Mobile Network Experience Report Germany November 2020

Germany

Mobile Network Experience Report
November 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Telekom wins the Games Experience award outright

After statistically tying with Vodafone in our last report, Telekom’s Games Experience score held up better under pressure than that of its rival, as while all three operators saw their scores decline, Telekom’s fell by less than Vodafone’s in both absolute and percentage terms and this allowed it to win the award for Games Experience outright. In addition, the gap between second-placed Vodafone and O2 has fallen to just half a point, down from the difference of 3.9 points seen in our previous report.

Our Telekom users have seen their average overall download speeds rise by 3.6 Mbps

This report is the second in a row in which Telekom’s Download Speed Experience score and the difference between it and second-placed Vodafone’s score has increased by more than 1 Mbps. This time round, our Telekom users saw their speeds rise by 3.6 Mbps (9.2%), while their counterparts on Vodafone saw theirs increase by 1.8 Mbps (6.7%). As a result, the gap between the two operators has widened by 1.8 Mbps to 14.3 Mbps, after having risen by 1.2 Mbps between our previous two reports. In contrast to the other operators, O2 saw its Download Speed Experience score fall by 0.1 Mbps.

Telekom still holds the Upload Speed Experience award, but O2’s score is the most resilient

Our O2 users were the only ones to not see a fall in their average overall upload speeds since our last report, instead seeing an increase of 0.2 Mbps (2.2%). In contrast, Telekom and Vodafone’s scores fell by 0.9 Mbps (6.9%) and 0.4 Mbps (4.8%), respectively. As a result, O2 was 3.5 Mbps behind first-placed Telekom instead of the 4.6 Mbps seen in our previous report. The gap between O2’s score and that of last placed Vodafone has increased by 0.6 Mbps to 1.2 Mbps.

O2 has made good progress on 4G Availability and 4G Coverage Experience

O2 was also the only operator where our users haven’t seen a drop in the proportion of time that they spent connected to 4G services since our last report. O2’s 4G Availability score rose by 3.5 percentage points to 84.1%, putting it 3.9 percentage points behind second-placed Vodafone and 6.1 percentage points behind first-placed Telekom. Vodafone and Telekom’s scores fell by 0.4 and 0.1 percentage points, respectively. O2 also saw the most improvement in terms of 4G Coverage Experience, as its score rose by 0.9 points to 9 out of 10, while our Telekom and Vodafone users’ saw theirs rise by 0.2 and 0.4 points to reach 9.6 and 9.4 points, respectively.

Telekom wins six out of seven awards

Telekom’s has tightened its grip on our awards table since our last report, having successfully defended all the awards that it won outright in our previous report — Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience — and also winning our Games Experience outright for the first time. The only award to elude its grasp is that for Voice App Experience, which remains in Vodafone’s hands.

Introduction

Since our May report, our users have seen very different trends across our measures of the mobile experience, with drops across all three operators’ scores for our experiential metrics — Video Experience, Games Experience and Voice App Experience — while our Telekom and Vodafone users saw their overall average download speeds improve by 3.6 Mbps and 1.8 Mbps, respectively. All three operators saw their 4G Coverage Experience scores rise by 0.2-0.9 points and our O2 users saw their 4G Availability improve by 3.5 percentage points. This complex picture, coming as it does at an unprecedented time for our users, highlights the importance of having different ways to measure the mobile experience. In addition, the COVID-19 pandemic may have had an impact on the mobile experience but on the whole it has been very resilient.

The fact O2’s 4G Availability and 4G Coverage Experience rose the most, is perhaps to be expected given the news — reported in early September — that it has added an extra 4,000 4G cell sites since the start of this year and its need to catch-up with its rivals on both measures of the mobile experience.

As far as our awards table is concerned, there has been only one change since our last report — Telekom has succeeded in winning the Games Experience award outright after having previously tied with Vodafone for it in our last report. Telekom now is the sole holder of six out of seven awards, with the only exception being Voice App Experience, which Vodafone has now held for two reports in a row.

All three operators have now launched 5G services and while O2’s launch has come too late to influence this report’s results, it will be interesting to see how 5G affects the mobile network experience of our German users going forward. O2 launched its 5G network in early October in the country’s five largest cities and quickly expanded its 5G coverage to a further 10, as part of a plan to cover more than 30% of the population by the end of 2021. Back in July, Telekom claimed that its 5G network covered half of Germany’s population.

However, not all the recent news has been about the latest technology, with both Telekom and Vodafone announcing plans to switch off their 3G networks on 30 June 2021. Despite the colossal amount of money paid for 3G spectrum by some operators, the technology no longer has a clear reason to be used — outside of markets in which Voice over LTE penetration (VoLTE) remains low — so in theory freeing up 3G spectrum to provide a better 4G and/or 5G experience and reduce the complexity and running costs from an operators’ perspective makes a great deal of sense.

That said, it is important that operators manage the switch-off in a way that doesn’t inconvenience the large number of people in Germany that still rely on 3G services. According to the German regulator — the Federal Network Agency (Bundesnetzagentur) — by the end of 2019, only 55% of all active non-M2M (machine to machine) SIMs supported 4G, with the remainder being 2G or 3G-only. In an insight we published last year, we found that 81.4% of our users that we have never seen connect to 4G had a 4G-capable phone and spent time in 4G-covered areas, despite our data showing that our 3G-only users have a much worse mobile experience than our 4G users.

In this report we have looked at the 90-day data period from the start of July, and measured the user experience across all our key metrics for Germany's three leading operators — O2, Telekom and Vodafone — both at a national level and in 24 of the country's largest cities. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.

Opensignal Awards Table

Mobile Experience Awards, Germany
November 2020, Germany Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
November 2020, Germany
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telekom
75.5
Vodafone
72.4
O2
70.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Telekom has won our Video Experience award ever since we first awarded it in our May 2019 report and this report is no exception to this rule. The operator’s lead over second-placed Vodafone has fallen slightly from the 3.7 points seen in our previous report to 3.1 points. This occurred because Telekom’s score has fallen the most — dropping by 2.5 points, compared to the declines of 2 and 0.3 points seen by our users on Vodafone and O2, respectively. Despite our users reporting lower scores than in our previous report, all three operators’ ratings for this measure of the mobile experience are unchanged, with Telekom staying in the Excellent (75 or above) category, while Vodafone and O2 have retained their Very Good ratings (65-75).

Video Experience
in 0-100 points
Telekom
75.5
Vodafone
72.4
O2
70.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
76.0 (± 0.14) 73.1 (± 0.15) 71.2 (± 0.17)
3G Video Experience
63.8 (± 0.80) 60.8 (± 0.82) 60.5 (± 0.66)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
76 (± 0.14)
73 (± 0.15)
71 (± 0.17)
3G Video Experience in 0-100 points
64 (± 0.80)
61 (± 0.82)
61 (± 0.66)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

More change took place in terms of our two submetrics — 4G Video Experience and 3G Video Experience. With the former, Vodafone dropped down a category, falling from Excellent to Very Good and leaving Telekom as the only operator with an Excellent rating for 4G Video Experience. However, a 7.8 point drop in Telekom’s score for 3G Video Experience pushed it down a rating — from Very Good (65-75) to Good (55-65) — putting it in line with its rivals.

Games Experience

Telekom has successfully broken the statistical tie that existed between its score and that of Vodafone’s in our last report to win our Games Experience award outright. However, this was due to the former’s greater resilience as while our users observed declines in their Games Experience across all three operators when the dust settled Telekom commanded a lead of at least 2.2 points — while Vodafone and O2 statistically tied for second-place. All three operators fell into the Fair (65-75) category, down from the Good (75-85) ratings they received in our last report.

Games Experience
in 0-100 points
Telekom
72.0
Vodafone
69.8
O2
70.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
73.2 (± 0.36) 71.2 (± 0.29) 72.9 (± 0.28)
3G Games Experience
45.4 (± 1.08) 47.0 (± 1.10) 46.2 (± 0.72)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
73 (± 0.36)
71 (± 0.29)
73 (± 0.28)
3G Games Experience in 0-100 points
45 (± 1.08)
47 (± 1.10)
46 (± 0.72)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

The Games Experience metric quantifies the experience when playing real-time multiplayer games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Fortnite, Pro Evolution Soccer and Arena of Valor — played around the world.

Voice App Experience

Vodafone continues to hold onto the only award not in Telekom’s hands — Voice App Experience — and its lead is essentially unchanged since our last report, with a difference of 0.4 points separating the two operators’ scores and just 2 points separating Vodafone from last-placed O2. Both our Vodafone and Telekom users saw their Voice App Experience decline by 3.2 points, while our O2 users reported a drop of 4 points. These declines were enough to push all three operators down a category — from Good (80-87) to Acceptable (74-80).

An Acceptable Voice App Experience means that some users experienced perceptible call quality impairments such as clicking sounds of short duration, distortion or insufficiently loud volume. However, listeners were generally able to comprehend without repetition.

Voice App Experience
in 0-100 points
Telekom
77.8
Vodafone
78.2
O2
76.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
78.0 (± 0.16) 78.4 (± 0.12) 76.6 (± 0.12)
3G Voice App Experience
72.5 (± 0.47) 73.5 (± 0.42) 72.2 (± 0.28)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
78 (± 0.16)
78 (± 0.12)
77 (± 0.12)
3G Voice App Experience in 0-100 points
73 (± 0.47)
73 (± 0.42)
72 (± 0.28)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

When we broke the German Voice App Experience down by mobile network technology generation, our Vodafone users observed the highest scores for both 4G Voice App Experience and 3G Voice App Experience — in line with our previous report. Our users reported an Acceptable (74-80) 4G Voice App Experience across all three operators (down from the Good (80-87) rating observed in our last report) and Poor (66-74) ratings for 3G Voice App Experience — down from Acceptable (74-80).

Download Speed Experience

In contrast to our experiential metrics, our Telekom and Vodafone users have seen their Download Speed Experience improve since our last report, with the operators’ scores increasing by 3.6 Mbps (9.2%) and 1.8 Mbps (6.7%), respectively. Our O2 users on the other hand, saw their average overall download speeds fall slightly — by 0.1 Mbps. Telekom has therefore retained the Download Speed Experience award and its lead over second-placed Vodafone has increased by 1.8 Mbps to hit an impressive 14.3 Mbps (51.1%), with our Telekom users reporting average overall download speeds of 42.2 Mbps.

Download Speed Experience
in Mbps
Telekom
42.2
Vodafone
27.9
O2
23.5
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
43.9 (± 0.34) 29.1 (± 0.21) 25.1 (± 0.17)
3G Download Speed
6.4 (± 0.10) 7.8 (± 0.19) 8.4 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Download Speed in Mbps
44 (± 0.34)
29 (± 0.21)
25 (± 0.17)
3G Download Speed in Mbps
6 (± 0.10)
8 (± 0.19)
8 (± 0.10)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Turning to our two submetrics — 4G Download Speed and 3G Download Speed — our Telekom and Vodafone users saw similar changes to their 4G Download Speed scores to those for their overall speeds, but our O2 users saw their average 4G download speeds fall by 1.1 Mbps (4%). However, our O2 users saw the fastest 3G download speeds, as while their speeds have fallen by 0.7 Mbps (8%) since our last report, their counterparts on Telekom saw theirs drop by 4.4 Mbps (40.5%). This means that our Telekom users observed the slowest 3G download speeds, behind those seen by our O2 and Vodafone users by 2 Mbps and 1.4 Mbps, respectively.

Upload Speed Experience

In contrast to Download Speed Experience, our O2 users were the only ones to see an increase in their average overall upload speeds, which rose by 0.2 Mbps (2.2%), while those observed by their counterparts on Telekom and Vodafone fell by 0.9 Mbps (6.9%) and 0.4 Mbps (4.8%), respectively. Telekom has retained the Upload Speed Experience award, but its lead over second-placed O2 has fallen by 1.1 Mbps to a still impressive 3.5 Mbps (39.4%).

Upload Speed Experience
in Mbps
Telekom
12.2
Vodafone
7.5
O2
8.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
12.7 (± 0.08) 7.8 (± 0.05) 9.5 (± 0.05)
3G Upload Speed
1.8 (± 0.05) 2.2 (± 0.07) 1.9 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.08)
8 (± 0.05)
10 (± 0.05)
3G Upload Speed in Mbps
2 (± 0.05)
2 (± 0.07)
2 (± 0.03)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Our users’ average 4G upload speeds are down from those seen in our previous report across all three operators, with scores falling by 0.3-1.2 Mbps, with our Telekom users the most affected and our O2 users the least. Vodafone’s 3G Upload Speed score was up 0.2 Mbps (11.6%) from our previous report, while Telekom’s fell by 0.1 Mbps (7.3%) and O2’s was essentially unchanged.

4G Availability

Telekom has retained the 4G Availability award ever since it won it in our inaugural report on the German mobile network experience and its winning streak has continued in this report. However, our O2 users were the only ones not to spend less time connected to 4G since our last report, with the operator’s score rising by 3.5 percentage points to 84.1%. Our Telekom and Vodafone users saw their 4G Availability fall by 0.1 and 0.4 percentage points respectively. As a result, the gap between second-placed Vodafone and O2 has halved and is now just 3.9 percentage points. Meanwhile, first-placed Telekom’s lead has risen very slightly — by 0.2 percentage points to 2.2 percentage points.

4G Availability
% of time
Telekom
90.2
Vodafone
88.0
O2
84.1
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Coverage Experience

In contrast to 4G Availability, all three operators have seen their 4G Coverage Experience scores improve since our last report, but O2 again saw the largest gains with its score rising by 0.9 points to 9 points, while our Telekom and Vodafone users saw their scores rise by 0.2 and 0.4 points, respectively. While Telekom has won for the second time in a row, Vodafone has cut its lead to 0.2 points. All three operators now have scores of at least 9 points out of 10 and just 0.6 points separate first-placed Telekom from third-placed O2.

4G Coverage Experience
in 0-10 points
Telekom
9.6
Vodafone
9.4
O2
9.0
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users–i.e.all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Regional Analysis

Telekom dominated our city-level analysis, winning 68 awards outright out of a possible 144 and the operator was a joint winner for a further 69 awards. Vodafone won only three awards outright but tied for 64; while O2 had the least success, winning just two awards outright and becoming a joint winner across 39 awards.

Telekom performed particularly strongly in Download Speed Experience and Upload Speed Experience, where it came close to a clean sweep for both metrics — the only hold-outs were in Frankfurt am Main where Vodafone won outright on Download Speed Experience, along with Freiburg and Munster where Telekom tied with Vodafone on Download Speed Experience and also on Upload Speed Experience in Munster. Our users’ average overall download speeds were between the eye-wateringly fast 70.4 Mbps seen by our Telekom users in Bonn to the 11 Mbps reported by our O2 users in Saarbrucken. Upload Speed Experience scores ranged from the 19.4 Mbps observed by our Telekom users in Bonn to the 6 Mbps seen by our Vodafone users in Aachen.

4G Availability at the city-level was fiercely contested with only four clear wins across the 24 cites we’ve focused on in this analysis. Interestingly, Telekom did not win a single award outright, but it was a joint winner in 18 cities. Vodafone also tied in 18 cities, but won outright in Berlin and Hamburg. O2 also did well in terms of 4G Availability, winning outright in Duisburg and Essen and tying for first place in a further 15 cities. O2 was the only operator on which our users observed 4G Availability scores below 85%, but only in two cities — Freiburg (77%) and Saarbrucken (83.3%)

Out of our three experiential metrics — Video Experience, Games Experience and Voice App Experience, Telekom had by far the most success with Video Experience, as it won outright in 17 cities and statistically tied for first place in a further seven. In addition, our Telekom users had an Excellent Video Experience in all 24 cities. Vodafone and O2 did not win any city-level awards for Video Experience single-handedly, but they were joint-winners in six and two cities, respectively. Vodafone received Excellent ratings for this measure of the mobile experience in 13 cities, and placed in the Very Good category for the remaining 11. Our O2 users observed an Excellent Video Experience in two cities — Hannover and Bremen — a Very Good experience in 21 cities and a Good experience in Freiburg.

Outright wins were few and far between in terms of Games Experience and Voice App Experience —Telekom was the only operator to score any, being the sole winner for Games Experience in five cities (Aachen, Berlin, Bonn, Dortmund and Dresden) and in Dresden and Mannheim for Voice App Experience. Both Telekom and Vodafone racked up 22 joint wins for Voice App Experience, while in Games Experience, Telekom was a joint winner in 19 cities, above the 15 and 16 cities where Vodafone and O2 statistically tied for first place, respectively.

In the majority of cities, our users had a Good Games Experience. There were only three cities in which our Telekom users observed a Fair Games Experience, in contrast to the nine seen by their Vodafone counterparts. Our O2 users had a Fair Games Experience in five cities and a Poor one in Freiburg.

Voice App Experience at the city-level varied from Good to Acceptable. Our Telekom users had a Good Voice App Experience in 17 cities, slightly better than Vodafone’s 16, while our O2 users in all 24 cities had an Acceptable Voice App Experience.

Select any region below to display individual breakdown

Aachen

Video Experience
in Aachen
in 0-100 points
Telekom
80.3
Vodafone
73.2
O2
70.9
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Games Experience
in Aachen
in 0-100 points
Telekom
82.2
Vodafone
73.2
O2
73.1
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Voice App Experience
in Aachen
in 0-100 points
Telekom
80.8
Vodafone
79.4
O2
78.0
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Download Speed Experience
in Aachen
in Mbps
Telekom
54.1
Vodafone
24.7
O2
23.5
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Upload Speed Experience
in Aachen
in Mbps
Telekom
15.1
Vodafone
6.0
O2
8.5
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4G Availability
in Aachen
in %
Telekom
85.9
Vodafone
89.4
O2
89.7
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Augsburg

Video Experience
in Augsburg
in 0-100 points
Telekom
76.0
Vodafone
75.4
O2
71.9
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Games Experience
in Augsburg
in 0-100 points
Telekom
72.5
Vodafone
74.0
O2
74.7
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Voice App Experience
in Augsburg
in 0-100 points
Telekom
78.3
Vodafone
79.0
O2
77.1
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Download Speed Experience
in Augsburg
in Mbps
Telekom
49.3
Vodafone
34.0
O2
24.2
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Upload Speed Experience
in Augsburg
in Mbps
Telekom
18.2
Vodafone
7.7
O2
9.9
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4G Availability
in Augsburg
in %
Telekom
92.9
Vodafone
94.4
O2
89.7
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Berlin

Video Experience
in Berlin
in 0-100 points
Telekom
79.0
Vodafone
77.4
O2
71.7
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Games Experience
in Berlin
in 0-100 points
Telekom
81.1
Vodafone
78.3
O2
76.0
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Voice App Experience
in Berlin
in 0-100 points
Telekom
80.5
Vodafone
80.8
O2
77.5
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Download Speed Experience
in Berlin
in Mbps
Telekom
63.2
Vodafone
50.5
O2
28.8
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Upload Speed Experience
in Berlin
in Mbps
Telekom
17.0
Vodafone
10.7
O2
10.8
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4G Availability
in Berlin
in %
Telekom
91.8
Vodafone
93.7
O2
91.5
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Bochum

Video Experience
in Bochum
in 0-100 points
Telekom
78.7
Vodafone
74.8
O2
74.5
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Games Experience
in Bochum
in 0-100 points
Telekom
74.5
Vodafone
68.6
O2
79.5
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Voice App Experience
in Bochum
in 0-100 points
Telekom
78.4
Vodafone
77.3
O2
79.1
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Download Speed Experience
in Bochum
in Mbps
Telekom
61.7
Vodafone
30.2
O2
36.9
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Upload Speed Experience
in Bochum
in Mbps
Telekom
17.2
Vodafone
8.4
O2
12.2
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4G Availability
in Bochum
in %
Telekom
90.4
Vodafone
88.9
O2
92.2
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Bonn

Video Experience
in Bonn
in 0-100 points
Telekom
78.7
Vodafone
75.9
O2
73.0
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Games Experience
in Bonn
in 0-100 points
Telekom
83.5
Vodafone
75.9
O2
79.0
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Voice App Experience
in Bonn
in 0-100 points
Telekom
81.3
Vodafone
80.4
O2
78.0
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Download Speed Experience
in Bonn
in Mbps
Telekom
70.4
Vodafone
33.9
O2
32.6
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Upload Speed Experience
in Bonn
in Mbps
Telekom
19.4
Vodafone
6.9
O2
10.3
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4G Availability
in Bonn
in %
Telekom
92.5
Vodafone
92.2
O2
92.9
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Bremen

Video Experience
in Bremen
in 0-100 points
Telekom
76.3
Vodafone
75.1
O2
75.5
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Games Experience
in Bremen
in 0-100 points
Telekom
82.5
Vodafone
76.5
O2
78.1
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Voice App Experience
in Bremen
in 0-100 points
Telekom
82.1
Vodafone
80.4
O2
79.7
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Download Speed Experience
in Bremen
in Mbps
Telekom
59.2
Vodafone
38.1
O2
32.2
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Upload Speed Experience
in Bremen
in Mbps
Telekom
15.0
Vodafone
9.2
O2
10.4
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4G Availability
in Bremen
in %
Telekom
91.6
Vodafone
93.2
O2
91.6
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Cologne

Video Experience
in Cologne
in 0-100 points
Telekom
79.5
Vodafone
75.9
O2
73.6
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Games Experience
in Cologne
in 0-100 points
Telekom
79.9
Vodafone
79.6
O2
78.7
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Voice App Experience
in Cologne
in 0-100 points
Telekom
79.9
Vodafone
81.0
O2
78.2
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Download Speed Experience
in Cologne
in Mbps
Telekom
68.3
Vodafone
38.1
O2
31.2
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Upload Speed Experience
in Cologne
in Mbps
Telekom
16.6
Vodafone
9.5
O2
11.2
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4G Availability
in Cologne
in %
Telekom
91.7
Vodafone
93.2
O2
93.1
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Dortmund

Video Experience
in Dortmund
in 0-100 points
Telekom
79.2
Vodafone
74.2
O2
74.5
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Games Experience
in Dortmund
in 0-100 points
Telekom
84.0
Vodafone
74.3
O2
77.4
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Voice App Experience
in Dortmund
in 0-100 points
Telekom
81.6
Vodafone
79.9
O2
78.6
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Download Speed Experience
in Dortmund
in Mbps
Telekom
57.1
Vodafone
43.6
O2
35.0
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Upload Speed Experience
in Dortmund
in Mbps
Telekom
15.8
Vodafone
9.0
O2
12.1
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4G Availability
in Dortmund
in %
Telekom
93.0
Vodafone
89.9
O2
93.2
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Dresden

Video Experience
in Dresden
in 0-100 points
Telekom
76.9
Vodafone
72.7
O2
68.7
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Games Experience
in Dresden
in 0-100 points
Telekom
82.0
Vodafone
73.2
O2
73.7
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Voice App Experience
in Dresden
in 0-100 points
Telekom
81.9
Vodafone
79.8
O2
78.2
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Download Speed Experience
in Dresden
in Mbps
Telekom
57.8
Vodafone
37.8
O2
15.2
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Upload Speed Experience
in Dresden
in Mbps
Telekom
15.3
Vodafone
11.2
O2
7.8
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4G Availability
in Dresden
in %
Telekom
90.9
Vodafone
93.2
O2
87.4
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Duisburg

Video Experience
in Duisburg
in 0-100 points
Telekom
76.1
Vodafone
75.6
O2
73.6
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Games Experience
in Duisburg
in 0-100 points
Telekom
79.6
Vodafone
77.2
O2
76.8
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Voice App Experience
in Duisburg
in 0-100 points
Telekom
80.3
Vodafone
80.5
O2
78.0
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Download Speed Experience
in Duisburg
in Mbps
Telekom
58.0
Vodafone
28.6
O2
32.1
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Upload Speed Experience
in Duisburg
in Mbps
Telekom
14.2
Vodafone
7.6
O2
10.1
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4G Availability
in Duisburg
in %
Telekom
89.1
Vodafone
89.8
O2
92.5
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Dusseldorf

Video Experience
in Dusseldorf
in 0-100 points
Telekom
79.7
Vodafone
76.5
O2
73.4
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Games Experience
in Dusseldorf
in 0-100 points
Telekom
82.7
Vodafone
79.2
O2
78.9
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Voice App Experience
in Dusseldorf
in 0-100 points
Telekom
81.0
Vodafone
80.8
O2
78.7
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Download Speed Experience
in Dusseldorf
in Mbps
Telekom
65.3
Vodafone
53.5
O2
34.9
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Upload Speed Experience
in Dusseldorf
in Mbps
Telekom
18.3
Vodafone
13.1
O2
11.3
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4G Availability
in Dusseldorf
in %
Telekom
90.3
Vodafone
93.1
O2
93.7
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Essen

Video Experience
in Essen
in 0-100 points
Telekom
77.3
Vodafone
73.9
O2
73.2
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Games Experience
in Essen
in 0-100 points
Telekom
79.5
Vodafone
78.3
O2
76.6
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Voice App Experience
in Essen
in 0-100 points
Telekom
80.5
Vodafone
81.0
O2
78.2
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Download Speed Experience
in Essen
in Mbps
Telekom
52.0
Vodafone
31.7
O2
31.0
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Upload Speed Experience
in Essen
in Mbps
Telekom
15.9
Vodafone
8.0
O2
11.2
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4G Availability
in Essen
in %
Telekom
88.8
Vodafone
89.3
O2
93.5
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Frankfurt am Main

Video Experience
in Frankfurt am Main
in 0-100 points
Telekom
79.8
Vodafone
76.3
O2
71.2
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Games Experience
in Frankfurt am Main
in 0-100 points
Telekom
81.7
Vodafone
77.5
O2
81.5
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Voice App Experience
in Frankfurt am Main
in 0-100 points
Telekom
80.4
Vodafone
80.1
O2
78.5
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Download Speed Experience
in Frankfurt am Main
in Mbps
Telekom
47.7
Vodafone
61.2
O2
23.3
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Upload Speed Experience
in Frankfurt am Main
in Mbps
Telekom
17.0
Vodafone
13.9
O2
9.7
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4G Availability
in Frankfurt am Main
in %
Telekom
91.9
Vodafone
93.4
O2
89.7
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Freiburg

Video Experience
in Freiburg
in 0-100 points
Telekom
79.2
Vodafone
76.0
O2
61.7
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Games Experience
in Freiburg
in 0-100 points
Telekom
73.4
Vodafone
80.7
O2
60.9
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Voice App Experience
in Freiburg
in 0-100 points
Telekom
78.8
Vodafone
81.8
O2
75.2
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Download Speed Experience
in Freiburg
in Mbps
Telekom
52.2
Vodafone
43.8
O2
14.0
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Upload Speed Experience
in Freiburg
in Mbps
Telekom
17.2
Vodafone
11.2
O2
7.2
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4G Availability
in Freiburg
in %
Telekom
91.1
Vodafone
89.2
O2
77.0
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Hamburg

Video Experience
in Hamburg
in 0-100 points
Telekom
77.5
Vodafone
72.9
O2
72.1
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Games Experience
in Hamburg
in 0-100 points
Telekom
76.5
Vodafone
74.7
O2
76.0
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Voice App Experience
in Hamburg
in 0-100 points
Telekom
79.4
Vodafone
80.1
O2
77.1
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Download Speed Experience
in Hamburg
in Mbps
Telekom
53.9
Vodafone
37.8
O2
27.9
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Upload Speed Experience
in Hamburg
in Mbps
Telekom
15.2
Vodafone
9.4
O2
10.6
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4G Availability
in Hamburg
in %
Telekom
91.2
Vodafone
93.4
O2
90.2
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Hannover

Video Experience
in Hannover
in 0-100 points
Telekom
77.2
Vodafone
72.4
O2
75.6
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Games Experience
in Hannover
in 0-100 points
Telekom
80.7
Vodafone
72.5
O2
80.1
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Voice App Experience
in Hannover
in 0-100 points
Telekom
80.2
Vodafone
79.3
O2
79.5
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Download Speed Experience
in Hannover
in Mbps
Telekom
52.8
Vodafone
31.4
O2
36.7
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Upload Speed Experience
in Hannover
in Mbps
Telekom
16.9
Vodafone
8.6
O2
11.2
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4G Availability
in Hannover
in %
Telekom
93.2
Vodafone
94.6
O2
92.7
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Karlsruhe

Video Experience
in Karlsruhe
in 0-100 points
Telekom
76.5
Vodafone
76.7
O2
73.5
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Games Experience
in Karlsruhe
in 0-100 points
Telekom
79.2
Vodafone
82.2
O2
76.6
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Voice App Experience
in Karlsruhe
in 0-100 points
Telekom
80.6
Vodafone
82.2
O2
79.6
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Download Speed Experience
in Karlsruhe
in Mbps
Telekom
53.6
Vodafone
26.8
O2
24.7
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Upload Speed Experience
in Karlsruhe
in Mbps
Telekom
13.2
Vodafone
7.6
O2
9.6
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4G Availability
in Karlsruhe
in %
Telekom
86.7
Vodafone
89.3
O2
90.1
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Leipzig

Video Experience
in Leipzig
in 0-100 points
Telekom
77.9
Vodafone
74.7
O2
73.6
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Games Experience
in Leipzig
in 0-100 points
Telekom
82.4
Vodafone
75.0
O2
79.5
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Voice App Experience
in Leipzig
in 0-100 points
Telekom
81.0
Vodafone
79.8
O2
78.7
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Download Speed Experience
in Leipzig
in Mbps
Telekom
58.7
Vodafone
38.5
O2
34.5
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Upload Speed Experience
in Leipzig
in Mbps
Telekom
18.1
Vodafone
9.9
O2
11.9
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4G Availability
in Leipzig
in %
Telekom
92.1
Vodafone
93.8
O2
92.5
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Mannheim

Video Experience
in Mannheim
in 0-100 points
Telekom
79.1
Vodafone
73.8
O2
72.9
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Games Experience
in Mannheim
in 0-100 points
Telekom
80.8
Vodafone
74.1
O2
80.6
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Voice App Experience
in Mannheim
in 0-100 points
Telekom
81.8
Vodafone
79.4
O2
78.9
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Download Speed Experience
in Mannheim
in Mbps
Telekom
59.7
Vodafone
32.9
O2
27.2
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Upload Speed Experience
in Mannheim
in Mbps
Telekom
16.7
Vodafone
9.2
O2
10.4
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4G Availability
in Mannheim
in %
Telekom
90.2
Vodafone
91.3
O2
90.4
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Munchen

Video Experience
in Munchen
in 0-100 points
Telekom
77.6
Vodafone
76.0
O2
73.4
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Games Experience
in Munchen
in 0-100 points
Telekom
79.6
Vodafone
77.2
O2
77.3
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Voice App Experience
in Munchen
in 0-100 points
Telekom
80.4
Vodafone
80.5
O2
77.5
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Download Speed Experience
in Munchen
in Mbps
Telekom
51.4
Vodafone
39.5
O2
33.1
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Upload Speed Experience
in Munchen
in Mbps
Telekom
15.9
Vodafone
9.9
O2
11.5
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4G Availability
in Munchen
in %
Telekom
91.6
Vodafone
92.0
O2
91.5
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Munster

Video Experience
in Munster
in 0-100 points
Telekom
78.2
Vodafone
74.5
O2
73.1
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Games Experience
in Munster
in 0-100 points
Telekom
78.7
Vodafone
75.6
O2
75.0
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Voice App Experience
in Munster
in 0-100 points
Telekom
80.1
Vodafone
80.1
O2
78.9
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Download Speed Experience
in Munster
in Mbps
Telekom
55.1
Vodafone
53.1
O2
35.1
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Upload Speed Experience
in Munster
in Mbps
Telekom
14.2
Vodafone
12.0
O2
10.4
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4G Availability
in Munster
in %
Telekom
91.3
Vodafone
90.4
O2
91.2
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Nuremberg

Video Experience
in Nuremberg
in 0-100 points
Telekom
76.4
Vodafone
77.1
O2
72.9
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Games Experience
in Nuremberg
in 0-100 points
Telekom
77.1
Vodafone
78.9
O2
79.3
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Voice App Experience
in Nuremberg
in 0-100 points
Telekom
79.8
Vodafone
80.7
O2
79.7
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Download Speed Experience
in Nuremberg
in Mbps
Telekom
46.5
Vodafone
35.4
O2
30.8
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Upload Speed Experience
in Nuremberg
in Mbps
Telekom
15.1
Vodafone
9.3
O2
11.4
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4G Availability
in Nuremberg
in %
Telekom
94.2
Vodafone
93.3
O2
93.0
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Saarbrucken

Video Experience
in Saarbrucken
in 0-100 points
Telekom
75.6
Vodafone
74.5
O2
66.1
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Games Experience
in Saarbrucken
in 0-100 points
Telekom
80.0
Vodafone
79.7
O2
71.5
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Voice App Experience
in Saarbrucken
in 0-100 points
Telekom
80.9
Vodafone
81.3
O2
76.2
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Download Speed Experience
in Saarbrucken
in Mbps
Telekom
36.4
Vodafone
25.9
O2
11.0
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Upload Speed Experience
in Saarbrucken
in Mbps
Telekom
12.7
Vodafone
8.3
O2
7.7
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4G Availability
in Saarbrucken
in %
Telekom
92.3
Vodafone
92.1
O2
83.3
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Stuttgart

Video Experience
in Stuttgart
in 0-100 points
Telekom
78.2
Vodafone
76.1
O2
74.3
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Games Experience
in Stuttgart
in 0-100 points
Telekom
79.1
Vodafone
81.3
O2
76.7
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Voice App Experience
in Stuttgart
in 0-100 points
Telekom
79.6
Vodafone
81.5
O2
79.6
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Download Speed Experience
in Stuttgart
in Mbps
Telekom
62.4
Vodafone
47.8
O2
31.0
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Upload Speed Experience
in Stuttgart
in Mbps
Telekom
17.8
Vodafone
12.1
O2
11.6
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4G Availability
in Stuttgart
in %
Telekom
89.9
Vodafone
92.6
O2
90.8
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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