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While Entel was the first operator in Peru to win our Games Experience award outright in our last report, sole ownership of the award has since slipped from its fingers as it and Movistar have statistically tied for first place in our current data collection period and are therefore joint winners for this measure of the mobile experience.
Movistar has broken the statistical tie for the Voice App Experience award between it and Entel that persisted across our previous two reports, making it the first Peruvian operator to win the award outright. This change was driven by a 3.7 point improvement in our Movistar users’ Voice App Experience, compared to the 2.2 point boost seen by their Entel counterparts.
Movistar has converted the joint win that it shared with Entel in our last report to an outright win. The proportion of time that our Movistar users spent connected to 4G services rose by 1.5 percentage points to hit 87.2%, while second-placed Entel’s score rose by 0.7 percentage points and Claro’s fell by 0.3 percentage points. As a result, Movistar’s lead in this data collection period is 0.9 percentage points.
Entel has now won both our Download Speed Experience and Upload Speed Experience awards for the second report in a row, after it broke a statistical tie for Download Speed Experience in our August 2020 report. While our Entel users saw their average download speeds rise by 1.7 Mbps to hit 17.7 Mbps, their Claro counterparts saw theirs increase by 3.8 Mbps. As a result, Claro has knocked Movistar off the spot for second-place and cut Entel’s lead for this measure of the mobile experience from 2.6 Mbps to 1.9 Mbps, a drop of 0.7 Mbps. However, Entel’s lead has increased on Upload Speed Experience by 0.3 Mbps (15.5%).
While the experience observed by our Bitel users remains in last place for many of our measures of the mobile experience, the operator is starting to catch up with its rivals and has recovered most of the ground it lost in our last report. Bitel’s Download Speed Experience and Upload Speed Experience scores have more than doubled — representing gains of 3.1 Mbps and 1.4 Mbps in absolute terms. In addition, its 4G Availability score has risen by 3.8 percentage points since our last report to reach 85%, causing Bitel to be statistically tied for third place with Claro. Finally, Bitel’s Video Experience score has risen by a remarkable 12.1 points (36.5%), which has moved into the Fair (40-55) category for this measure of the mobile experience, up from Poor (0-40).
This time round the story told by our Peruvian users’ mobile experience is of Movistar’s rise at Entel’s expense. In our last report, Entel was the dominant operator as far as our awards table was concerned, winning three out of seven awards outright and jointly winning another three. This time round, both it and Movistar each hold two awards outright and two jointly. However, Entel remains the operator with the best scores for our two speed metrics — Download Speed Experience and Upload Speed Experience. Neither operator has been able to challenge Claro’s grip on the 4G Coverage Experience award, which has existed ever since we introduced this measure back in our February 2020 report.
Also, our Bitel users’ mobile experience has improved very significantly since our previous report, with impressive gains seen across Video Experience, Download Speed Experience, Upload Speed Experience and 4G Availability. With the exception of 4G Availability, much of the improvement made up for the lost ground seen back in our August 2020 report, when many scores dropped significantly due to the headwinds created by the COVID-19 pandemic. However, Bitel’s scores in this report for Video Experience, Download Speed Experience and Upload Speed Experience have risen more strongly than other operators and are up by 6 points (15.1%), 1 Mbps (23.8%) and 0.6 Mbps (30.5%) respectively from the scores in Opensignal’s February 2020 report.
Although operators are yet to launch commercial 5G services for smartphone users and the auctioning of spectrum in the 3.5 GHz and 26 GHz bands will not take place until 3Q 2021, there have still been a number of interesting developments in the Peruvian mobile market since our last report. These include the news that the country’s Ministry of Transport and Communications (MTC) is seeking to invest around $413 million to bring 4G connectivity to more than 2,600 communities. In addition, MTC has also published draft network sharing regulations that it believes will cut the cost of network rollout and make it easier to serve rural areas.
| Mobile Experience Awards Peru | ||||
|---|---|---|---|---|
February 2021,
Peru Report
|
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
February 2021,
Peru
|
|---|---|
|
Voice App Experience
|
M
Movistar
|
|
Download Speed Experience
|
E
Entel
|
|
Upload Speed Experience
|
E
Entel
|
|
4G Availability
|
M
Movistar
|
|
4G Coverage Experience
|
C
Claro
|
|
Mobile Experience Awards Draws
|
February 2021, Peru
|
|---|---|
|
Video Experience
|
M
Movistar
E
Entel
|
|
Games Experience
|
M
Movistar
E
Entel
|
|
Video Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 68.7 (± 0.42) | 66.1 (± 0.41) | 49.5 (± 0.86) | 68.8 (± 0.48) |
|
3G Video Experience
| 40.4 (± 1.98) | 38.2 (± 1.72) | 31.2 (± 1.45) | 40.9 (± 2.02) |
| 4G Video Experience | in 0-100 points |
|
M
Movistar
|
69 (± 0.42) |
|
C
Claro
|
66 (± 0.41) |
|
B
Bitel
|
49 (± 0.86) |
|
E
Entel
|
69 (± 0.48) |
| 3G Video Experience | in 0-100 points |
|
M
Movistar
|
40 (± 1.98) |
|
C
Claro
|
38 (± 1.72) |
|
B
Bitel
|
31 (± 1.45) |
|
E
Entel
|
41 (± 2.02) |
|
Games Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 42.6 (± 0.55) | 38.0 (± 0.26) | 36.3 (± 0.15) | 43.9 (± 0.70) |
|
3G Games Experience
| 32.4 (± 0.26) | 29.7 (± 0.25) | 32.9 (± 0.21) | 33.1 (± 0.29) |
| 4G Games Experience | in 0-100 points |
|
M
Movistar
|
43 (± 0.55) |
|
C
Claro
|
38 (± 0.26) |
|
B
Bitel
|
36 (± 0.15) |
|
E
Entel
|
44 (± 0.70) |
| 3G Games Experience | in 0-100 points |
|
M
Movistar
|
32 (± 0.26) |
|
C
Claro
|
30 (± 0.25) |
|
B
Bitel
|
33 (± 0.21) |
|
E
Entel
|
33 (± 0.29) |
|
Voice App Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 74.0 (± 0.31) | 72.1 (± 0.31) | 70.5 (± 0.35) | 72.9 (± 0.43) |
|
3G Voice App Experience
| 62.8 (± 0.82) | 57.4 (± 0.80) | 64.6 (± 0.71) | 62.8 (± 0.90) |
| 4G Voice App Experience | in 0-100 points |
|
M
Movistar
|
74 (± 0.31) |
|
C
Claro
|
72 (± 0.31) |
|
B
Bitel
|
71 (± 0.35) |
|
E
Entel
|
73 (± 0.43) |
| 3G Voice App Experience | in 0-100 points |
|
M
Movistar
|
63 (± 0.82) |
|
C
Claro
|
57 (± 0.80) |
|
B
Bitel
|
65 (± 0.71) |
|
E
Entel
|
63 (± 0.90) |
|
Download Speed Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 16.3 (± 0.22) | 18.3 (± 0.23) | 6.2 (± 0.14) | 20.4 (± 0.30) |
|
3G Download Speed
| 4.9 (± 0.16) | 5.5 (± 0.18) | 2.6 (± 0.10) | 4.9 (± 0.17) |
| 4G Download Speed | in Mbps |
|
M
Movistar
|
16 (± 0.22) |
|
C
Claro
|
18 (± 0.23) |
|
B
Bitel
|
6 (± 0.14) |
|
E
Entel
|
20 (± 0.30) |
| 3G Download Speed | in Mbps |
|
M
Movistar
|
5 (± 0.16) |
|
C
Claro
|
6 (± 0.18) |
|
B
Bitel
|
3 (± 0.10) |
|
E
Entel
|
5 (± 0.17) |
|
Upload Speed Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 9.4 (± 0.13) | 6.7 (± 0.09) | 3.0 (± 0.07) | 11.8 (± 0.19) |
|
3G Upload Speed
| 1.2 (± 0.05) | 1.6 (± 0.07) | 0.7 (± 0.03) | 1.4 (± 0.06) |
| 4G Upload Speed | in Mbps |
|
M
Movistar
|
9 (± 0.13) |
|
C
Claro
|
7 (± 0.09) |
|
B
Bitel
|
3 (± 0.07) |
|
E
Entel
|
12 (± 0.19) |
| 3G Upload Speed | in Mbps |
|
M
Movistar
|
1 (± 0.05) |
|
C
Claro
|
2 (± 0.07) |
|
B
Bitel
|
1 (± 0.03) |
|
E
Entel
|
1 (± 0.06) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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