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Claro took home awards for two out of our three metrics which assess our users’ subjective mobile experience — Games Experience and Voice App Experience. In addition to coming first for these two metrics, Claro’s users enjoyed an experience that was one category higher than that seen by other operators’ users — Fair instead of Poor for Games Experience and Acceptable instead of Poor for Voice App Experience. Claro was also only one point away from a Good rating for Voice App Experience and placed in the same category for Video Experience — Very Good — as the frontrunner, Personal.
Our Personal 4G users spent more than 90% of their time — 91.7% — connected to a 4G signal, an all-time high for an Argentinian operator. Personal now commands an impressive 7.6 percentage point lead over second-placed Claro, up from the 5.1 percentage points seen in our previous report. However, both Claro and Movistar have edged closer to the 85% mark, with their scores rising by 1.5-1.6 percentage points, to 84.1% and 83.3%, respectively.
Our Personal users observed the highest scores across five of our seven measures of the mobile experience: Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience. Claro snapped up the remaining two — Games Experience and Voice App Experience. Our Argentinian users did not observe a tie on any of our metrics, indicating considerable differentiation between operators at the network level.
Once again, Personal has taken the award for Download Speed Experience and Upload Speed Experience — its users have reported the highest speeds for both metrics in Argentina since this time last year. However, Personal’s lead has shrunk somewhat since our previous report in both measures of the mobile experience, falling from 6.1 Mbps to 5.3 Mbps for Download Speed Experience and from 0.9 Mbps to 0.6 Mbps for Upload Speed Experience, when compared against Claro, which placed second for both metrics in both this report and our previous report.
While our Movistar users reported the lowest scores out of Argentina’s three operators for five out of seven of our measures of the mobile experience, they observed better mobile games and over-the-top voice app experiences than their counterparts on Personal, the operator which won the vast majority of our awards in this report. Movistar placed second for these two metrics and is hard on Claro’s heels on two others, with just 0.8 of a percentage point between the two operators on 4G Availability and a gap of 1.1 Mbps on Download Speed Experience.
Personal continues to dominate the Argentinian mobile experience, scooping up five out of a possible seven awards — Video Experience, Download Speed Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience — and being the first operator in the country on which our 4G users spent more than 90% of their time — 91.7% —connected to a 4G signal.
Personal’s lead over second-placed Claro for 4G Availability has risen to 7.6 percentage points, up from the 5.1 percentage points seen in our previous report. However, both Claro and Movistar have edged closer to the 85% mark, with their scores rising by around 1.5 percentage points. However, Personal’s impressive lead over Claro for speed has moderated since our last report, declining from 6.1 Mbps to 5.3 Mbps for Download Speed Experience and from 0.9 Mbps to 0.6 Mbps for Upload Speed Experience. — Claro has consistently placed second for both metrics.
Not everything went Personal’s way, given that Claro won our remaining two awards — Games Experience and Voice App Experience — and the fact that its users enjoyed an experience that was one category higher than that seen by other operators’ users — Fair instead of Poor for Games Experience and Acceptable instead of Poor for Voice App Experience. Claro was also only one point away from a Good rating for Voice App Experience and placed in the same category for Video Experience — Very Good — as Personal. Placing in the Very Good category indicates that users experienced generally fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users and/or video providers/resolutions.
While Movistar came third in five of our seven measures of the mobile experience, it succeeded in beating Personal to second-place for Games Experience and Voice App Experience. It is not Personal that has to watch out for Movistar — the latter was only 0.8 percentage points behind Claro on 4G Availability and 1.1 Mbps behind it on Download Speed Experience.
| Mobile Experience Awards Argentina | |||
|---|---|---|---|
June 2020,
Argentina Report
|
M
Movistar
|
P
Personal
|
C
Claro
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
June 2020,
Argentina
|
|---|---|
|
Video Experience
|
P
Personal
|
|
Games Experience
|
C
Claro
|
|
Voice App Experience
|
C
Claro
|
|
Download Speed Experience
|
P
Personal
|
|
Upload Speed Experience
|
P
Personal
|
|
4G Availability
|
P
Personal
|
|
4G Coverage Experience
|
P
Personal
|
|
Video Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 61.4 (± 0.29) | 76.6 (± 0.17) | 74.9 (± 0.17) |
|
3G Video Experience
| 43.3 (± 0.87) | 55.0 (± 0.94) | 57.3 (± 0.75) |
| 4G Video Experience | in 0-100 points |
|
M
Movistar
|
61 (± 0.29) |
|
P
Personal
|
77 (± 0.17) |
|
C
Claro
|
75 (± 0.17) |
| 3G Video Experience | in 0-100 points |
|
M
Movistar
|
43 (± 0.87) |
|
P
Personal
|
55 (± 0.94) |
|
C
Claro
|
57 (± 0.75) |
|
Games Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 59.4 (± 0.51) | 51.6 (± 0.69) | 77.1 (± 0.29) |
|
3G Games Experience
| 37.4 (± 0.19) | 34.1 (± 0.24) | 37.5 (± 0.17) |
| 4G Games Experience | in 0-100 points |
|
M
Movistar
|
59 (± 0.51) |
|
P
Personal
|
52 (± 0.69) |
|
C
Claro
|
77 (± 0.29) |
| 3G Games Experience | in 0-100 points |
|
M
Movistar
|
37 (± 0.19) |
|
P
Personal
|
34 (± 0.24) |
|
C
Claro
|
38 (± 0.17) |
|
Voice App Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 75.2 (± 0.21) | 71.4 (± 0.23) | 82.0 (± 0.11) |
|
3G Voice App Experience
| 66.6 (± 0.41) | 59.2 (± 0.59) | 67.4 (± 0.39) |
| 4G Voice App Experience | in 0-100 points |
|
M
Movistar
|
75 (± 0.21) |
|
P
Personal
|
71 (± 0.23) |
|
C
Claro
|
82 (± 0.11) |
| 3G Voice App Experience | in 0-100 points |
|
M
Movistar
|
67 (± 0.41) |
|
P
Personal
|
59 (± 0.59) |
|
C
Claro
|
67 (± 0.39) |
|
Download Speed Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 17.4 (± 0.14) | 23.4 (± 0.15) | 18.5 (± 0.12) |
|
3G Download Speed
| 5.3 (± 0.08) | 6.0 (± 0.10) | 7.0 (± 0.09) |
| 4G Download Speed | in Mbps |
|
M
Movistar
|
17 (± 0.14) |
|
P
Personal
|
23 (± 0.15) |
|
C
Claro
|
18 (± 0.12) |
| 3G Download Speed | in Mbps |
|
M
Movistar
|
5 (± 0.08) |
|
P
Personal
|
6 (± 0.10) |
|
C
Claro
|
7 (± 0.09) |
|
Upload Speed Experience
Additional Metrics |
M
Movistar
|
P
Personal
|
C
Claro
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 6.0 (± 0.06) | 7.7 (± 0.06) | 7.7 (± 0.05) |
|
3G Upload Speed
| 1.0 (± 0.02) | 1.3 (± 0.04) | 1.2 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
M
Movistar
|
6 (± 0.06) |
|
P
Personal
|
8 (± 0.06) |
|
C
Claro
|
8 (± 0.05) |
| 3G Upload Speed | in Mbps |
|
M
Movistar
|
1 (± 0.02) |
|
P
Personal
|
1 (± 0.04) |
|
C
Claro
|
1 (± 0.03) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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