In this report we examined the mobile network experience of our users on the three nationwide mobile network operators in Uruguay: Antel, Movistar and Claro, over a period of 90 days beginning July 1, 2020, to see how they fared, and delved deeper into two regions, comparing the results of these three operators.
In our last look at Uruguay’s mobile network experience landscape, Antel remained the dominant operator across the majority of our mobile experience measurements, but we can see this starting to change as its peers are now slowly closing the gap. Antel won four out of seven award categories — Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience — outright, and drew on Games Experience. This signifies that faster average download and/or upload speeds do not necessarily result in a better experience while streaming videos online, using OTT voice services on Apps such as WhatsApp, or while playing multiplayer online games, on your smartphone when using mobile networks.
Meanwhile, our Claro users observed improvements on five out of seven award metrics, most likely driven by its growing 4G Availability. The operator challenged Movistar for the top spot in Voice App Experience as well as Video Experience which the latter had taken over from Antel in our previous report. Additionally, Claro collected a third draw, as it joined the ongoing dead-heat between Antel and Movistar on Games Experience.