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Our users on two out of four networks in Hungary — Telekom and Telenor — had an Excellent Experience (75 and above) when streaming videos over cellular connections. Meanwhile, their counterparts on Vodafone and DIGIMobil saw a Very Good (65-75) and Good Experience (55-65), respectively. An Excellent Video Experience rating means the quality of video streamed to a smartphone over the operator’s network exhibited fast load times and practically non-existent stalling at all resolutions. As we move down the ratings, loading times get longer and we encounter more stops and stutters in the video stream. In terms of scores, Telekom beat the second-placed Telenor by 1.8 points to win the Video Experience award with a score of 76.9 points. While Vodafone’s score of 73.7 points was 1.3 points away from achieving an Excellent rating, DIGIMobile was last placed with 60.3 points.
Telekom topped in our measure of Games Experience, which assesses the extent to which mobile gamers’ experience is affected by factors such as latency, jitter and packet loss. The operator swept away the award in this category with a score of 78.2 points (out of 100) — a healthy margin of 4.5 points over its closest rival Telenor’s score. Telekom earned a Good rating and Telenor ended up in the Fair rating bracket, along with Vodafone with scores of 73.7 and 65.5 points, respectively. Meanwhile, DIGIMobil was placed in the Poor category with a score of 61.1 points. A Good rating means most users on the network deemed the experience “acceptable”; it also indicates that the gameplay experience was generally controllable. The majority of users noticed no delay between their actions and the outcomes in the game. And as we move down the ratings, users’ experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.
We saw fierce competition for our Download Speed Experience award, with no statistical difference between Telekom and Telenor scores. Our users on both networks enjoyed the fastest download speeds, on average, just above 30 Mbps. In contrast, their counterparts on Vodafone and DIGIMobil saw their download speeds averaging 23.2 Mbps and 5.5 Mbps.
Our users on Telekom’s network saw average upload speeds of 12.6 Mbps — an impressive 2 Mbps (18.9%) above those seen by their peers on second-placed Telenor, 4.3 Mbps (48.3%) above our Vodafone users, and 9.5 Mbps (more than three times) above our DIGIMobil users.
While our DIGIMobil, Telekom and Telenor users reported 4G Availability scores between 92.3% to 96.7%, those on Vodafone’s network saw 4G Availability below 90% — 3.3 to 8.7 percentage points behind their peers on other networks. Our 4G Availability metric shows the proportion of time 4G users were connected to a 4G network, and these impressive scores show that 4G networks in Hungary are nearing maturity. However, Vodafone scored better on 4G Coverage Experience, which analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. Vodafone scored 7.6 points (out of 10), while Telekom led this category with a score of 9.4 points followed by Telenor with a score of 8.3 points. DIGIMobile was further below with a score of 3 points
In our first look at the experience of users of each operator in Hungary, we’ve found that Telekom is the dominant operator when it comes to national mobile network experience. The operator has won five out of our seven awards outright — Video Experience, Games Experience, Voice App Experience, Upload Speed Experience, and 4G Coverage Experience — and further jointly won the Download Speed Experience award with Telenor. It was noteworthy that Telekom users saw strong results for our experiential metrics — Excellent rating in Video Experience, Good ratings on Games Experience, and Voice App Experience. Telekom also had a considerable lead in Upload Speed Experience, with our users on its network observing 18.9% to 306.5% faster speeds compared to their peers. However, this was not the case for other metrics, as Telenor came close to challenge Telekom on most of them.
Hungary has held a strong position globally when it comes to mobile network experience and is striving to establish the same level of global success in the 5G era. The country opened its doors to 5G earlier last year with the auction of 5G capable bands in which three national operators — Telekom, Telenor, and Vodafone — acquired three bands of which the 2.1 GHz and 3.6 GHz bands were ready to be used immediately, while the 700 MHz band was available for use from September 2020 onwards. Since then, 5G deployments have been evolving in the country.
In terms of commercial 5G service, Vodafone claimed to be the first to launch services covering downtown Budapest in late 2019, using its existing 3500 MHz band frequencies. Telekom has claimed to have expanded 5G mobile services using the 2100 MHz band, via Dynamic Spectrum Sharing (DSS) technology and launched its commercial 5G network in April 2020 using the 3600 MHz band in selected areas of downtown Budapest and central Zalaegerszeg. In contrast, Telenor is yet to launch commercial 5G services, while the newest mobile operator — DIGIMobil — did not acquire any spectrum from the 5G auctions. The measurements from 5G users contribute to the overall scores included in this report.
In the future, as Hungary’s operators continue to make strides for a nationwide rollout it will be interesting to see how the mobile network experience in the country shapes up.
In this report, Opensignal has used real-world data to compare the experience of our users on the country’s four key national operators — DIGIMobil, Telekom, Telenor and Vodafone — for a period of 90 days starting October 1, 2020.
| Mobile Experience Awards Hungary | ||||
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February 2021,
Hungary Report
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D
DIGIMobil
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T
Telekom
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T
Telenor
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V
Vodafone
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Video Experience
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Games Experience
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Voice App Experience
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Download Speed Experience
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Upload Speed Experience
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4G Availability
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4G Coverage Experience
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Mobile Experience Awards Winners
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February 2021,
Hungary
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Video Experience
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T
Telekom
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Games Experience
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T
Telekom
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Voice App Experience
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T
Telekom
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Upload Speed Experience
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T
Telekom
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4G Availability
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D
DIGIMobil
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4G Coverage Experience
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T
Telekom
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Mobile Experience Awards Draws
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February 2021, Hungary
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|---|---|
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Download Speed Experience
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T
Telekom
T
Telenor
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Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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