Mobile Network Experience Report Chile March 2021

Chile

Mobile Network Experience Report
March 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Entel pushes past Claro to win the Video Experience award outright

Entel has put an end to Claro’s impressive Video Experience winning streak. Claro previously won the award outright in all three of our previous reports on the Chilean mobile network experience that included the Video Experience award, but this time Entel has seized the top spot, with a score of 64.2 points out of 100. Entel’s win was made possible by a four point increase in its score and because Claro’s score has risen by only 1.2 points since our last report. As a result of these changes, Entel commanded a lead of 0.6 points. As WOM’s Video Experience score improved by a remarkable 9.2 points and rose to 62 points, our users on all four of Chile’s national operators enjoyed a Good Video Experience.

WOM’s Upload Speed Experience jumps upwards, allowing it to win the award outright

Since our last report, the average upload speeds observed by our WOM users have risen by an impressive 1.6 Mbps (19.2%), to reach 9.9 Mbps. WOM was able to break the statistical tie that existed in our previous report between it and Entel to win the award. The only other operator to see an improvement in its Upload Speed Experience score was Movistar, who saw it tick upward by just 0.1 Mbps.

All of Chile’s operators have made good progress on 4G Availability save Entel

The proportion of time that our WOM users spent connected to 4G services has increased by 2.8 percentage points since our last report, with their counterparts on Claro and Movistar seeing an increase of two percentage points. In contrast, Entel’s 4G Availability score fell by two percentage points, but the operator remains the winner of the 4G Availability award, this time with a score of 85%. Three out of Chile’s four national operators had 4G Availability scores that were above the 80% mark, with the exception being Claro, which was 6.5 percentage points below this figure. In addition, WOM moved into second place, after statistically tying with Movistar on 4G Availability in our previous report.

The average download speeds seen by our WOM users have risen by 32%

While the tie between Claro and Entel for the top spot on Download Speed Experience has carried over from our previous report, more change has occurred lower down the rankings. WOM has overtaken Movistar thanks to an increase of 3 Mbps (32%) in its score. WOM’s Download Speed Experience score was 3.6-4 Mbps behind the two front-runners, improved from the gap of 6.9-7 Mbps in our last report.

Entel has won our Games Experience award for the second time in a row

Entel was the inaugural winner of our Games Experience award in our last report and this time round it has been able to hold onto the top spot for multiplayer mobile gaming. However, while WOM moved up into the Poor (40-65) category from Very Poor (under 40), there is room for improvement across all four operators, with the Games Experience of our users under 50 on our 100 point scale.

Introduction

Looking at our awards table, Entel remains the operator with the lion’s share of awards and its number of outright wins has risen from three to four with the addition of Video Experience. However, Entel remains locked in a statistical tie with Claro for Download Speed Experience and is no longer a joint winner for Upload Speed Experience thanks to the 1.6 Mbps increase in WOM’s score for this measure of the mobile experience. Another development since our last report is that the three-way tie between Entel, Movistar and Claro has become a two-way tie between Entel and Movistar.

The most notable mobile news since our last report, is the results of Chilean telecom regulator Subtel’s 3500 MHz spectrum auction. Out of the four national operators, only Claro did not win any spectrum in the 3500 MHz band. However, it did obtain 400 MHz in the 26 GHz band and the operator said that it will continue to advance its 5G plans using its currently available spectrum including mmWave.

In this report, we’ve analyzed the mobile network experience for Chile’s four national operators, Entel, Movistar, Claro and WOM, over a 90-day period ending January 29, 2021.

Opensignal Awards Table

Mobile Experience Awards, Chile
March 2021, Chile Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2021, Chile
Video Experience
Games Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
March 2021, Chile
Voice App Experience
Download Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Claro
63.6
Entel
64.2
Movistar
57.3
WOM
62.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Claro
63.6
Entel
64.2
Movistar
57.3
WOM
62.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
70.5 (± 0.43) 67.8 (± 0.30) 61.7 (± 0.45) 65.6 (± 0.35)
3G Video Experience
47.0 (± 1.68) 46.3 (± 1.01) 41.5 (± 1.43) 46.3 (± 1.16)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
71 (± 0.43)
68 (± 0.30)
62 (± 0.45)
66 (± 0.35)
3G Video Experience in 0-100 points
47 (± 1.68)
46 (± 1.01)
41 (± 1.43)
46 (± 1.16)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Claro
36.0
Entel
49.6
Movistar
46.0
WOM
41.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
38.6 (± 0.27) 54.9 (± 0.58) 57.3 (± 0.62) 47.6 (± 0.60)
3G Games Experience
32.5 (± 0.17) 36.0 (± 0.19) 33.2 (± 0.19) 33.0 (± 0.16)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
39 (± 0.27)
55 (± 0.58)
57 (± 0.62)
48 (± 0.60)
3G Games Experience in 0-100 points
32 (± 0.17)
36 (± 0.19)
33 (± 0.19)
33 (± 0.16)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Claro
71.4
Entel
74.6
Movistar
75.0
WOM
72.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
74.6 (± 0.29) 75.8 (± 0.23) 77.6 (± 0.25) 74.4 (± 0.26)
3G Voice App Experience
63.5 (± 0.57) 68.7 (± 0.43) 65.6 (± 0.60) 63.7 (± 0.54)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
75 (± 0.29)
76 (± 0.23)
78 (± 0.25)
74 (± 0.26)
3G Voice App Experience in 0-100 points
63 (± 0.57)
69 (± 0.43)
66 (± 0.60)
64 (± 0.54)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Claro
16.5
Entel
16.0
Movistar
10.4
WOM
12.5
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
20.8 (± 0.31) 18.0 (± 0.19) 12.0 (± 0.17) 14.2 (± 0.15)
3G Download Speed
6.1 (± 0.13) 6.1 (± 0.12) 4.3 (± 0.10) 4.9 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Download Speed in Mbps
21 (± 0.31)
18 (± 0.19)
12 (± 0.17)
14 (± 0.15)
3G Download Speed in Mbps
6 (± 0.13)
6 (± 0.12)
4 (± 0.10)
5 (± 0.08)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Claro
6.3
Entel
8.2
Movistar
5.9
WOM
9.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.1 (± 0.12) 9.5 (± 0.11) 7.2 (± 0.10) 11.9 (± 0.11)
3G Upload Speed
1.9 (± 0.07) 1.6 (± 0.04) 1.3 (± 0.04) 1.3 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.12)
10 (± 0.11)
7 (± 0.10)
12 (± 0.11)
3G Upload Speed in Mbps
2 (± 0.07)
2 (± 0.04)
1 (± 0.04)
1 (± 0.03)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Claro
73.5
Entel
85.0
Movistar
81.7
WOM
83.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Claro
7.1
Entel
8.2
Movistar
7.9
WOM
7.5
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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