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In our last report, three operators — Mytel, Ooredoo and Telenor — were statistically tied for the Games Experience award, but this time Telenor is the clear winner with a 2.5 point lead over second-placed Mytel. Opensignal’s Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s cellular network.
Telenor, which came fourth in our previous report for Download Speed Experience, has managed to jump into first place for this measure of the mobile experience by virtue of an impressive 4.8 Mbps improvement in its score, aided by falls in the speeds observed by our Mytel and Ooredoo users of 3.1 Mbps and 2.4 Mbps respectively.
Last time, Mytel won the Video Experience award outright, but in this report it and Telenor are joint winners. Telenor’s score for this measure of the mobile experience rose by 3.8 points, while Mytel’s dropped by 4.9 points. The two operators are the only ones to place in the Very Good category for Video Experience, with MPT and Ooredoo having to content themselves with a Good rating.
While our users observed declines in their Voice App Experience across all four operators, the reduction in scores varied between operators, with our Mytel and Ooredoo users seeing drops of 2 and 3.9 points, respectively, while their counterparts on MPT and Telenor observed declines of just 0.1 and 0.3 points. While MPT saw the smallest drop in its Voice App Experience score, when the dust settled Telenor’s score was the highest at 79.8 — 1.1 points ahead of second-placed Mytel, which won the award in our previous report.
Progress has been mixed on 4G Availability, but our users on two out of four operators spent more than 90% of their time connected to 4G. While our users observed slight declines in the proportion of time they spent connected to 4G services — 4G Availability — while using Mytel and Telenor’s networks, our MPT and Ooredoo users saw increases of 0.8 and 1.2 percentage points, respectively. While these were modest improvements, the latter was enough to push Ooredoo’s score above the 90% mark; while Mytel’s score is down from the high of 96.1% that our users observed in our last report but is still above 95%. This means that our users spent more than 90% of their time connected to 4G on two out of four operators’ networks. In addition, Mytel has held onto the 4G Availability award for the fifth report in a row.
Since our last report, Telenor has made great progress — the average overall download speeds observed by our users on its network rose by a remarkable 4.8 Mbps, allowing it to move from last place to first place for Download Speed Experience. In addition, across many of our metrics our Telenor users’ mobile network experience proved to be more resilient than their counterparts on other networks. As a consequence, Telenor won the Games Experience award outright after statistically tying for it in our previous report with Ooredoo and Mytel. Telenor also took three awards from Mytel: Voice App Experience, Download Speed Experience and Upload Speed Experience. Finally, Telenor also managed to tie with Mytel on Video Experience. As a result, Mytel’s haul of awards has dropped from six awards to two — 4G Availability and 4G Coverage Experience.
Speaking of 4G Availability, our users spent more than 90% of their time connected to 4G services while using Mytel and Ooredoo’s networks and both Telenor and MPT are less than one percentage point away from breaching the 90% mark.
While there has been some progress since our last report, in many cases operators’ scores have declined. This has pushed Ooredoo down a category for Video Experience — from Very Good to Good, which puts it in line with MPT but behind Telenor and Mytel and it means that our users across all four operators observed an Acceptable Voice App Experience and a Poor Games Experience. The former means that our users were generally able to comprehend without repetition, though some may have experienced perceptible call quality impairments such as clicking sounds of short duration or distortion. A Poor Games Experience means that most users found this level of experience unacceptable and many users felt a lack of controllability in the Games Experience.
One factor that has contributed to the drop in scores is the COVID-19 pandemic,as the number of locally-transmitted cases in the country has been increasing rapidly since mid-August. We have seen COVID-19 related changes in our users’ mobile network experience in other countries that occur due to a combination of differences in data consumption and our users’ locations. Speaking of the latter, the pandemic prompted a stay-at-home order in Yangon, the country’s largest city, which came into effect on Sep. 21, 2020
In this report, we have examined the mobile network experience of the four main mobile network operators in Myanmar: MPT, Mytel, Ooredoo and Telenor, over a period of 90 days beginning July 1, 2020 to see how they fared.
| Mobile Experience Awards Myanmar | ||||
|---|---|---|---|---|
October 2020,
Myanmar Report
|
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
October 2020,
Myanmar
|
|---|---|
|
Games Experience
|
T
Telenor
|
|
Voice App Experience
|
T
Telenor
|
|
Download Speed Experience
|
T
Telenor
|
|
Upload Speed Experience
|
T
Telenor
|
|
4G Availability
|
M
Mytel
|
|
4G Coverage Experience
|
M
Mytel
|
|
Mobile Experience Awards Draws
|
October 2020, Myanmar
|
|---|---|
|
Video Experience
|
T
Telenor
M
Mytel
|
|
Video Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 67.4 (± 1.14) | 64.8 (± 1.78) | 70.4 (± 1.95) | 65.7 (± 0.95) |
|
3G Video Experience
| 38.8 (± 3.31) | 49.9 (± 5.74) | 52.5 (± 2.92) | — |
| 4G Video Experience | in 0-100 points |
|
M
MPT
|
67 (± 1.14) |
|
O
Ooredoo
|
65 (± 1.78) |
|
T
Telenor
|
70 (± 1.95) |
|
M
Mytel
|
66 (± 0.95) |
| 3G Video Experience | in 0-100 points |
|
M
MPT
|
39 (± 3.31) |
|
O
Ooredoo
|
50 (± 5.74) |
|
T
Telenor
|
52 (± 2.92) |
|
M
Mytel
|
— |
|
Games Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 59.3 (± 1.07) | 57.1 (± 1.13) | 71.0 (± 0.80) | 61.0 (± 1.08) |
|
3G Games Experience
| 35.2 (± 0.45) | 37.0 (± 0.82) | 40.2 (± 1.01) | — |
| 4G Games Experience | in 0-100 points |
|
M
MPT
|
59 (± 1.07) |
|
O
Ooredoo
|
57 (± 1.13) |
|
T
Telenor
|
71 (± 0.80) |
|
M
Mytel
|
61 (± 1.08) |
| 3G Games Experience | in 0-100 points |
|
M
MPT
|
35 (± 0.45) |
|
O
Ooredoo
|
37 (± 0.82) |
|
T
Telenor
|
40 (± 1.01) |
|
M
Mytel
|
— |
|
Voice App Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 77.9 (± 0.40) | 76.5 (± 0.49) | 81.5 (± 0.31) | 78.7 (± 0.38) |
|
3G Voice App Experience
| 67.2 (± 1.25) | 69.2 (± 1.65) | 73.9 (± 1.00) | — |
| 4G Voice App Experience | in 0-100 points |
|
M
MPT
|
78 (± 0.40) |
|
O
Ooredoo
|
77 (± 0.49) |
|
T
Telenor
|
81 (± 0.31) |
|
M
Mytel
|
79 (± 0.38) |
| 3G Voice App Experience | in 0-100 points |
|
M
MPT
|
67 (± 1.25) |
|
O
Ooredoo
|
69 (± 1.65) |
|
T
Telenor
|
74 (± 1.00) |
|
M
Mytel
|
— |
|
Download Speed Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 21.2 (± 0.43) | 16.6 (± 0.41) | 22.3 (± 0.48) | 17.7 (± 0.41) |
|
3G Download Speed
| 4.2 (± 0.17) | 5.3 (± 0.33) | 5.7 (± 0.21) | — |
| 4G Download Speed | in Mbps |
|
M
MPT
|
21 (± 0.43) |
|
O
Ooredoo
|
17 (± 0.41) |
|
T
Telenor
|
22 (± 0.48) |
|
M
Mytel
|
18 (± 0.41) |
| 3G Download Speed | in Mbps |
|
M
MPT
|
4 (± 0.17) |
|
O
Ooredoo
|
5 (± 0.33) |
|
T
Telenor
|
6 (± 0.21) |
|
M
Mytel
|
— |
|
Upload Speed Experience
Additional Metrics |
M
MPT
|
O
Ooredoo
|
T
Telenor
|
M
Mytel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 7.8 (± 0.19) | 8.1 (± 0.21) | 9.7 (± 0.19) | 7.5 (± 0.16) |
|
3G Upload Speed
| 1.1 (± 0.06) | 1.3 (± 0.08) | 1.6 (± 0.06) | — |
| 4G Upload Speed | in Mbps |
|
M
MPT
|
8 (± 0.19) |
|
O
Ooredoo
|
8 (± 0.21) |
|
T
Telenor
|
10 (± 0.19) |
|
M
Mytel
|
7 (± 0.16) |
| 3G Upload Speed | in Mbps |
|
M
MPT
|
1 (± 0.06) |
|
O
Ooredoo
|
1 (± 0.08) |
|
T
Telenor
|
2 (± 0.06) |
|
M
Mytel
|
— |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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