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Entel has gone from placing third in our last report for Video Experience to tying for first place with Movistar. Its score for this measure of the mobile experience rose by a remarkable 12.6 points (25%), which moved it into the Good (55-65) category — up from Fair (40-55) — and placed it in line with Movistar and Claro. Meanwhile, Bitel remains firmly in the Poor (under 40) category for Video Experience as its score declined by 6.2 points to 33.2.
Entel is the winner of our first-ever Games Experience award in Peru. The operator scored 38.8 points out of a possible 100, but beat second-placed Movistar by less than a point. However, our Entel users, along with their counterparts on Peru’s other nationwide mobile networks observed a Very Poor (under 40) Games Experience. This means that nearly all users found this level of experience unacceptable and experienced noticeable delays when playing games over a cellular connection.
It has now been three reports since we reported an outright winner for the proportion of time our 4G users spend connected to a 4G signal. In our last report, Claro and Entel were statistically tied for first place, but this time round both our Entel and Movistar users reported the same score — 85.6%, as Movistar’s score improved by 2 percentage points, while both Entel and Claro’s declined by 0.3 percentage points. This means that Claro’s score narrowly fell below 85%, but it probably won’t be long before users on three out of four of Peru’s nationwide operators observe 4G Availability at this mark or higher.
Entel is the only operator in Peru to hold more than one of our awards outright, having won both Download Speed Experience and our new Games Experience award, while also retaining the Upload Speed Experience award from our previous report. The operator also drew with Movistar on Video Experience, Voice App Experience and 4G Availability. Claro was the only other Peruvian operator to win an award outright — it held onto the 4G Coverage Experience award — while Bitel again went home empty-handed.
Entel, the winner of the Download Speed Experience award, saw its score for this measure of the mobile experience rise by 0.4 Mbps to a respectable 16 Mbps. This is impressive, given that users on its rivals’ networks observed declines of 1.5-2.5 Mbps. This was particularly painful for our Bitel users, who saw their average speeds almost halve from 4.4 Mbps to 2.4 Mbps. Upload Speed Experience scores on the other hand, fell across the board by between 0.8 Mbps and 1.5 Mbps. These operator-level results are not surprising, given the declines we observed at the country-level in our analysis of the impact of the COVID-19 pandemic on the global mobile network experience.
In this report we examined the mobile network experience of the four nationwide mobile network operators in Peru — Bitel, Claro, Entel and Movistar — over a period of 90 days beginning April 1, 2020, to see how they fared.
This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Peru. Entel is the winner, with a score of 38.8 points out of a possible 100 and a lead of 0.9 points over second-placed Movistar.
Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Entel also comfortably won our Download Speed Experience award, with a score 2.6 Mbps higher than that of second-placed Movistar. However, the size of its lead is almost comparable to the decline in Movistar’s speeds since our last report, so it will be interesting to see if Entel can retain the award in our next report, as the impact from the COVID-19 pandemic on the Peruvian mobile network experience continues to recede. One factor that might help it in this regard is the the $70 million it is looking to invest in its 4G network in Peru over the course of 2020 to boost its coverage and capacity.
| Mobile Experience Awards Peru | ||||
|---|---|---|---|---|
August 2020,
Peru Report
|
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
August 2020,
Peru
|
|---|---|
|
Games Experience
|
E
Entel
|
|
Download Speed Experience
|
E
Entel
|
|
Upload Speed Experience
|
E
Entel
|
|
4G Coverage Experience
|
C
Claro
|
|
Mobile Experience Awards Draws
|
August 2020, Peru
|
|---|---|
|
Video Experience
|
M
Movistar
E
Entel
|
|
Voice App Experience
|
M
Movistar
E
Entel
|
|
4G Availability
|
M
Movistar
E
Entel
|
|
Video Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 67.5 (± 0.48) | 61.8 (± 0.48) | 36.7 (± 0.89) | 67.6 (± 0.53) |
|
3G Video Experience
| 39.5 (± 1.51) | 38.0 (± 1.65) | 25.8 (± 1.25) | 43.3 (± 1.57) |
| 4G Video Experience | in 0-100 points |
|
M
Movistar
|
67 (± 0.48) |
|
C
Claro
|
62 (± 0.48) |
|
B
Bitel
|
37 (± 0.89) |
|
E
Entel
|
68 (± 0.53) |
| 3G Video Experience | in 0-100 points |
|
M
Movistar
|
40 (± 1.51) |
|
C
Claro
|
38 (± 1.65) |
|
B
Bitel
|
26 (± 1.25) |
|
E
Entel
|
43 (± 1.57) |
|
Games Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 39.3 (± 0.13) | 39.0 (± 0.11) | 37.9 (± 0.17) | 39.9 (± 0.44) |
|
3G Games Experience
| 31.7 (± 0.34) | 30.5 (± 0.31) | 34.6 (± 0.26) | 33.8 (± 0.35) |
| 4G Games Experience | in 0-100 points |
|
M
Movistar
|
39 (± 0.13) |
|
C
Claro
|
39 (± 0.11) |
|
B
Bitel
|
38 (± 0.17) |
|
E
Entel
|
40 (± 0.44) |
| 3G Games Experience | in 0-100 points |
|
M
Movistar
|
32 (± 0.34) |
|
C
Claro
|
31 (± 0.31) |
|
B
Bitel
|
35 (± 0.26) |
|
E
Entel
|
34 (± 0.35) |
|
Voice App Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 71.0 (± 0.36) | 71.5 (± 0.30) | 68.8 (± 0.45) | 71.0 (± 0.41) |
|
3G Voice App Experience
| 57.6 (± 0.84) | 54.8 (± 0.80) | 64.6 (± 0.67) | 60.3 (± 0.87) |
| 4G Voice App Experience | in 0-100 points |
|
M
Movistar
|
71 (± 0.36) |
|
C
Claro
|
71 (± 0.30) |
|
B
Bitel
|
69 (± 0.45) |
|
E
Entel
|
71 (± 0.41) |
| 3G Voice App Experience | in 0-100 points |
|
M
Movistar
|
58 (± 0.84) |
|
C
Claro
|
55 (± 0.80) |
|
B
Bitel
|
65 (± 0.67) |
|
E
Entel
|
60 (± 0.87) |
|
Download Speed Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 15.4 (± 0.23) | 13.8 (± 0.20) | 2.6 (± 0.06) | 18.6 (± 0.28) |
|
3G Download Speed
| 4.2 (± 0.13) | 4.8 (± 0.19) | 1.9 (± 0.06) | 4.5 (± 0.15) |
| 4G Download Speed | in Mbps |
|
M
Movistar
|
15 (± 0.23) |
|
C
Claro
|
14 (± 0.20) |
|
B
Bitel
|
3 (± 0.06) |
|
E
Entel
|
19 (± 0.28) |
| 3G Download Speed | in Mbps |
|
M
Movistar
|
4 (± 0.13) |
|
C
Claro
|
5 (± 0.19) |
|
B
Bitel
|
2 (± 0.06) |
|
E
Entel
|
4 (± 0.15) |
|
Upload Speed Experience
Additional Metrics |
M
Movistar
|
C
Claro
|
B
Bitel
|
E
Entel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 8.7 (± 0.14) | 5.6 (± 0.08) | 1.3 (± 0.04) | 10.7 (± 0.18) |
|
3G Upload Speed
| 1.0 (± 0.04) | 1.4 (± 0.07) | 0.6 (± 0.02) | 1.1 (± 0.04) |
| 4G Upload Speed | in Mbps |
|
M
Movistar
|
9 (± 0.14) |
|
C
Claro
|
6 (± 0.08) |
|
B
Bitel
|
1 (± 0.04) |
|
E
Entel
|
11 (± 0.18) |
| 3G Upload Speed | in Mbps |
|
M
Movistar
|
1 (± 0.04) |
|
C
Claro
|
1 (± 0.07) |
|
B
Bitel
|
1 (± 0.02) |
|
E
Entel
|
1 (± 0.04) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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