In this report, we examined the mobile network experience of our users on the four nationwide mobile network operators in Bangladesh — Airtel, Banglalink, Grameenphone and Robi — over a period of 90 days beginning October 1, 2020, to see how they fared.
A quick look at our awards table might suggest that not a lot has changed in Bangladesh in the last six months. But since our previous report, Banglalink has gone from winning five out of our seven national awards down to four — it lost a close run race with Grameenphone for the Upload Speed Experience award. Banglalink may have lost some ground, but it remains the operator to beat in terms of mobile network experience. Our users in Bangladesh have reported significant progress across the board, which means that the overall mobile network experience in Bangladesh is improving.
Looking at Video Experience, our users reported an improvement of 0.7% to 10.5% in their experience and Banglalink became the first operator to garner a Good Video Experience rating. With more and more users in Bangladesh preferring mobile phones to watch online video, the mobile Video Experience is becoming an increasingly important aspect of mobile network experience in the country; hence any operator who provides greater Video Experience definitely has an edge, and at present, Banglalink clearly holds that advantage.
On our measure of Voice App Experience, users reported an improvement of 5.4% to 12.9%. While our Banglalink users perceived the best Voice App Experience, the greatest progress of 12.9% was reported by our Grameenphone users.
Turning to our speed measurements, our users on average experienced 10.9% to 15.2% faster download speeds and 9.1% to 40.9% faster upload speeds, compared to our previous report. We also recorded improvements in 4G Availability, as a result of which three out of four national networks score more than 83% on this measure, which means our Bangladeshi 4G users on at least three out of four networks were able to connect to a 4G signal more than 83% of the time, on average. This indicates that 4G access is becoming increasingly prevalent in Bangladesh, which is commendable, given the 4G technology was launched in the country fairly recently.
Additionally, the improvements that we have seen in our other metrics, across the board, are likely due to a significant improvement in 4G Availability since our other metrics are affected by whether the user is connected to 4G. A higher 4G Availability can help improve overall scores.