The competition over our city-level awards was fierce. Across seven cities and with up to 42 awards for the taking, the highest number of outright wins by a single operator (Chunghwa) was just five — the operator picked up four awards for Download Speed Experience and another one for Video Experience in Taoyuan, while also being a joint winner for 25 awards. FarEasTone picked up the next largest haul of outright wins, with three in Upload Speed Experience. However, the operator also picked up an impressive 32 joint wins at the city-level, including ties across all seven cities for Voice App Experience. Like Chunghwa, it also tied in six cities for both Video Experience and Games Experience.
Turning to Download Speed Experience, our Chunghwa users observed average download speeds of more than 40 Mbps in five out of seven cities, with its score in Taichung missing the mark by just 0.1 point. Despite Chunghwa racking up speeds in excess of 43 Mbps in both Taipei and New Taipei, FarEasTone statistically tied with it in both cities with scores of 42 Mbps and 43.6 Mbps respectively. FarEasTone’s scores in the other cities ranged from the 37.4 Mbps reported by our users on its network in Taichung to 28.7 Mbps in Tainan. Our Taiwan Mobile users saw average download speeds above 30 Mbps in three cities: Taipei, New Taipei and Hsinchu City, with Taichung missing the mark by around 0.1 points.
FarEasTone, the winner of our national Upload Speed Experience award also dominated at the city-level on this measure of the mobile experience, notching up three outright wins in New Taipei, Taipei and Taoyuan and being a joint winner alongside Chunghwa in the remaining four cities, In addition, our users on its network clocked up the fastest average upload speeds across all seven cities and five operators in Taipei, with a score of 13.8 Mbps.
Our Chunghwa users observed an Excellent Video Experience in six out of seven cities with the exception being Kaohsiung where they had a Very Good Video Experience. FarEasTone was not far off, with Excellent ratings in four cities — Hsinchu City, New Taipei, Taichung and Taipei. Our users on the other operators’ networks (GT, Taiwan Mobile and T Star) mostly observed a Very Good Video Experience, though our T Star and Taiwan Mobile users observed an Excellent one in Taipei and our GT users had only a Good Video Experience in Kaohsiung.
As far as Games Experience is concerned, there was only a single outright win at the city-level, with Taiwan Mobile being the sole winner in Kaohsiung. Chunghwa and FarEasTone both racked up six joint wins, while Taiwan Mobile has five.
There were no outright wins at the city-level for Voice App Experience, with FarEasTone and Taiwan Mobile claiming seven joint wins apiece and Chunghwa picking up five joint wins. Only our FarEasTone and Taiwan Mobile users observed a Good Voice App Experience in all seven cities — Chunghwa managed six, with our users on its network in Tainan reporting an Acceptable experience instead.
Finally, no operator succeeded in winning a 4G Availability award at the city-level outright. Both FarEasTone and GT racked up six joint wins apiece, with Taiwan Mobile netting a further five. All three operators’ scores across all seven cities were 95% or higher, with FarEasTone and GT scoring above 97% in Hsinchu City and GT achieving the same in Taoyuan.
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