Mobile Network Experience Report Bangladesh February 2021

Bangladesh

Mobile Network Experience Report
February 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Banglalink users enjoy a Good Video Experience

Banglalink once again won our Video Experience award, with an impressive improvement of 5.6 points (on a 100-point scale) compared to our last report. And as a result of this improvement, Banglalink not only increased its lead over its rival Grameenphone — from 1.7 to 7 points — but also became the first Bangladeshi operator whose users enjoyed a Good (55-65) Video Experience. Meanwhile, with relatively lower improvements, the user experience of all of its rivals — Airtel, Grameenphone and Robi — continued to place in the Fair category. A Good rating indicates that our users enjoyed an acceptable experience when streaming mobile video at lower resolutions. However, loading times could still be slow and stalling was not uncommon, especially at higher resolutions.

Banglalink holds on to our Voice App Experience award

We saw some noteworthy improvements in our Voice App Experience measure, which accesses the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — on a 100-points scale. The most significant improvement of 8.2 points was seen by our Grameenphone users, followed by an increase of 5.2 points reported by their peers on Robi. Our Banglalink users observed the third-largest improvement of 3.9 points, which was good enough to push the operator’s Voice App Experience rating from Poor to Acceptable and once again win our award on this measure. Our Airtel users saw the lowest improvement of 3.7 points and as a result, Airtel continued to place in the Poor category along with Grameenphone and Robi.

Banglalink won the Games Experience award, with an improvement of 10 points

Banglalink leads in the multiplayer mobile gaming experience with a noteworthy improvement of 10 points to 48.6 points out of a possible 100 and its score was 6.9 points higher than that of second-placed Airtel. However, Banglalink, Airtel and Grameenphone placed in the Poor (40-65) category, while Robi placed in the Very Poor (under 40) category. This indicates that playing multiplayer mobile games over wireless networks remains challenging for our users in Bangladesh and that there is considerable room for improvement in this measure of the mobile experience.

Airtel and Robi are joint winners on 4G Availability

In our previous report, we saw Airtel and Grameenphone deadlocked for our 4G Availability award. However, this time with users reporting increased time connected to 4G across the board, Airtel and Robi became joint winners with statistically tied scores for this measure of the mobile experience. While our Grameenphone and Airtel users saw their 4G Availability improve by 2.8 points and 3.1 points respectively, their counterparts on Robi saw the largest improvement of 4.7 percentage points and surpassed the 80% milestone — a feat achieved by Grameenphone and Airtel in our last report. Banglalink was the only operator with a score below 80%, but judging by the 2.9 percentage point improvement in its score, it won’t be long before all four of Bangladesh’s operators have a 4G Availability score of 80% or more.

Banglalink still reigns supreme on Download Speed Experience but loses to Grameenphone in Upload Speed Experience.

While our Banglalink users continue to observe the fastest average download speeds in Bangladesh — 9.1 Mbps — their peers on Grameenphone experienced the fastest average upload speed of 3.8 Mbps. Grameenphone reclaimed the Upload Speed Experience award that it had lost to Banglalink last time with an improvement of 1.1 Mbps. That said, we saw fierce competition for both awards, with just 1.7 Mbps separating all four operators’ score in Download Speed Experience, which narrowed down to less than 1 Mbps in Upload Speed Experience.

Grameenphone wins a close run race in 4G Coverage Experience

Grameenphone won our 4G Coverage Experience award with a score of 6.8 points (out of 10). Since the last report, we saw a 0.8 point (on a scale of 10) improvement on both Grameenphone and Banglalink’s score. However, in percentage terms, the growth in Banglalink’s score (23.9%) was almost double compared to the increase in Grameenphone’s score(12.5%). Meanwhile, Airtel and Robi followed Grameenphone closely with a score of 6.4 points – an improvement of 0.6 points or 10.4%, in the past six months.

Introduction

In this report, we examined the mobile network experience of our users on the four nationwide mobile network operators in Bangladesh — Airtel, Banglalink, Grameenphone and Robi — over a period of 90 days beginning October 1, 2020, to see how they fared.

A quick look at our awards table might suggest that not a lot has changed in Bangladesh in the last six months. But since our previous report, Banglalink has gone from winning five out of our seven national awards down to four — it lost a close run race with Grameenphone for the Upload Speed Experience award. Banglalink may have lost some ground, but it remains the operator to beat in terms of mobile network experience. Our users in Bangladesh have reported significant progress across the board, which means that the overall mobile network experience in Bangladesh is improving.

Looking at Video Experience, our users reported an improvement of 0.7% to 10.5% in their experience and Banglalink became the first operator to garner a Good Video Experience rating. With more and more users in Bangladesh preferring mobile phones to watch online video, the mobile Video Experience is becoming an increasingly important aspect of mobile network experience in the country; hence any operator who provides greater Video Experience definitely has an edge, and at present, Banglalink clearly holds that advantage.

On our measure of Voice App Experience, users reported an improvement of 5.4% to 12.9%. While our Banglalink users perceived the best Voice App Experience, the greatest progress of 12.9% was reported by our Grameenphone users.

Turning to our speed measurements, our users on average experienced 10.9% to 15.2% faster download speeds and 9.1% to 40.9% faster upload speeds, compared to our previous report. We also recorded improvements in 4G Availability, as a result of which three out of four national networks score more than 83% on this measure, which means our Bangladeshi 4G users on at least three out of four networks were able to connect to a 4G signal more than 83% of the time, on average. This indicates that 4G access is becoming increasingly prevalent in Bangladesh, which is commendable, given the 4G technology was launched in the country fairly recently.

Additionally, the improvements that we have seen in our other metrics, across the board, are likely due to a significant improvement in 4G Availability since our other metrics are affected by whether the user is connected to 4G. A higher 4G Availability can help improve overall scores.

Opensignal Awards Table

Mobile Experience Awards, Bangladesh
February 2021, Bangladesh Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2021, Bangladesh
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
February 2021, Bangladesh
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Grameenphone
52.4
Robi
50.1
Banglalink
59.4
Airtel
51.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Grameenphone
52.4
Robi
50.1
Banglalink
59.4
Airtel
51.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
58.4 (± 0.47) 54.0 (± 0.57) 66.3 (± 0.71) 53.8 (± 0.61)
3G Video Experience
38.2 (± 1.01) 39.8 (± 1.24) 47.5 (± 1.28) 45.3 (± 1.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
58 (± 0.47)
54 (± 0.57)
66 (± 0.71)
54 (± 0.61)
3G Video Experience in 0-100 points
38 (± 1.01)
40 (± 1.24)
47 (± 1.28)
45 (± 1.33)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Grameenphone
40.1
Robi
39.8
Banglalink
48.6
Airtel
41.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
49.0 (± 0.48) 44.9 (± 0.56) 61.3 (± 0.61) 46.7 (± 0.66)
3G Games Experience
33.8 (± 0.13) 34.7 (± 0.24) 36.7 (± 0.30) 36.1 (± 0.27)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
49 (± 0.48)
45 (± 0.56)
61 (± 0.61)
47 (± 0.66)
3G Games Experience in 0-100 points
34 (± 0.13)
35 (± 0.24)
37 (± 0.30)
36 (± 0.27)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Grameenphone
72.1
Robi
70.6
Banglalink
76.0
Airtel
72.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
75.2 (± 0.20) 72.7 (± 0.30) 79.0 (± 0.24) 73.6 (± 0.33)
3G Voice App Experience
64.9 (± 0.43) 65.2 (± 0.74) 70.9 (± 0.54) 68.6 (± 0.68)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
75 (± 0.20)
73 (± 0.30)
79 (± 0.24)
74 (± 0.33)
3G Voice App Experience in 0-100 points
65 (± 0.43)
65 (± 0.74)
71 (± 0.54)
69 (± 0.68)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Grameenphone
7.8
Robi
7.4
Banglalink
9.1
Airtel
7.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
9.3 (± 0.08) 8.5 (± 0.15) 11.2 (± 0.16) 8.3 (± 0.16)
3G Download Speed
4.5 (± 0.08) 4.7 (± 0.10) 5.5 (± 0.12) 5.5 (± 0.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Download Speed in Mbps
9 (± 0.08)
8 (± 0.15)
11 (± 0.16)
8 (± 0.16)
3G Download Speed in Mbps
5 (± 0.08)
5 (± 0.10)
6 (± 0.12)
6 (± 0.12)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Grameenphone
3.8
Robi
3.3
Banglalink
3.1
Airtel
3.3
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
4.9 (± 0.05) 4.2 (± 0.06) 4.3 (± 0.07) 4.2 (± 0.07)
3G Upload Speed
1.1 (± 0.03) 1.0 (± 0.03) 1.1 (± 0.03) 1.1 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Upload Speed in Mbps
5 (± 0.05)
4 (± 0.06)
4 (± 0.07)
4 (± 0.07)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.03)
1 (± 0.03)
1 (± 0.03)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Grameenphone
83.1
Robi
83.3
Banglalink
78.5
Airtel
84.1
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Grameenphone
6.8
Robi
6.4
Banglalink
3.9
Airtel
6.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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