In our regional outlook, we analyzed our users’ Mobile Network Experience in three of Colombia’s most populous regions — Andina, Caribe and Pacifico. Out of 18 awards for the taking Claro won six awards outright and tied for first place in an additional eight, while Movistar won four awards outright and tied in a further two. Tigo didn't win any regional awards, but collected six draws.
On Video Experience, Movistar won in Andina and Caribe, and tied with Claro in Pacifico. Our users observed the best Video Experience across all three regions in Caribe on Movistar’s network, where they enjoyed a Very Good rating.
Claro dominated on Voice App Experience, it won in Andina and Caribe outright and further tied with Tigo in Pacifico. Our users across all regions enjoyed an Acceptable Voice App Experience rating only in Andina on Claro’s network.
We saw a close-run race on Games Experience: Claro won in Andina outright and ended up in a deadlock with Tigo in a further two. But all the winner scores were in the Very Poor to Poor rating range, highlighting the room for improvement that Colombian users could benefit from.
We saw a mix of results on our speed metrics: on Download Speed Experience Claro won a single award outright in Caribe and tied in the remaining two regions with Tigo. In Upload Speed Experience Claro and Movistar each won one award in Andina and Pacifico, respectively, and in Caribe both ended up in a draw.
Turning to 4G Availability, Claro and Movistar won in Andina and Pacifico respectively, while Claro and Tigo ended up in a dead-heat in Caribe with winning scores above 80%.
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