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Entel has put an end to Claro’s impressive Video Experience winning streak. Claro previously won the award outright in all three of our previous reports on the Chilean mobile network experience that included the Video Experience award, but this time Entel has seized the top spot, with a score of 64.2 points out of 100. Entel’s win was made possible by a four point increase in its score and because Claro’s score has risen by only 1.2 points since our last report. As a result of these changes, Entel commanded a lead of 0.6 points. As WOM’s Video Experience score improved by a remarkable 9.2 points and rose to 62 points, our users on all four of Chile’s national operators enjoyed a Good Video Experience.
Since our last report, the average upload speeds observed by our WOM users have risen by an impressive 1.6 Mbps (19.2%), to reach 9.9 Mbps. WOM was able to break the statistical tie that existed in our previous report between it and Entel to win the award. The only other operator to see an improvement in its Upload Speed Experience score was Movistar, who saw it tick upward by just 0.1 Mbps.
The proportion of time that our WOM users spent connected to 4G services has increased by 2.8 percentage points since our last report, with their counterparts on Claro and Movistar seeing an increase of two percentage points. In contrast, Entel’s 4G Availability score fell by two percentage points, but the operator remains the winner of the 4G Availability award, this time with a score of 85%. Three out of Chile’s four national operators had 4G Availability scores that were above the 80% mark, with the exception being Claro, which was 6.5 percentage points below this figure. In addition, WOM moved into second place, after statistically tying with Movistar on 4G Availability in our previous report.
While the tie between Claro and Entel for the top spot on Download Speed Experience has carried over from our previous report, more change has occurred lower down the rankings. WOM has overtaken Movistar thanks to an increase of 3 Mbps (32%) in its score. WOM’s Download Speed Experience score was 3.6-4 Mbps behind the two front-runners, improved from the gap of 6.9-7 Mbps in our last report.
Entel was the inaugural winner of our Games Experience award in our last report and this time round it has been able to hold onto the top spot for multiplayer mobile gaming. However, while WOM moved up into the Poor (40-65) category from Very Poor (under 40), there is room for improvement across all four operators, with the Games Experience of our users under 50 on our 100 point scale.
Looking at our awards table, Entel remains the operator with the lion’s share of awards and its number of outright wins has risen from three to four with the addition of Video Experience. However, Entel remains locked in a statistical tie with Claro for Download Speed Experience and is no longer a joint winner for Upload Speed Experience thanks to the 1.6 Mbps increase in WOM’s score for this measure of the mobile experience. Another development since our last report is that the three-way tie between Entel, Movistar and Claro has become a two-way tie between Entel and Movistar.
The most notable mobile news since our last report, is the results of Chilean telecom regulator Subtel’s 3500 MHz spectrum auction. Out of the four national operators, only Claro did not win any spectrum in the 3500 MHz band. However, it did obtain 400 MHz in the 26 GHz band and the operator said that it will continue to advance its 5G plans using its currently available spectrum including mmWave.
In this report, we’ve analyzed the mobile network experience for Chile’s four national operators, Entel, Movistar, Claro and WOM, over a 90-day period ending January 29, 2021.
| Mobile Experience Awards Chile | ||||
|---|---|---|---|---|
March 2021,
Chile Report
|
C
Claro
|
E
Entel
|
M
Movistar
|
W
WOM
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
March 2021,
Chile
|
|---|---|
|
Video Experience
|
E
Entel
|
|
Games Experience
|
E
Entel
|
|
Upload Speed Experience
|
W
WOM
|
|
4G Availability
|
E
Entel
|
|
4G Coverage Experience
|
E
Entel
|
|
Mobile Experience Awards Draws
|
March 2021, Chile
|
|---|---|
|
Voice App Experience
|
E
Entel
M
Movistar
|
|
Download Speed Experience
|
C
Claro
E
Entel
|
|
Video Experience
Additional Metrics |
C
Claro
|
E
Entel
|
M
Movistar
|
W
WOM
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 70.5 (± 0.43) | 67.8 (± 0.30) | 61.7 (± 0.45) | 65.6 (± 0.35) |
|
3G Video Experience
| 47.0 (± 1.68) | 46.3 (± 1.01) | 41.5 (± 1.43) | 46.3 (± 1.16) |
| 4G Video Experience | in 0-100 points |
|
C
Claro
|
71 (± 0.43) |
|
E
Entel
|
68 (± 0.30) |
|
M
Movistar
|
62 (± 0.45) |
|
W
WOM
|
66 (± 0.35) |
| 3G Video Experience | in 0-100 points |
|
C
Claro
|
47 (± 1.68) |
|
E
Entel
|
46 (± 1.01) |
|
M
Movistar
|
41 (± 1.43) |
|
W
WOM
|
46 (± 1.16) |
|
Games Experience
Additional Metrics |
C
Claro
|
E
Entel
|
M
Movistar
|
W
WOM
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 38.6 (± 0.27) | 54.9 (± 0.58) | 57.3 (± 0.62) | 47.6 (± 0.60) |
|
3G Games Experience
| 32.5 (± 0.17) | 36.0 (± 0.19) | 33.2 (± 0.19) | 33.0 (± 0.16) |
| 4G Games Experience | in 0-100 points |
|
C
Claro
|
39 (± 0.27) |
|
E
Entel
|
55 (± 0.58) |
|
M
Movistar
|
57 (± 0.62) |
|
W
WOM
|
48 (± 0.60) |
| 3G Games Experience | in 0-100 points |
|
C
Claro
|
32 (± 0.17) |
|
E
Entel
|
36 (± 0.19) |
|
M
Movistar
|
33 (± 0.19) |
|
W
WOM
|
33 (± 0.16) |
|
Voice App Experience
Additional Metrics |
C
Claro
|
E
Entel
|
M
Movistar
|
W
WOM
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 74.6 (± 0.29) | 75.8 (± 0.23) | 77.6 (± 0.25) | 74.4 (± 0.26) |
|
3G Voice App Experience
| 63.5 (± 0.57) | 68.7 (± 0.43) | 65.6 (± 0.60) | 63.7 (± 0.54) |
| 4G Voice App Experience | in 0-100 points |
|
C
Claro
|
75 (± 0.29) |
|
E
Entel
|
76 (± 0.23) |
|
M
Movistar
|
78 (± 0.25) |
|
W
WOM
|
74 (± 0.26) |
| 3G Voice App Experience | in 0-100 points |
|
C
Claro
|
63 (± 0.57) |
|
E
Entel
|
69 (± 0.43) |
|
M
Movistar
|
66 (± 0.60) |
|
W
WOM
|
64 (± 0.54) |
|
Download Speed Experience
Additional Metrics |
C
Claro
|
E
Entel
|
M
Movistar
|
W
WOM
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 20.8 (± 0.31) | 18.0 (± 0.19) | 12.0 (± 0.17) | 14.2 (± 0.15) |
|
3G Download Speed
| 6.1 (± 0.13) | 6.1 (± 0.12) | 4.3 (± 0.10) | 4.9 (± 0.08) |
| 4G Download Speed | in Mbps |
|
C
Claro
|
21 (± 0.31) |
|
E
Entel
|
18 (± 0.19) |
|
M
Movistar
|
12 (± 0.17) |
|
W
WOM
|
14 (± 0.15) |
| 3G Download Speed | in Mbps |
|
C
Claro
|
6 (± 0.13) |
|
E
Entel
|
6 (± 0.12) |
|
M
Movistar
|
4 (± 0.10) |
|
W
WOM
|
5 (± 0.08) |
|
Upload Speed Experience
Additional Metrics |
C
Claro
|
E
Entel
|
M
Movistar
|
W
WOM
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 8.1 (± 0.12) | 9.5 (± 0.11) | 7.2 (± 0.10) | 11.9 (± 0.11) |
|
3G Upload Speed
| 1.9 (± 0.07) | 1.6 (± 0.04) | 1.3 (± 0.04) | 1.3 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
C
Claro
|
8 (± 0.12) |
|
E
Entel
|
10 (± 0.11) |
|
M
Movistar
|
7 (± 0.10) |
|
W
WOM
|
12 (± 0.11) |
| 3G Upload Speed | in Mbps |
|
C
Claro
|
2 (± 0.07) |
|
E
Entel
|
2 (± 0.04) |
|
M
Movistar
|
1 (± 0.04) |
|
W
WOM
|
1 (± 0.03) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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