Mobile Network Experience Report Serbia February 2021

Serbia

Mobile Network Experience Report
February 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Close competition rages on mobile experience in Serbia

All three operators succeed with award wins in Opensignal's first Serbian mobile network experience report. Vip comes away with five wins, but all are shared with another operator. Telenor has outright wins in two categories plus two joint wins, while mts has three joint wins. These results highlight the high degree of competition between the three operators.

Telenor wins Upload Speed Experience making it best for sharing media

With a score of 11.7 Mbps, our Telenor users have the fastest upload speeds in Serbia. To share photos, videos, or large office files users need a high speed upload connection which Telenor users enjoy. By comparison, our mts users saw average upload speeds of 9.9 Mbps, and Vip 8.9 Mbps.

Vip is the only operator with users seeing 4G Availability over 90%

While Vip and Telenor joint win the Opensignal 4G Availability award because of a close result and overlapping confidence intervals, our Vip users are the only ones to see a score over 90% in Serbia. However, the three operator's scores have little to separate them with Vip scoring 90.5%, Telenor 87.9% and mts 86%. 4G Availability represents the proportion of time that our users were able to connect to a 4G network. When we consider the locations where our users received a 4G signal, we see Telenor wins the 4G Coverage Experience award outright with a score of 7.5 on our 10 point scale.

Games Experience is jointly won by mts and Vip

With scores a long way ahead of Telenor, mts and Vip share the Opensignal award for multiplayer mobile gaming. The winning operators both score over 70 on our 100 point scale which places the operators around the boundary between a Good and a Fair Games Experience. But our Telenor users have a much lower score of 58.3 which puts their experience in the Poor category.

There is little to choose between operators on Video and Voice App Experience

Again, mts and Vip jointly win both awards, but Telenor is close behind with a score under two points behind the leaders on Video Experience on a 100 point scale, and similarly under six points back for Voice App Experience. These measures represent the experience of streaming mobile video and making voice over internet protocol (VOIP) calls using popular communication apps examples of which include Skype, WhatsApp or Facetime.

Introduction

In our first report into the mobile network experience of Serbian users we see fierce competition between all three operators. None has a clear lead in all categories and all three operators win different awards indicating the importance of analyzing different parts of the mobile experience rather than estimating based on a speed test alone.

Globally, we see interest turning to 5G to boost the mobile experience of smartphone users. The worldwide 5G leaders enjoy a large leap in mobile experience. But in Serbia the experience of the vast majority of mobile users is still dependent on older mobile network technologies like 4G (LTE). Serbia's authorities have just postponed a key auction of 5G wireless spectrum to the end of 2021 and so 4G will be the mainstay of the Serbian mobile experience for the immediate future.

Our report is based on mobile measurements between October 1 and December 29, 2020.

Opensignal Awards Table

Mobile Experience Awards, Serbia
February 2021, Serbia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2021, Serbia
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
February 2021, Serbia
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telenor
73.3
mts
74.7
Vip
75.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Telenor
73.3
mts
74.7
Vip
75.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
Telenor
58.3
mts
76.4
Vip
73.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
Telenor
76.8
mts
82.3
Vip
82.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
Telenor
30.8
mts
27.3
Vip
29.8
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
Telenor
11.7
mts
9.9
Vip
8.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
Telenor
87.9
mts
86.0
Vip
90.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Telenor
7.5
mts
7.0
Vip
6.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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