Mobile Network Experience Report Hungary February 2021

Hungary

Mobile Network Experience Report
February 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Telekom users enjoy the best Video Experience in Hungary

Our users on two out of four networks in Hungary — Telekom and Telenor — had an Excellent Experience (75 and above) when streaming videos over cellular connections. Meanwhile, their counterparts on Vodafone and DIGIMobil saw a Very Good (65-75) and Good Experience (55-65), respectively. An Excellent Video Experience rating means the quality of video streamed to a smartphone over the operator’s network exhibited fast load times and practically non-existent stalling at all resolutions. As we move down the ratings, loading times get longer and we encounter more stops and stutters in the video stream. In terms of scores, Telekom beat the second-placed Telenor by 1.8 points to win the Video Experience award with a score of 76.9 points. While Vodafone’s score of 73.7 points was 1.3 points away from achieving an Excellent rating, DIGIMobile was last placed with 60.3 points.

Telekom wins our Games Experience award

Telekom topped in our measure of Games Experience, which assesses the extent to which mobile gamers’ experience is affected by factors such as latency, jitter and packet loss. The operator swept away the award in this category with a score of 78.2 points (out of 100) — a healthy margin of 4.5 points over its closest rival Telenor’s score. Telekom earned a Good rating and Telenor ended up in the Fair rating bracket, along with Vodafone with scores of 73.7 and 65.5 points, respectively. Meanwhile, DIGIMobil was placed in the Poor category with a score of 61.1 points. A Good rating means most users on the network deemed the experience “acceptable”; it also indicates that the gameplay experience was generally controllable. The majority of users noticed no delay between their actions and the outcomes in the game. And as we move down the ratings, users’ experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.

Telekom and Telenor are joint winners for Download Speed Experience

We saw fierce competition for our Download Speed Experience award, with no statistical difference between Telekom and Telenor scores. Our users on both networks enjoyed the fastest download speeds, on average, just above 30 Mbps. In contrast, their counterparts on Vodafone and DIGIMobil saw their download speeds averaging 23.2 Mbps and 5.5 Mbps.

Telekom sweeps away the Upload Speed Experience award

Our users on Telekom’s network saw average upload speeds of 12.6 Mbps — an impressive 2 Mbps (18.9%) above those seen by their peers on second-placed Telenor, 4.3 Mbps (48.3%) above our Vodafone users, and 9.5 Mbps (more than three times) above our DIGIMobil users.

Vodafone lags in a close-run race for 4G Availability award

While our DIGIMobil, Telekom and Telenor users reported 4G Availability scores between 92.3% to 96.7%, those on Vodafone’s network saw 4G Availability below 90% — 3.3 to 8.7 percentage points behind their peers on other networks. Our 4G Availability metric shows the proportion of time 4G users were connected to a 4G network, and these impressive scores show that 4G networks in Hungary are nearing maturity. However, Vodafone scored better on 4G Coverage Experience, which analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. Vodafone scored 7.6 points (out of 10), while Telekom led this category with a score of 9.4 points followed by Telenor with a score of 8.3 points. DIGIMobile was further below with a score of 3 points

Introduction

In our first look at the experience of users of each operator in Hungary, we’ve found that Telekom is the dominant operator when it comes to national mobile network experience. The operator has won five out of our seven awards outright — Video Experience, Games Experience, Voice App Experience, Upload Speed Experience, and 4G Coverage Experience — and further jointly won the Download Speed Experience award with Telenor. It was noteworthy that Telekom users saw strong results for our experiential metrics — Excellent rating in Video Experience, Good ratings on Games Experience, and Voice App Experience. Telekom also had a considerable lead in Upload Speed Experience, with our users on its network observing 18.9% to 306.5% faster speeds compared to their peers. However, this was not the case for other metrics, as Telenor came close to challenge Telekom on most of them.

Hungary has held a strong position globally when it comes to mobile network experience and is striving to establish the same level of global success in the 5G era. The country opened its doors to 5G earlier last year with the auction of 5G capable bands in which three national operators — Telekom, Telenor, and Vodafone — acquired three bands of which the 2.1 GHz and 3.6 GHz bands were ready to be used immediately, while the 700 MHz band was available for use from September 2020 onwards. Since then, 5G deployments have been evolving in the country.

In terms of commercial 5G service, Vodafone claimed to be the first to launch services covering downtown Budapest in late 2019, using its existing 3500 MHz band frequencies. Telekom has claimed to have expanded 5G mobile services using the 2100 MHz band, via Dynamic Spectrum Sharing (DSS) technology and launched its commercial 5G network in April 2020 using the 3600 MHz band in selected areas of downtown Budapest and central Zalaegerszeg. In contrast, Telenor is yet to launch commercial 5G services, while the newest mobile operator — DIGIMobil — did not acquire any spectrum from the 5G auctions. The measurements from 5G users contribute to the overall scores included in this report.

In the future, as Hungary’s operators continue to make strides for a nationwide rollout it will be interesting to see how the mobile network experience in the country shapes up.

In this report, Opensignal has used real-world data to compare the experience of our users on the country’s four key national operators — DIGIMobil, Telekom, Telenor and Vodafone — for a period of 90 days starting October 1, 2020.

Opensignal Awards Table

Mobile Experience Awards, Hungary
February 2021, Hungary Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2021, Hungary
Video Experience
Games Experience
Voice App Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
February 2021, Hungary
Download Speed Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
DIGIMobil
60.3
Telekom
76.9
Telenor
75.1
Vodafone
73.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
DIGIMobil
60.3
Telekom
76.9
Telenor
75.1
Vodafone
73.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
DIGIMobil
61.1
Telekom
78.2
Telenor
73.7
Vodafone
65.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
DIGIMobil
78.2
Telekom
82.5
Telenor
80.5
Vodafone
78.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
DIGIMobil
5.5
Telekom
34.2
Telenor
32.7
Vodafone
23.2
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
DIGIMobil
3.1
Telekom
12.6
Telenor
10.6
Vodafone
8.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
DIGIMobil
96.7
Telekom
94.5
Telenor
92.3
Vodafone
89.0
0 25 50 75 100
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
DIGIMobil
3.0
Telekom
9.4
Telenor
8.3
Vodafone
7.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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