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Our users’ average download speeds across all four national operators have increased since the last time we reported on the Polish mobile network experience. Our Orange and T-Mobile users saw the largest gains, with their average download speeds rising by 3.9 Mbps (17.3%) and 2.4 Mbps (12.8%). Their Play and Plus counterparts saw more modest — but still significant — improvements, with their scores rising by 0.8 Mbps (3.9%) and 1.1 Mbps (6.4%), respectively.
The changes in Download Speed Experience detailed above have strengthened Orange’s lead in this regard, as its margin of victory has increased by 2.8 Mbps since our last report to at least 4.9 Mbps. Meanwhile, T-Mobile has statistically tied with Play for second place, when in our last report T-Mobile was placed third.
T-Mobile has won three awards outright — Games Experience, Voice App Experience and Upload Speed Experience — up from the single award (Voice App Experience) that it won in our previous report. Orange’s haul of outright wins has dropped from five to four as a result. The operator still holds our Video Experience, Download Speed Experience, 4G Availability and 4G Coverage Experience awards singlehandedly.
T-Mobile has come top for Upload Speed Experience with a score that’s 0.3 Mbps higher than that of Orange. The tables have turned since our first look at Poland’s mobile network experience, when Orange won the Upload Speed Experience award with a score that was 0.2 Mbps higher than second-placed T-Mobile. The change in winner was mainly driven by a 0.4 Mbps (5.2%) drop in our Orange users’ average upload speeds, as their counterparts on T-Mobile saw their speeds rise by a modest 0.1 Mbps (0.8%).
In our last report, Orange and T-Mobile were joint winners for our Games Experience award. This time T-Mobile gained the upper hand — winning the award outright and relegating Orange to second place for this measure of the mobile experience.
While Orange remains the dominant operator in Poland as far as our awards table is concerned, T-Mobile is now not far behind it with three outright wins to Orange’s four. In addition, Orange still commands impressive margins of victory in terms of Download Speed Experience and 4G Availability, but those for Video Experience and 4G Coverage Experience are vulnerable should the runner-up for these awards — T-Mobile and Plus, respectively — choose to make a determined push.
Given that 4G Availability scores have fallen across all four operators since our last report it is likely that many of our Polish users are spending their time in more different locations than they did pre-COVID 19. For download speeds to have increased across the board by 0.8-3.9 Mbps in the middle of a pandemic that has adversely affected the mobile experience is impressive and is a testament to the work all four operators have done during this period in response to the crisis.
Play is still rolling out its network and is still relying on national roaming on T-Mobile & Orange to some extent. It expects to have 9,500 base stations by the end of 2021.
One factor that will serve to boost the Polish mobile network experience going forward is 5G rollout given that Plus, Orange and T-Mobile all launched 5G services during the summer. However, they’ve had to do so without mid-band spectrum given that an auction of spectrum in the 3.4GHz-3.8GHz range has been delayed until late this year or early in 2021, due to the COVID-19 pandemic.
While our users observed increases in their average overall download speeds across all four operators, a different story emerges when we consider the 3G and 4G experience separately. Our users’ average 4G download speeds increased by 0.4-0.7 Mbps more than their overall speeds, but their average 3G download speed declined across the board. T-Mobile saw the largest drop in its 3G Download Speed score — a fall of 1.2 Mbps (24.1%), while Plus was not far behind with a drop of 1 Mbps (19.8%). Orange and Play saw more modest drops of 0.6 Mbps (13.4%) and 0.3 Mbps (7.8%), respectively.
Another big development in the Polish mobile market was the news that Iliad has been given clearance to buy a 40% stake in Play. Given Iliad’s efforts to disrupt the French and Italian markets through competitive pricing it will be interesting to see what further changes this may bring.
In this report, we've analyzed the mobile network experience of Poland’s four national operators — Orange, Play, Plus and T-Mobile, — in the 90 days starting August 1, 2020, to see how they measure up. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.
| Mobile Experience Awards Poland | ||||
|---|---|---|---|---|
November 2020,
Poland Report
|
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
November 2020,
Poland
|
|---|---|
|
Video Experience
|
O
Orange
|
|
Games Experience
|
T
T-Mobile
|
|
Voice App Experience
|
T
T-Mobile
|
|
Download Speed Experience
|
O
Orange
|
|
Upload Speed Experience
|
T
T-Mobile
|
|
4G Availability
|
O
Orange
|
|
4G Coverage Experience
|
O
Orange
|
|
Video Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 73.8 (± 0.44) | 74.1 (± 0.33) | 67.8 (± 0.45) | 67.5 (± 0.47) |
|
3G Video Experience
| 45.6 (± 1.67) | 47.9 (± 1.81) | 31.6 (± 1.34) | 42.5 (± 1.46) |
| 4G Video Experience | in 0-100 points |
|
T
T-Mobile
|
74 (± 0.44) |
|
O
Orange
|
74 (± 0.33) |
|
P
Play
|
68 (± 0.45) |
|
P
Plus
|
67 (± 0.47) |
| 3G Video Experience | in 0-100 points |
|
T
T-Mobile
|
46 (± 1.67) |
|
O
Orange
|
48 (± 1.81) |
|
P
Play
|
32 (± 1.34) |
|
P
Plus
|
43 (± 1.46) |
|
Games Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 72.3 (± 0.74) | 67.1 (± 0.60) | 65.0 (± 0.68) | 65.1 (± 0.63) |
|
3G Games Experience
| 35.6 (± 0.36) | 35.9 (± 0.44) | 37.5 (± 0.46) | 36.4 (± 0.37) |
| 4G Games Experience | in 0-100 points |
|
T
T-Mobile
|
72 (± 0.74) |
|
O
Orange
|
67 (± 0.60) |
|
P
Play
|
65 (± 0.68) |
|
P
Plus
|
65 (± 0.63) |
| 3G Games Experience | in 0-100 points |
|
T
T-Mobile
|
36 (± 0.36) |
|
O
Orange
|
36 (± 0.44) |
|
P
Play
|
37 (± 0.46) |
|
P
Plus
|
36 (± 0.37) |
|
Voice App Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 81.0 (± 0.26) | 79.6 (± 0.26) | 79.0 (± 0.24) | 78.2 (± 0.27) |
|
3G Voice App Experience
| 68.8 (± 0.78) | 69.0 (± 0.89) | 71.3 (± 0.66) | 69.4 (± 0.71) |
| 4G Voice App Experience | in 0-100 points |
|
T
T-Mobile
|
81 (± 0.26) |
|
O
Orange
|
80 (± 0.26) |
|
P
Play
|
79 (± 0.24) |
|
P
Plus
|
78 (± 0.27) |
| 3G Voice App Experience | in 0-100 points |
|
T
T-Mobile
|
69 (± 0.78) |
|
O
Orange
|
69 (± 0.89) |
|
P
Play
|
71 (± 0.66) |
|
P
Plus
|
69 (± 0.71) |
|
Download Speed Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 25.4 (± 0.46) | 29.6 (± 0.42) | 24.6 (± 0.39) | 21.8 (± 0.35) |
|
3G Download Speed
| 3.8 (± 0.11) | 3.9 (± 0.12) | 3.0 (± 0.07) | 3.9 (± 0.13) |
| 4G Download Speed | in Mbps |
|
T
T-Mobile
|
25 (± 0.46) |
|
O
Orange
|
30 (± 0.42) |
|
P
Play
|
25 (± 0.39) |
|
P
Plus
|
22 (± 0.35) |
| 3G Download Speed | in Mbps |
|
T
T-Mobile
|
4 (± 0.11) |
|
O
Orange
|
4 (± 0.12) |
|
P
Play
|
3 (± 0.07) |
|
P
Plus
|
4 (± 0.13) |
|
Upload Speed Experience
Additional Metrics |
T
T-Mobile
|
O
Orange
|
P
Play
|
P
Plus
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 8.7 (± 0.13) | 7.9 (± 0.12) | 7.1 (± 0.11) | 7.5 (± 0.13) |
|
3G Upload Speed
| 1.5 (± 0.06) | 1.5 (± 0.06) | 1.0 (± 0.04) | 1.1 (± 0.04) |
| 4G Upload Speed | in Mbps |
|
T
T-Mobile
|
9 (± 0.13) |
|
O
Orange
|
8 (± 0.12) |
|
P
Play
|
7 (± 0.11) |
|
P
Plus
|
7 (± 0.13) |
| 3G Upload Speed | in Mbps |
|
T
T-Mobile
|
1 (± 0.06) |
|
O
Orange
|
1 (± 0.06) |
|
P
Play
|
1 (± 0.04) |
|
P
Plus
|
1 (± 0.04) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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