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All three operators succeed with award wins in Opensignal's first Serbian mobile network experience report. Vip comes away with five wins, but all are shared with another operator. Telenor has outright wins in two categories plus two joint wins, while mts has three joint wins. These results highlight the high degree of competition between the three operators.
With a score of 11.7 Mbps, our Telenor users have the fastest upload speeds in Serbia. To share photos, videos, or large office files users need a high speed upload connection which Telenor users enjoy. By comparison, our mts users saw average upload speeds of 9.9 Mbps, and Vip 8.9 Mbps.
While Vip and Telenor joint win the Opensignal 4G Availability award because of a close result and overlapping confidence intervals, our Vip users are the only ones to see a score over 90% in Serbia. However, the three operator's scores have little to separate them with Vip scoring 90.5%, Telenor 87.9% and mts 86%. 4G Availability represents the proportion of time that our users were able to connect to a 4G network. When we consider the locations where our users received a 4G signal, we see Telenor wins the 4G Coverage Experience award outright with a score of 7.5 on our 10 point scale.
With scores a long way ahead of Telenor, mts and Vip share the Opensignal award for multiplayer mobile gaming. The winning operators both score over 70 on our 100 point scale which places the operators around the boundary between a Good and a Fair Games Experience. But our Telenor users have a much lower score of 58.3 which puts their experience in the Poor category.
Again, mts and Vip jointly win both awards, but Telenor is close behind with a score under two points behind the leaders on Video Experience on a 100 point scale, and similarly under six points back for Voice App Experience. These measures represent the experience of streaming mobile video and making voice over internet protocol (VOIP) calls using popular communication apps examples of which include Skype, WhatsApp or Facetime.
In our first report into the mobile network experience of Serbian users we see fierce competition between all three operators. None has a clear lead in all categories and all three operators win different awards indicating the importance of analyzing different parts of the mobile experience rather than estimating based on a speed test alone.
Globally, we see interest turning to 5G to boost the mobile experience of smartphone users. The worldwide 5G leaders enjoy a large leap in mobile experience. But in Serbia the experience of the vast majority of mobile users is still dependent on older mobile network technologies like 4G (LTE). Serbia's authorities have just postponed a key auction of 5G wireless spectrum to the end of 2021 and so 4G will be the mainstay of the Serbian mobile experience for the immediate future.
Our report is based on mobile measurements between October 1 and December 29, 2020.
| Mobile Experience Awards Serbia | |||
|---|---|---|---|
February 2021,
Serbia Report
|
T
Telenor
|
m
mts
|
V
Vip
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
February 2021,
Serbia
|
|---|---|
|
Upload Speed Experience
|
T
Telenor
|
|
4G Coverage Experience
|
T
Telenor
|
|
Mobile Experience Awards Draws
|
February 2021, Serbia
|
|---|---|
|
Video Experience
|
m
mts
V
Vip
|
|
Games Experience
|
m
mts
V
Vip
|
|
Voice App Experience
|
m
mts
V
Vip
|
|
Download Speed Experience
|
T
Telenor
V
Vip
|
|
4G Availability
|
T
Telenor
V
Vip
|
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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