Mobile Network Experience Report Uruguay October 2020

Uruguay

Mobile Network Experience Report
October 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Movistar continues to lead in 4G Availability

Movistar has once again claimed Opensignal's 4G Availability award — our 4G users on its network were able to find a 4G connection 93.3% of the time. Altogether, the level of 4G access in Uruguay continues to grow, as our users saw improvements in 4G Availability across the board. While Movistar and Antel's scores grew by 0.7 and 1.5 percentage points respectively, since the last report, the greatest improvement of 2.3 percentage points was observed by our users on Claro’s network. However, Antel comfortably wins our 4G Coverage Experience award with an impressive score of nine on our ten-point scale.

Claro has caught up with Movistar on Video Experience

Since our last report, our Claro users have reported an improvement of 1.2 points on Video Experience, unlike their peers on Movistar and Antel who reported slight declines. As a consequence, Claro forced a statistical draw with our ex-winner Movistar and both operators jointly win the Video Experience award. That said, users on all three national networks continue to enjoy a Very Good Video Experience means that users generally observed fast loading times and only occasional stalling, but the experience might have been somewhat inconsistent across users, video providers and resolutions.

Antel remains the operator to beat on our speed metrics

Antel has once again won both our speed awards with a Download Speed Experience score of 20.9 Mbps and an Upload Speed Experience score of 9 Mbps respectively. However, Movistar came close to challenging the leader in both categories. Our Movistar users, on average, observed download speeds that were 1.5 Mbps lower and upload speeds that were 1.2 Mbps below those seen by their Antel counterparts. The gap has narrowed since our April report when Antel users saw speeds of 4.2 Mbps and 2.9 Mbps faster for Download and Upload Speed experience respectively.

Claro has made great strides on the majority of our award categories

Since our last report, Claro users have seen the largest improvement compared to their counterparts in Games Experience (18.1%), Download Speed Experience (36.3%) and Upload Speed Experience (15.5%). Additionally, our Claro’s users were the only ones to see any improvement in Video Experience and Voice App Experience. At least part of this increase can be attributed to Claro’s improvement in 4G Availability — a metric shows the proportion of time 4G users spent connected to their 4G network — even a small increase in an operator’s 4G Availability score will equate to a significant user impact because of the additional time connected to the 4G network.

Introduction

In this report we examined the mobile network experience of our users on the three nationwide mobile network operators in Uruguay: Antel, Movistar and Claro, over a period of 90 days beginning July 1, 2020, to see how they fared, and delved deeper into two regions, comparing the results of these three operators.

In our last look at Uruguay’s mobile network experience landscape, Antel remained the dominant operator across the majority of our mobile experience measurements, but we can see this starting to change as its peers are now slowly closing the gap. Antel won four out of seven award categories — Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience — outright, and drew on Games Experience. This signifies that faster average download and/or upload speeds do not necessarily result in a better experience while streaming videos online, using OTT voice services on Apps such as WhatsApp, or while playing multiplayer online games, on your smartphone when using mobile networks.

Meanwhile, our Claro users observed improvements on five out of seven award metrics, most likely driven by its growing 4G Availability. The operator challenged Movistar for the top spot in Voice App Experience as well as Video Experience which the latter had taken over from Antel in our previous report. Additionally, Claro collected a third draw, as it joined the ongoing dead-heat between Antel and Movistar on Games Experience.

Opensignal Awards Table

Mobile Experience Awards, Uruguay
October 2020, Uruguay Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
October 2020, Uruguay
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
October 2020, Uruguay
Video Experience
Games Experience
Voice App Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Antel
66.9
Movistar
69.9
Claro
70.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Our Uruguayan users continue to enjoy a Very Good Video Experience, regardless of the network they connect to, meaning video streamed to users on these networks exhibited short load times and few interruptions during playback.

That said, our users saw modest declines in Video Experience scores on two out of three networks compared to our previous report of between 2.1 and 2.6 points. Only our Claro users saw an incremental improvement of 1.2 points, as a consequence of which Claro and Movistar were statistically tied for our Video Experience award. Antel was further below at 66.9 points (out of 100).

Video Experience
in 0-100 points
Antel
66.9
Movistar
69.9
Claro
70.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
71.5 (± 0.62) 73.8 (± 0.67) 72.5 (± 0.95)
3G Video Experience
43.4 (± 2.29) 53.9 (± 2.77) 61.0 (± 3.43)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
72 (± 0.62)
74 (± 0.67)
73 (± 0.95)
3G Video Experience in 0-100 points
43 (± 2.29)
54 (± 2.77)
61 (± 3.43)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Our 4G Video Experience measurements were in line with our overall video results — all three operators garnered a Very Good rating, while Movistar users have a very similar 4G Video Experience score to their Claro counterparts, with scores of 73.8 and 72.5 respectively. By contrast, in our 3G Video Experience measurements, our Claro users reported a significantly better Video Experience compared to their Movistar and Antel counterparts. Claro’s 3G Video Experience score of 61 earned a Good rating, while Movistar and Antel placed in the Fair category with scores of 53.9 and 43.4 respectively.

Opensignal’s Video Experience metric quantifies video streaming quality by measuring real-world video streams across a range of content delivery networks, using dedicated video streaming tests, to reflect the true experience of users over an operator’s mobile network. The metric calculation takes picture quality, video loading time and stall rate into account. A Good rating indicates that users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times may have been slow and stalling may have occurred, especially at higher resolutions. And as we descend to the Fair rating, loading times get longer and users encounter more stops and stutters in video streams, most notably at higher resolutions.

Games Experience

Our results show a three-way statistical tie between Antel, Movistar and Claro for Games App Experience. While Claro finished in the Fair rating bracket (65-75 points out of 100), Antel and Movistar narrowly missed the same and placed in the Poor category (40-65).

Games Experience
in 0-100 points
Antel
63.8
Movistar
65.0
Claro
65.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
70.5 (± 0.88) 71.5 (± 1.01) 71.5 (± 1.74)
3G Games Experience
37.7 (± 0.57) 40.4 (± 2.04) 41.2 (± 3.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
71 (± 0.88)
72 (± 1.01)
71 (± 1.74)
3G Games Experience in 0-100 points
38 (± 0.57)
40 (± 2.04)
41 (± 3.21)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience

In our last report, Movistar and Antel were battling it out for Opensignal's Voice App Experience award, but this time our users on both the networks saw small declines of 0.8 and 1.3 points respectively, while their Claro counterparts reported a slight improvement of 0.8 points. As a result of this, Movistar and Claro became joint winners of our award. Additionally, with scores just below 80 points all three operators have now placed in the Acceptable rating category.

An Acceptable rating means users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion.

Voice App Experience
in 0-100 points
Antel
78.8
Movistar
79.7
Claro
79.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.5 (± 0.39) 81.2 (± 0.47) 81.6 (± 0.63)
3G Voice App Experience
69.6 (± 1.27) 73.4 (± 1.46) 73.1 (± 1.74)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.39)
81 (± 0.47)
82 (± 0.63)
3G Voice App Experience in 0-100 points
70 (± 1.27)
73 (± 1.46)
73 (± 1.74)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Our Voice App Experience metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. It ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters such as UDP latency and UDP packet-loss.

Download Speed Experience

Antel held on to our Download Speed Experience award with a score of 20.9 Mbps, but rivals Movistar and Claro are closing in. Our Antel users reported a decline of 2 Mbps or 8.8 % in overall download speeds, on average, which shrunk Antel’s lead down to 1.5 Mbps (7.5%) from the lead of 4.2 Mbps (22.6%) it commanded over Movistar’s score in the previous report. On the other hand, Movistar’s score grew by 0.7 Mbps, while our Claro users clocked the highest improvement of 4.7 Mbps, elevating their Download Speed Experience score to 17.5 Mbps — a boost of 36.3% since our last report.

Download Speed Experience
in Mbps
Antel
20.9
Movistar
19.5
Claro
17.5
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
24.2 (± 0.56) 22.8 (± 0.61) 19.7 (± 0.79)
3G Download Speed
4.2 (± 0.18) 5.8 (± 0.31) 8.9 (± 0.45)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Download Speed in Mbps
24 (± 0.56)
23 (± 0.61)
20 (± 0.79)
3G Download Speed in Mbps
4 (± 0.18)
6 (± 0.31)
9 (± 0.45)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

When we look at Download Speed Experience by technology, Antel users experienced the fastest 4G Download Speeds of 24.2 Mbps, on average, while Moviestar and Claro followed close behind with scores of 22.8 Mbps and 19.7 Mbps respectively. On the flipside, our Claro users observed the fastest average 3G download speeds with a score of 8.9 Mbps — 3.1 Mbps faster than their counterparts on Movistar and more than twice as fast as Antel’s score of 4.2 Mbps.

Upload Speed Experience

Antel held on to our Upload Speed Experience award with our users observing average speeds of 9 Mbp on its network — 1.2-2.1 Mbps faster than the speeds seen by their peers on Movistar and Claro’s network.

Upload Speed Experience
in Mbps
Antel
9.0
Movistar
7.8
Claro
6.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.5 (± 0.23) 9.6 (± 0.26) 8.2 (± 0.30)
3G Upload Speed
1.0 (± 0.06) 0.8 (± 0.05) 1.7 (± 0.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.23)
10 (± 0.26)
8 (± 0.30)
3G Upload Speed in Mbps
1 (± 0.06)
1 (± 0.05)
2 (± 0.13)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

While download speeds often receive the most attention, upload speed is becoming increasingly important as consumer mobile habits shift away from mere content consumption to its creation and content sharing on popular social media platforms, which gives operators with the best upload speeds a distinct advantage. And Antel holds that advantage at the moment.

4G Availability

Movistar continues to dominate 4G Availability in Uruguay. The operator once again won the award with an impressive 93.3% and considering there is a limited headspace for improvement it is remarkable that Movistar’s score grew by 0.7 percentage points in the last six months. Having said that, both of its rivals are making strides to close the gap. While Antel's 4G Availability score has grown by 1.5 percentage points to 89.6% since our last report, our Claro users saw the highest growth of 2.6 percentage points bringing the operator’s score to 87.3%.

4G Availability
% of time
Antel
89.6
Movistar
93.3
Claro
87.3
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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This is also one of the reasons we are seeing great improvement in Claro’s scores in other metrics. As operators make their 4G services more accessible, consumers can find faster 4G connections more often, which causes the overall mobile network experience to improve. Our 4G Availability metric shows the proportion of time 4G users spent connected to their 4G network. With all three operators’ scoring above 87%, our users in Uruguay, on average, now connect to 4G services more than 87% of the time regardless of their choice of network.

4G Coverage Experience

Antel won our 4G Coverage Experience award, with a score of nine points (on a scale of 0-10). Movistar finished second with 8.0, while Claro trailed behind with 7.1 points.

4G Coverage Experience
in 0-10 points
Antel
9.0
Movistar
8.0
Claro
7.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how our mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our regional outlook, we analyzed users’ mobile network experience in two regions — Canelones and Montevideo.

In Montevideo, Antel won awards in both our speed categories and Games App Experience outright, and it also jointly won the remaining three categories, including a three-way-split on Voice App Experience. Our Antel users in Montevideo enjoyed the fastest regional Download Speed Experience (24.9 Mbps) and Upload Speed Experience (10.1 Mbps).

On the other hand in Canelones, our users observed little difference between the three operators in terms of our experiential measures — Video Experience, Voice App Experience and Games Experience. While Antel and Movistar were joint winners of both our speed categories, Movistar won the 4G Availability award outright.

Select any region below to display individual breakdown

Canelones

Video Experience
in Canelones
in 0-100 points
Antel
68.1
Movistar
69.5
Claro
69.8
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Games Experience
in Canelones
in 0-100 points
Antel
66.0
Movistar
67.1
Claro
63.2
Download Image
Voice App Experience
in Canelones
in 0-100 points
Antel
79.3
Movistar
80.8
Claro
79.3
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Download Speed Experience
in Canelones
in Mbps
Antel
21.9
Movistar
20.6
Claro
16.9
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Upload Speed Experience
in Canelones
in Mbps
Antel
8.6
Movistar
8.3
Claro
6.6
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4G Availability
in Canelones
in %
Antel
90.4
Movistar
93.3
Claro
81.4
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Montevideo

Video Experience
in Montevideo
in 0-100 points
Antel
71.8
Movistar
70.4
Claro
70.9
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Games Experience
in Montevideo
in 0-100 points
Antel
70.5
Claro
66.9
Movistar
65.5
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Voice App Experience
in Montevideo
in 0-100 points
Antel
79.9
Movistar
79.4
Claro
80.1
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Download Speed Experience
in Montevideo
in Mbps
Antel
24.9
Movistar
18.6
Claro
18.8
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Upload Speed Experience
in Montevideo
in Mbps
Antel
10.1
Movistar
8.4
Claro
7.7
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4G Availability
in Montevideo
in %
Antel
93.4
Movistar
94.7
Claro
90.5
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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