Mobile Network Experience Report Peru August 2020

Peru

Mobile Network Experience Report
August 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Entel makes a massive leap forward on Video Experience

Entel has gone from placing third in our last report for Video Experience to tying for first place with Movistar. Its score for this measure of the mobile experience rose by a remarkable 12.6 points (25%), which moved it into the Good (55-65) category — up from Fair (40-55) — and placed it in line with Movistar and Claro. Meanwhile, Bitel remains firmly in the Poor (under 40) category for Video Experience as its score declined by 6.2 points to 33.2.

Entel comes first for mobile gaming, but the Peruvian Games Experience has room for improvement

Entel is the winner of our first-ever Games Experience award in Peru. The operator scored 38.8 points out of a possible 100, but beat second-placed Movistar by less than a point. However, our Entel users, along with their counterparts on Peru’s other nationwide mobile networks observed a Very Poor (under 40) Games Experience. This means that nearly all users found this level of experience unacceptable and experienced noticeable delays when playing games over a cellular connection.

Entel and Movistar are neck and neck for 4G Availability

It has now been three reports since we reported an outright winner for the proportion of time our 4G users spend connected to a 4G signal. In our last report, Claro and Entel were statistically tied for first place, but this time round both our Entel and Movistar users reported the same score — 85.6%, as Movistar’s score improved by 2 percentage points, while both Entel and Claro’s declined by 0.3 percentage points. This means that Claro’s score narrowly fell below 85%, but it probably won’t be long before users on three out of four of Peru’s nationwide operators observe 4G Availability at this mark or higher.

Entel dominates Opensignal’s award table

Entel is the only operator in Peru to hold more than one of our awards outright, having won both Download Speed Experience and our new Games Experience award, while also retaining the Upload Speed Experience award from our previous report. The operator also drew with Movistar on Video Experience, Voice App Experience and 4G Availability. Claro was the only other Peruvian operator to win an award outright — it held onto the 4G Coverage Experience award — while Bitel again went home empty-handed.

Entel users see an uptick in average download speeds despite COVID-19 headwinds

Entel, the winner of the Download Speed Experience award, saw its score for this measure of the mobile experience rise by 0.4 Mbps to a respectable 16 Mbps. This is impressive, given that users on its rivals’ networks observed declines of 1.5-2.5 Mbps. This was particularly painful for our Bitel users, who saw their average speeds almost halve from 4.4 Mbps to 2.4 Mbps. Upload Speed Experience scores on the other hand, fell across the board by between 0.8 Mbps and 1.5 Mbps. These operator-level results are not surprising, given the declines we observed at the country-level in our analysis of the impact of the COVID-19 pandemic on the global mobile network experience.

Introduction

In this report we examined the mobile network experience of the four nationwide mobile network operators in Peru — Bitel, Claro, Entel and Movistar — over a period of 90 days beginning April 1, 2020, to see how they fared.

This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Peru. Entel is the winner, with a score of 38.8 points out of a possible 100 and a lead of 0.9 points over second-placed Movistar.

Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Entel also comfortably won our Download Speed Experience award, with a score 2.6 Mbps higher than that of second-placed Movistar. However, the size of its lead is almost comparable to the decline in Movistar’s speeds since our last report, so it will be interesting to see if Entel can retain the award in our next report, as the impact from the COVID-19 pandemic on the Peruvian mobile network experience continues to recede. One factor that might help it in this regard is the the $70 million it is looking to invest in its 4G network in Peru over the course of 2020 to boost its coverage and capacity.

Opensignal Awards Table

Mobile Experience Awards, Peru
August 2020, Peru Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
August 2020, Peru
Games Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
August 2020, Peru
Video Experience
Voice App Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Movistar
62.5
Claro
57.1
Bitel
33.2
Entel
63.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Movistar
62.5
Claro
57.1
Bitel
33.2
Entel
63.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
67.5 (± 0.48) 61.8 (± 0.48) 36.7 (± 0.89) 67.6 (± 0.53)
3G Video Experience
39.5 (± 1.51) 38.0 (± 1.65) 25.8 (± 1.25) 43.3 (± 1.57)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
67 (± 0.48)
62 (± 0.48)
37 (± 0.89)
68 (± 0.53)
3G Video Experience in 0-100 points
40 (± 1.51)
38 (± 1.65)
26 (± 1.25)
43 (± 1.57)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Movistar
37.9
Claro
37.3
Bitel
36.8
Entel
38.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
39.3 (± 0.13) 39.0 (± 0.11) 37.9 (± 0.17) 39.9 (± 0.44)
3G Games Experience
31.7 (± 0.34) 30.5 (± 0.31) 34.6 (± 0.26) 33.8 (± 0.35)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
39 (± 0.13)
39 (± 0.11)
38 (± 0.17)
40 (± 0.44)
3G Games Experience in 0-100 points
32 (± 0.34)
31 (± 0.31)
35 (± 0.26)
34 (± 0.35)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Movistar
68.6
Claro
68.2
Bitel
67.5
Entel
69.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
71.0 (± 0.36) 71.5 (± 0.30) 68.8 (± 0.45) 71.0 (± 0.41)
3G Voice App Experience
57.6 (± 0.84) 54.8 (± 0.80) 64.6 (± 0.67) 60.3 (± 0.87)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
71 (± 0.36)
71 (± 0.30)
69 (± 0.45)
71 (± 0.41)
3G Voice App Experience in 0-100 points
58 (± 0.84)
55 (± 0.80)
65 (± 0.67)
60 (± 0.87)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Movistar
13.4
Claro
12.0
Bitel
2.4
Entel
16.0
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
15.4 (± 0.23) 13.8 (± 0.20) 2.6 (± 0.06) 18.6 (± 0.28)
3G Download Speed
4.2 (± 0.13) 4.8 (± 0.19) 1.9 (± 0.06) 4.5 (± 0.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Download Speed in Mbps
15 (± 0.23)
14 (± 0.20)
3 (± 0.06)
19 (± 0.28)
3G Download Speed in Mbps
4 (± 0.13)
5 (± 0.19)
2 (± 0.06)
4 (± 0.15)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Movistar
7.3
Claro
4.7
Bitel
1.1
Entel
8.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
8.7 (± 0.14) 5.6 (± 0.08) 1.3 (± 0.04) 10.7 (± 0.18)
3G Upload Speed
1.0 (± 0.04) 1.4 (± 0.07) 0.6 (± 0.02) 1.1 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2020 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.14)
6 (± 0.08)
1 (± 0.04)
11 (± 0.18)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.07)
1 (± 0.02)
1 (± 0.04)
Mobile Network Experience Report | August 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Movistar
85.6
Claro
84.7
Bitel
81.2
Entel
85.6
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Movistar
5.4
Claro
5.7
Bitel
5.0
Entel
4.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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