Mobile Network Experience Report Argentina June 2020

Argentina

Mobile Network Experience Report
June 2020

Opensignal Active Userbase in Argentina
Total Devices
308,640
Total Measurements
1,972,219,665
Data Collection Period
Feb 01 Apr 30, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Claro wins our first mobile Games Experience award, as well as Voice App Experience

Claro took home awards for two out of our three metrics which assess our users’ subjective mobile experience — Games Experience and Voice App Experience. In addition to coming first for these two metrics, Claro’s users enjoyed an experience that was one category higher than that seen by other operators’ users — Fair instead of Poor for Games Experience and Acceptable instead of Poor for Voice App Experience. Claro was also only one point away from a Good rating for Voice App Experience and placed in the same category for Video Experience — Very Good — as the frontrunner, Personal.

Personal pushes past the 90% mark for 4G Availability

Our Personal 4G users spent more than 90% of their time — 91.7% — connected to a 4G signal, an all-time high for an Argentinian operator. Personal now commands an impressive 7.6 percentage point lead over second-placed Claro, up from the 5.1 percentage points seen in our previous report. However, both Claro and Movistar have edged closer to the 85% mark, with their scores rising by 1.5-1.6 percentage points, to 84.1% and 83.3%, respectively.

The lion’s share of awards remains with Personal

Our Personal users observed the highest scores across five of our seven measures of the mobile experience: Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience. Claro snapped up the remaining two — Games Experience and Voice App Experience. Our Argentinian users did not observe a tie on any of our metrics, indicating considerable differentiation between operators at the network level.

Personal remains the operator to beat on speed

Once again, Personal has taken the award for Download Speed Experience and Upload Speed Experience — its users have reported the highest speeds for both metrics in Argentina since this time last year. However, Personal’s lead has shrunk somewhat since our previous report in both measures of the mobile experience, falling from 6.1 Mbps to 5.3 Mbps for Download Speed Experience and from 0.9 Mbps to 0.6 Mbps for Upload Speed Experience, when compared against Claro, which placed second for both metrics in both this report and our previous report.

Movistar takes second place for Games Experience and Voice App Experience

While our Movistar users reported the lowest scores out of Argentina’s three operators for five out of seven of our measures of the mobile experience, they observed better mobile games and over-the-top voice app experiences than their counterparts on Personal, the operator which won the vast majority of our awards in this report. Movistar placed second for these two metrics and is hard on Claro’s heels on two others, with just 0.8 of a percentage point between the two operators on 4G Availability and a gap of 1.1 Mbps on Download Speed Experience.

Introduction

Personal continues to dominate the Argentinian mobile experience, scooping up five out of a possible seven awards — Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience — and being the first operator in the country on which our 4G users spent more than 90% of their time — 91.7% —connected to a 4G signal.

Personal’s lead over second-placed Claro for 4G Availability has risen to 7.6 percentage points, up from the 5.1 percentage points seen in our previous report. However, both Claro and Movistar have edged closer to the 85% mark, with their scores rising by around 1.5 percentage points. However, Personal’s impressive lead over Claro for speed has moderated since our last report, declining from 6.1 Mbps to 5.3 Mbps for Download Speed Experience and from 0.9 Mbps to 0.6 Mbps for Upload Speed Experience. — Claro has consistently placed second for both metrics.

Not everything went Personal’s way, given that Claro won our remaining two awards — Games Experience and Voice App Experience — and the fact that its users enjoyed an experience that was one category higher than that seen by other operators’ users — Fair instead of Poor for Games Experience and Acceptable instead of Poor for Voice App Experience. Claro was also only one point away from a Good rating for Voice App Experience and placed in the same category for Video Experience — Very Good — as Personal. Placing in the Very Good category indicates that users experienced generally fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users and/or video providers/resolutions.

While Movistar came third in five of our seven measures of the mobile experience, it succeeded in beating Personal to second-place for Games Experience and Voice App Experience. It is not Personal that has to watch out for Movistar — the latter was only 0.8 percentage points behind Claro on 4G Availability and 1.1 Mbps behind it on Download Speed Experience.

Opensignal Awards Table

Mobile Experience Awards, Argentina
June 2020, Argentina Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2020, Argentina
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Movistar
57.9
Personal
74.1
Claro
71.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Movistar
57.9
Personal
74.1
Claro
71.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
61.4 (± 0.29) 76.6 (± 0.17) 74.9 (± 0.17)
3G Video Experience
43.3 (± 0.87) 55.0 (± 0.94) 57.3 (± 0.75)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
61 (± 0.29)
77 (± 0.17)
75 (± 0.17)
3G Video Experience in 0-100 points
43 (± 0.87)
55 (± 0.94)
57 (± 0.75)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Movistar
52.3
Personal
45.7
Claro
65.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
59.4 (± 0.51) 51.6 (± 0.69) 77.1 (± 0.29)
3G Games Experience
37.4 (± 0.19) 34.1 (± 0.24) 37.5 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
59 (± 0.51)
52 (± 0.69)
77 (± 0.29)
3G Games Experience in 0-100 points
37 (± 0.19)
34 (± 0.24)
38 (± 0.17)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Movistar
73.5
Personal
70.0
Claro
79.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
75.2 (± 0.21) 71.4 (± 0.23) 82.0 (± 0.11)
3G Voice App Experience
66.6 (± 0.41) 59.2 (± 0.59) 67.4 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
75 (± 0.21)
71 (± 0.23)
82 (± 0.11)
3G Voice App Experience in 0-100 points
67 (± 0.41)
59 (± 0.59)
67 (± 0.39)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Movistar
15.1
Personal
21.4
Claro
16.1
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
17.4 (± 0.14) 23.4 (± 0.15) 18.5 (± 0.12)
3G Download Speed
5.3 (± 0.08) 6.0 (± 0.10) 7.0 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Download Speed in Mbps
17 (± 0.14)
23 (± 0.15)
18 (± 0.12)
3G Download Speed in Mbps
5 (± 0.08)
6 (± 0.10)
7 (± 0.09)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Movistar
5.1
Personal
7.0
Claro
6.4
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.0 (± 0.06) 7.7 (± 0.06) 7.7 (± 0.05)
3G Upload Speed
1.0 (± 0.02) 1.3 (± 0.04) 1.2 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.06)
8 (± 0.06)
8 (± 0.05)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.04)
1 (± 0.03)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Movistar
83.3
Personal
91.7
Claro
84.1
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Movistar
6.6
Personal
7.9
Claro
7.6
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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