In our regional analysis of 49 cities, we saw Airtel come close to challenging Jio’s dominance on 4G Availability in a majority of the cities although Jio continued to win almost all awards. However, as a result of the close results Jio did not make a clean sweep in 4G Availability: while Jio won in 48 cities outright it drew for the first place with Airtel in Coimbatore. Our users on Airtel’s network, on average, were able to connect to 4G services more than 95% of the time in 42 cities, while their Jio counterparts in Rajkot continue to enjoy the highest 4G Availability of 99.3% in a city.
In line with the national awards, Airtel dominated the regional Video Experience. Our Airtel users observed a Good Video Experience in 31 cities and a superior — Very Good — Video Experience in seven cities that include Tier 2 cities like Coimbatore (65.9), Vadodara (66.6) and Dhanbad (66.8). A Very Good Video Experience means generally fast loading times and only occasional stalling while streaming videos online on a smartphone.
Airtel won the majority of our regional Voice App Experience awards, despite the tight competition in this category. It was noteworthy that users on its network in Ahmedabad and Vadodara were the only ones to have perceived a Good Voice App Experience, on average, which means many users were satisfied, and only some users experienced minor quality impairments while using OTT Voice App services. This was also the case in regional Games Experience: Airtel won outright in 22 cities, tied with both Vi and Jio in five cities and tied with just Vi in four other cities.
In our analysis of regional speed metrics, we saw Airtel and Vi come neck-and-neck in 11 cities for Download Speed Experience and five for Upload Speed Experience. Our Airtel users in Hyderabad clocked the fastest regional Download Speed Experience of 14.5 Mbps — almost 40% faster than the national average. On the other hand, our Vi users saw the fastest regional Upload Speed Experience of 6.1 in Guwahati.
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