Mobile Network Experience Report Turkey June 2020

Turkey

Mobile Network Experience Report
June 2020

Opensignal Active Userbase in Turkey
Total Devices
355,483
Total Measurements
1,100,761,604
Data Collection Period
Feb 01 Apr 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Turkcell users enjoy the best Video Experience

Our users on all three operators’ networks — Turkcell, Vodafone and Türk Telekom — had a Very Good experience (65-75 on a scale of 0-100) when streaming videos over cellular connections. This means that they generally observed fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users, video providers and resolutions. While Turkcell led by more than 3.9 points over its competitors to win our Video Experience award, its winning score of 73.5 was just 1.5 points away to earn our highest rating of Excellent (75 and above).

Turkcell dominates in speed metrics

Turkcell comfortably won both our Download and Upload Speed Experience awards. Our users on Turkcell’s network saw average download speeds of 24.4 Mbps, an impressive 5.5 Mbps (29.1%) above the speeds observed by their Türk Telekom counterparts and 9.4 Mbps (62.8%) above their Vodafone counterparts. Likewise, on average, the fastest upload speeds (9.2 Mbps) were also observed by our Turkcell users — 1.2 Mbps and 1.6 Mbps higher than those seen by our Türk Telekom and Vodafone users.

Turkish operators are closely matched on Voice App Experience

Only 1.9 points lay between the winner for Voice App Experience — Türk Telekom — and last-placed Turkcell, although Türk Telekom’s score of 80.7 has nudged it into the Good rating category (80-87 on a 100-point scale) while its peers all placed in the Acceptable rating category. A Good rating means that many users were satisfied, although some experienced minor quality impairments such as clicking sounds or distortion.

Türk Telekom wins the award, but there’s room for improvement on Games Experience

Our users on two out of three networks — Türk Telekom and Turkcell — had a Fair mobile Games Experience (65-75 on a 100-point scale), which means that they found the experience “average”, with the majority of players noticing a delay between their actions and the outcomes in the game. While Türk Telekom won the award with a score of 66.5 points (out of 100), Turkcell and Vodafone followed closely behind with 65.4 and 64.5 points respectively. However, with scores slightly below 65, Vodafone ended up in the Poor category.

Vodafone wins a close-run race in 4G Availability

Vodafone grabbed our 4G Availability award with a score of 89.2% — but Turkcell was close behind at 88%. While both of them missed the 90% mark, Türk Telekom was less than a point shy of the 85% milestone. Our 4G Availability metric shows the proportion of time 4G users were connected to a 4G network, and these impressive scores show that 4G networks in Turkey are nearing maturity.

Turkcell scores highest in 4G Coverage Experience

In 4G Coverage Experience, a new Opensignal metric that measures the mobile coverage experience in all the locations that matter most to everyday users, such as all the places where they live, work and travel, Turkcell was the winner with a score of 6.2 (on a scale of 0 to 10). Vodafone was next with a score of 5.8 followed by Türk Telekom with a score of 4.8. A higher score in 4G Coverage Experience means Turkcell subscribers can access 4G in more locations than on other mobile networks in Turkey.

Introduction

Turkey is home to a young technology-driven population, and has a huge growth potential in terms of mobile broadband penetration. While the country is making strides to embark on the 5G journey, Opensignal used real-world data to compare the experience of our users on Turkey’s three national operators across our six key award metrics. The existing networks play a key role now and will be an essential foundation for the smooth transition to next generation 5G networks.

In our first operator-level outlook on the Turkish mobile market, Opensignal found Turkcell to be the dominant operator across the majority of our network experience metrics. Turkcell managed to win in four out of our seven award categories — 4G Coverage Experience, Video Experience, Download and Upload Speed Experience — and each one of them by a large margin. The operator also came close to challenging its peers in the remaining three, but failed to beat Türk Telekom on Voice App and Games Experience, as well as Vodafone on 4G Availability.

In this report, we’ve analyzed the mobile network experience provided by Turkey’s three national operators —Turkcell, Vodafone and Türk Telekom — at the national level in the 90 days starting February 1, 2020.

Opensignal Awards Table

Mobile Experience Awards, Turkey
June 2020, Turkey Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2020, Turkey
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Turkcell
73.5
Vodafone
67.5
Türk Telekom
69.5
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Turkcell
73.5
Vodafone
67.5
Türk Telekom
69.5
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
76.5 (± 0.25) 71.1 (± 0.37) 74.0 (± 0.33)
3G Video Experience
64.9 (± 0.76) 52.1 (± 1.28) 60.4 (± 0.84)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
76 (± 0.25)
71 (± 0.37)
74 (± 0.33)
3G Video Experience in 0-100 points
65 (± 0.76)
52 (± 1.28)
60 (± 0.84)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Turkcell
65.4
Vodafone
64.5
Türk Telekom
66.5
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
72.0 (± 0.44) 74.5 (± 0.38) 73.3 (± 0.40)
3G Games Experience
46.2 (± 1.14) 37.3 (± 0.31) 52.8 (± 1.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
72 (± 0.44)
74 (± 0.38)
73 (± 0.40)
3G Games Experience in 0-100 points
46 (± 1.14)
37 (± 0.31)
53 (± 1.01)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Turkcell
78.8
Vodafone
79.7
Türk Telekom
80.7
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.3 (± 0.19) 81.9 (± 0.14) 82.2 (± 0.19)
3G Voice App Experience
74.4 (± 0.43) 70.4 (± 0.69) 77.8 (± 0.34)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.19)
82 (± 0.14)
82 (± 0.19)
3G Voice App Experience in 0-100 points
74 (± 0.43)
70 (± 0.69)
78 (± 0.34)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Turkcell
24.4
Vodafone
15.0
Türk Telekom
18.9
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
29.6 (± 0.28) 17.1 (± 0.17) 24.2 (± 0.24)
3G Download Speed
9.4 (± 0.13) 5.9 (± 0.15) 8.3 (± 0.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Download Speed in Mbps
30 (± 0.28)
17 (± 0.17)
24 (± 0.24)
3G Download Speed in Mbps
9 (± 0.13)
6 (± 0.15)
8 (± 0.12)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Turkcell
9.2
Vodafone
7.6
Türk Telekom
8.1
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
11.8 (± 0.13) 9.1 (± 0.09) 11.1 (± 0.15)
3G Upload Speed
1.6 (± 0.03) 1.4 (± 0.05) 2.0 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Upload Speed in Mbps
12 (± 0.13)
9 (± 0.09)
11 (± 0.15)
3G Upload Speed in Mbps
2 (± 0.03)
1 (± 0.05)
2 (± 0.03)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Turkcell
88.0
Vodafone
89.2
Türk Telekom
84.1
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Turkcell
6.2
Vodafone
5.8
Türk Telekom
4.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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