Telekom dominated our city-level analysis, winning 68 awards outright out of a possible 144 and the operator was a joint winner for a further 69 awards. Vodafone won only three awards outright but tied for 64; while O2 had the least success, winning just two awards outright and becoming a joint winner across 39 awards.
Telekom performed particularly strongly in Download Speed Experience and Upload Speed Experience, where it came close to a clean sweep for both metrics — the only hold-outs were in Frankfurt am Main where Vodafone won outright on Download Speed Experience, along with Freiburg and Munster where Telekom tied with Vodafone on Download Speed Experience and also on Upload Speed Experience in Munster. Our users’ average overall download speeds were between the eye-wateringly fast 70.4 Mbps seen by our Telekom users in Bonn to the 11 Mbps reported by our O2 users in Saarbrucken. Upload Speed Experience scores ranged from the 19.4 Mbps observed by our Telekom users in Bonn to the 6 Mbps seen by our Vodafone users in Aachen.
4G Availability at the city-level was fiercely contested with only four clear wins across the 24 cites we’ve focused on in this analysis. Interestingly, Telekom did not win a single award outright, but it was a joint winner in 18 cities. Vodafone also tied in 18 cities, but won outright in Berlin and Hamburg. O2 also did well in terms of 4G Availability, winning outright in Duisburg and Essen and tying for first place in a further 15 cities. O2 was the only operator on which our users observed 4G Availability scores below 85%, but only in two cities — Freiburg (77%) and Saarbrucken (83.3%)
Out of our three experiential metrics — Video Experience, Games Experience and Voice App Experience, Telekom had by far the most success with Video Experience, as it won outright in 17 cities and statistically tied for first place in a further seven. In addition, our Telekom users had an Excellent Video Experience in all 24 cities. Vodafone and O2 did not win any city-level awards for Video Experience single-handedly, but they were joint-winners in six and two cities, respectively. Vodafone received Excellent ratings for this measure of the mobile experience in 13 cities, and placed in the Very Good category for the remaining 11. Our O2 users observed an Excellent Video Experience in two cities — Hannover and Bremen — a Very Good experience in 21 cities and a Good experience in Freiburg.
Outright wins were few and far between in terms of Games Experience and Voice App Experience —Telekom was the only operator to score any, being the sole winner for Games Experience in five cities (Aachen, Berlin, Bonn, Dortmund and Dresden) and in Dresden and Mannheim for Voice App Experience. Both Telekom and Vodafone racked up 22 joint wins for Voice App Experience, while in Games Experience, Telekom was a joint winner in 19 cities, above the 15 and 16 cities where Vodafone and O2 statistically tied for first place, respectively.
In the majority of cities, our users had a Good Games Experience. There were only three cities in which our Telekom users observed a Fair Games Experience, in contrast to the nine seen by their Vodafone counterparts. Our O2 users had a Fair Games Experience in five cities and a Poor one in Freiburg.
Voice App Experience at the city-level varied from Good to Acceptable. Our Telekom users had a Good Voice App Experience in 17 cities, slightly better than Vodafone’s 16, while our O2 users in all 24 cities had an Acceptable Voice App Experience.
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