Turning to our analysis of nine metropolitan areas – Adelaide, Brisbane, Canberra–Queanbeyan,
Gold Coast–Tweed Heads, Melbourne, Perth, Sunshine Coast, Sydney and Wollongong — Telstra has achieved a remarkable feat. The operator was the only one to win city-level awards outright across all six metrics, winning just under half of the available awards outright and becoming a joint winner in the remainder.
In all nine cities, our Telstra users observed an Excellent (75 or above) Video Experience, while their counterparts on Vodafone observed the same in seven cities — with those in Sydney and the Sunshine Coast having a Very Good (65-75) Experience instead. Our Optus users observed an Excellent Video Experience in only two cities — Adelaide and Gold Coast–Tweed Heads — with the rest observing a Very Good Experience.
Our Telstra users in Wollongong reported the highest Games Experience score at the city-level — 86.8 out of 100 — which indicates an Excellent experience (our highest possible rating for this measure of the mobile experience). However, this was the only city where an operator achieved an Excellent rating. In all but three cities, our users observed a Good (or better in the case of Wollongong) Games Experience across all three operators, with the exceptions being Adelaide and the Sunshine Coast where our Optus users reported a Fair rating, and Perth where our users across all three operators reported Fair ratings.
In terms of Voice App Experience, our Telstra users reported Good (80-87) ratings in all nine cities, while the same was true for Vodafone in seven cities — with the two exceptions being Sydney and Wollongong where our users reported Acceptable (74-80) experiences. Our Optus users had a more variable experience, reporting a Good Voice App Experience in five cities and an Acceptable one in the remaining four.
Turning to speed, there was a huge difference in Download Speed Experience between cities, with our Telstra users in Adelaide reporting speeds of more than 70 Mbps, while our Optus users in Wollongong had to make do with 22.7 Mbps. In all nine cities, our Telstra users did not observe average download speeds below 45 Mbps, while the same was true for two cities for our Vodafone users — Brisbane and Wollongong. Our Optus users observed speeds above 40 Mbps in three cities — Adelaide, Perth and Brisbane — and below 30 Mbps in the Sunshine Coast and Wollongong.
Our Telstra users in Brisbane observed the fastest average overall upload speeds at the city-level — 12.9 Mbps and the operator racked up Upload Speed Experience scores above 10 Mbps in six out of nine cities, with our users in the remainder still reporting scores above 9 Mbps. In Adelaide and Gold Coast–Tweed Heads our Vodafone users reported speeds of 11.7 Mbps and the operator achieved scores above 9 Mbps in all but one city, with the exception being the 5.8 Mbps reported by our Vodafone users in the Sunshine Coast. The scores reported by our Optus users ranged from 9.0 Mbps in Sydney to 6.6 Mbps in the Sunshine Coast.
Turning to the last of the metrics we’ve analyzed at the city-level, 4G Availability, in four cities there was less than one percentage point of difference behind the highest scoring and the lowest scoring operator. Our users saw the largest gap between the operators’ scores in Sydney — Telstra’s score of 97.3% versus Vodafone’s 94% — and Wollongong — where Telstra achieved a 4G Availability score of 97.6% versus Vodafone’s 94.2%.
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