Mobile Network Experience Report Peru February 2021

Peru

Mobile Network Experience Report
February 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Movistar catches up with Entel on Games Experience

While Entel was the first operator in Peru to win our Games Experience award outright in our last report, sole ownership of the award has since slipped from its fingers as it and Movistar have statistically tied for first place in our current data collection period and are therefore joint winners for this measure of the mobile experience.

Movistar breaks the dead-heat on Voice App Experience to win the award outright

Movistar has broken the statistical tie for the Voice App Experience award between it and Entel that persisted across our previous two reports, making it the first Peruvian operator to win the award outright. This change was driven by a 3.7 point improvement in our Movistar users’ Voice App Experience, compared to the 2.2 point boost seen by their Entel counterparts.

Movistar wins the 4G Availability award

Movistar has converted the joint win that it shared with Entel in our last report to an outright win. The proportion of time that our Movistar users spent connected to 4G services rose by 1.5 percentage points to hit 87.2%, while second-placed Entel’s score rose by 0.7 percentage points and Claro’s fell by 0.3 percentage points. As a result, Movistar’s lead in this data collection period is 0.9 percentage points.

Entel holds onto both our speed awards

Entel has now won both our Download Speed Experience and Upload Speed Experience awards for the second report in a row, after it broke a statistical tie for Download Speed Experience in our August 2020 report. While our Entel users saw their average download speeds rise by 1.7 Mbps to hit 17.7 Mbps, their Claro counterparts saw theirs increase by 3.8 Mbps. As a result, Claro has knocked Movistar off the spot for second-place and cut Entel’s lead for this measure of the mobile experience from 2.6 Mbps to 1.9 Mbps, a drop of 0.7 Mbps. However, Entel’s lead has increased on Upload Speed Experience by 0.3 Mbps (15.5%).

Bitel has made good progress

While the experience observed by our Bitel users remains in last place for many of our measures of the mobile experience, the operator is starting to catch up with its rivals and has recovered most of the ground it lost in our last report. Bitel’s Download Speed Experience and Upload Speed Experience scores have more than doubled — representing gains of 3.1 Mbps and 1.4 Mbps in absolute terms. In addition, its 4G Availability score has risen by 3.8 percentage points since our last report to reach 85%, causing Bitel to be statistically tied for third place with Claro. Finally, Bitel’s Video Experience score has risen by a remarkable 12.1 points (36.5%), which has moved into the Fair (40-55) category for this measure of the mobile experience, up from Poor (0-40).

Introduction

This time round the story told by our Peruvian users’ mobile experience is of Movistar’s rise at Entel’s expense. In our last report, Entel was the dominant operator as far as our awards table was concerned, winning three out of seven awards outright and jointly winning another three. This time round, both it and Movistar each hold two awards outright and two jointly. However, Entel remains the operator with the best scores for our two speed metrics — Download Speed Experience and Upload Speed Experience. Neither operator has been able to challenge Claro’s grip on the 4G Coverage Experience award, which has existed ever since we introduced this measure back in our February 2020 report.

Also, our Bitel users’ mobile experience has improved very significantly since our previous report, with impressive gains seen across Video Experience, Download Speed Experience, Upload Speed Experience and 4G Availability. With the exception of 4G Availability, much of the improvement made up for the lost ground seen back in our August 2020 report, when many scores dropped significantly due to the headwinds created by the COVID-19 pandemic. However, Bitel’s scores in this report for Video Experience, Download Speed Experience and Upload Speed Experience have risen more strongly than other operators and are up by 6 points (15.1%), 1 Mbps (23.8%) and 0.6 Mbps (30.5%) respectively from the scores in Opensignal’s February 2020 report.

Although operators are yet to launch commercial 5G services for smartphone users and the auctioning of spectrum in the 3.5 GHz and 26 GHz bands will not take place until 3Q 2021, there have still been a number of interesting developments in the Peruvian mobile market since our last report. These include the news that the country’s Ministry of Transport and Communications (MTC) is seeking to invest around $413 million to bring 4G connectivity to more than 2,600 communities. In addition, MTC has also published draft network sharing regulations that it believes will cut the cost of network rollout and make it easier to serve rural areas.

Opensignal Awards Table

Mobile Experience Awards, Peru
February 2021, Peru Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2021, Peru
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
February 2021, Peru
Video Experience
Games Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Movistar
64.5
Claro
60.6
Bitel
45.3
Entel
64.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Movistar
64.5
Claro
60.6
Bitel
45.3
Entel
64.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
68.7 (± 0.42) 66.1 (± 0.41) 49.5 (± 0.86) 68.8 (± 0.48)
3G Video Experience
40.4 (± 1.98) 38.2 (± 1.72) 31.2 (± 1.45) 40.9 (± 2.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
69 (± 0.42)
66 (± 0.41)
49 (± 0.86)
69 (± 0.48)
3G Video Experience in 0-100 points
40 (± 1.98)
38 (± 1.72)
31 (± 1.45)
41 (± 2.02)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Movistar
39.2
Claro
35.7
Bitel
35.4
Entel
39.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
42.6 (± 0.55) 38.0 (± 0.26) 36.3 (± 0.15) 43.9 (± 0.70)
3G Games Experience
32.4 (± 0.26) 29.7 (± 0.25) 32.9 (± 0.21) 33.1 (± 0.29)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
43 (± 0.55)
38 (± 0.26)
36 (± 0.15)
44 (± 0.70)
3G Games Experience in 0-100 points
32 (± 0.26)
30 (± 0.25)
33 (± 0.21)
33 (± 0.29)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Movistar
72.3
Claro
69.3
Bitel
69.2
Entel
71.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
74.0 (± 0.31) 72.1 (± 0.31) 70.5 (± 0.35) 72.9 (± 0.43)
3G Voice App Experience
62.8 (± 0.82) 57.4 (± 0.80) 64.6 (± 0.71) 62.8 (± 0.90)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
74 (± 0.31)
72 (± 0.31)
71 (± 0.35)
73 (± 0.43)
3G Voice App Experience in 0-100 points
63 (± 0.82)
57 (± 0.80)
65 (± 0.71)
63 (± 0.90)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Movistar
14.6
Claro
15.8
Bitel
5.4
Entel
17.7
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
16.3 (± 0.22) 18.3 (± 0.23) 6.2 (± 0.14) 20.4 (± 0.30)
3G Download Speed
4.9 (± 0.16) 5.5 (± 0.18) 2.6 (± 0.10) 4.9 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Download Speed in Mbps
16 (± 0.22)
18 (± 0.23)
6 (± 0.14)
20 (± 0.30)
3G Download Speed in Mbps
5 (± 0.16)
6 (± 0.18)
3 (± 0.10)
5 (± 0.17)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Movistar
8.1
Claro
5.7
Bitel
2.4
Entel
10.0
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
9.4 (± 0.13) 6.7 (± 0.09) 3.0 (± 0.07) 11.8 (± 0.19)
3G Upload Speed
1.2 (± 0.05) 1.6 (± 0.07) 0.7 (± 0.03) 1.4 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.13)
7 (± 0.09)
3 (± 0.07)
12 (± 0.19)
3G Upload Speed in Mbps
1 (± 0.05)
2 (± 0.07)
1 (± 0.03)
1 (± 0.06)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Movistar
87.2
Claro
84.4
Bitel
85.0
Entel
86.3
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Movistar
5.5
Claro
5.8
Bitel
5.1
Entel
4.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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