Mbps
Airtel
9.1
BSNL
3.2
Jio
8.8
Vi
7.4
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Upload Speed Experience
in Himachal Pradesh
in Mbps
Airtel
2.1
BSNL
1.1
Jio
4.3
Vi
4.1
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4G Availability
in Himachal Pradesh
% of time
Airtel
97.6
Jio
99.1
Vi
77.7
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Karnataka

Video Experience
in Karnataka
in 0-100 points
Airtel
58.8
BSNL
40.9
Jio
55.6
Vi
59.9
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Games Experience
in Karnataka
in 0-100 points
Airtel
54.6
BSNL
35.4
Jio
52.2
Vi
57.2
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Voice App Experience
in Karnataka
in 0-100 points
Airtel
77.5
BSNL
68.3
Jio
75.6
Vi
76.7
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Download Speed Experience
in Karnataka
in Mbps
Airtel
11.2
BSNL
3.5
Jio
7.9
Vi
8.8
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Upload Speed Experience
in Karnataka
in Mbps
Airtel
2.5
BSNL
1.0
Jio
2.2
Vi
4.8
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4G Availability
in Karnataka
% of time
Airtel
97.6
BSNL
54.6
Jio
99.0
Vi
92.6
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Kerala

Video Experience
in Kerala
in 0-100 points
Airtel
57.6
BSNL
29.6
Jio
54.8
Vi
58.4
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Games Experience
in Kerala
in 0-100 points
Airtel
52.8
BSNL
35.0
Jio
42.8
Vi
53.1
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Voice App Experience
in Kerala
in 0-100 points
Airtel
76.2
BSNL
66.4
Jio
71.9
Vi
75.2
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Download Speed Experience
in Kerala
in Mbps
Airtel
8.4
BSNL
2.2
Jio
7.4
Vi
11.5
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Upload Speed Experience
in Kerala
in Mbps
Airtel
2.0
BSNL
1.0
Jio
1.5
Vi
3.6
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4G Availability
in Kerala
% of time
Airtel
96.7
BSNL
56.9
Jio
98.7
Vi
84.5
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Kolkata

Video Experience
in Kolkata
in 0-100 points
Airtel
62.8
BSNL
41.6
Jio
58.7
Vi
65.9
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Games Experience
in Kolkata
in 0-100 points
Airtel
50.3
BSNL
38.1
Jio
56.3
Vi
67.3
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Voice App Experience
in Kolkata
in 0-100 points
Airtel
76.0
BSNL
70.2
Jio
78.2
Vi
78.8
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Download Speed Experience
in Kolkata
in Mbps
Airtel
11.6
BSNL
3.4
Jio
8.2
Vi
16.6
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Upload Speed Experience
in Kolkata
in Mbps
Airtel
2.2
BSNL
1.1
Jio
3.7
Vi
5.2
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4G Availability
in Kolkata
% of time
Airtel
97.6
BSNL
61.6
Jio
99.2
Vi
93.7
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Madhya Pradesh

Video Experience
in Madhya Pradesh
in 0-100 points
Airtel
65.2
BSNL
40.0
Jio
56.1
Vi
65.7
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Games Experience
in Madhya Pradesh
in 0-100 points
Airtel
67.4
BSNL
38.2
Jio
51.8
Vi
60.4
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Voice App Experience
in Madhya Pradesh
in 0-100 points
Airtel
80.5
BSNL
70.5
Jio
75.7
Vi
78.0
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Download Speed Experience
in Madhya Pradesh
in Mbps
Airtel
11.4
BSNL
3.5
Jio
8.0
Vi
15.6
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Upload Speed Experience
in Madhya Pradesh
in Mbps
Airtel
4.9
BSNL
1.1
Jio
2.7
Vi
4.9
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4G Availability
in Madhya Pradesh
% of time
Airtel
97.8
BSNL
64.3
Jio
99.3
Vi
89.2
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Maharashtra

Video Experience
in Maharashtra
in 0-100 points
Airtel
60.7
BSNL
36.1
Jio
47.8
Vi
54.1
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Games Experience
in Maharashtra
in 0-100 points
Airtel
65.7
BSNL
38.3
Jio
44.2
Vi
55.6
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Voice App Experience
in Maharashtra
in 0-100 points
Airtel
78.7
BSNL
69.2
Jio
72.9
Vi
75.4
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Download Speed Experience
in Maharashtra
in Mbps
Airtel
10.7
BSNL
3.5
Jio
5.3
Vi
10.0
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Upload Speed Experience
in Maharashtra
in Mbps
Airtel
4.9
BSNL
1.2
Jio
1.8
Vi
2.8
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4G Availability
in Maharashtra
% of time
Airtel
96.6
BSNL
52.8
Jio
99.0
Vi
84.7
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Mumbai

Video Experience
in Mumbai
in 0-100 points
Airtel
61.7
Jio
56.1
Vi
65.2
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Games Experience
in Mumbai
in 0-100 points
Airtel
70.0
Jio
61.9
Vi
73.0
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Voice App Experience
in Mumbai
in 0-100 points
Airtel
79.3
Jio
77.7
Vi
80.0
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Download Speed Experience
in Mumbai
in Mbps
Airtel
9.7
Jio
7.3
Vi
13.4
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Upload Speed Experience
in Mumbai
in Mbps
Airtel
3.5
Jio
3.1
Vi
5.2
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4G Availability
in Mumbai
% of time
Airtel
98.0
Jio
99.2
Vi
95.2
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North-East

Video Experience
in North-East
in 0-100 points
Airtel
49.8
BSNL
41.9
Jio
51.8
Vi
53.8
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Games Experience
in North-East
in 0-100 points
Airtel
40.2
BSNL
35.7
Jio
37.8
Vi
41.8
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Voice App Experience
in North-East
in 0-100 points
Airtel
70.7
BSNL
67.1
Jio
69.8
Vi
70.4
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Download Speed Experience
in North-East
in Mbps
Airtel
7.0
BSNL
3.7
Jio
7.1
Vi
9.6
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Upload Speed Experience
in North-East
in Mbps
Airtel
1.7
BSNL
1.4
Jio
2.2
Vi
5.6
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4G Availability
in North-East
% of time
Airtel
96.1
BSNL
66.4
Jio
98.4
Vi
80.5
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Orissa

Video Experience
in Orissa
in 0-100 points
Airtel
60.9
BSNL
37.5
Jio
53.9
Vi
61.0
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Games Experience
in Orissa
in 0-100 points
Airtel
56.9
BSNL
35.5
Jio
45.6
Vi
56.8
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Voice App Experience
in Orissa
in 0-100 points
Airtel
78.5
BSNL
67.1
Jio
74.0
Vi
78.0
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Download Speed Experience
in Orissa
in Mbps
Airtel
10.9
BSNL
3.2
Jio
7.3
Vi
11.3
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Upload Speed Experience
in Orissa
in Mbps
Airtel
3.1
BSNL
1.2
Jio
2.3
Vi
4.8
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4G Availability
in Orissa
% of time
Airtel
96.6
BSNL
60.5
Jio
99.0
Vi
79.5
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Punjab

Video Experience
in Punjab
in 0-100 points
Airtel
52.4
BSNL
39.0
Jio
54.5
Vi
57.0
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Games Experience
in Punjab
in 0-100 points
Airtel
43.8
BSNL
37.0
Jio
50.5
Vi
53.2
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Voice App Experience
in Punjab
in 0-100 points
Airtel
73.3
BSNL
70.5
Jio
75.2
Vi
75.9
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Download Speed Experience
in Punjab
in Mbps
Airtel
7.3
BSNL
3.2
Jio
7.4
Vi
10.1
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Upload Speed Experience
in Punjab
in Mbps
Airtel
2.1
BSNL
1.1
Jio
3.3
Vi
5.6
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4G Availability
in Punjab
% of time
Airtel
97.7
BSNL
67.3
Jio
99.0
Vi
89.9
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Rajasthan

Video Experience
in Rajasthan
in 0-100 points
Airtel
62.7
BSNL
39.5
Jio
55.9
Vi
59.8
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Games Experience
in Rajasthan
in 0-100 points
Airtel
64.5
BSNL
37.8
Jio
54.1
Vi
59.3
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Voice App Experience
in Rajasthan
in 0-100 points
Airtel
79.4
BSNL
71.7
Jio
76.3
Vi
77.1
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Download Speed Experience
in Rajasthan
in Mbps
Airtel
13.6
BSNL
3.3
Jio
8.4
Vi
11.4
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Upload Speed Experience
in Rajasthan
in Mbps
Airtel
5.2
BSNL
1.1
Jio
4.2
Vi
4.4
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4G Availability
in Rajasthan
% of time
Airtel
98.2
BSNL
59.5
Jio
99.2
Vi
88.6
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Tamil Nadu

Video Experience
in Tamil Nadu
in 0-100 points
Airtel
63.8
BSNL
37.8
Jio
56.3
Vi
62.1
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Games Experience
in Tamil Nadu
in 0-100 points
Airtel
55.5
BSNL
36.0
Jio
51.7
Vi
60.6
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Voice App Experience
in Tamil Nadu
in 0-100 points
Airtel
77.3
BSNL
68.2
Jio
75.6
Vi
77.2
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Download Speed Experience
in Tamil Nadu
in Mbps
Airtel
11.5
BSNL
3.0
Jio
7.8
Vi
10.5
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Upload Speed Experience
in Tamil Nadu
in Mbps
Airtel
2.5
BSNL
1.2
Jio
2.0
Vi
5.1
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4G Availability
in Tamil Nadu
% of time
Airtel
97.7
BSNL
56.4
Jio
98.9
Vi
88.6
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Uttar Pradesh East

Video Experience
in Uttar Pradesh East
in 0-100 points
Airtel
51.6
BSNL
37.0
Jio
49.7
Vi
58.1
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Games Experience
in Uttar Pradesh East
in 0-100 points
Airtel
47.7
BSNL
36.1
Jio
39.9
Vi
52.1
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Voice App Experience
in Uttar Pradesh East
in 0-100 points
Airtel
74.8
BSNL
69.3
Jio
71.3
Vi
74.5
Download Image
Download Speed Experience
in Uttar Pradesh East
in Mbps
Airtel
7.6
BSNL
3.1
Jio
6.3
Vi
12.1
Download Image
Upload Speed Experience
in Uttar Pradesh East
in Mbps
Airtel
2.2
BSNL
1.2
Jio
2.7
Vi
3.8
Download Image
4G Availability
in Uttar Pradesh East
% of time
Airtel
96.5
BSNL
61.2
Jio
99.1
Vi
81.7
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Uttar Pradesh West

Video Experience
in Uttar Pradesh West
in 0-100 points
Airtel
62.7
BSNL
40.7
Jio
51.8
Vi
57.3
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Games Experience
in Uttar Pradesh West
in 0-100 points
Airtel
56.9
BSNL
37.8
Jio
43.1
Vi
57.0
Download Image
Voice App Experience
in Uttar Pradesh West
in 0-100 points
Airtel
78.5
BSNL
72.5
Jio
72.8
Vi
76.3
Download Image
Download Speed Experience
in Uttar Pradesh West
in Mbps
Airtel
12.2
BSNL
3.6
Jio
6.5
Vi
13.5
Download Image
Upload Speed Experience
in Uttar Pradesh West
in Mbps
Airtel
5.3
BSNL
1.2
Jio
2.1
Vi
5.0
Download Image
4G Availability
in Uttar Pradesh West
% of time
Airtel
98.1
BSNL
53.9
Jio
99.2
Vi
87.2
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West Bengal

Video Experience
in West Bengal
in 0-100 points
Airtel
55.5
BSNL
38.0
Jio
54.0
Vi
61.1
Download Image
Games Experience
in West Bengal
in 0-100 points
Airtel
39.3
BSNL
34.5
Jio
41.8
Vi
56.2
Download Image
Voice App Experience
in West Bengal
in 0-100 points
Airtel
71.4
BSNL
64.9
Jio
73.0
Vi
76.5
Download Image
Download Speed Experience
in West Bengal
in Mbps
Airtel
9.8
BSNL
3.3
Jio
7.1
Vi
16.6
Download Image
Upload Speed Experience
in West Bengal
in Mbps
Airtel
1.5
BSNL
1.0
Jio
2.7
Vi
4.8
Download Image
4G Availability
in West Bengal
% of time
Airtel
95.9
BSNL
57.0
Jio
99.1
Vi
85.2
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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