In our regional analysis of 26 regions, TIM achieved remarkable heights in our 4G Availability category: the operator won in 22 regions outright and drew for the first place in Tocantins where it ended up in a four-way split with Vivo and regional operators Nextel and Algar Telecom. Our users on TIM’s network, on average, were able to connect to 4G services more than 90% of the time in at least eight regions, and enjoyed the highest 4G Availability of 95% in Acre.
Claro dominated in the Video Experience category. It won individually in 13 regions and tied for the first place in 10 more regions, including four with TIM — Goiás, Maranhão, Paraíba and Rondônia —, a further four with Vivo — Alagoas, Amazonas, Pernambuco and Rio Grande do Norte — and in Amapá where it ended up in a three-way split with TIM and Vivo. Our users on Claro’s network on 14 out of 26 regions observed a Very Good Video Experience, with those in Santa Catarina enjoying the best Video Experience across all regions.
Claro dominated on Voice App Experience by winning in 21 regions outright and the operator garnered a Good rating in nine regions. Our users perceived the best quality of OTT voice services, such as WhatsApp, Skype and Facebook messenger, across the country on Claro’s network in Rio Grande do Sul.
In our analysis of speed metrics — both Download and Upload Speed Experience — Claro won outright in 22 regions. Our users, across Brazil on average, saw the fastest Download Speed Experience of 35.8 Mbps in Santa Catarina and the fastest Upload Speed Experience of 10.2 Mbps fastest in Pará, on Claro’s network.
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