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Zong has differentiated itself from the pack, as unlike its competitors (who placed in the Fair category), its award-winning Video Experience score of 57.3 points out of a possible 100 has moved it into the Good (55-65) category. A Good Video Experience means that our users enjoyed generally faster loading times and less stalling when compared to our lower categories, but the experience might have been somewhat inconsistent. Zong’s score rose by 4.1 points, but the highest increase since our last report was observed by our Ufone users who saw their Video Experience improve by a remarkable seven points. In contrast, Jazz — which previously statistically tied with Zong for the award saw its score rise by only 0.4 points.
Ufone is the winner of our first-ever Games Experience award in Pakistan. The operator scored 35.7 points out of a possible 100, but beat second-placed Zong by less than a point. However, our Ufone users, along with their counterparts on Pakistan’s other nationwide mobile networks observed a Very Poor (under 40) Games Experience. This means that nearly all users found this level of experience unacceptable and experienced noticeable delays when playing games over a cellular connection.
Since our last report, our 4G users have observed increases of between 2.4 and 5.4 percentage points — depending on their choice of operator — in the percentage of time they spend connected to 4G services (4G Availability). While our Jazz users saw the smallest improvement, this was enough to push them above the 80% mark. Zong, which was once again the winner of the 4G Availability award is closing on the 90% marker, with our users seeing its 4G Availability score rise by 4 percentage points to 86.6%.
Zong has overtaken former front-runner Jazz on average download speeds with our users on its network observing a respectable 10.9 Mbps and beating that seen by our Jazz users by 0.5 Mbps. Zong’s Download Speed Experience score has risen by 0.7 Mbps since our last report, while Jazz’s has fallen by 0.4 Mbps. Meanwhile, Ufone’s nudged past 5 Mbps, while Telenor’s fell below 4 Mbps.
Zong has made a great deal of progress since our first and previous report on Pakistan’s mobile network experience. The operator has not only managed to hang onto the 4G Availability and 4G Coverage Experience awards, but has also won the Video Experience award — having tied with Jazz for it in our last report — and picked up both our awards for speed — Download Speed Experience and Upload Speed Experience. Ufone was the only other operator to walk away with an award, having succeeded in winning the Voice App Experience award outright and claiming our new Games Experience award.
In this report we examined the mobile network experience of the four nationwide mobile network operators in Pakistan — Jazz, Telenor, Ufone and Zong — over a period of 90 days beginning April 1, 2020, to see how they fared.
This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Pakistan. Ufone is the winner, with a score of 35.7 points out of a possible 100 and a lead of 0.8 points over second-placed Zong.
Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
In addition to Zong’s other achievements, which we’ve already listed, our users on its network observed an 1 Mbps (29.4%) increase in their average upload speeds. They were also the only users in Pakistan to see improvements in their Voice App Experience score but they remained in the Very Poor category for this measure of the mobile experience. They had more company than in our previous report as they were joined by our Jazz and Telenor users, leaving their counterparts on Ufone alone in the Poor category and Ufone won our Voice App Experience award, despite a decline of 2 points.| Mobile Experience Awards Pakistan | ||||
|---|---|---|---|---|
July 2020,
Pakistan Report
|
J
Jazz
|
U
Ufone
|
Z
Zong
|
T
Telenor
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
July 2020,
Pakistan
|
|---|---|
|
Video Experience
|
Z
Zong
|
|
Games Experience
|
U
Ufone
|
|
Voice App Experience
|
U
Ufone
|
|
Download Speed Experience
|
Z
Zong
|
|
Upload Speed Experience
|
Z
Zong
|
|
4G Availability
|
Z
Zong
|
|
4G Coverage Experience
|
Z
Zong
|
|
Video Experience
Additional Metrics |
J
Jazz
|
U
Ufone
|
Z
Zong
|
T
Telenor
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 60.8 (± 0.50) | 59.4 (± 1.07) | 65.6 (± 0.36) | 43.4 (± 1.40) |
|
3G Video Experience
| 38.5 (± 1.03) | 46.4 (± 1.08) | 35.4 (± 1.09) | 38.9 (± 1.82) |
| 4G Video Experience | in 0-100 points |
|
J
Jazz
|
61 (± 0.50) |
|
U
Ufone
|
59 (± 1.07) |
|
Z
Zong
|
66 (± 0.36) |
|
T
Telenor
|
43 (± 1.40) |
| 3G Video Experience | in 0-100 points |
|
J
Jazz
|
39 (± 1.03) |
|
U
Ufone
|
46 (± 1.08) |
|
Z
Zong
|
35 (± 1.09) |
|
T
Telenor
|
39 (± 1.82) |
|
Games Experience
Additional Metrics |
J
Jazz
|
U
Ufone
|
Z
Zong
|
T
Telenor
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 36.9 (± 0.07) | 38.7 (± 0.23) | 36.9 (± 0.08) | 35.8 (± 0.10) |
|
3G Games Experience
| 30.3 (± 0.18) | 34.3 (± 0.21) | 29.7 (± 0.22) | 32.2 (± 0.19) |
| 4G Games Experience | in 0-100 points |
|
J
Jazz
|
37 (± 0.07) |
|
U
Ufone
|
39 (± 0.23) |
|
Z
Zong
|
37 (± 0.08) |
|
T
Telenor
|
36 (± 0.10) |
| 3G Games Experience | in 0-100 points |
|
J
Jazz
|
30 (± 0.18) |
|
U
Ufone
|
34 (± 0.21) |
|
Z
Zong
|
30 (± 0.22) |
|
T
Telenor
|
32 (± 0.19) |
|
Voice App Experience
Additional Metrics |
J
Jazz
|
U
Ufone
|
Z
Zong
|
T
Telenor
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 69.3 (± 0.19) | 73.0 (± 0.57) | 69.3 (± 0.20) | 65.9 (± 0.29) |
|
3G Voice App Experience
| 57.6 (± 0.42) | 63.5 (± 0.54) | 55.6 (± 0.54) | 60.1 (± 0.49) |
| 4G Voice App Experience | in 0-100 points |
|
J
Jazz
|
69 (± 0.19) |
|
U
Ufone
|
73 (± 0.57) |
|
Z
Zong
|
69 (± 0.20) |
|
T
Telenor
|
66 (± 0.29) |
| 3G Voice App Experience | in 0-100 points |
|
J
Jazz
|
58 (± 0.42) |
|
U
Ufone
|
64 (± 0.54) |
|
Z
Zong
|
56 (± 0.54) |
|
T
Telenor
|
60 (± 0.49) |
|
Download Speed Experience
Additional Metrics |
J
Jazz
|
U
Ufone
|
Z
Zong
|
T
Telenor
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 14.1 (± 0.14) | 6.8 (± 0.15) | 13.9 (± 0.12) | 4.0 (± 0.06) |
|
3G Download Speed
| 3.5 (± 0.05) | 4.2 (± 0.07) | 3.2 (± 0.08) | 3.4 (± 0.06) |
| 4G Download Speed | in Mbps |
|
J
Jazz
|
14 (± 0.14) |
|
U
Ufone
|
7 (± 0.15) |
|
Z
Zong
|
14 (± 0.12) |
|
T
Telenor
|
4 (± 0.06) |
| 3G Download Speed | in Mbps |
|
J
Jazz
|
4 (± 0.05) |
|
U
Ufone
|
4 (± 0.07) |
|
Z
Zong
|
3 (± 0.08) |
|
T
Telenor
|
3 (± 0.06) |
|
Upload Speed Experience
Additional Metrics |
J
Jazz
|
U
Ufone
|
Z
Zong
|
T
Telenor
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 6.0 (± 0.07) | 2.5 (± 0.06) | 5.8 (± 0.07) | 2.2 (± 0.03) |
|
3G Upload Speed
| 0.8 (± 0.02) | 1.3 (± 0.03) | 0.9 (± 0.03) | 1.0 (± 0.02) |
| 4G Upload Speed | in Mbps |
|
J
Jazz
|
6 (± 0.07) |
|
U
Ufone
|
2 (± 0.06) |
|
Z
Zong
|
6 (± 0.07) |
|
T
Telenor
|
2 (± 0.03) |
| 3G Upload Speed | in Mbps |
|
J
Jazz
|
1 (± 0.02) |
|
U
Ufone
|
1 (± 0.03) |
|
Z
Zong
|
1 (± 0.03) |
|
T
Telenor
|
1 (± 0.02) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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