Brazil

Mobile Network Experience Report
July 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

TIM remains the operator to beat as 4G Availability in Brazil keeps getting better

TIM remains uncontested in 4G Availability — our users on its network were able to find a 4G connection 88.2% of the time. While Vivo and Claro were on the verge of breaking through the 80% milestone, Oi slightly tipped over the 70% mark. Altogether the level of 4G access in Brazil continues to grow as our users saw improvement in 4G Availability across the board. Since the last report, TIM, Vivo and Oi’s scores improved by 2-2.5 percentage points, while Claro’s score grew by 1.3 percentage points. That said, TIM’s high scores reflect that its 4G network is approaching maturity.

Brazilian Games Experience ranges from Fair to Poor, at the operator level

Our experiential measure of the quality of gaming over mobile networks shows that a typical Games Experience in Brazil can vary from Poor to Fair depending on the choice of operator. Claro became the first operator to win our Games Experience award in Brazil, and established a significant lead over its peers with a score of 70 points — 16.9% ahead of second-placed TIM. While Claro placed in the Fair category, other operators ended up with a Poor rating. Measured on a scale of 0-100, this metric analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter.

Claro dominates our speed metrics

Claro comfortably won our Download and Upload Speed Experience awards. Our users on Claro’s network saw average download speeds of 23.4 Mbps — an impressive 7.8 Mbps (50.1%) faster than speeds observed by their Vivo counterparts, 9.5 Mbps (68.2%) faster than speeds observed by their TIM counterparts, and 13.2 Mbps (129.6%) faster than our users on Oi’s network. Likewise, the fastest average upload speeds (8 Mbps) were also observed by our Claro users — 2.3-4 Mbps higher than those seen by users on its peers’ networks.

TIM and Claro users now enjoy a Very Good Video Experience

In the last six months, TIM and Claro have upgraded their rating from Good to Very Good, while the remaining two operators — Oi and Vivo — placed in the Good rating. A Very Good rating means that users generally observed fast loading times and only occasional stalling, but the experience might have been somewhat inconsistent across users, video providers and resolutions. Opensignal’s Video Experience metric quantifies video streaming quality by measuring real-world video streams across a range of content delivery networks, using dedicated video streaming tests, to reflect the true experience of users over an operator’s mobile network.

Introduction

Brazil is currently poised on the brink of 5G revolution, with three out of four national operators reportedly rolling out next-generation networks and by the end of this quarter all three will have launched commercial 5G services if everything goes according to schedule. But what's the current state of the mobile network user experience as the country's 4G networks approach maturity?

A quick look at our latest award table and it's very clear that one operator dominates the mobile network experience in Brazil. Claro took the lion’s share of our awards by winning in five out of seven award categories that include all three of our experiential metrics (Video Experience, Voice App Experience and Games Experience), and our speed metrics (Download Speed Experience and Upload Speed Experience). TIM won the two remaining award categories which include 4G Availability — meaning users in Brazil are able to connect to 4G services for the highest proportion of time (88.2%) on TIM’s network — and 4G Coverage Experience, which gives a distinct advantage to TIM as mature 4G networks will aid in a smoother transition to new generation networks. That said, this dynamic in Brazil’s mobile network experience may be about to change as TIM, Claro, Telefonica have jointly bid to acquire Oi’s mobile business unit and Algar Telecom is reportedly also seeking to acquire it.

In this report, we have analyzed the mobile network experience of Brazil’s users on four national networks — TIM, Claro, Vivo and Oi — over a period of 90 days beginning March 1, 2020. We have further delved into 26 of the largest regions in Brazil to understand how operators stack up at a regional level, including analysis of regional operators Nextel and Algar Telecom. And as Brazil's operators will launch 5G services in the near future, this report acts as a benchmark of the country's mobile network experience prior to the deployment of 5G.

Opensignal Awards Table

Mobile Experience Awards, Brazil
July 2020, Brazil Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2020, Brazil
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
TIM
65.1
Claro
68.7
Vivo
63.2
Oi
56.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Over the last six months, we have seen impressive improvements in Brazil’s Video Experience. Our users on two out of four national networks, TIM and Claro, observed a Very Good Video Experience — up from the Good ratings seen on our last report. This indicates that our users on these networks saw generally fast loading times and very occasional stalling while streaming videos on their smartphones. Claro kept our Video Experience award with a score of 68.7 points; its lead over second-placed TIM has doubled since the last report, increasing to 3.6 points — up from 1.8 points, as its score grew by 7.1 points. TIM’s score also grew, it rose by 5.3 points, resulting in a score of 65.1 points.

Video Experience
in 0-100 points
TIM
65.1
Claro
68.7
Vivo
63.2
Oi
56.0
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
69.5 (± 0.10) 75.5 (± 0.07) 71.4 (± 0.09) 64.2 (± 0.18)
3G Video Experience
44.0 (± 0.41) 49.1 (± 0.31) 43.6 (± 0.22) 40.3 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
70 (± 0.10)
75 (± 0.07)
71 (± 0.09)
64 (± 0.18)
3G Video Experience in 0-100 points
44 (± 0.41)
49 (± 0.31)
44 (± 0.22)
40 (± 0.39)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

On the other hand, Oi caught up with Vivo with a Good rating: its score grew by 5.8 points in the last six months, which was good enough to upgrade its Video Experience ratings from Fair. Vivo’s score also improved by 3.9 points to finish with a score of 63.2 on a 0-100 scale. A Good rating means that our users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times could still be slow and stalling was not uncommon, especially at higher resolutions.

In our analysis of Video Experience on 4G networks only, Claro achieved our highest rating of Excellent with 75.5 points — an improvement of 4.7 points in the past six months. An Excellent Video Experience is a great feat, meaning users on Claro’s 4G network enjoyed fast load times and practically non-existent stalling on all resolutions and video streaming providers tested. TIM and Vivo continued to be rated Very Good, while Oi was less than one point shy of earning the same.

Games Experience

Claro won our first-ever Games Experience award in Brazil. The operator’s winning score of 70 points (out of 100) was significantly better than that of its peers — more than 10 points ahead of its closest rival TIM (59.9) — placing it in the Fair rating category. Vivo and Oi were further behind with scores of 49.1 and 42.1, respectively, and placed in the Poor category along with TIM.

Games Experience
in 0-100 points
TIM
59.9
Claro
70.0
Vivo
49.1
Oi
42.1
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
68.6 (± 0.17) 81.7 (± 0.14) 63.0 (± 0.15) 61.5 (± 0.25)
3G Games Experience
36.8 (± 0.09) 41.2 (± 0.39) 36.4 (± 0.06) 34.9 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
69 (± 0.17)
82 (± 0.14)
63 (± 0.15)
61 (± 0.25)
3G Games Experience in 0-100 points
37 (± 0.09)
41 (± 0.39)
36 (± 0.06)
35 (± 0.09)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

A Fair rating means most users deemed the experience “average”; it also indicates that the gameplay experience was generally controllable, with the majority of users noticing a delay between their actions and the outcomes in the game. In contrast, a Poor rating indicates that the experience was less enjoyable, as users observed increased delays and lack of controllability in gameplay.

Our Games Experience metric measures real-world mobile network conditions to assess the mobile multiplayer games experience perceived by our users on different cellular networks. Measured on a scale of 0-100, it analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including UDP latency, packet loss and jitter. Additionally, it considers multiple genres of multiplayer mobile games — to measure the average sensitivity to network conditions — such as Battle Royale and MOBA games of which PUBG, Fortnite and Arena of Valor are examples.

Voice App Experience

Once again our users in Brazil enjoyed the best Voice App Experience on Claro’s network. The operator won our award with an Acceptable rating — its score of 79.3 was less than one point short of achieving a Good rating. We saw a close competition in this category between the remaining three operators, with less than three points separating their scores. While TIM like Claro has once again placed in the Acceptable rating bracket with a score of 75, Vivo joined Oi in the Poor category with a score of 73.6, meaning our Vivo users have likely suffered from increased quality impairments.

Voice App Experience
in 0-100 points
TIM
75.0
Claro
79.3
Vivo
73.6
Oi
72.2
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
76.7 (± 0.07) 81.6 (± 0.05) 76.8 (± 0.06) 76.9 (± 0.09)
3G Voice App Experience
67.1 (± 0.20) 72.9 (± 0.13) 66.0 (± 0.12) 63.1 (± 0.22)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
77 (± 0.07)
82 (± 0.05)
77 (± 0.06)
77 (± 0.09)
3G Voice App Experience in 0-100 points
67 (± 0.20)
73 (± 0.13)
66 (± 0.12)
63 (± 0.22)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

An Acceptable rating means users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion. Likewise, a Poor rating means many users were dissatisfied and likely suffered from increased call quality impairments.

Our Voice App Experience metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. It ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters such as UDP latency and UDP packet-loss.

Download Speed Experience

Claro remains the unchallenged winner on Download Speed Experience. Our users on its networks observed the fastest average download speeds (23.4 Mbps), on average — more than 50% faster than the speeds experienced by their Vivo counterparts (15.6 Mbps). Since our last report, we have seen some decent improvements across all four networks: while Claro users observed an improvement of 2 Mbps, their counterparts on TIM and Oi saw their download speeds grow by1.6 Mbps and 1.3 Mbps, respectively. Meanwhile our Vivo users saw the smallest improvement of 0.5 Mbps.

Download Speed Experience
in Mbps
TIM
13.9
Claro
23.4
Vivo
15.6
Oi
10.2
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
15.9 (± 0.05) 29.6 (± 0.09) 20.3 (± 0.06) 13.4 (± 0.07)
3G Download Speed
4.8 (± 0.04) 5.6 (± 0.03) 4.4 (± 0.02) 4.2 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Download Speed in Mbps
16 (± 0.05)
30 (± 0.09)
20 (± 0.06)
13 (± 0.07)
3G Download Speed in Mbps
5 (± 0.04)
6 (± 0.03)
4 (± 0.02)
4 (± 0.04)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Since our last report, the gap between the average download speed observed by our users on Claro’s network (23.4 Mbps) and those on second-placed Vivo (15.6 Mbps) has increased by 1.5 Mbps to 7.8 Mbps. This means that our Claro users on average saw more than 50% faster download speeds than their Vivo counterparts.

Upload Speed Experience

Claro held on to our Upload Speed Experience award — our users on its network observed average upload speeds of 8 Mbps — 2.3 Mbps faster than those on that of its closest rival, Vivo. We recorded a close-run race for second place, where Vivo and TIM came nearly neck and neck with a score of 5.7 Mbps and 5.6 Mbps respectively, while Oi was further behind at 4 Mbps.

Upload Speed Experience
in Mbps
TIM
5.6
Claro
8.0
Vivo
5.7
Oi
4.0
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.5 (± 0.02) 10.3 (± 0.04) 7.5 (± 0.03) 5.6 (± 0.03)
3G Upload Speed
1.2 (± 0.02) 1.3 (± 0.01) 1.3 (± 0.01) 0.9 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Upload Speed in Mbps
7 (± 0.02)
10 (± 0.04)
7 (± 0.03)
6 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Upload speeds are typically slower than download speeds, as current mobile broadband technologies tend to be focused on providing the best possible download speeds for users consuming content. But with the increasing use of social media and content sharing upload speeds are becoming an increasingly important aspect of the mobile network experience.

4G Availability

TIM swept away our 4G Availability award with an extraordinary score of 88.2%. This means that our users on TIM’s network, on average, were able to connect to 4G services 88.2% of the time. At the same time, Vivo and Claro’s scores were less than a percentage point below the 80% milestone with scores of 79.5 and 79.0 points respectively, while Oi languished in last place with a score of 70.2%.

4G Availability
% of time
TIM
88.2
Claro
79.0
Vivo
79.5
Oi
70.2
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Availability in Brazil continues to improve, but with the increasing ubiquity of 4G networks the growth has slowly started to stall. However, our users still observed decent improvements in the category on all four networks. Our users on TIM’s network saw the greatest increase of 2.5 percentage points, followed by their counterparts on Vivo and Oi’s networks whose scores grew by 2.2 and 2 percentage points respectively.

4G Coverage Experience

TIM won our 4G Coverage Experience award for a second time in a row with a score of 6.3 points. While Vivo was close behind with 6.2 points, Claro and Oi scored 5.8 and 4.5 points respectively.

4G Coverage Experience
in 0-10 points
TIM
6.3
Claro
5.8
Vivo
6.2
Oi
4.5
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Opensignal’s 4G Coverage Experience metric is a measure of how Opensignal’s users experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our regional analysis of 26 regions, TIM achieved remarkable heights in our 4G Availability category: the operator won in 22 regions outright and drew for the first place in Tocantins where it ended up in a four-way split with Vivo and regional operators Nextel and Algar Telecom. Our users on TIM’s network, on average, were able to connect to 4G services more than 90% of the time in at least eight cities, and enjoyed the highest 4G Availability of 95% in Acre.

Claro dominated in the Video Experience category. It won individually in 13 regions and tied for the first place in 10 more regions, including four with TIM — Goiás, Maranhão, Paraíba and Rondônia —, a further four with Vivo — Alagoas, Amazonas, Pernambuco and Rio Grande do Norte — and in Amapá where it ended up in a three-way split with TIM and Vivo. Our users on Claro’s network on 14 out of 26 regions observed a Very Good Video Experience, with those in Santa Catarina enjoying the best Video Experience across all regions.

Claro dominated on Voice App Experience by winning in 21 cities outright and the operator garnered a Good rating in nine cities. Our users perceived the best quality of OTT voice services, such as WhatsApp, Skype and Facebook messenger, across the country on Claro’s network in Rio Grande do Sul.

In our analysis of speed metrics — both Download and Upload Speed Experience — Claro won outright in 22 regions. Our users, across Brazil on average, saw the fastest Download Speed Experience of 35.8 Mbps in Santa Catarina and the fastest Upload Speed Experience of 10.2 Mbps fastest in Pará, on Claro’s network.

Select any region below to display individual breakdown

Acre

Video Experience
in Acre
in 0-100 points
TIM
72.1
Claro
59.2
Vivo
59.4
Oi
40.0
Download Image
Games Experience
in Acre
in 0-100 points
TIM
64.5
Claro
45.7
Vivo
39.4
Oi
37.1
Download Image
Voice App Experience
in Acre
in 0-100 points
TIM
76.2
Claro
74.1
Vivo
71.1
Oi
65.0
Download Image
Download Speed Experience
in Acre
in Mbps
TIM
19.3
Claro
13.9
Vivo
11.9
Oi
5.1
Download Image
Upload Speed Experience
in Acre
in Mbps
TIM
7.8
Claro
6.9
Vivo
5.5
Oi
2.9
Download Image
4G Availability
in Acre
in %
TIM
95.0
Claro
82.2
Vivo
85.0
Oi
72.7
Download Image

Alagoas

Video Experience
in Alagoas
in 0-100 points
TIM
58.1
Claro
63.0
Vivo
63.2
Oi
54.4
Download Image
Games Experience
in Alagoas
in 0-100 points
TIM
39.7
Claro
47.7
Vivo
36.0
Oi
39.8
Download Image
Voice App Experience
in Alagoas
in 0-100 points
TIM
72.9
Claro
76.2
Vivo
67.8
Oi
72.8
Download Image
Download Speed Experience
in Alagoas
in Mbps
TIM
11.4
Claro
20.1
Vivo
17.5
Oi
6.9
Download Image
Upload Speed Experience
in Alagoas
in Mbps
TIM
3.7
Claro
6.6
Vivo
5.8
Oi
1.9
Download Image
4G Availability
in Alagoas
in %
TIM
88.3
Claro
72.3
Vivo
71.0
Oi
46.7
Download Image

Amapá

Video Experience
in Amapá
in 0-100 points
TIM
59.6
Claro
59.8
Vivo
60.5
Oi
51.4
Download Image
Games Experience
in Amapá
in 0-100 points
TIM
39.6
Claro
47.7
Vivo
35.9
Oi
38.8
Download Image
Voice App Experience
in Amapá
in 0-100 points
TIM
69.5
Claro
76.0
Vivo
65.9
Oi
71.7
Download Image
Download Speed Experience
in Amapá
in Mbps
TIM
12.0
Claro
15.6
Vivo
13.6
Oi
7.9
Download Image
Upload Speed Experience
in Amapá
in Mbps
TIM
4.6
Claro
5.3
Vivo
5.1
Oi
3.2
Download Image
4G Availability
in Amapá
in %
TIM
91.0
Claro
77.3
Vivo
82.3
Oi
67.3
Download Image

Amazonas

Video Experience
in Amazonas
in 0-100 points
TIM
58.1
Claro
60.6
Vivo
60.5
Oi
58.4
Download Image
Games Experience
in Amazonas
in 0-100 points
TIM
52.0
Claro
44.7
Vivo
33.4
Oi
38.7
Download Image
Voice App Experience
in Amazonas
in 0-100 points
TIM
74.3
Claro
72.2
Vivo
60.3
Oi
69.6
Download Image
Download Speed Experience
in Amazonas
in Mbps
TIM
14.1
Claro
13.9
Vivo
13.7
Oi
10.6
Download Image
Upload Speed Experience
in Amazonas
in Mbps
TIM
5.3
Claro
6.0
Vivo
5.5
Oi
4.0
Download Image
4G Availability
in Amazonas
in %
TIM
93.6
Claro
84.0
Vivo
86.2
Oi
87.5
Download Image

Bahia

Video Experience
in Bahia
in 0-100 points
TIM
64.8
Claro
70.5
Vivo
59.2
Oi
54.2
Download Image
Games Experience
in Bahia
in 0-100 points
TIM
57.8
Claro
60.6
Vivo
34.9
Oi
39.7
Download Image
Voice App Experience
in Bahia
in 0-100 points
TIM
75.0
Claro
77.5
Vivo
65.7
Oi
73.5
Download Image
Download Speed Experience
in Bahia
in Mbps
TIM
12.1
Claro
26.4
Vivo
12.1
Oi
9.3
Download Image
Upload Speed Experience
in Bahia
in Mbps
TIM
4.7
Claro
8.8
Vivo
4.2
Oi
3.2
Download Image
4G Availability
in Bahia
in %
TIM
87.8
Claro
77.0
Vivo
75.3
Oi
77.6
Download Image

Ceará

Video Experience
in Ceará
in 0-100 points
TIM
61.6
Claro
60.5
Vivo
59.1
Oi
62.8
Download Image
Games Experience
in Ceará
in 0-100 points
TIM
42.7
Claro
48.5
Vivo
36.3
Oi
47.8
Download Image
Voice App Experience
in Ceará
in 0-100 points
TIM
70.1
Claro
75.3
Vivo
67.6
Oi
74.6
Download Image
Download Speed Experience
in Ceará
in Mbps
TIM
11.0
Claro
18.5
Vivo
15.9
Oi
12.0
Download Image
Upload Speed Experience
in Ceará
in Mbps
TIM
4.5
Claro
6.0
Vivo
5.1
Oi
5.2
Download Image
4G Availability
in Ceará
in %
TIM
88.0
Claro
64.2
Vivo
65.5
Oi
82.6
Download Image

Distrito Federal

Video Experience
in Distrito Federal
in 0-100 points
TIM
70.5
Claro
71.9
Vivo
69.7
Oi
62.5
Download Image
Games Experience
in Distrito Federal
in 0-100 points
TIM
72.5
Claro
70.6
Vivo
60.7
Oi
60.1
Download Image
Voice App Experience
in Distrito Federal
in 0-100 points
TIM
77.0
Claro
80.1
Vivo
76.5
Oi
77.1
Download Image
Download Speed Experience
in Distrito Federal
in Mbps
TIM
16.0
Claro
24.5
Vivo
20.4
Oi
13.4
Download Image
Upload Speed Experience
in Distrito Federal
in Mbps
TIM
7.1
Claro
9.8
Vivo
7.0
Oi
5.5
Download Image
4G Availability
in Distrito Federal
in %
TIM
93.1
Claro
81.8
Vivo
86.3
Oi
79.1
Download Image

Espírito Santo

Video Experience
in Espírito Santo
in 0-100 points
TIM
67.8
Claro
69.5
Vivo
63.6
Oi
53.2
Download Image
Games Experience
in Espírito Santo
in 0-100 points
TIM
55.7
Claro
71.9
Vivo
53.3
Oi
38.2
Download Image
Voice App Experience
in Espírito Santo
in 0-100 points
TIM
76.2
Claro
79.7
Vivo
74.8
Oi
67.2
Download Image
Download Speed Experience
in Espírito Santo
in Mbps
TIM
15.1
Claro
23.3
Vivo
15.7
Oi
8.8
Download Image
Upload Speed Experience
in Espírito Santo
in Mbps
TIM
5.1
Claro
7.3
Vivo
7.1
Oi
2.7
Download Image
4G Availability
in Espírito Santo
in %
TIM
83.2
Claro
72.7
Vivo
83.5
Oi
64.3
Download Image

Goiás

Video Experience
in Goiás
in 0-100 points
TIM
69.3
Claro
68.9
Vivo
63.0
Oi
54.3
Download Image
Games Experience
in Goiás
in 0-100 points
TIM
67.2
Claro
67.5
Vivo
49.1
Oi
48.4
Download Image
Voice App Experience
in Goiás
in 0-100 points
TIM
75.0
Claro
79.6
Vivo
73.9
Oi
74.5
Download Image
Download Speed Experience
in Goiás
in Mbps
TIM
14.5
Claro
22.1
Vivo
14.3
Oi
10.0
Download Image
Upload Speed Experience
in Goiás
in Mbps
TIM
6.4
Claro
9.1
Vivo
5.5
Oi
4.7
Download Image
4G Availability
in Goiás
in %
TIM
90.9
Claro
81.3
Vivo
79.5
Oi
76.3
Download Image

Maranhão

Video Experience
in Maranhão
in 0-100 points
TIM
57.3
Claro
57.0
Vivo
55.7
Oi
47.8
Download Image
Games Experience
in Maranhão
in 0-100 points
TIM
39.4
Claro
40.9
Vivo
34.7
Oi
37.8
Download Image
Voice App Experience
in Maranhão
in 0-100 points
TIM
66.3
Claro
73.1
Vivo
64.5
Oi
68.6
Download Image
Download Speed Experience
in Maranhão
in Mbps
TIM
10.6
Claro
14.6
Vivo
12.4
Oi
7.1
Download Image
Upload Speed Experience
in Maranhão
in Mbps
TIM
4.0
Claro
4.8
Vivo
4.4
Oi
3.8
Download Image
4G Availability
in Maranhão
in %
TIM
87.5
Claro
72.9
Vivo
75.7
Oi
77.1
Download Image

Mato Grosso

Video Experience
in Mato Grosso
in 0-100 points
TIM
60.9
Claro
67.7
Vivo
59.7
Oi
34.7
Download Image
Games Experience
in Mato Grosso
in 0-100 points
TIM
42.3
Claro
62.4
Vivo
46.9
Oi
34.3
Download Image
Voice App Experience
in Mato Grosso
in 0-100 points
TIM
69.6
Claro
78.6
Vivo
73.3
Oi
59.8
Download Image
Download Speed Experience
in Mato Grosso
in Mbps
TIM
12.6
Claro
20.4
Vivo
12.0
Oi
4.4
Download Image
Upload Speed Experience
in Mato Grosso
in Mbps
TIM
4.9
Claro
8.6
Vivo
5.3
Oi
1.8
Download Image
4G Availability
in Mato Grosso
in %
TIM
82.2
Claro
79.8
Vivo
83.2
Oi
62.0
Download Image

Mato Grosso do Sul

Video Experience
in Mato Grosso do Sul
in 0-100 points
TIM
63.1
Claro
71.0
Vivo
60.8
Oi
46.8
Download Image
Games Experience
in Mato Grosso do Sul
in 0-100 points
TIM
50.0
Claro
68.5
Vivo
41.9
Oi
37.4
Download Image
Voice App Experience
in Mato Grosso do Sul
in 0-100 points
TIM
71.8
Claro
80.5
Vivo
72.5
Oi
66.7
Download Image
Download Speed Experience
in Mato Grosso do Sul
in Mbps
TIM
12.1
Claro
23.4
Vivo
13.0
Oi
8.1
Download Image
Upload Speed Experience
in Mato Grosso do Sul
in Mbps
TIM
4.7
Claro
9.5
Vivo
4.8
Oi
2.6
Download Image
4G Availability
in Mato Grosso do Sul
in %
TIM
86.3
Claro
84.9
Vivo
82.2
Oi
62.1
Download Image

Minas Gerais

Video Experience
in Minas Gerais
in 0-100 points
TIM
65.1
Claro
73.1
Vivo
59.3
Oi
55.6
Algar Telecom
62.1
Download Image
Games Experience
in Minas Gerais
in 0-100 points
TIM
64.9
Claro
74.0
Vivo
46.5
Oi
42.3
Algar Telecom
67.3
Download Image
Voice App Experience
in Minas Gerais
in 0-100 points
TIM
76.0
Claro
80.3
Vivo
73.4
Oi
70.3
Algar Telecom
79.3
Download Image
Download Speed Experience
in Minas Gerais
in Mbps
TIM
11.9
Claro
28.5
Vivo
13.9
Oi
8.9
Algar Telecom
8.7
Download Image
Upload Speed Experience
in Minas Gerais
in Mbps
TIM
5.3
Claro
10.1
Vivo
5.1
Oi
4.1
Algar Telecom
3.6
Download Image
4G Availability
in Minas Gerais
in %
TIM
88.1
Claro
77.8
Vivo
76.8
Oi
74.9
Algar Telecom
64.8
Download Image

Paraná

Video Experience
in Paraná
in 0-100 points
TIM
61.7
Claro
74.4
Vivo
62.8
Oi
52.6
Download Image
Games Experience
in Paraná
in 0-100 points
TIM
54.8
Claro
76.6
Vivo
62.5
Oi
38.7
Download Image
Voice App Experience
in Paraná
in 0-100 points
Sercomtel
56.6
TIM
73.9
Claro
80.5
Vivo
76.2
Oi
69.4
Download Image
Download Speed Experience
in Paraná
in Mbps
TIM
11.9
Claro
34.3
Vivo
15.7
Oi
9.8
Download Image
Upload Speed Experience
in Paraná
in Mbps
TIM
4.8
Claro
10.2
Vivo
5.9
Oi
3.3
Download Image
4G Availability
in Paraná
in %
TIM
85.4
Claro
76.3
Vivo
71.6
Oi
61.6
Download Image

Paraíba

Video Experience
in Paraíba
in 0-100 points
TIM
62.8
Claro
63.3
Vivo
58.5
Oi
56.6
Download Image
Games Experience
in Paraíba
in 0-100 points
TIM
51.8
Claro
47.5
Vivo
36.2
Oi
51.3
Download Image
Voice App Experience
in Paraíba
in 0-100 points
TIM
75.2
Claro
75.0
Vivo
68.0
Oi
76.4
Download Image
Download Speed Experience
in Paraíba
in Mbps
TIM
13.1
Claro
18.4
Vivo
13.5
Oi
7.9
Download Image
Upload Speed Experience
in Paraíba
in Mbps
TIM
4.3
Claro
5.7
Vivo
4.8
Oi
3.8
Download Image
4G Availability
in Paraíba
in %
TIM
85.7
Claro
63.1
Vivo
64.1
Oi
82.3
Download Image

Pará

Video Experience
in Pará
in 0-100 points
TIM
62.7
Claro
61.0
Vivo
54.5
Oi
47.3
Download Image
Games Experience
in Pará
in 0-100 points
TIM
49.8
Claro
53.7
Vivo
34.9
Oi
37.5
Download Image
Voice App Experience
in Pará
in 0-100 points
TIM
72.6
Claro
76.4
Vivo
64.5
Oi
67.7
Download Image
Download Speed Experience
in Pará
in Mbps
TIM
12.1
Claro
14.6
Vivo
10.6
Oi
7.1
Download Image
Upload Speed Experience
in Pará
in Mbps
TIM
4.9
Claro
5.8
Vivo
4.4
Oi
3.8
Download Image
4G Availability
in Pará
in %
TIM
91.8
Claro
77.9
Vivo
78.4
Oi
77.4
Download Image

Pernambuco

Video Experience
in Pernambuco
in 0-100 points
TIM
61.3
Claro
63.8
Vivo
63.8
Oi
60.4
Download Image
Games Experience
in Pernambuco
in 0-100 points
TIM
50.1
Claro
47.5
Vivo
36.9
Oi
39.6
Download Image
Voice App Experience
in Pernambuco
in 0-100 points
TIM
75.2
Claro
76.6
Vivo
69.1
Oi
70.6
Download Image
Download Speed Experience
in Pernambuco
in Mbps
TIM
12.7
Claro
19.7
Vivo
16.1
Oi
9.7
Download Image
Upload Speed Experience
in Pernambuco
in Mbps
TIM
4.2
Claro
6.5
Vivo
5.8
Oi
4.5
Download Image
4G Availability
in Pernambuco
in %
TIM
88.7
Claro
72.9
Vivo
71.6
Oi
81.3
Download Image

Piauí

Video Experience
in Piauí
in 0-100 points
TIM
59.1
Claro
61.9
Vivo
54.8
Oi
61.1
Download Image
Games Experience
in Piauí
in 0-100 points
TIM
39.8
Claro
46.0
Vivo
35.0
Oi
45.4
Download Image
Voice App Experience
in Piauí
in 0-100 points
TIM
71.7
Claro
75.1
Vivo
64.3
Oi
75.9
Download Image
Download Speed Experience
in Piauí
in Mbps
TIM
11.4
Claro
18.5
Vivo
13.5
Oi
13.4
Download Image
Upload Speed Experience
in Piauí
in Mbps
TIM
4.4
Claro
6.9
Vivo
5.6
Oi
5.2
Download Image
4G Availability
in Piauí
in %
TIM
86.5
Claro
74.0
Vivo
71.9
Oi
82.1
Download Image

Rio Grande do Norte

Video Experience
in Rio Grande do Norte
in 0-100 points
TIM
60.6
Claro
64.2
Vivo
62.9
Oi
55.7
Download Image
Games Experience
in Rio Grande do Norte
in 0-100 points
TIM
46.0
Claro
51.7
Vivo
36.1
Oi
47.1
Download Image
Voice App Experience
in Rio Grande do Norte
in 0-100 points
TIM
73.6
Claro
77.2
Vivo
67.1
Oi
75.8
Download Image
Download Speed Experience
in Rio Grande do Norte
in Mbps
TIM
11.7
Claro
19.9
Vivo
19.8
Oi
8.2
Download Image
Upload Speed Experience
in Rio Grande do Norte
in Mbps
TIM
3.9
Claro
6.7
Vivo
6.2
Oi
3.3
Download Image
4G Availability
in Rio Grande do Norte
in %
TIM
85.8
Claro
69.6
Vivo
66.1
Oi
68.9
Download Image

Rio Grande do Sul

Video Experience
in Rio Grande do Sul
in 0-100 points
TIM
67.8
Claro
70.9
Vivo
63.8
Oi
58.1
Download Image
Games Experience
in Rio Grande do Sul
in 0-100 points
TIM
50.6
Claro
79.0
Vivo
56.6
Oi
57.0
Download Image
Voice App Experience
in Rio Grande do Sul
in 0-100 points
TIM
71.6
Claro
81.4
Vivo
75.2
Oi
76.3
Download Image
Download Speed Experience
in Rio Grande do Sul
in Mbps
TIM
14.6
Claro
26.8
Vivo
16.2
Oi
12.1
Download Image
Upload Speed Experience
in Rio Grande do Sul
in Mbps
TIM
5.4
Claro
7.4
Vivo
5.7
Oi
4.2
Download Image
4G Availability
in Rio Grande do Sul
in %
TIM
89.2
Claro
79.2
Vivo
73.8
Oi
72.5
Download Image

Rio de Janeiro

Video Experience
in Rio de Janeiro
in 0-100 points
TIM
67.7
Claro
68.9
Vivo
65.1
Oi
63.1
Nextel
54.9
Download Image
Games Experience
in Rio de Janeiro
in 0-100 points
TIM
62.3
Claro
78.1
Vivo
58.8
Oi
59.0
Nextel
68.1
Download Image
Voice App Experience
in Rio de Janeiro
in 0-100 points
TIM
75.8
Claro
80.6
Vivo
75.6
Oi
76.3
Nextel
77.7
Download Image
Download Speed Experience
in Rio de Janeiro
in Mbps
TIM
15.6
Claro
24.4
Vivo
17.2
Oi
15.7
Nextel
10.0
Download Image
Upload Speed Experience
in Rio de Janeiro
in Mbps
TIM
6.8
Claro
7.4
Vivo
6.7
Oi
4.9
Nextel
4.7
Download Image
4G Availability
in Rio de Janeiro
in %
TIM
90.6
Claro
77.5
Vivo
76.5
Oi
64.4
Nextel
63.5
Download Image

Rondônia

Video Experience
in Rondônia
in 0-100 points
TIM
65.3
Claro
65.5
Vivo
62.4
Oi
39.9
Download Image
Games Experience
in Rondônia
in 0-100 points
TIM
51.1
Claro
62.2
Vivo
42.2
Oi
37.1
Download Image
Voice App Experience
in Rondônia
in 0-100 points
TIM
72.8
Claro
79.1
Vivo
72.8
Oi
67.4
Download Image
Download Speed Experience
in Rondônia
in Mbps
TIM
14.2
Claro
20.2
Vivo
14.5
Oi
5.9
Download Image
Upload Speed Experience
in Rondônia
in Mbps
TIM
5.1
Claro
8.7
Vivo
5.4
Oi
2.6
Download Image
4G Availability
in Rondônia
in %
TIM
85.8
Claro
82.3
Vivo
79.4
Oi
68.7
Download Image

Santa Catarina

Video Experience
in Santa Catarina
in 0-100 points
TIM
61.6
Claro
74.9
Vivo
63.5
Oi
57.1
Download Image
Games Experience
in Santa Catarina
in 0-100 points
TIM
54.1
Claro
75.6
Vivo
62.0
Oi
43.4
Download Image
Voice App Experience
in Santa Catarina
in 0-100 points
TIM
74.4
Claro
80.5
Vivo
76.2
Oi
72.2
Download Image
Download Speed Experience
in Santa Catarina
in Mbps
TIM
12.0
Claro
35.8
Vivo
17.7
Oi
12.0
Download Image
Upload Speed Experience
in Santa Catarina
in Mbps
TIM
4.7
Claro
10.2
Vivo
6.0
Oi
4.3
Download Image
4G Availability
in Santa Catarina
in %
TIM
82.0
Claro
74.0
Vivo
71.1
Oi
66.6
Download Image

Sergipe

Video Experience
in Sergipe
in 0-100 points
TIM
67.9
Claro
73.6
Vivo
60.9
Oi
50.5
Download Image
Games Experience
in Sergipe
in 0-100 points
TIM
65.1
Claro
69.8
Vivo
35.4
Oi
39.9
Download Image
Voice App Experience
in Sergipe
in 0-100 points
TIM
77.5
Claro
81.3
Vivo
66.5
Oi
73.9
Download Image
Download Speed Experience
in Sergipe
in Mbps
TIM
12.9
Claro
27.4
Vivo
11.7
Oi
6.6
Download Image
Upload Speed Experience
in Sergipe
in Mbps
TIM
5.7
Claro
8.9
Vivo
4.8
Oi
2.3
Download Image
4G Availability
in Sergipe
in %
TIM
90.7
Claro
77.8
Vivo
81.1
Oi
52.7
Download Image

São Paulo

Video Experience
in São Paulo
in 0-100 points
TIM
68.0
Claro
69.8
Vivo
65.8
Oi
53.8
Nextel
57.5
Download Image
Games Experience
in São Paulo
in 0-100 points
TIM
70.1
Claro
78.2
Vivo
63.5
Oi
39.7
Nextel
66.3
Download Image
Voice App Experience
in São Paulo
in 0-100 points
TIM
76.8
Claro
80.2
Vivo
76.2
Oi
70.4
Nextel
77.2
Download Image
Download Speed Experience
in São Paulo
in Mbps
TIM
16.9
Claro
23.3
Vivo
17.0
Oi
9.9
Nextel
10.8
Download Image
Upload Speed Experience
in São Paulo
in Mbps
TIM
6.8
Claro
8.1
Vivo
5.8
Oi
3.9
Nextel
4.8
Download Image
4G Availability
in São Paulo
in %
TIM
89.1
Claro
82.1
Vivo
83.3
Oi
55.9
Nextel
70.3
Download Image

Tocantins

Video Experience
in Tocantins
in 0-100 points
TIM
59.3
Claro
64.3
Vivo
59.0
Oi
54.5
Download Image
Games Experience
in Tocantins
in 0-100 points
TIM
47.1
Claro
56.6
Vivo
43.8
Oi
52.1
Download Image
Voice App Experience
in Tocantins
in 0-100 points
TIM
71.2
Claro
77.4
Vivo
73.3
Oi
75.4
Download Image
Download Speed Experience
in Tocantins
in Mbps
TIM
10.6
Claro
20.0
Vivo
14.3
Oi
10.4
Download Image
Upload Speed Experience
in Tocantins
in Mbps
TIM
3.4
Claro
7.7
Vivo
4.8
Oi
5.3
Download Image
4G Availability
in Tocantins
in %
TIM
77.4
Claro
77.1
Vivo
72.4
Oi
74.4
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

Subscribe to our newsletter and get our latest reports and analyses delivered right to your inbox every 2 weeks. We will not share your email address with third parties.

Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.

This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

Subscribe to our Newsletter

and receive Opensignal reports in your email

About our Newsletter