Mobile Network Experience Report Australia October 2020

Australia

Mobile Network Experience Report
October 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Telstra impresses at the city level, scooping up almost half of the available awards and being the only operator to win awards outright.

Telstra has achieved a remarkable feat. The operator was the only one to win city-level awards outright across all six metrics, winning just under half of the available awards outright and becoming a joint winner in the remainder. Telstra won outright in seven out of nine metropolitan areas for Download Speed Experience and was declared a joint winner with Vodafone in the remaining two.

Telstra’s lead on Download Speed Experience has risen by 2 Mbps to hit 7.7 Mbps

Our Telstra users clocked average overall download speeds of 45.3 Mbps, which were at least 7.7 Mbps (20.5%) higher than those seen by their counterparts on other networks. The gap in Download Speed Experience scores between Telstra and its rivals has grown by 2 Mbps since our last report, when the difference was at least 5.7 Mbps (13.8%).

Telstra and Vodafone move further ahead of Optus on Upload Speed Experience

While Telstra and Vodafone remain joint winners for Upload Speed Experience, the average overall upload speeds observed by our Optus users have slipped further behind those of our users on the two front-runners, with the gap rising from the 1.1 Mbps seen in our last report to 1.7 Mbps. While our users on all three operators’ networks observed declines in their speeds, our Optus users saw the largest drop — a decline of 0.7 Mbps versus the 0.1-0.3 Mbps fall seen by their Telstra and Vodafone counterparts.

All three operators make modest progress on 4G Availability, Optus pushes past the 95% mark

Our users spent a greater proportion of their time connected to 4G services on all operators than in our previous report, with 4G Availability scores rising across the board. Our Telstra users saw the largest increase — 0.6 percentage points to hit 94.1% — closely followed by their Vodafone counterparts (0.5 percentage points, resulting in a score of 93.9%). Our Optus users saw the smallest improvement but Optus won the 4G Availability award with a score of 95.1%. Given current 5G technology using non-standalone access requires a 4G connection to work, higher 4G Availability scores provide a foundation for the 5G experience.

Telstra continues to dominate our award table, but Vodafone has narrowed the gap in Games Experience, creating a three-way tie.

Telstra has held onto the Voice App Experience, Download Speed Experience and 4G Coverage Experience awards. However, when it comes to mobile gaming over cellular networks, our Australian users were spoilt for choice, given that the two-way tie observed in our previous report for Games Experience has widened to the point where there isn’t a statistically significant difference between the three major operators’ scores. While our users have seen declines in their Games Experience since our last report, our Vodafone users saw the smallest drop — 2.7 points versus the 5.9-6.2 point fall seen by their Telstra and Optus counterparts. The lower scores have pushed all three operators down a category for this measure of the mobile experience — from Good (75-85) to Fair (65-75).

Introduction

In this report, we've analyzed the mobile network experience of Australia’s three national operators in the 90 days starting July 1, 2020. We monitored the network experience at a national level and across nine metropolitan areas, to see how the experience compares across our Telstra, Optus and Vodafone users. Our results include 5G measurements from our 5G users in addition to older technologies. While Vodafone Hutchison Australia merged with TPG Telecom Limited (TPG) back in July and the combined entity is trading under the latter’s name, it is still using the Vodafone brand so we will continue to refer to it as Vodafone in our reports.

Telstra dominates the Opensignal mobile network experience awards. Our awards table is almost completely unchanged from our previous report with the only difference being that the two-way tie on Games Experience has become a three-way one. Telstra is still the only operator to walk away with more than one award outright, as it has held onto the Voice App Experience, Download Speed Experience and 4G Coverage Experience awards, while Optus is the only other operator to win an award outright — it has now held the 4G Availability award for two reports in a row.

While there were two notable exceptions — 4G Availability and 4G Coverage Experience — our users observed declines across most of our measures of the mobile experience and our Vodafone users were the only ones not to see a drop in their Download Speed Experience. The most compelling reason for these changes is the COVID-19 pandemic, which we’ve previously seen reduce our Australian users’ 4G Download Speeds through its impacts on user behaviour and location.

Since our last report, 5G rollouts have made considerable progress with Telstra claiming to have achieved more than 41% population coverage.The operator has recently stated that is has passed the 2000 mark for 5G base station deployment and claims that its network is now end-to-end enabled for 5G standalone access (SA). We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric, but if you wish to know more about the Australian 5G user experience, please see our dedicated report here.

One recent piece of news with important long-term implications for Australia’s 5G networks, is the start of consultation by the Department of Infrastructure, Transport, Regional Development and Communications (DITRDC) on its plan to optimise and clear spectrum for 5G use in the 3.4 GHz band. Should such spectrum be made available, it will be easier for operators to provide their 5G users with speeds well above those that can be achieved with 4G today.

Opensignal Awards Table

Mobile Experience Awards, Australia
October 2020, Australia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
October 2020, Australia
Voice App Experience
Download Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
October 2020, Australia
Video Experience
Games Experience
Upload Speed Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Telstra
74.1
Optus
73.1
Vodafone
74.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Telstra and Vodafone are the joint winners for Video Experience as the difference between the two operators’ scores — 74.1 and 74.4, respectively — is statistically insignificant. Optus was not that far behind with a score of 73.1 out of 100. Our users across all three operators have observed small declines of 1.3-2.2 points since our last report, with our Vodafone and Optus users at the low and high end of this range, respectively. Given the headwinds of 2020 for operators, this small change indicates the resilience of Australia's mobile network experience. However, the declines have been enough to knock all three operators down from the Excellent (75 and above) rating they all received last time to Very Good (65-75). A Very Good rating indicates that loading times were generally fast and that our users experienced only occasional stalling. However, the experience may have been somewhat inconsistent across users and/or video providers/resolutions.

Video Experience
in 0-100 points
Telstra
74.1
Optus
73.1
Vodafone
74.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
75.8 (± 0.19) 74.2 (± 0.24) 76.0 (± 0.29)
3G Video Experience
51.9 (± 1.36) 55.6 (± 1.72) 53.8 (± 2.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
76 (± 0.19)
74 (± 0.24)
76 (± 0.29)
3G Video Experience in 0-100 points
52 (± 1.36)
56 (± 1.72)
54 (± 2.39)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Opensignal’s Video Experience metric quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is derived on an International Telecommunication Union (ITU)-based approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

Games Experience

This time around, our Australian users observed no statistically significant difference when playing multiplayer video games over all three operators’ mobile networks. Optus, Telstra and Vodafone are therefore joint winners of the Games Experience award, in contrast to our previous report when it was just Optus and Telstra tying for first place.

While our users have seen declines in their Games Experience since our last report, our Vodafone users saw the smallest drop — 2.7 points versus the 5.9-6.2 point drop seen by their Optus and Telstra counterparts. The lower scores have pushed all three operators down a category for this measure of the mobile experience — from Good (75-85) to Fair (65-75).

A Fair Games Experience indicates that our users found the experience “average”. In most cases the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game. The majority of players reported that they noticed a delay between their actions and the outcomes in the game.

Games Experience
in 0-100 points
Telstra
75.0
Optus
74.3
Vodafone
74.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
78.7 (± 0.37) 77.6 (± 0.45) 79.8 (± 0.61)
3G Games Experience
38.0 (± 0.37) 37.6 (± 0.43) 35.6 (± 0.44)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
79 (± 0.37)
78 (± 0.45)
80 (± 0.61)
3G Games Experience in 0-100 points
38 (± 0.37)
38 (± 0.43)
36 (± 0.44)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

The Games Experience metric quantifies the experience when playing real-time multiplayer games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Fortnite, Minecraft and PUBG — played around the world.

Voice App Experience

Telstra has won our Voice App Experience award for the third report in a row, this time with a score of 80.5 points, putting it ahead of its rivals by at least 0.5 points and this margin of victory has remained essentially unchanged. However, our users across all three operators have seen their Voice App Experience deteriorate slightly since our last report, with both Telstra and Optus’s scores falling by 1.1 points, while Vodafone’s score dropped by only half a point. This has caused both Optus and Vodafone to drop down a category — from Good (80-87) to Acceptable (74-80), leaving Telstra as the sole Australian operator with a Good rating for this measure of the mobile experience.

The difference between a Good Voice App Experience rating and an Acceptable one is that more users were satisfied with the former than with the latter and those users who had an Acceptable Voice App Experience were more likely to experience perceptible call quality impairments, such as distortion or clicking sounds of short duration.

Voice App Experience
in 0-100 points
Telstra
80.5
Optus
79.9
Vodafone
79.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
81.2 (± 0.14) 80.6 (± 0.17) 80.7 (± 0.25)
3G Voice App Experience
70.6 (± 0.61) 69.4 (± 0.74) 66.1 (± 1.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.14)
81 (± 0.17)
81 (± 0.25)
3G Voice App Experience in 0-100 points
71 (± 0.61)
69 (± 0.74)
66 (± 1.07)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger etc. — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality.

Download Speed Experience

This is the fifth report in a row in which Telstra has won our Download Speed Experience award. This time round, Telstra clocked up a Download Speed Experience score of 45.3 Mbps, which was at least 7.7 Mbps (20.5%) higher than the scores of its rivals. The gap in Download Speed Experience scores between Telstra and its fellow Australian operators has grown by 2 Mbps since our last report, when the difference was at least 5.7 Mbps (13.8%). This is because Optus — the operator that came second in our last report — saw its score drop by 4.7 Mbps (11.2%), while our Telstra users saw their average overall download speeds drop by 2 Mbps (4.3%). Our Vodafone users were the only ones to see an improvement in their overall speeds, which rose on average by 1.6 Mbps (4.3%).

Download Speed Experience
in Mbps
Telstra
45.3
Optus
36.9
Vodafone
37.6
0 12.5 25 37.5 50
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
48.0 (± 0.45) 38.8 (± 0.39) 40.0 (± 0.54)
3G Download Speed
5.5 (± 0.14) 5.7 (± 0.17) 5.5 (± 0.35)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Download Speed in Mbps
48 (± 0.45)
39 (± 0.39)
40 (± 0.54)
3G Download Speed in Mbps
6 (± 0.14)
6 (± 0.17)
6 (± 0.35)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

When we break down the user experience by mobile network technology generation, Optus’s 3G Download Speed score remained unchanged from our last report, while Telstra’s fell by 0.2 Mbps (4.2%) and Vodafone’s rose by 0.4 Mbps (7.4%). Switching to 4G Download Speed, Optus’s score dropped by 5.1 Mbps (11.7%), Telstra’s fell by 2.3 Mbps (4.6%), while Vodafone’s increased by 1.2 Mbps (3.2%).

Upload Speed Experience

Telstra and Vodafone remain joint winners for the Upload Speed Experience award, with scores of 9.6-9.7 Mbps. Our users have observed slower average overall upload speeds across all three operators since our last report, with our Optus users seeing the largest decline — 0.7 Mbps (8%) — with their speeds falling to 8 Mbps and our Vodafone users saw the smallest dip — 0.1 Mbps (0.5%).

Upload Speed Experience
in Mbps
Telstra
9.6
Optus
8.0
Vodafone
9.7
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.2 (± 0.08) 8.4 (± 0.08) 10.3 (± 0.14)
3G Upload Speed
1.0 (± 0.03) 1.3 (± 0.06) 1.7 (± 0.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Upload Speed in Mbps
10 (± 0.08)
8 (± 0.08)
10 (± 0.14)
3G Upload Speed in Mbps
1 (± 0.03)
1 (± 0.06)
2 (± 0.15)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Looking at 3G and 4G upload speeds individually, Telstra and Vodafone were again statistically tied for the fastest 4G Upload Speed score, while our Vodafone users observed the highest 3G Upload Speed score — 1.7 Mbps. 3G upload speeds were more resilient than their 4G equivalents, with our Vodafone users seeing a 0.4 Mbps (28%) increase while Optus and Telstra’s increased by 0.2 and 0.1 Mbps, respectively. The declines in 4G Upload Speed scores were generally in line with those for the overall Upload Speed Experience, but were worse by 0.1 Mbps across all three operators.

4G Availability

Optus has now won our 4G Availability award for the second report in a row and the operator has now joined the select club of operators with 4G Availability scores in excess of 95%. All of our users, regardless of their choice of operator, spent a greater proportion of their time on average connected to 4G services than in our previous report, with 4G Availability scores rising across all three operators. Our Telstra users saw the largest increase — 0.6 percentage points to hit 94.1% — closely followed by their Vodafone counterparts (0.5 percentage points, resulting in a score of 93.9%). Our Optus users saw the smallest improvement with a gain of 0.2 percentage points, but the operator still ended up in the lead with a score of 95.1%. Given that all three operators had scores well above 90% in our last report, these modest gains are to be expected given the limited room for improvement.

4G Availability
% of time
Telstra
94.1
Optus
95.1
Vodafone
93.9
0 25 50 75 100
The brackets represent confidence intervals.
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Our 4G Availability metric shows the proportion of time users with a 4G device and subscription have an LTE connection. When we report an average 4G availability of 75%, that means our LTE users were, on average, connected to LTE services on their network 75% of the time. Availability is not a measure of coverage or the geographic extent of a network. It won’t tell you whether you are likely to get coverage if you plan to visit a far flung region that is off the beaten track. Instead, it measures what proportion of time people have a network connection, in the places they most commonly frequent, something often missed by traditional coverage metrics.

4G Coverage Experience

4G Coverage Experience scores have barely shifted since our previous report, which means that Telstra has again won our award for this measure of the mobile experience with a score of 9.7 out of 10, while Optus placed second with a score of 9.1 and Vodafone came last with a score of 7.9.

4G Coverage Experience
in 0-10 points
Telstra
9.7
Optus
9.1
Vodafone
7.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how mobile subscribers experience 4G coverage on an operator’s network. It analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

In simple terms,4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e.all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

Regional Analysis

Turning to our analysis of nine metropolitan areas – Adelaide, Brisbane, Canberra–Queanbeyan, Gold Coast–Tweed Heads, Melbourne, Perth, Sunshine Coast, Sydney and Wollongong — Telstra has achieved a remarkable feat. The operator was the only one to win city-level awards outright across all six metrics, winning just under half of the available awards outright and becoming a joint winner in the remainder.

In all nine cities, our Telstra users observed an Excellent (75 or above) Video Experience, while their counterparts on Vodafone observed the same in seven cities — with those in Sydney and the Sunshine Coast having a Very Good (65-75) Experience instead. Our Optus users observed an Excellent Video Experience in only two cities — Adelaide and Gold Coast–Tweed Heads — with the rest observing a Very Good Experience.

Our Telstra users in Wollongong reported the highest Games Experience score at the city-level — 86.8 out of 100 — which indicates an Excellent experience (our highest possible rating for this measure of the mobile experience). However, this was the only city where an operator achieved an Excellent rating. In all but three cities, our users observed a Good (or better in the case of Wollongong) Games Experience across all three operators, with the exceptions being Adelaide and the Sunshine Coast where our Optus users reported a Fair rating, and Perth where our users across all three operators reported Fair ratings.

In terms of Voice App Experience, our Telstra users reported Good (80-87) ratings in all nine cities, while the same was true for Vodafone in seven cities — with the two exceptions being Sydney and Wollongong where our users reported Acceptable (74-80) experiences. Our Optus users had a more variable experience, reporting a Good Voice App Experience in five cities and an Acceptable one in the remaining four.

Turning to speed, there was a huge difference in Download Speed Experience between cities, with our Telstra users in Adelaide reporting speeds of more than 70 Mbps, while our Optus users in Wollongong had to make do with 22.7 Mbps. In all nine cities, our Telstra users did not observe average download speeds below 45 Mbps, while the same was true for two cities for our Vodafone users — Brisbane and Wollongong. Our Optus users observed speeds above 40 Mbps in three cities — Adelaide, Perth and Brisbane — and below 30 Mbps in the Sunshine Coast and Wollongong.

Our Telstra users in Brisbane observed the fastest average overall upload speeds at the city-level — 12.9 Mbps and the operator racked up Upload Speed Experience scores above 10 Mbps in six out of nine cities, with our users in the remainder still reporting scores above 9 Mbps. In Adelaide and Gold Coast–Tweed Heads our Vodafone users reported speeds of 11.7 Mbps and the operator achieved scores above 9 Mbps in all but one city, with the exception being the 5.8 Mbps reported by our Vodafone users in the Sunshine Coast. The scores reported by our Optus users ranged from 9.0 Mbps in Sydney to 6.6 Mbps in the Sunshine Coast.

Turning to the last of the metrics we’ve analyzed at the city-level, 4G Availability, in four cities there was less than one percentage point of difference behind the highest scoring and the lowest scoring operator. Our users saw the largest gap between the operators’ scores in Sydney — Telstra’s score of 97.3% versus Vodafone’s 94% — and Wollongong — where Telstra achieved a 4G Availability score of 97.6% versus Vodafone’s 94.2%.

Select any region below to display individual breakdown

Adelaide

Video Experience
in Adelaide
in 0-100 points
Vodafone
77.1
Optus
75.6
Telstra
79.1
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Games Experience
in Adelaide
in 0-100 points
Vodafone
80.5
Optus
71.4
Telstra
82.7
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Voice App Experience
in Adelaide
in 0-100 points
Vodafone
81.2
Optus
79.7
Telstra
82.6
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Download Speed Experience
in Adelaide
in Mbps
Vodafone
43.9
Optus
43.7
Telstra
71.3
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Upload Speed Experience
in Adelaide
in Mbps
Vodafone
11.7
Optus
8.7
Telstra
11.1
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4G Availability
in Adelaide
in %
Vodafone
97.0
Optus
97.6
Telstra
97.1
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Brisbane

Video Experience
in Brisbane
in 0-100 points
Telstra
79.1
Vodafone
76.8
Optus
73.7
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Games Experience
in Brisbane
in 0-100 points
Telstra
84.4
Vodafone
79.7
Optus
76.6
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Voice App Experience
in Brisbane
in 0-100 points
Telstra
83.1
Vodafone
80.9
Optus
80.8
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Download Speed Experience
in Brisbane
in Mbps
Telstra
61.5
Vodafone
45.7
Optus
40.1
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Upload Speed Experience
in Brisbane
in Mbps
Telstra
12.9
Vodafone
10.7
Optus
7.0
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4G Availability
in Brisbane
in %
Telstra
96.7
Vodafone
96.0
Optus
96.4
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Canberra–Queanbeyan

Video Experience
in Canberra–Queanbeyan
in 0-100 points
Vodafone
75.7
Optus
73.8
Telstra
76.7
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Games Experience
in Canberra–Queanbeyan
in 0-100 points
Vodafone
80.3
Optus
80.0
Telstra
80.0
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Voice App Experience
in Canberra–Queanbeyan
in 0-100 points
Vodafone
80.2
Optus
81.2
Telstra
81.2
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Download Speed Experience
in Canberra–Queanbeyan
in Mbps
Vodafone
41.3
Optus
37.2
Telstra
47.3
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Upload Speed Experience
in Canberra–Queanbeyan
in Mbps
Vodafone
9.7
Optus
8.6
Telstra
9.4
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4G Availability
in Canberra–Queanbeyan
in %
Vodafone
96.1
Optus
96.4
Telstra
95.6
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Gold Coast–Tweed Heads

Video Experience
in Gold Coast–Tweed Heads
in 0-100 points
Vodafone
76.3
Optus
75.9
Telstra
76.3
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Games Experience
in Gold Coast–Tweed Heads
in 0-100 points
Vodafone
78.4
Optus
78.0
Telstra
82.7
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Voice App Experience
in Gold Coast–Tweed Heads
in 0-100 points
Vodafone
81.1
Optus
80.6
Telstra
82.1
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Download Speed Experience
in Gold Coast–Tweed Heads
in Mbps
Vodafone
41.1
Optus
36.6
Telstra
66.6
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Upload Speed Experience
in Gold Coast–Tweed Heads
in Mbps
Vodafone
11.7
Optus
8.1
Telstra
11.2
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4G Availability
in Gold Coast–Tweed Heads
in %
Vodafone
95.7
Optus
95.9
Telstra
96.9
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Melbourne

Video Experience
in Melbourne
in 0-100 points
Telstra
76.5
Vodafone
76.1
Optus
73.0
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Games Experience
in Melbourne
in 0-100 points
Telstra
82.2
Vodafone
78.1
Optus
76.3
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Voice App Experience
in Melbourne
in 0-100 points
Telstra
81.7
Vodafone
80.5
Optus
80.0
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Download Speed Experience
in Melbourne
in Mbps
Telstra
52.7
Vodafone
42.6
Optus
36.2
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Upload Speed Experience
in Melbourne
in Mbps
Telstra
10.1
Vodafone
10.6
Optus
7.8
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4G Availability
in Melbourne
in %
Telstra
97.3
Vodafone
95.8
Optus
96.2
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Perth

Video Experience
in Perth
in 0-100 points
Telstra
76.7
Vodafone
76.0
Optus
74.8
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Games Experience
in Perth
in 0-100 points
Telstra
71.3
Vodafone
70.1
Optus
66.9
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Voice App Experience
in Perth
in 0-100 points
Telstra
81.4
Vodafone
80.7
Optus
80.0
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Download Speed Experience
in Perth
in Mbps
Telstra
49.0
Vodafone
40.0
Optus
40.9
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Upload Speed Experience
in Perth
in Mbps
Telstra
9.7
Vodafone
9.7
Optus
8.0
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4G Availability
in Perth
in %
Telstra
95.9
Vodafone
93.9
Optus
96.2
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Sunshine Coast

Video Experience
in Sunshine Coast
in 0-100 points
Optus
70.7
Vodafone
68.0
Telstra
77.0
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Games Experience
in Sunshine Coast
in 0-100 points
Optus
71.3
Vodafone
75.8
Telstra
80.0
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Voice App Experience
in Sunshine Coast
in 0-100 points
Optus
79.6
Vodafone
80.7
Telstra
80.7
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Download Speed Experience
in Sunshine Coast
in Mbps
Optus
28.9
Vodafone
25.5
Telstra
49.2
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Upload Speed Experience
in Sunshine Coast
in Mbps
Optus
6.6
Vodafone
5.8
Telstra
10.1
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4G Availability
in Sunshine Coast
in %
Optus
95.4
Vodafone
95.0
Telstra
95.2
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Sydney

Video Experience
in Sydney
in 0-100 points
Vodafone
73.6
Telstra
78.1
Optus
73.7
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Games Experience
in Sydney
in 0-100 points
Vodafone
77.0
Telstra
83.8
Optus
80.3
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Voice App Experience
in Sydney
in 0-100 points
Vodafone
79.6
Telstra
82.0
Optus
80.4
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Download Speed Experience
in Sydney
in Mbps
Vodafone
34.2
Telstra
57.1
Optus
38.3
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Upload Speed Experience
in Sydney
in Mbps
Vodafone
10.0
Telstra
11.8
Optus
9.0
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4G Availability
in Sydney
in %
Vodafone
94.0
Telstra
97.3
Optus
95.3
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Wollongong

Video Experience
in Wollongong
in 0-100 points
Telstra
75.9
Vodafone
76.7
Optus
71.0
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Games Experience
in Wollongong
in 0-100 points
Telstra
86.8
Vodafone
76.6
Optus
76.7
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Voice App Experience
in Wollongong
in 0-100 points
Telstra
83.5
Vodafone
79.6
Optus
79.0
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Download Speed Experience
in Wollongong
in Mbps
Telstra
45.3
Vodafone
50.7
Optus
22.7
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Upload Speed Experience
in Wollongong
in Mbps
Telstra
9.8
Vodafone
11.5
Optus
8.2
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4G Availability
in Wollongong
in %
Telstra
97.6
Vodafone
94.2
Optus
97.4
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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