Mobile Network Experience Report Pakistan July 2020

Pakistan

Mobile Network Experience Report
July 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Zong becomes the first operator in Pakistan to provide our users with a Good Video Experience

Zong has differentiated itself from the pack, as unlike its competitors (who placed in the Fair category), its award-winning Video Experience score of 57.3 points out of a possible 100 has moved it into the Good (55-65) category. A Good Video Experience means that our users enjoyed generally faster loading times and less stalling when compared to our lower categories, but the experience might have been somewhat inconsistent. Zong’s score rose by 4.1 points, but the highest increase since our last report was observed by our Ufone users who saw their Video Experience improve by a remarkable seven points. In contrast, Jazz — which previously statistically tied with Zong for the award saw its score rise by only 0.4 points.

Ufone comes first for mobile gaming, but Pakistan’s Games Experience has room for improvement

Ufone is the winner of our first-ever Games Experience award in Pakistan. The operator scored 35.7 points out of a possible 100, but beat second-placed Zong by less than a point. However, our Ufone users, along with their counterparts on Pakistan’s other nationwide mobile networks observed a Very Poor (under 40) Games Experience. This means that nearly all users found this level of experience unacceptable and experienced noticeable delays when playing games over a cellular connection.

Pakistan’s operators have made good progress on 4G Availability

Since our last report, our 4G users have observed increases of between 2.4 and 5.4 percentage points — depending on their choice of operator — in the percentage of time they spend connected to 4G services (4G Availability). While our Jazz users saw the smallest improvement, this was enough to push them above the 80% mark. Zong, which was once again the winner of the 4G Availability award is closing on the 90% marker, with our users seeing its 4G Availability score rise by 4 percentage points to 86.6%.

Zong pushes into the lead on download speeds

Zong has overtaken former front-runner Jazz on average download speeds with our users on its network observing a respectable 10.9 Mbps and beating that seen by our Jazz users by 0.5 Mbps. Zong’s Download Speed Experience score has risen by 0.7 Mbps since our last report, while Jazz’s has fallen by 0.4 Mbps. Meanwhile, Ufone’s nudged past 5 Mbps, while Telenor’s fell below 4 Mbps.

Zong wins five out of our seven awards outright

Zong has made a great deal of progress since our first and previous report on Pakistan’s mobile network experience. The operator has not only managed to hang onto the 4G Availability and 4G Coverage Experience awards, but has also won the Video Experience award — having tied with Jazz for it in our last report — and picked up both our awards for speed — Download Speed Experience and Upload Speed Experience. Ufone was the only other operator to walk away with an award, having succeeded in winning the Voice App Experience award outright and claiming our new Games Experience award.

Introduction

In this report we examined the mobile network experience of the four nationwide mobile network operators in Pakistan — Jazz, Telenor, Ufone and Zong — over a period of 90 days beginning April 1, 2020, to see how they fared.

This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Pakistan. Ufone is the winner, with a score of 35.7 points out of a possible 100 and a lead of 0.8 points over second-placed Zong.

Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

In addition to Zong’s other achievements, which we’ve already listed, our users on its network observed an 1 Mbps (29.4%) increase in their average upload speeds. They were also the only users in Pakistan to see improvements in their Voice App Experience score but they remained in the Very Poor category for this measure of the mobile experience. They had more company than in our previous report as they were joined by our Jazz and Telenor users, leaving their counterparts on Ufone alone in the Poor category and Ufone won our Voice App Experience award, despite a decline of 2 points.

Opensignal Awards Table

Mobile Experience Awards, Pakistan
July 2020, Pakistan Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2020, Pakistan
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Jazz
53.0
Ufone
50.6
Zong
57.3
Telenor
41.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Jazz
53.0
Ufone
50.6
Zong
57.3
Telenor
41.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
60.8 (± 0.50) 59.4 (± 1.07) 65.6 (± 0.36) 43.4 (± 1.40)
3G Video Experience
38.5 (± 1.03) 46.4 (± 1.08) 35.4 (± 1.09) 38.9 (± 1.82)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
61 (± 0.50)
59 (± 1.07)
66 (± 0.36)
43 (± 1.40)
3G Video Experience in 0-100 points
39 (± 1.03)
46 (± 1.08)
35 (± 1.09)
39 (± 1.82)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Jazz
34.6
Ufone
35.7
Zong
34.9
Telenor
34.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
36.9 (± 0.07) 38.7 (± 0.23) 36.9 (± 0.08) 35.8 (± 0.10)
3G Games Experience
30.3 (± 0.18) 34.3 (± 0.21) 29.7 (± 0.22) 32.2 (± 0.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
37 (± 0.07)
39 (± 0.23)
37 (± 0.08)
36 (± 0.10)
3G Games Experience in 0-100 points
30 (± 0.18)
34 (± 0.21)
30 (± 0.22)
32 (± 0.19)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Jazz
65.2
Ufone
66.6
Zong
65.5
Telenor
63.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
69.3 (± 0.19) 73.0 (± 0.57) 69.3 (± 0.20) 65.9 (± 0.29)
3G Voice App Experience
57.6 (± 0.42) 63.5 (± 0.54) 55.6 (± 0.54) 60.1 (± 0.49)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
69 (± 0.19)
73 (± 0.57)
69 (± 0.20)
66 (± 0.29)
3G Voice App Experience in 0-100 points
58 (± 0.42)
64 (± 0.54)
56 (± 0.54)
60 (± 0.49)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Jazz
10.4
Ufone
5.0
Zong
10.9
Telenor
3.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
14.1 (± 0.14) 6.8 (± 0.15) 13.9 (± 0.12) 4.0 (± 0.06)
3G Download Speed
3.5 (± 0.05) 4.2 (± 0.07) 3.2 (± 0.08) 3.4 (± 0.06)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Download Speed in Mbps
14 (± 0.14)
7 (± 0.15)
14 (± 0.12)
4 (± 0.06)
3G Download Speed in Mbps
4 (± 0.05)
4 (± 0.07)
3 (± 0.08)
3 (± 0.06)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Jazz
4.2
Ufone
1.7
Zong
4.5
Telenor
1.7
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.0 (± 0.07) 2.5 (± 0.06) 5.8 (± 0.07) 2.2 (± 0.03)
3G Upload Speed
0.8 (± 0.02) 1.3 (± 0.03) 0.9 (± 0.03) 1.0 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.07)
2 (± 0.06)
6 (± 0.07)
2 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.03)
1 (± 0.03)
1 (± 0.02)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Jazz
81.5
Ufone
65.4
Zong
86.6
Telenor
77.3
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Jazz
4.8
Ufone
2.1
Zong
5.7
Telenor
4.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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